Good afternoon Mike, I am sorry to hear you are without power. The regulations regarding guaranteed standard payments are on our website and you can find full details here: https://www.ukpowernetworks.co.uk/internet/en/help-and-advice/documents/Electrical%20Guarantee%20Final.pdf We do appreciate that each customer situation is unique and if you would like to discuss the matter further please give us a call and we will be happy to help. Kind regards James
October 31st, 2023 at 10:50 am