Royal Preston Hospital reviews

A very pleasant experience from arrival to all the tests; professional, compassionate and reasonably quick. However, the wait for seeing the doctor for results was appalling, with a 7 hour wait time from arrival. 5 hours after my final …

visited Royal Preston Hospital in January 2023 for a planned operation. I was admitted to the hospital on the day of my operation and was given a single room on a ward with four other patients. The room was clean and comfortable, and the …

DR WAQAS AHMED @ A&E provided outstanding care needs to the patient. Communicated to the patient in Urdu. Made quick decisions to examine, admit and cure the patient. It was in the best interest of the patient to be admitted & this DR did …

Way too many other staff and not enough doctors. I’ve asked a nurse 20 times for muscle relaxing drugs. And they didn’t give me anything until 7 hours later when the doctor came. I was having crazy spasms with a broken/dislocated hip. They …

Thank you to everyone on Ward 3 on Saturday 4th February, I was in for sinus surgery and everyone made me feel comfortable and calm prior to and after the surgery. Thanks especially to Charlotte and Sam, who could not do enough for me or …

This is about the referrals, I’ve had a pain in the back of my head constantly for a year, my doctor referred me to neurology for a scan, an urgent referral, I’ve not slept proper for a year I’m in constant pain I’ve started to lose memory …

The reception at x-ray department. Some heavy guy is extremely rude . I’ve met him twice . I don’t see why he is being paid to talk down to patients . We still all pay into the service. Whilst medics do a great job , these things need to be addressed for a better experience.

Excellent. Reception staff the lady on duty at 6am. found a wheelchair and went outside in pouring rain to bring me into a/e from my husbands car a true kind helpful person thankyou. C. Redhead

No, it would put people of all can say. I would just ask for ward 5 bypass a e and all the other wards. So it’s ward 5, and the other one is Aston suite. There are only places you get respect and listen to, but it will still take a while for medication as they take staff of that ward for fun .

Want to give minus stars. Waited 6 hrs in emergency with 2 years baby to be seen by a doctor in the night. Worst service .don’t know why I am paying IHS charges and healthcare tax . …

HCAs I forgot their names, tried to help them because they are short of staff, very ignorant, if you don’t like your job just go! …

Five stars to the staff on ward 3 where I was so looked after with the best care provided by the nurses Charlotte and Sam 😊. Also De Carpentier was a brilliant surgeon made me feel very relaxed. One star for booking services! My …

Have been on ward 12 at RPH for the last 4 days and I truly could not have been better cared for. The nurses, carers and all support workers work extraordinarily hard but are so incredibly patient focussed. Nothing was ever too much …

I was a registered ANC with the Sharoe Green Unit. Right from the get-go, i had the most wonderful Midwife who made the journey a lot easier for me. During my delivery, the midwives, the anesthesia team and the obstetric team did everything to make me comfortable.

Just want to say a massive thankyou to all staff on ward 11, I had some major surgery and the level of care and professionalism I received was second to none.
The only thing I didn’t like was the food and the fact its so cold on the ward.
I’m still giving a 5star review as the staff are all amazing

Our aged aunt who is nearly 99 was admitted following a fall at home resulting in a badly displaced leg fracture
The staff is Resus were wonderful and gave her great care with respect and …

I had a CT SCAN this morning at preston hospital.
I just want to say a massive thank to the staff, Claire, Mandy,Luke & the person who performed the scan itself. …

My Mum was admitted to Royal Preston last Tuesday. The paramedics and nurses from the stroke ward were amazing. The couple days that my Mum had to spend in recus were not the best, if I am honest. However, she was moved to Ward 21 and …

Diagnosed my myopericarditis in less than a day, initially waited for 4 hours in A&E, but when the doctor read my ECG results he instantly took me into the ward, and professionally monitored my heart rate, performed an X ray and predicted …

I would like to compliment the Royal Preston I had cause to ring regarding somone at home I was concerned about. I do not live in the area the receptionist was exceptional helpful she found me the correct number for who I should contact at another hospital. The person was also contacted by the hospital at home . I cannot thank enough

I have so much to say about this do called hospital but I’ll start with this… DO NOT EVER EVER EVER… COME HERE IF YOU SUFFER FROM MENTAL HEALTH ISSUES THEY DON’T CARE WHATSOEVER I had a mental breakdown down where I tried to end my life …

Your security think they are bouncers. On my way to work I get the number 23 bus. I’ve crossed over the road and where the pedestrian crossing is they are all bunched up not moving out the way for pedestrians. Just laughing talking about …

Spoke to a lovely woman called mikela, wasn’t feeling the best but she made me feel so much better after a very bad experience so thank you so much you’re the reason the NHS keeps going and will keep going ❤️❤️

I cannot thank the staff on ward 3 enough for the standard of care I received for my broken jaw. You could see that all the staff cared about the patients they were treating and could not do enough for them. Staff held regular handover …

The worst hospital ever they doctor never help someone, if u want wasted time for nothing just come here

Your experience here really depends on what staff you get, there are some nurses who are amazing professionals and people, however there are also some that should never be allowed to be nurses. …

Had an operation at ward 3 yesterday morning all the staff were truly amazing and constantly made me feel safe thankyou

I have had good results and bad results. Attending casualty one evening, early evening, with bandage on my head. I’d had a fall after my 1st Covid injection, and fell on a broken slab. A doctor at the centre attended at the time and was …

I was admitted to the hospital against my will.
No ,no, this sentence is not read like this, is read
,,THE MEDICAL TEAM FROM SAU WARD SAVED MY LIFE,, …

I attended after reception hours recently and was lost, emotional, tired (65 mile drive) and stressed looking for a dear friend who was on palliative care. I spoke to a lovely pretty caring friendly nurse who pointed me in the right …

The staff at Royal Preston Hospital were wonderful when I recently broke my hip. Received the best attention from hard working nurses, care assistants, physio, doctors, surgeon & volunteers. I do wish to thank some especially Ruth Hardacre, …

I was in hospital myself around 3 weeks ago, the food was disgusting and the portions weren’t enough to feed a toddler never mind a type1 diabetic bar 2 staff members the rest were awful and rude. I wasn’t offered water or food, I had to …

A&E is a joke, Over 9hrs wait, some waiting for over 11hrs.
The Dr’s are a jokr, the nurses are brilliant getting triage etc all done. But Dr’s are soo slow and chilling etc. Need to cut Dr’s wage then they will pull finger out.

my first ever long stay in hospital in 51 years so no sure what too expect.
excellent service all round including the food. …

Trying to park at this hospital is like trying to find the Holy Grail. Avoid at all costs. It’s an absolute NIGHTMARE

I have a patient sat here where I work that came from this hospital. When I rang them they said they didn’t want him back…

Recently visited outpatients seen quickly .All the staff were friendly and highly competent.Thanks to everyone.

It’s a mixed review; I so want to be able to say all good things about a hospital, but the one thing that stands out here in urgent care/surgery assessment unit and the ward is lack of genuine care for actual living people. The medical side …

the staff have a serious attitude problem. i understand that at 4 in the morning A&E may not be where you want to be but at the end of the day the patients are real people who are feeling so terrible that they need help, but the staff don’t …

75% of the car parking is for staff. Build a multi storey? Then expect to wait 5hrs to be seen even for a booked appointment.

Wow!! I had two different appointments… one at 10.30 for a scan and the other at 1.30 for Gynaecologist….what team work and simple common sense…. Radiography who did my scan on time… said to me go and ask now in the gynaecologist if its …

From A&E to the wards I had the most wonderful staff looking after me, a short pause on surgical assessment ward then onto my home for a few days of ward 10. You have some of the most amazing nurses doctors and students taking care of …

Absolutely disgusted with the service, attitude of the staff, facilities, treatments and parking that I have received from this hospital.
From receptionist to specialist if you people do not want to do you job …

I was incredibly impressed with the staff, their professionalism and dedication. I am still in the Avondale unit, having spent 2 days in an A&E major ward, one day in SDEC and currently one day in Avondale. My special thanks to Lisa and …

Arrived at the urgent care with a very inflamed eye, after being sent to the Royal from Chorley and South Ribble hospital. It had been arrange for me to meet up with an ophthalmologist to see what was going on with my eye. I was seen …

Really disappointed in my post treatment after a quad rupture and knee dislocation. After nearly 12 months I’m still having problems with a large Calcification lump on my knee cap which is aggravating a patella Tendonopathy. The specialist …

2021 I had a right hemocolonectomy by Mr Paul Burrows and december all of my tests have come back normal all the staff and support staff were fantastic

Absolute shambles!!!! I’ve suffered with neck problems for years. I went to see my GP who referred me for an urgent x-ray as I’ve now been unable to move for 3 weeks. Preston x-ray decided that it was just a routine one and I have to wait …

I never been in hospital like this, the complete staff reception, nurses health carer, doctors they are all not at level doing the proper job,
In reception, lot of patient waiting to be called and mostly elderly people and …

Deep forehead wound required layered closure. I ended up getting it glued by a nurse which was not the advice of the doctor. After three years the scar looks horrible. Saving time and money is the priority obviously.

No duty of care! Leave patients for hours without checking in. My partner called me while he was having a panic attack in one of the rooms he had been left in. Had to call the hospital from our car on the hospital car park because only …

So I went for an appointment today and was given a prescription afterwards which I had to collect from the hospital pharmacy. I go down and hand it over, get given a ticket with a number on and take a seat. About 20 minutes later a lady …

Had a terrible anxiety attacks that lead up to an big ashma attack and still don’t know what but partner needed to give me chest compressions. Ambulance got to the house I was already awake by 12am this morning. Ambulance said to come to …

staff doing the best they can under stressful conditions due to lack of funding/staffing levels

I had to go in to RPH emergency dept due to a chronic shortage of breath. From being politely booked in I was fast tracked in to the Covid Ward where I was treated very efficiently and with compassion . …

Lots of doctors and nurses who are really busy and constantly being asked silly questions.
I have been in SAU twice and the care is brilliant. …

Im a child and everytime my mom takes me hospital all these doctors help I always want to come

Been to urgent care today with my son!!!! Its an absolute disgusting service.
Urgent care is not urgent anymore .wasted my whole day and the service was not satisfactory at th end Doctors didn’t prescribed any medication . …

Been ringing for the passed 7 days multiple departments and no one has picked up. Going to miss my MRI tomorrow because I don’t have a clue what time or where I need to go. If my back doesn’t heal properly and I end up paralyzed I will just sue because this is a joke

I went for blood tests this morning I waited 35 minutes to be told by a woman with the personality of a fish I had the wrong form and I would have to wait after all the others in the waiting area. No wonder staff get assaulted with attitude like that.

First time at RPH – Can’t fault my experience!
From A&E to the surgical assessment unit, I received exceptional care.
Waiting times were long as the hospital was busy but the staff were lovely, …

Went in with loss of vision since 4 days prior. Was seen by a GP who was astounded I’d left it this long and hurried me through to emergency treatment, I was seen by several nurses who put me through the same checks repeatedly until I was …

Upon arrival, I had a angry looking member of staff named Bhimji Patel who decided to stare at me, then smirk and then went on to racially abuse me after leaving the hospital. When i returned to my vehicle the tyres were slashed and my car …

You complain about Patients not turning up! I have been trying to cancel an appointment with Dr Robonsons team for 3 days!!! Either I get cut off or I get engaged tone. So frustrating. So if anyone picks this up. I want to cancel an appointment at 14.00hrs at the Sharoe Unit. I now give up, I’ve had enough.

I can’t thank ward 2B for the care, dedication and help i and my family were given while i was on the ward. The hospital was super clean and all staff from cleaners to surgeons were amazing. The food was good with a varied menu, and served …

I visited a&e at Preston in the 21st April 21. On arrival I registered at the reception and was taken to triage. I explained that I had had a knee replacement the previous week but had developed a rash all over my body due to the dressing. …

The hospital is incredible they even have a play team that is that they give you a like a Nintendo switch on Xbox and you can play if you are like bad in bed it’s amazing 100% recommend

Came for an ultrasound and the nurses and doctors were professional and nice. When the ultrasound changed to a transvaginal ultrasound I was reassured and made to feel comfortable every step of the way. Although I was utterly lost when I …

Staff here are very friendly and efficient. I had to go to the SDEC clinic and the receptionist Heather and the Senior Care Assistant Jalpa we’re both exceptionally helpful. Down side? The interminable waiting particularly when I was …

Dr.Raj Tripathy was terrible! Came in with chest pain, struggling to breath, pain in head and temperature and he turns around and says sorry we don’t do blood tests here and you’re young so just drink water…..what??!

Just arrived to take a relative in who should have been seen by their own GP days ago but thats another story. Got to the urgent care centre via the main entrance to be told we had to go all the way back passed the ED entrance to a pod to …

Appalling experience Monday night. Seen by a very arrogant medical registrar who asked me why I was there and had not gone to see my GP. I had been sent there by 111 owing to my racing heartbeat and pulse. Told me they were not a GP service …

This is my first time in hospital following a very nasty accident. I was flown in by air ambulance. I have smashed my ankle, broke my leg and wrist.
I must say i’m totally impressed i’m on Ward 14. The staff are amazing, they …

Just had a oscopy procedure highly professional team, second to none, also the staff in ward 19 where exceptional, looked after me, showed their professionalism, and care for patients, first class

I cannot even begin to thank all the wonderful and gentle caring nurses who looked after me these last 2 days whilst I was in Royal Preston with burns to my back. Many many thanks especially to ward 4 who showed me and the others on 4/12 …

Had physio after a motorbike accident dianna the physio has worked wonders on my hand and is such a great physio and so helpful

My mum was admitted to Preston royal hospital on the 14th January 2022 after a fall at home she tested positive for Covid-19 asked for updates on her they said they would keep me updated which they didn’t she was moved to four different …

To arrive for a routine appointment at 7:30am, then told by the Dr at 8am that mine is a “quick and simple surgery that won’t take long, there’s 6 of you all together, we will put a list together, hopefully you will be first” …

I spent time in critical care in January 2020 when my Mum had 2 fatal brain aneurysms and have to say every member of staff that I met whilst we were there was fantastic. My Mum spent a full week there and they went above and beyond to help …

I have just been discharged following a second skin graft on my leg and I cannot express the gratitude to the management and staff on ward 4 (plastics) once again they have looked after me for the last 6 days making sure I was given the …