Alphabet (GB) Limited reviews

The reviews make for interesting reading. I always assumed that BMW held themselves to a much higher standard than this subsiduary. 3 1/2 years into a 4 year lease I can agree with the majority of the reviews on here. Here are the lowlights …

One star is generous. This company will squeeze every penny out of you – from random charges every few months taken from your account, to robbing you when the car is returned. Reviews speak for themselves – Trust Pilot and Google reviews are horrendous – horrendous reviews for a horrendous company. If only I’d checked then first 😓 …

Be aware that this company will RIP YOU OFF at the end of lease they will charge you ridiculous amounts of money for minor wear and tear! Do they want you to drive your car with bubble wrap on it or even not drive it at all! Obviously they …

The most unhelpful customer service going ! pay monthly maintenance , but if you prefer a different tyre say a michelin over the bridgestones , they will not authorise it although they booked in the car for just that ! i have had to pay for …

I returned the car, Inspection done on the the day everything perfect no damage or scratches found on the car and nothing to pay. After 2 weeks email come demanding £325 for the dent wich magicly appears on the car wich I really don’t …

Still no sensible response to the review below from Alphabet after several weeks. I’ve visited Stonehenge – Alphabet are about as responsive as the stones, but at least the stones ae interesting. …

My car was collected by Alphabet over 12months ago and yesterday we received a letter claiming there is an outstanding amount of £5000 to be paid?? Not sure where this figure has come from and the “letters” they posted regarding this have …

Avoid. The customer service is well trained to say the right things on the phone but they are awful and never followup. They will never put you in touch with a manager and they never apologise. In our case we extended our lease on a car and …

Been trying to get my car booked in for a service and some maintenance required for which I pay maintenance costs for on top of my monthly rentals. For the past two months my car has been sat on my drive due to worn brake pads that should …

Been without my car all day because it’s had a service, then they discovered it needed 2 new tyres at about 10.30am. Kwik fit have called Alphabet, but no one will give the go ahead for the work. It’s now 15.20 and still no car. This leasing company is the pits!

Relentlessly poor customer service from the very start of the three year agreement to almost the very end. Its always someone else’s fault. Never Alphabet’s. If you express any dissatisfaction, however politely, the person at the other end …

Keep away at all cost !!

I settled this agreement over 2 years ago. This year we were in the middle of …

Beware! Beware! Beware! Six months late on delivering my car and then charging me a ‘Late Hire Fee’ of £120 more pe rmonth than I was paying over the last 3 years after agreeing to not charge me anything extra until I get my new car.

The worst fleet company I’ve encountered. Ordered a lease car and had it confirmed and accepted then 6 weeks later they arbitrarily cancelled my order saying price change. 6 weeks later? Now that’s bad service. AVOID!

Poor customer service and so unhelpful. Spoke with Katie earlier today and she was so unhelpful, seemed like a person just going through the motions!
Company’s only concern is money, avoid at all costs.

Terrible communication. Paid a fine (which was given in error) without telling me or disputing it. Have been chasing my belated dispute for weeks and no reply. Can’t wait for my lease to finish.

So my company car is coming to the end…
So my company car is coming to the end of the agreement. I asked could i purchase the car and they said yes we will send you a figure by email. Needless to say …

Stay Away. This BMW leasing company are only interested in ripping customers off and lying to them and cannot bother to apologise when they make mistakes. Their aim is to make up charges and expect you to pay. They see you as only a cash cow. They have non existent customer relations. STAY AWAY.

I have had my first experience with Alphabet after our company change providers for our fleet.
Car is due its first service. They will not allow it to go to a main dealer. …

Dealing with this company has been an insult from start to finish. After applying for a lease I was asked to forge a letter falsely stating that I received a car allowance. I was initially told that this was not important but that it was …

Similar stories to others being charged for very minor things. The car was probably worth £5k more than the expected end of lease price as it had 29,000 miles less on it than was expected and they still had the cheek to charge me £320. …

Company does not seem interested in your safety only that a certain make of tyre is fitted. Seem unable to give clear guidance to Kwik Fit and unable to tell me what is going on . Read the other reviews . They are rubbish. If they are cheap you are paying for what you get!

Appalling customer service from Alphabet all round. Your contracted and locked-in for the term, they take your money and then don’t care about you as the customer. …

Avoid at all cost! Charged us for a small scratch on the bumper and alloy when this should be included in the fair wear and tear policy – we gave the car back with 5k less miles than our limit and we even had it serviced at BMW before …

Profiteering during the pandemic. I paid £700 for repairs to vehicle before sending it back to Alphabet. Now trying to charge a further £275 for dents to the boot loading area (inside the boot), despite them not putting any protective …

I really can’t fault Alphabet. They administered the payments for a vehicle sourced through First Choice flawlessly. I didn’t have a service package so can’t comment on any of that. However, when I enquired several times after umming and …

Awful service throughout, GO ELSEWHERE FOR YOUR LEASE VEHICLES THEY WILL SHAFT YOU WHEN YOU HAND THE CAR BACK. Their attitude to customers is appalling. I was charged hundreds of pounds when handing back a car in great condition. Any wear …

Absolute nightmare of a company, my wife has a bmw 330e and the car has been broken for months it goes into limp
Mode repeatedly, making it dangerous to drive. Because the car is nearly 4 years …

I leased a work vehicle in December. They delivered a faulty vehicle. Today is the 6th February. This vehicle is now in the garage. There is a major fault that the garage is struggling to fix. Not only have I been with a work vehicle …

We have 2 cars from this company. Vehicles were not cleaned on collection from new which would be expected so that could have been better. I wouldn’t attribute to the company as a bad experience just a lazy individual in charge of …

So, my car is nearing the end of its lease. At the end of June Alphabet £19000 to buy the car, quote valid for 30 days. I requested an updated quote 8 weeks later and told by Alphabet that “due to market conditions”, the price is now £25385, an increase of 34%. This gives you an indication of the integrity of this business. Avoid.

If I could give no stars I certainly would. The incompetence of this company is incredible. I booked collection of my BMW today 22nd October 2018 because the contract came to an end. I booked a slot 13:00 – 18:00 hours. I took a day off …

We run a chauffeur touring business and, within our small fleet, we have a BMW that has been on a 3 year/75,000 mile lease, with Alphabet, that was due to end around 27th April 2020. By December 2019 we had a very full season of bookings …

Not impressed with their customer service at all. My car is due back in 6 weeks time and mileage is way less than contract, my new car has arrived and they want £400 more to hand car back now than keeping the car to end of contract. I have …

Awful company that lack any customer service. I have had a independent assessment carried out on my BMW 5 series to confirm ongoing issues. Alphabet refuse to acknowledge this and despite legal intervention refuse to discuss the matter in an attempt to resolve it. Without doubt the worst lease company I have used in twenty years.

After many years of a good working relationship.
Its so easy to be broken by 1 staff member. …

if there was a prize for the worst company in the world, Alphabet Leasing would win 10 years on the trot – very telling that the first option when you call is “if you have complaint, please press 1”

Had a private plate on a vehicle which went back to dealer as vehicle had many problems, to speed the process of taking the plate of the vehicle alphabet advised to do it online but doing it that way they would not guarantee that we would …

well i struggled with one star, our organisation changed providers to Alphabet. 2,5 months down the line from my initial documentation and have still not heard an ounce, no e mail no phone call, i have seven weeks left on the existing vehicle!!! the worst service i have ever had from any service provider not holding my breath !!!

Terrible service, never answer the telephone, very poor response to emails, you simply get what you pay for, poor service, avoid.

Poor at communicating and appear completely unorganised. Had a planned car delivery cancelled at the last moment after waiting in all day for delivery. Staff were unapologetic and had a could not careless attitude. A company I would avoid in future.

Awful company, would never use them again. Customer service is zero and have already told many others about this and warned them against using them and will continue to do so. It’s lowered my thoughts on car leasing yet have had many before …

Ok, but beware of when you return your lease vehicle, they will charge you for every little scuff and scratch, certain to get their monies worth out of you, won’t be using them again.

Never had any issues with the lease. Have a couple of hickups with the car but their customer service refered me to KwikFit and it was sorted efficiently.

I have been trying to book a service with pick up from home, been waiting three weeks for a callback as promised as the website only allows drop off by yourself.. I am going to cancel the DD so they come and take it back.

Beware….(Scam) Alphabet together with Kwik-Fit created a perfect scam.
The scam is called Kilometers vs. Miles
1. Alphabet takes its car to Kwik-Fit fleet to be Mot- ed. …

I have a 6month old Audi leased from the company the vehicle has a electrical fault cannot be identified by roadside assistance. Tried to speak to manufacturer vehicle cannot be booked for repair for 14 days cannot supply replacement vehicle.alphavet tell you to speak to manufacturer appalling vehicle and lease company

Currently leasing a car with them. Friendly, helpful cannot praise them enough. We pay a good rate, and the service is wonderful, all we have to do is put in fuel and insure the car they look after the rest

Just called as my wife had a flat tyre and was in the car herself
Within 10 min the AA had called her and 50 min later she was back on the road thanks so much to alphabet and LEE at the AA
Brilliant service well done all.

Had 2 interviews and both times never received any feedback even after emailing 5 times and being told they were very sorry and would chase it. So that’s great, finding out where I had gone wrong so I can work on my interview skills.

The worst customer service I have ever experienced. If I could provide a lower rating, I would.

0 out of 10 for customer service; 10 out of 10 for their arrogant, unhelpful attitude – It’s about time BMW AG reminded this lot what their brand stands for.

Amazing place to spend a day working!

The worst company I have ever worked with.
Do yourselves a favour and avoid it like the plague.

Terrible customer service, I can’t believe companies like this haven’t been reprimanded by trading standards. Thieves, avoid like the plague!

Please avoid this company at all cost. I wouldn’t even give them 1 star.

Money making scammers. Charge you for every penny they can.

GO ELSEWHERE FOR YOUR LEASE VEHICLES THEY WILL SHAFT YOU WHEN YOU HAND THE CAR BACK.

Thought I should do all the work by sending an email with this reference and that code etc.

Excellent service

Shocking Customer Service AVOID using this company

Cool building, nice people!

Very innovative company

Car leasing professionals