Aerolineas reviews

Huge thanks to Priti and George at the Heathrow late night check in. Less thanks to Jay who I would recommend for customer service training. …

‪Warning – never fly LATAM! Booked on October 12, 2022 and the ticket was cancelled because we were given only one way ticket!‬
‪We had purchased an upgrade for $2,600 and after the ticket was cancelled I was refused the refund for the upgrade. @latamairlines robs you without shame‬

DON’T WASTE YOUR TIME OR MONEY.
If u experience any issues, changes made by the airlines or cancellations, forget about your flight and money, customer service is TERRIBLE.

IF YOU ARE READING THIS, AVOID THIS AIRLINE AT ALL COSTS

Absolutely unacceptable the treatment that passengers received today (01/12/21) …

NEVER AGAIN LATAM.

Horrible customer service. Blown off by customer service multiple times (our …

I have never had the pleasure of travelling with LATM but they debited my credit card for a large sum of money. i had never heard of them until now .

Extremely poor customer service with dreadful call centre experience.

I appreciate there is a pandemic but the company have had since March to train …

AVOID AT ALL COSTS!
Direct flight from London to Sao Paulo and they lost 2 of 4 checked bags.
After 24hrs they can’t even tell us whether the bags were loaded onto the plane. …

I called 3 times to request a bassinet for my baby for a 12 hour flight. The 3 times they gave me different information and made it difficult for me. I finally made the reservation but they told me that the system was down so I had to call again the next day to make the payment. I called the next day and the seat was not available.

AVOID IF YOU CAN.. SCAM Airline!!! I bought more space seat and another luggage, they charged me , and they say they can’t find my case. Even though I’ve sent all the proves… funny thing is , first time flying with this rubbish airline, and the last one for sure.

!!!SCAM!!! LATAM is NOT refunding purchased tickets for flights they’ve cancelled, please do not waste your time and contact your card company immediately. LATAM has zero cash and is playing games with customers and claiming they will …

Very poor airline that became much worst after merging (LAN+TAM). International website gives several errors during purchase, particularly for payment using international cards (and keep changing language and country of origin!). I finally …

The worst possible experience so far. We were late by three minutes to reach the Heathrow airport because of an accident at the road. The flight time was 8.30 pm. We reached at 7.34 pm. Surprisingly, the entire counter was closed and there …

Worst service ever, nobody from the staff provides right information, if you ask to two or more staff members, they will tell you directly. Easly to lost your connection. Run away from them. Otherwise be well informed yourself about your trip, don’t trust firstly what they say. No star.

The customer service has no preparation to help. They don’t want to help you or resolve their on mistake and just to hang up the phone on me many times.
Still not resolved. Don’t know what shout I do?

Abysmal customer service. Tried to buy an upgrade but the “official” phone number in Brazil was out of service. The checkin desk could not do it either, and gave me yet another phone number to call that was also out of service. After my …

Rubbish Airline, their customer service are even worst. Got more chance winning the Euro million than getting hold of someone on the phone. one thing they are very good at, taking your money.

At Heathrow T3 Departures. Latam has introduce a new self checking baggage belt. My family and I arrived and were told to check-in our bags over there. At this time there were two staff (man & woman) hanging over the desk at the line. This …

LATAM cancelled my wife’s flight at the end of March due to COVID, 7 months later, along with many phone calls and emails, we still haven’t received a penny back. …

Truly awful experience from beginning to end and they don’t answer complaints. Beware how awful their app is and be prepared for endless mistakes

I had the worst experience! Travelling by myself with a one year old, I walked to the galley before departing and asked the crew if they can warm my baby bottle with milk (that I’ve already prepared) the crew refused saying they are not …

Don’t respect the laws !!! I have my flight cancelled and after almost 24hours after they replace the flight here in London. They should pay the refund considering the distance of the flight, which should be 600 euros according to the EC Regulation No 261/2004 and after one month not yet

Trying to buy a ticket with this company, but surprise every step you do , I get more disappointed, and make me not to buy it, I was thinking its a national carrier not a low cost company so Im hoping will be a great service but not, the …

I’ve spent more that 4 HOURS on hold the past 3 days. Called their main phone number, SAC number, regional numbers in Brazil. They do not care about passengers and they suck bad. Please, AVOID.

Spent 25 min on the phone trying to change a flight with no success after the LATAM website did not lead either. I fly at least 1-2 times per month and so far this has been the worst customer service I’ve experienced to date.

Absolutely useless customer service 7hrs to resolve their on mistake and just to hang up the phone on me many times. Still not resolved.
Awful technology and website even proving that has got an error they don’t believe you.
🙁

Thee worst airline on the planet. Use ANY alternative you can. If you’re going to Argentina then when you’re there, take the overnight coaches (con cama). LATAM (aka LAN) will happily leave you stranded and quite literally tell you to eff off if you ask for their help.

I am a Black Signature customer and it’s just shocking the level of service being provided by Latam. Not to mention the ridiculous app and award ticket process that NEVER work!

Tais and the Latam assistance team at the checkin area were very helpful and friendly. My mum needs assistance for travelling and the team were very efficient and thoughtful. Thanks 🙂

Terrible service, the website would not let me complete my ticket purchase. I tried phoning them and the guy could barely speak english, very poor customer service. They forced me to pay a extra service charge for booking over the phone, the service has massively gone down since the merger. Avoid.

Really bad technology. Customer representatives are really lazy and/or stupid. Focused on making you go away and not solving problems. …

Spent 2 hours in the phone trying to add my baby to the reservation and, after changing the price of the tickets twice, their system finally did not conclude the purchase and I was asked to call another day.

Terrible airline
Bad customer service
Avoid if possible …

I have tried to add extra luggage after purchasing their ticket….More difficult that walking the 3-hour flight! Completely disorganised!

its very bad quality of service ,take to long to answer the phone 📞 , after 35. minutos waited same atendente answer but i can’t hearing properly, so very unhappy with LATAM 😑 …

appalling service. Impossible to book emergency exit seats over the phone, and no internal communication with staff at airports.. all saying different things! NEVER AGAIN

0 should be allowed.
No way I’ll put my feet in there planes. Burne mother……..

Worst customer service among all airlines. Avoid!

They don’t answer the phone! Lazy people!

Very very good airline

customer service rude, website very poor, etc…

Flight from UK to Brasil.b
Very comfortable.

Their corris are tiny bui

No possible CHECK IN ,phone lines

the worst airline ever!

Terrible service

Simple to use

Worst airline I have ever seen! I’ve been trying to reschedule my flight from UK to Brazil for a week and they only answer phone calls, that is, THE SITE IS NOT FOR NOTHING! And I’ve already spent a fortune on international calls so every time they go looking for information they hang up on me! ZERO STARS OR LESS!

Simply the worst airline in the world. There is no customer service, I can say that I was ripped off by Latam. I paid for seats and bag, paid card invoice and confirmation email from Latam and when I went to check in I had to pay for everything! Frustrating, revolting!

zero stars for service! My luggage has been lost and I cannot reach the LATAM base in London, where my luggage is possibly located. absurd!!!!

The site won’t let me check in. There is no one at the transfer desk. I can’t even buy bad water

I always travel from Latam my favorite company 😀✈️✈️✈️ …

Terribl …