Effective Ways to Cancel an AO Order
If you’ve recently placed an order on AO for kitchen appliances or other electrical products and now wish to cancel it, this guide is for you. AO, a UK-based electrical retailer, offers a wide range of appliances and services. However, if you’ve ordered something and no longer need it, you can cancel your order at any time.
There are two primary methods to cancel your AO order: online through the official website or by contacting AO’s Customer Service department. You also have the option to return your order and request a refund.
Cancelling Your AO Order
If you’re not satisfied with an item delivered by AO, you can cancel your order within the first 30 days of product delivery. Here’s how:
Online Cancellation
1. Sign in to your AO account.
2. Go to the MyAccount section and find the Orders option.
3. From the list of orders, select the one you want to cancel.
4. Click on Cancel Order and follow the prompted steps.
Cancellation Via Phone Call
1. Dial AO’s Customer Service number: 0161 470 1200.
2. Inform the representative that you wish to cancel your order and provide your order and account details.
3. Follow their instructions to complete the cancellation process.
Refunds and Returns
You can return your items by contacting AO’s Customer Support department via phone call. A collection fee will be charged, which depends on the collection charges on the date of return. If the items are returned unused and in their original packaging, you will receive a full refund as AO can resell the product as new.
However, if the products have been used, installed, or if screen protectors have been removed, you will only receive a partial refund. The refund amount will depend on the extent of product usage. You can expect your refund within 14 days of the item being collected, with the collection charge potentially deducted from your refund. If you cancel an order within the 14-day cooling-off period, you will also receive a refund for any delivery charges you paid.
Changing Delivery Date and Time Slot
AO allows customers to change their delivery date after placing an order. You can do this by visiting the My Account section after signing in to your AO account.
Cancelling Your AO Account
If you no longer wish to use AO’s services, you can cancel your AO account by contacting their Customer Care department at 0333 220 2598. Ensure all your balances, interests, or dues are paid before cancellation.
Cancelling an Order Before Delivery
Only certain items and orders can be cancelled before delivery. If your order is for entertainment services, smart-tech, or other DIY products, you won’t be able to cancel your order once it has been moved to processing. However, you can refuse the order upon delivery or return it later.
AO Delivery Charges
Delivery charges for AO depend on various factors, including the items ordered and any applicable discounts. You’ll see your delivery charges at checkout. For some items, you can opt for a 4-hour time slot for an additional £20.
Contacting AO Customer Service
If you have any queries related to your order, you can visit the AO Contact Us page and select your query. You can also use the Chat icon at the bottom of the page or call 0161 470 1200.
In conclusion, AO provides a vast array of options for your electrical appliances shopping needs. If you’ve placed an order that you no longer need, follow the above steps to cancel your order. If you’re unable to cancel your order, you can refuse the delivery or return the item later. For more information, contact AO’s Customer Service department.