Alexandra Hospital reviews

Just tried to get an appointment for my son who has a badly torn leg muscle. Rang first thing and got message that there are more than 100 in the queue so call was ended. Many years ago when this practice was on newland avenue it was …

I have been ringing for four working days straight, first of all there was over a hundred people in the queue and for the last 3 days I have been in the queue longer than my lunch hour would allow! I need a nurses appointment according to a …

I’ve just spent 2 hours on hold with this rotten surgery, only to be told there are no appointments for 6 weeks.
When I told them the health service in Poland is better they told me to go back …

Can never get an appointment or even get through to someone in under an hour. Once you do you are told that they have no appointments left and to call back next day.

They don’t even bother to send your results to you, and when you call asking for them they talk to you with superiority and saying that you shouldn’t call cause no results means no bad news, like what?

My daughter waited on the phone for 1 hr 30mins and eventually arranged a phone consultation with a Dr 3 days later . The Dr never phoned and left my daughter desperate. She phoned again but was told there was more than 100 in the queue so she’d have to phone again. Absolutely disgusting treatment . It’s a disgrace what is happening

Been trying to ring through on my lunch breaks for weeks as I work 7 til 7. Absolutely terrible waiting time. I’ve been caller number anywhere from 22 to 51!! This has been going on for weeks. Put more staff on to answer the calls. It’s …

I cannot stress strongly enough how furious i am with this surgery. My 91 year old mum has needed to see a doctor for over a month now. You cannot get through to the surgery by phone so i have had to attend the surgery to be told that a …

I only gave one atar because you cant leave a review without clicking. This doctors is the worst doctors i have known. My little girl is 5 weeks old and i have had to take her to out of ours at bransholme 4 times in the last week due to not …

Ring at 8am 100 in the queue go away
keep ringing smashing phone credit (free nhs)
100 in the queue go away …

Terrible. These so called “doctors” failed to deliver my medication to the pharmacy for pickup, and have been closed since then, making it impossible to get hold of anyone. I can’t order my meds through the automated service because it …

Very difficult to get an appointment or talk to someone here. Just now I have called them to ask what should be a very simple question – I had to sit and listen to various different options on their automated telephone system which are read …

It was a great surgery but since becoming Modality, the service has become horrendous. It shows the distain they have for their patients that they haven’t even updated the link on Maps to their website. The domain name has expired and is up for sale.

I was quick to judge a year and a half ago for things that didn’t go well. So credit where credit is due. I can’t thank the surgery enough for the assistance they are giving me at present with help with my father. The one star does not …

Absolutely shocking , can’t even get through to the receptionist on the phone. You definitely need to employ more staff or stop putting your phones on do not disturb mode as there is no way to get through.

I was ringing for them about 1 hour. They just hear that I m not english and hanged the phone down 2 times for one day…. I have serious problem with my back. And are doing like that…

Never answers phone, to book or cancel appointments. Some members of staff are good others very surly.
I only give them one star as I can’t go any lower…

I have tried daily to get thru to this doctors and each time I have been kept waiting over 20minutes, I then get that fed up I put the phone down. This is rediculous. I tried online too but it said page not found! Joke this!!

I was quite nice. Good reception, Nice nurse. It is actually better to go to make an appointment rather than calling. Overall excellent.

Very satisfy with them,they ring me back everytime i need to schedule an appointment,gp always nice and good too me

receptionist Ruta very rude and impolite she
doesn’t know how to talk to the patients with no experience.

Absolute shambles. Avoid at all costs never get to see the doctor as they are in a central hub and the poor nurse practitioner bears the brunt of it. Please do not go here

have’nt got meds here.

Been on hold for 4 hrs!!! I’ve been trying to get through to them for days now, it’s absolutely ridiculous.

my back hurts all the time for 5 weeks and the doctors do not know what is wrong with me, and all the time I take painkillers

Great place always cared for me