Addison Lee reviews

Addison Lee used to be the best in the business. They used to have great availability and were always punctual. …

I booked early today for a ride at 7pm you didn’t turn up nor did you give us another time we missed our party we were ready to attend as we couldn’t get another cab .it was the first time my partner and I had the chance to go out in months …

My first experience of this service. I was very impressed.
Both drivers Dougie Beveridge and Bob ( sorry I do not have a surname for this gentlemen) were very professional indeed. …

Absolutely down the pan. Used to be a reliable service. The past 3 times I have used it for work, not only have the taxis not arrived, but there has been no notification of cancellation. This morning was the last straw. I had an important …

Our company has been using AddisonLee for years now and the service has just gone down hill. They are never on time for pre-booked cars, forget about trying to book on strike days, and some of the drivers just aren’t pleasant. When the …

I booked a transfer to Stansted airport 24h in advance. But what happened is that at the time of the booking (5.30AM) they started looking for a driver. It took for them 20 minutes. …

I opened an account this week and booked my first journey to collect me from a concert at the O2 on Easter Sunday. No taxi arrived and I rang and was informed the booking was unable to be fulfilled. Terrible service. Will cancel my account and move it elsewhere. Addison Lee is meant to be reliable.

I use this company as a DSA cab service from student finance, so I have no say in which company to use and I wish I did. I heavily rely on these cabs as I am disabled and commuting exacerbates my symptoms greatly. Sometimes I have no …

Pre booked a taxi pick up for 6:00pm. It finally arrived at 7:15pm. Most unhelpful. Driver would not answer the phone and eventually declined the job. Phoned Addison Lee who dispatched another car. They did not offer any compensation or even an apology. Just said they have no control over the drivers.

I will never use this company again. During the recent strike, I’ve booked their taxi one week in advance and was told there will be no problems. However, on the day of the strike and after working until 7 pm, the taxi never arrived. I …

Once a reliable and quality cab service that we used quite abit to take us to and collect us from the airport. Gone downhill since Brexit & the Pandemic…..can’t book a cab largely because they don’t have enough drivers. And when you are lucky enough to do so, they are always late.

After 12 months of being unable to book a car through this service due to heavy demand i had given up on Addison Lee after ten years or so of great service prior to the last 12 months, but I thought, let’s give it one last try for a 4.40am …

I used this service for work and pre-booked are either very late or don’t show up at all. This service used to be very reliable but I don’t know what has happened in the last year. They accept bookings in advance but then cannot provide the …

Booked an advanced airport pickup for an international flight.

Intentionally booked it 30 mins after our expected landing time in case of …

Had important surgery at hospital and taxi failed to arrive even though I booked well in advance and note was put on my booking. I was assured that a taxi would arrive when I called before the pick up date. Do not use this service if you …

Unfortunately, I’ve had an issue with Addison Lee and they have been slightly rude, unhelpful and haven’t responded to me for a few weeks now. …

Although specified my pick up time at 9 and was with driver at 9:25 addison lee still managed to scam me and charge me extra by stating that the plane arrived earlier than expected although i gave an extra hour from my planned arrival time …

Booked for an early morning airport run. Driver was brilliant. Before we set off he kindly reminded me to double check I had wallet, passport etc. …

Usually companies send out a satisfaction survey rather than pandering for reviews, so I guess I write about my experience in a public place. =/ We booked through Virgin Atlantic as an option for for a ride to the Upper Class lounge. They …

Cars and drivers fantastic, what lets the service down not the booking Emirates did that, but the sms and emails from Addison Lee with links that don’t work in order to verify the booking, there is also a telephone number which does work. This is not the first time I have had difficulty in Verification, needs sorting…

Awful service. Our pick up time was set for 12:45. When i got hold of the driver at 13:07 he said he was 10-15 minutes away. At 13:33 he said he had taken a wrong turn and was still 10 minutes away. He eventually arrived at 13:45, an hour …

Big scam don’t try work for Addison lee
I received a phone call from Addison Lee and they offered me many thing nice and smiling on the interview and on the training day. …

I ordered an executive car but a van arrived. Driver was late, because he used postcode not addresss (which is clearly marked). At the booked time, my 90-year old husband and I waited in the street, so I phoned him… “Where are you? “ He …

Not good anymore. Driver didn’t meet us at the gate with a board even though we got a text from him saying he was there and then blagged us to meet him in a car park. He wasn’t even there when we arrived and we had to call him again. Not …

I used to use them a lot but they have become dreadful. I pre-ordered them to take my father to the airport at 5 am. I did it in order to not have to wake up at 5 am and arrange an Uber for him. …

Pre booked and paid for 3 taxis from Euston to Trafalgar Sq and return later in the day. It was to pick 10 school children and 3 staff. All 6 drivers were very helpful. However, we booked a pick up point at Euston but one of the drivers …

Made a booking through Virgin airlines for transport from Heathrow to central London and I was quoted 75.89 pounds which I accepted. Addison Lee charged me 137.76 pounds instead of the agreed amount with the excuse that the driver went 1 …

Shocking service (or lack thereof). Pick-up time came and went. No sign of the prebooked and confirmed car. At least someone answers my telephone call to the office, but they still were unable to confirm a pick-up time. Had to cancel and book an Uber at the last minute. Disgraceful.

We used this mimi cab company for the 1st time on 13th January. We ordered the cab from Central London to Benfleet. It was easy to do ordered and paid for the journey. Driver arrived on time and was very pleasant and we had a smooth journey home. Will use them again if I need a cab.

The worst service again, my driver never turned up. No text or anything to alert me to the fact he was going to be late and then decided just not to show up. Spoke to the rudest girl on the phone who hung up on me and wasn’t even …

I booked for a car to take my poorly dog to the vets. I booked in plenty of time but they never arrived. I had to cancel as I was going to be late. This is not the first time this has happened to me, I went to a rival company but I couldn’t …

Utterly useless and pointless. Pre-Booked 2 Taxis to take 8, with a “Memo” we had a train to catch. At the appointed ‘Pick-up’ time received message to say that both cars were delayed by 25 minutes, thereby making it impossible for us to …

Disappointing. I used the executive service to and from Heathrow airport. The journey out was fine, though the car wasn’t in great condition and the supposed extras (water/phone charger) were either not offered or being used by the driver …

Absolute sham of a service. Pre-booked the night before for an airport run. Didn’t show up. Not for the first time either. Avoid at all costs if you need to catch a flight or train or anything important.

I stopped using Addisson Lee a few years ago as I was often having delays with cars I had pre-booked which nearly cost me missing trains and flights. I decided to give them a other chance and booked with 24h notice a 4am pick up to Gatwick …

My driver James was absolutely fantastic. Drove with him from Stansted to Heathrow and back with him several days later. We had great conversations both ways. Vehicle was on time both ways and was clean. I have zero complaints.

No idea how they are still in business, used to be OK 15 years ago but their technology and customer service has not kept pace with competitors. Website is full of bugs and most customer relations staff (including the so-called escalation team at the customerrelations email address) are rude and unhelpful, even to account customers.

I’ve used Addison Lee twice in the last 3 months. It used to be reassuringly expensive. Not anymore. …

Booked 2.5 months in advance. Heathrow to London. Confirmed that they’d send driver details ahead of pick up, that driver would meet us at the Arrivals Hall at pre-arranged time. Driver showed up almost a half hour late, after we had to call to find out where he was. Driver was good when arrived.

Max was terrific! We were tired after an overseas flight, but Addison Lee was there to wisk my kids and me away and transport us safely to our flat in London. Thank you Max for going the extra mile!

Pre booked a 6 seater car 24 hours before required. Apparently this doesn’t secure anything though, as they don’t actually start looking for available cars until the time of the collection – at which point none were available! We were …

This is the second time in short time that the car hasn’t showed up at the prebooked time. If they don’t have the cars available, they shouldn’t take the pre bookings. Very frustrating and stressful to find alternative transport in such a short notice. Very disappointed, appalling service.

Booked and paid for car to take me to station 23 April 0515. Car failed to turn up. Nearly missed my flight. No refund. Stressful and total failure of service. Nil points.

Much better than Uber but I got charged a late fee after the taxi showed up over an hour late (!) that I had to then go contest. …

I had such a bad experience with this business and don’t recommend at all. I booked a courier and the driver parked around the corner at both pickup and drop off locations and sat in the car for circa 10 minutes. At the drop off he actually …

Didn’t show up on my wedding day, despite booking and paying months in advance and calling to confirm a few days before. Terrible customer service AND charged a surcharge fee despite advance booking

Absolute joke of a company. Last three times I’ve prebooked with >6 hours notice and they simply haven’t found a driver or showed. Almost missed a Eurostar. Prices quoted double what I actually picked with the black cabs who could actually complete the journey. Avoid at all costs.

Stephen waited for me in spite of the flight being delayed. He assured me that Addison Lee drivers check on the arrival time of the plane.
I so appreciated his courteous manner and his help with my luggage.

4 mins before car was due, got a text saying that they hadn’t yet allocated a driver. Called them, they couldn’t even commit to a car arriving within the next hour. Absolutely dreadful. Avoid at all costs. If you need to be somewhere at a specific time, don’t risk this bunch of losers.

Price has been doubled. Waiting time has been added when the flight was early! Trying to find out how to complain. Terrible service. Plus car that was sent was too small to take 2 normal size cases. What is the point of asking how many …

The driverr picked up a bench I had bought that day from a shop and made the effort to deliver it inot my sitting room. So kind and couteous and for a very fair price. Impressive service

I’m giving a one star review purely because there is no option to give zero stars. I’ve used Addison Lee’s taxi and courier services for over a decade both professionally and personally but after my recent experience with an untrustworthy …

Absolutely abysmal. Did not provide the requested service and made last-minute changes the moment I landed. Still had the audacity to charge me over GBP 110 for a drive that shouldn’t have surpassed GBP 60. Unprofessional and unreliable.

Used to be a good business. A company I work for has an account with Addison Lee and for the last couple of years they’ve become totally unreliable, never turning up on time.

Absolutely terrible. Kept my 85 year old parents standing in the cold at 10pm, despite having pre-booked the service 48 hours in advance. Did not refund the trip, despite having promised to do so (we cancelled long before the car actually arrived). Will never ever use them again.

We won’t be using the service again. They cancelled my booking without telling me so I got off an eleven hour flight, waiting to be picked up… after waiting and calling them. They told me they couldn’t get a driver. Not acceptable.

I have used Addison Lee (booked through Virgin) a number of times for our airport transfers, they have always been punctual, polite and professional.

Used to be great but now absolutely terrible. My mum has used them for years to get to appointments. Now they regularly lose advance bookings & are constantly late, which is really stressful for her weekly hospital appointments. Getting a …

Got told on the phone to upgrade to a priority service at £70 more for a courier trip to get my package there direct (i.e. no stops point-point). A 45 minute journey time took over 2.5 hours for the driver and all they would offer for the …

Booked more than ~24 hours in advance to be told 15 minutes after pickup they had no drivers available. Then take 5 days to refund the money already paid.

The app did not allow me to book my specified pickup time as it was “full”, so I had to book an hour later from my landing time. That’s fine but once I arrived at the meeting point, there was no driver waiting for me and no notification of …

Nightmare. Arranged taxi with 24 hour notice for visiting family with two young children. We’re supposed to wait at St Pancras arrivals with a sign. 1) didn’t show up until 3. 2) Didn’t come inside terminal as paid for. 3) didn’t answer …

Appalling service or lack thereof. Pre-booked car never arrived and was told you were searching for a car for 1.5 hours. At 11pm in freezing cold temperatures I had no option but to cancel and try and find another way home. Customer …

Appalling! Most of the time they have no car for driving out of London to Kent… Given the price of the journey which varies between £170 and £210, one would think they’d be happy to send a car. Last Friday, when I eventually managed to …

Don’t bother, still useless. Booked a week in advance for an airport drop off and when the time came they had no drivers available. They had two drivers cancel and eventually someone showed up 30 mins late, and offered no help with the luggage.

Booking number #648952

Prebooked a taxi several days earlier to collect at specific time so we wouldn’t …

1. Unreliable in terms of actually getting a car at the time you pre-book for. And that’s when you even can pre-book, because it is now extremely common that they won’t even take pre-bookings …

Turned up over an hour late for courier service. We were sat outside with the bags the whole time. …

I don’t know why I keep booking Addison Lee. 3 consecutive times now we’ve pre booked, days in advance, they’ve put a hold on the account for the money and they’ve literally not shown up citing the fact they’re too busy. I called once we’d …

No idea what they do but judging by the driving skills of whoever was in car PK19 I’m guessing their not very good….how about don’t drive 30mph in a 60 zone when the road is clear and take the correct lane at the roundabout so you don’t …

Booked a ride for travel a week before to an international train assuming the journey would be confirmed only to find out they are assigned the morning of and no car showed up. …

I was appalled and disgusted with my Addison Lee driver from my Heathrow pickup. First he was 30 mins late, when politely questioned he shouted that if I was going to be a problem he would not take me. Needing to get home I fell silent. He …

Made a booking for 9:30am from Westminster to take a parcel to Shoreditch, the night before. Booking was accepted. By 10am the following day no one had bothered to turn up. I called to ask where the car was and was advised by a rude customer services agent that it hadn’t been allocated. Will not use again.

Emirates provide a complimentary chauffeur drive to the airport for business and first class passengers. We booked a car for 9.40 for the airport drop and at 9.30 our driver was still in Leeds 45 minutes away. Completely unacceptable when you are going to the airport to catch a flight. I would avoid these jokers at all costs.

Taxi to airport was over 40 minutes late – and still had no driver assigned. I had to get an Uber instead. This firm used to be good but they are now unreliable – and the drivers are often exhausted (to the point where one recent driver almost fell asleep at the wheel). Very sad to see the decline of this company.

Ever the worst journey, the car is cigarette smelling, driver was unprofessional and seems very frustrated. The driver shared “ the high mileages car renting to drivers and breaks down every week. Drivers are responsible for car …

I booked an Addison Lee 7 seater taxi in advance to transport me and and my family to the venue where my son’s birthday party was taking place. It was important that we arrived on time, hence, I booked with Addison Lee (whose taxis are very …

Waited for 45 minutes for the taxi to arrive, called the operator who could not for some reason figure out when the taxi will arrive. Eventually had to cancel as they were obviously not going to show up. Never again!

Absolutely terrible experience & will never recommend. Despite having the reputation of a high-end private driver service and charging double what other companies charge, not only are there hidden costs (10GBP for airport parking on top of …

Disappointing service. Ordered airport transfer in advance for 4.30am pick up, the taxi never came as there were no available drivers. The information was communicated 5-10 minutes before pick up. Very poor service.