Average reviews from all platforms
Average reviews from all platforms
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Write a ReviewThe worst!!
Ok so when I flew with AA 10 years ago I thought „mmmhh ok, not too bad!“
However, not sure what happened but somehow I got the feeling that if you book …
Where do I start? Changed, rerouted or canceled 6 flights in a row with no notice, left me with connecting flights I could never make (1 hour to navigate lax), changed my flights to british airways with no notice or email or anything, took …
Really bad airline with very poor customer service. I was wrongfully charged 140€ for baggage that my booking already included and of which I had written confirmation by the Airline itself. Unfortunately it is not even possible to speak …
We experienced very bad customer service including waiting for hours in line after our flight got cancelled. Noone to talk to, no options offered how to get to the final destination. Absolutely horrendous! We will never book an AA flight again.
I booked a flight with them because on their website they say it’s allowed to travel with pets in cabin in flights no longer than 12h… except for transatlantic flights (information very hard to find in their website). I don’t know what I …
I had to change my flight many times, and although the webpage was a bit useless at times, customer service was always incredibe helpful. I ended up having to cancel my flight all together and now have flight credit. Never waited more then 10 min on their customer hotline. Much much better than most other US airlines!
If your flight is delayed good luck on getting any financial compensation and if your suitcase is ruined you better file a claim in 7 days (even if you are traveling abroad) otherwise they will not help you.
POOR CUSTOMER SERVICE. I’m okay with cancellations and delays. What I’m not okay with is poor customer service. Instead of turning unintended events into opportunities, American Airlines compounds the unintended event (i.e. cancellations, …
Nice Seat and very clean 👌 groundstaff is very helpful amazing organization this station is very cheap in Europa and try premium Economy …
The best airline in the world 🙂 very friendly staff and super helpful..
Service was good and i loved the food. bad ending tho
i give the overall experience a 9 out of 11
It’s an average system with some minor issues
Its cheap an for the money ok
Avoid if possible
We flew from Frankfurt to Dallas with American Airlines Premium Economy Class and are absolutely thrilled. Especially as a family with an 8 year old daughter it was important that everything worked smoothly and I can say that everything wen …
It was nice, very friendly staff, very helpful already at check-in in Frankfurt. If possible we will be very happy to use American Airlines again.
Very good airline with new planes. Service (drinks, food, entertainment) on long-haul flights very good and very friendly. If you need more space, you should definitely book Economy Plus or Business seats as an upgrade. This is also possible at the airport.
Super friendly and helpful staff in Frankfurt.
Also in all other respects far better than the German competition.
Punctuality, hotline, food, check-in, everything is much better.
Overall disappointing. On my first trip with American Airlines to the USA and back, I was disappointed several times. On the outbound flight, I missed a connecting flight at Charlotte because immigration, re-security, and re-checking of …
Worst experience ever. Flight from Charlotte to Orlando was delayed more than 4 hours, but worst still to come. On the return flight Orlando to Philadelphia AA1776 1h 30 min delay. I spoke to AA staff at the gate that we would miss our co …
2 flights from FFM to Dallas and Cancun. Good service, friendly staff, gladly again
After more than an hour in the telephone queue, still no one answers, no announcement of how long it can take. Web links do not work. Simply bad!
Our Food from Frankfurt to Dallas. Small but fine 😋 …
Rude, incompetent way of dealing with customers
THE FLIGHT ATTENDANTS ARE SUPER NICE.YOU FEEL REALLY GOOD AND ARE TREATED LIKE A HUMAN BEING