Average reviews from all platforms
Average reviews from all platforms
Your Business? Manage your review for FREE
Manage your ReviewDon’t Forget to Share your Valuable Feedback
Write a ReviewI could write you a story about our experience with ADT but I will keep it short. ADT failed to fit a contact on our home so left our home unprotected. My partner realised the contact was never fitted We were told that is down to us to …
DO NOT IGNORE, PLEASE READ THIS IF YOU ARE CONSIDERING ADT!
Like everyone else posting here, I ignored all of the negative reviews, much to …
Their service is absolutely disgusting and, by the range of negative reviews, they really don’t care. This companies charges an extortionate price and provides a poor service to their customers. I tend to avoid negative reviews but, if you are considering ADT, just avoid them completely. Shocking
They have extremely dishonest sales people working for them. My account was closed once I made them aware of what their employee had done and then the same guy started messaging me trying to do it again. He shouldn’t still be working there after he committed fraud so I have reported it to the ombudsman.
WOULD BE ZERO STARS IF THIS WAS POSSIBLE
HIGHLY RESTRICTIVE CONTRACTS/COMPLETE LACK OF SERVICE …
I’ve been with ADT for around 20 years. They used to be brilliant, but now their service is a disgrace; I’ve been waiting now almost 2 months to get an alarm fixed and if that wasn’t bad enough, it’s cost me over £50 in call charges so far …
I have received a terrible service in trying to first log a call to have my alarm reset then not receiving a call from an engineer within the 5 hours that was initially indicated and then having to deal with insensitive call handlers, when …
ADT – Awful. In April this year they started charging me 17p to call the test call out which happens every day. £5 on top of my broadband for ‘call charges’ from April 2020-Feb 2021 which I didn’t even realise was happening. Zero stars was …
Alarm went down again and again, phoned 830am I was told a repair was for today. Received a phone call dinnertime they could not come till friday10 biggest load of bollox I have ever heard the excuses that they gave was unbelievable. It’s goodbye ADT. ABSOLUTELY DON’T TURN UP.
Do not buy alarm or cctv from ADT they will fob you off with a outdated discontinued rubbish cctv camera that’s not even smart the app stops working within a week and they still want paid. Get out of here. Avoid like the plaice.
ADT brought the local company that installed and monitored my shop alarm (P&J Alarms) I had nothing but problems after the swap. They put false alarms down my phone line giving me faults at 2 am in the morning. I have swapped to a new company before my contract ran out I have no problems now.
I wouldn’t even give 1 star . Terrible customer service , no integrity , pricey and charge what ever they feel like, eg part costing £30 they charged us £652.00. When asked why they say thats our charge. Cancelled the contract with ADT now happy with the local fire and security firm.
Terrible service, took two days to fit a small alarm system, it then failed 20minutes since the installations team left. It then took 3 hours to send out a 55minute response technician, so I was really impressed with the level of service. …
This place is the worse company ever I’m paying £70 a month for them to keep my house protected I’ve called them 6 times because my alarm is down and every time some one was meant to ring and still waiting. …
Absolutely Fed Up trying to get throught to ADT on the phone- never answer avoid!!!! Spend your hard earned money elsewhere.
Never ever go with them!!! Worse company ever. They keep saying there’s a fault in my alarm but they wont come and see to it. Giving false information under false pretences they constantly lying also. Customer services so so rude like to threaten customers
Poor quality equipment, full of faults. Waste of time and money! Go elsewhere
Bunch of cowboys. Poor product, incredibly poor service, better alternative systems out there with lower running costs. I would not recommend ADT to anyone.
Took over £800 for security and cameras that have never worked properly , had 2 keep buying new batterys and ordering new fobs for security to not work , Dont reply to calls , delete messages , Whats happening about 5 year guarantee ? DO NOT USE
WATCH THEM!!!! They’ve forged my dad’s signature not once but TWICE on their Engineer Inspect Reports!!!! Now in the hands of the Police for alleged fraud…. Absolutely aweful!
USED TO BE GOOD, NOW TOTALLY USELESS. DOES NOT EVER ANSWER PHONE
very rude reminders threatening all sorts of things, like writing to your insurers etc. Tin Pot cowboys
Terrible service customer service advisor are rude!.