Soak.com Contact Infomation

Terrible customer service. Think carefully, read other reviews of this company as their delivery company is terrible. If they fail to deliver on time and you need a refund to buy last minute from a company that can deliver, it is hard wait 3-4 weeks to receive your refund. Also you might not get all the money you are due.

No details about delivery at all – had to email then phone – guy that dealt with me was lovely ‘peter’ very helpful. But will not purchase from this company again – you get much better customer service elsewhere . no delivery information /tracking email etc . Very poor having spent £200+.

Ordering and receiving goods was absolutely fine, my problems came from the products, and the after sales can be a little slow, although they did deal with replacements, so plan well ahead and check all the products before starting a new …

Ordered all the stuff for my bathroom from them, and collected it myself.
I had a couple of items missing so called up customer services and told them. They sorted out for next day collection, so far I’m happy with the service …

We placed a large order (£1400+) with Soak. Unfortunately 2 vanity units arrived damaged. Soak did not quibble about exchanging/refunding these but did not have any more in stock and nothing similar to switch to. A replacement came …

Really bad service from start to finish and massively out of pocket.
I placed to orders with them, the first order came in 3 separate deliveries not one as it should have been and I am still awaiting parts. The second order was …