American Express reviews

Amex cancelled my friend’s card after I paid off their balance rather than the nominal sum coming from an account in the cardholder’s name. They demanded an explanation as to why a third part had sent the payment that they readily accepted. …

Had a very bad recent experience unfortunately. Have been a loyal customer with Amex since 2013 with with my Gold Card and decent transactions volumes (and value) on a monthly basis. Was really a great journey until I decided to upgrade and …

I am extremely disappointed with American Express’s customer service. They promised to deliver my statements to me by post within 5-7 working days, but it’s been three weeks and I still haven’t received anything. When I contacted their …

I received a good credit from American express. A charge was added which they agreed was not my fault and said they would remove it, but didn’t. This affected my credit rating, they then without warning, reduced my credit to my balance …

What has happened Amex? Where has it all gone so very wrong?
You used to be a name the stood for Efficiency and Customer Service, but that appears to be a thing of the past. …

Update 19.06.2022: Rating reduced to 1-star since for 2 weeks no response and account still looked. Awful customer-service. …

Avoid American Express ! You will regret every moment of having the card !

If you ever need help from customer services you will not get it ! They will …

wish i could give less than 1 star

STAY AWAY FROM THIS COMPANY …

They’re very nice and helpful until something goes wrong. I paid via bank transfer as I’ve done many times before and this time they said that they didn’t get the top up, they still haven’t credited up my account and this was 2 months ago. …

They cancelled my card for no reason 2 weeks after I opened it. Worst credit card company.

As bad as it gets increasing rates for existing customers and offering low interests to new potential victims. Absolutly nothing has changed after +15 years with them, not even customer service wont provide a helping hand to longterm existing customers with 100% ontime payment record. Positive reviews have no comments. Typical.

Diabolical support when called upon. Having been a customer for 12+ years, I called on AMEX just once to assist me in reclaiming funds from airline, regarding a flight cancelled due to COVID/lockdown. AMEX cast me aside, not willing help or assistance whatsoever. Abhorrent conduct

Worst experience ever. Just paid off my card, and as a thank you Amex decreased my Credit Limit. No information beforehand, no communication. Funny thing is that I have never missed a payment on the card, never asked for payment holiday due to Covid19 and that is the thank you I get.

Not sure where is the process broken, but I applied for a job within American express in May 2019. Sent a chasers (emails and phone calls) many times and yet no response. …

Applied for their AmEx Gold Card and got denied. No reason as to why they rejected the application even though all requirements were fulfilled. After the rejection the credit rating dropped by 135 points (13.5%)!!! …

It has been pretty much recently that the American Express has been circulating in London with less refused from merchants, there before increasing of the of customers in Lindon. Some retailers claims that card issue has porch, …

I’m trying to speaking to an operator regarding money taken from my account despite not having any insurance with you. I’ve called twice, spoken to an operator briefly who transferred me to another section which promptly cut me off. Time on hold so far 17 minutes- appalling customer service.

Applied for a business card 2 months ago, still have not got any update from Amex , despite calling weekly ! Absolutely appalling service for such a big institution !

I am very disappointed Amex, you have a customer that pays in full every month. I don’t see how this is a premium service, hope you can resolve the issue and Change my opinion, because I’m not staying otherwise.

I was mis-sold annual travel insurance, Marketing material stated ‘Europe or Worldwide excluding USA Canada and Caribbean.’ had a nasty accident in Scotland on a packaged walking holiday. NOT one penny paid out for my hotel, travel, rescue, nothing – AVOID

My card got blocked all of the sudden , and customer service team is not reachable on phone even after holding phone for more than an hour.

Amex is loosing all its shine and good old days, terrible customer service for platinum and centurion too.

Received a refund for 6K plus returned to my card account 3 months ago
i phoned 4 times to ask for my money to be returned to me but still nothing, On our way to court as this seems the only way to have my money returned to me, …

When looking into my dormant Savings Account was told they lost it. That is just not an acceptable answer.

The insurance is awful after being evacuated by the French police due to the flooding did not get a penny from the insurance

Do not use their pet insurance. They do not pay claims.

Good Bank

They never answer the phone, they are not professional, and if you make a claim they say that you cannot claim anymore.
Stay away from this company.

The absolute worst service in Spain. I have Amex in other countries like canada and USA and they work as best in the world. Here… in Spain. Worst in the world.

Putting my comment here as can’t find anywhere else to do it. I am British and live in Spain and I want to read abut getting a card etc…in English but the spanish webite nly uses Spanish. I can speak it a little but i want to read the fine print carefully. SOOO international, not!

I’ve been an American Express customer for years in the UK and I used to love the service they provided. It’s all changed…. I recently moved to Spain, was told by AMEX in the UK that I had to close my account in the UK and open a euro …

horrible service in Spain nothing to do with the real AMEX, dont know how to communicated and add charges for everything.

American is in the name, yet they don’t speak English or have an English website. Very disappointing.

Best place to work !

Great

super

I am a small business owner and will no longer accept American Express cards at either of my two locations. NOTHING RECOMMENDED TO THE SMALL OR MEDIUM BUSINESSMAN. As you do not have your updated information, they steal your money from your face. Until someone puts justice in his face, of course!

Faced with a problem, I noticed his refusal to help the client from the beginning. They could have helped me with a problem I had, but they didn’t. Logically, I canceled my card.
I answe …

I had been at American Express for four years and they have always taken my fee away, making a significant expense. This year has been the one that I have spent the most and they did not want to reduce the fee, so I had to unsubscribe. The …

A pity that google does not allow putting 0 stars.
Disastrous service, American express Spain should be banned from American express.
…

AMERICAN EXPRESS CARD ALL INCLUSIVE AND FREE. A client stayed for three nights with full comfort breakfast at our hotel, and had the nerve to tell American that the charge made to his account was fraudulent. After a few days, American …

Unprofessional treatment when canceling the card due to the high annual cost. They charge the cost to your account, they cancel your card immediately, they inform you that you lose the accumulated points and then you have to make arrange …

Impossible to talk to them from Panama, and useless card even at Bancomat in Panama that is supposed to accept them. A disaster, although to sell the card and collect monthly everything is easy. I will unsubscribe as soon as I return to Spain.

And just like in less than two days they give me a charge to the card and the operator did not help me at all. Superb. They don’t even send me a safekey message, they just approve. It’s always your fault even if you don’t recognize the cha …

I applied for an Amex Platinum over a month ago. I contacted them after several weeks without news; They pass you from one department to another, asking each time for the same data, to end by telling you that you will have news. On the f …

I put one star, because I have no other choice. But beware!!! TRADERS AND SMEs. Attention to the fine print of the contract, my advice never sign. Or consult with a lawyer or adviser, who will prevent you from signing it. 0% RECOMMENDED!

I put a star and thank you. When requesting the amex gold card, they ask you for bank verification and my main bank is abanca and it does not appear in their system to be able to verify it and they cancel the request… without any kind …

Deplorable If you do not use the card, they unlink it from your account unilaterally and they begin to write to you from a Robot calling you with unacceptable commissions.
You …

In the process of a platinium verification there was some tech error. And there is no way to fix it again. Process accepted appeared on the screen. On the phone they tell you to wait 6 months since the verification tech part cannot be resumed.

The level has dropped a lot! Right now I’m at Barajas Plaza Mayor with my Priority card and it’s excellent, you can’t compare it with Ezeiza, what a pity. I was in Barajas Neptuno in October, excellent too, and in Stansted GB in town and it was wonderful…. Not to mention Heathrow all c Priority…. CENTURION should go back …

I’ve been trying to contact them all morning this Sunday. 4 calls and there has been no operator who has answered, on the 4th after 51 minutes of enduring the music I have hung up. A very bad service for a premium card.

VERY DISSATISFIED WITH YOUR SERVICE AFTER SIGNING UP A MONTH AND A HALF AGO on the GOLD Card. They DO NOT notify you that you have to spend 2000 euros in 4 months for the promotion of 20,000 points, they DO NOT notify you that during the fi …

I have been saying for a long time that I have not flown for more than 8 years and I do not have to pay for an insurance that I do not spend, do not send me a …

For more than 20 years and without the slightest problem, the telephone service has been unbeatable.
But when you reach an age that they consider (you are incapacitated …

I have been a user of Amex Gold that they offered me for free and Platinum for almost 10 years and I have to say that I feel cheated and robbed. More than 5 months claiming a money back promotion that they offered me. They always told me …

Called customer service several times. It is. I’m sorry but to say that he does not know how to solve problems let’s say ‘not daily’ and that he does not have the knowledge and/or the possibility and/or the kindness to help you with a pr …

I have been a user of the card for almost 40 years! Since I no longer travel around America, finally and after many doubts I canceled it. They treated me very well, but what I want to put on record is that during all these years -decades- …

May 2022:

Platinum more and more garbage: News and changes to your Platinum Card as o …

My company had contracted work travel management with American Express and they possibly have the most unprofessional people working that I have seen throughout my life. At times as critical as being abroad and needing something: call …

I contacted American Express about an unidentified purchase. They sent me to the anti-fraud unit, where I was attended to by a gentleman, to say the least, who did not clearly identify himself despite repeatedly asking him to do so. H …

I am delighted with the card, without a doubt the customer service telephone service is the best but so is the points program. I always use it in all establishments that accept it, which are many. I always try to pay before with American …

Since I am an Amex card user, I always use it in stores that accept it. Your points program is the best I’ve ever had. Telephone service is always prompt, from anywhere in the world. I had a problem with a payment, I was in Thailand, I call …

They never answer from the email from the credit department, and suddenly they put a limit on the CARGO gold card even though my expenses increase month by month and I have always paid my bills on time for 3 years. …

Null management and disastrous treatment by the operators.
one less custom …

The worst thing about American Express is that if there is an error with the bank and they return the receipt, they automatically block the card without notifying you. It does not give you the option to solve it, not even if it was not your …

Unfortunately, I do not put 0 stars because it is not possible!

I paid part of my expenses with points but they gave me the en …

A company that offers its credit cards with the best promotions in the market with a lot of difference compared to other companies and above all without deception. People are very afraid of these types of cards, but once you are part of American Express you realize that they are all benefits.

Terrible customer service. It takes more than 7 months for them to return the money for some flights to 5 people. They want to defraud us of more than €700 and whenever we talk to them they give us …

It’s unfortunate that a brand like American Express has sunk so low in service and customer care. I had the Platinum card for which they charged me an annual fee of €690, supposedly for all the services they offer. Well, I had it for 2 ye …

It has become a company with capital, but liars and lousy service, bordering on informational and commercial fraud. They offer things that do not comply and even if you are attentive to it, all good words but balls out and no resolution. You talk to people who look like machines.

Regrettable is little. After more than 20 years as a customer, I suffer a fraud (zero support level), I provide evidence of the fraud (no reaction). Fed up with everything and assuming the theft suffered through American Express and never …

As a customer that I have been since 2008, I am completely disappointed and fed up with the treatment received by American express Spain. The quality of service, staff training, seriousness and professionalism have declined in recent yea …

Shameful service. They sell you insurance that does NOT cover you. You complain and they DO NOT answer you.
Terri …

I have a platinum card and I’ve been calling for 20 minutes. When you call, they turn a deaf ear because they have little desire to work and they hang up on you. A very poorly managed call center by …

100% recommendable. Company with highly trained employees. Resolute and showing great empathy to provide a solution to the query and incident. It is a company that I will undoubtedly continue to be a user and customer for life due to the s …

Until today I have to say that the treatment has been exquisite, and they have solved all the problems that have arisen. The operators are very friendly and willing to solve everything you ask them. The only star that I do not fill in …

Disastrous service, after 20 years as a starter they have been fighting me several times this year. I am unsubscribing, the American Express service in Spain is simply …

Even the one from Mercadona gives you more benefits… this card deserves zero stars, which is useless, and being Gold… they force you to have a constant expense to determine what you can spend and from one month to the next, you can ha …

Bad treatment from your credit department, and especially from one of your supervisors who threatened to call me every day to bother me. Even after canceling my relationship and paying the outstanding amount, they have put me in the syst …

Terrible, I have paid on 9/23/2019, value of
€2,807.00, being that the true charge is
€2,530.00, then to pay more, and until today I am calling Robert and Robert, l …

I cannot put less, they have charged me having canceled the card 3 years ago, I claimed the amount and they made me long, in the end they will only return a part of the last year. Disa …

They sold me travel checks in Mexico and it’s a fiasco, a robbery, because you pay commissions when buying and exchanging them and they just wash their hands saying they can’t do anything!!! …

I consider that Amércian Express’s telephone service is excellent.

They mislead the promotions so that you never get paid. They did not pay me €300 from a promotion with the excuse that it was paid with the supplementary card and not with the main one. And the telephone support is lousy, with what they charge as an annual fee, they could make a little effort …

Hi, I want to tell you what happened to me. american express
I see the promotion and I decide to hire her, they ask me for a thousand things And after having sent everything, they deny it to me, I call and ask for …

I recommend having a card. Impeccable treatment and more services.

More than 2 min uploading card details so that they can transfer me to an operator and they go and the machine tells me that they are updating the systems and that I should call later… they could h …

I recommend it whenever I can. After 4 years as a client, I recognize that I have taken advantage of many of the advantages, especially the reward points. The telephone service has also been very good and especially polite. All very consistent. Brand fan!

Due to the covid19 I have stayed in the erte, I have requested a deferral of my fee until my situation is normalized and they have not cared, telling me to pay the minimum as if that were a great favor. I have paid my bills without problems for 15 ye …

American Express Company, commonly known as Amex or AmEx, is a financial institution based in New York. It has more than 1,700 offices in more than 130 countries around the world. Fortune magazine places it at number 95 in the world rankin …

Terrible experience the AMEX Platinum. Everything wrong, the app, the attention, EVERYTHING. I would never recommend it, an unnecessary exp …

Professional, personal and distinguished treatment. With the purchases of your card I accumulate points that I exchange for discounts in category hotels. You can also exchange them for thousands of gifts, tickets, flights. …

Great experience with the Renfe card.
The times I have called I have had a great deal. The last one to attend me Gonzalo Andres has done the management efficiently.

I want to cancel my card and I’ve been waiting 45 minutes for the call to be picked up. They are not interested since in two days they charge me 80 …

Disastrous service of AMERICAN EXPRESS SPAIN.

I have been since 2017
Great service and treatment, whenever I have a problem, it has been solved quickly in addition to its international coverage in travel assistance, which covered me in an incident that I had on a trip

It’s a pity that AMEX loses customers due to nonsense like the one that has led me to have to cancel the account, I have an expense of more than €20,000 …

It’s amazing how inefficient they can be if a card is lost or misplaced. I have been waiting for a new one for more than a month. Disappointing.

The attention leaves much to be desired. Disorganization and staff without customer service criter …

The kind attention but I have two attempts to send a document where a transfer has been made and the G mail rejects it because it says that the e-mail address is incorrect… sic

I lost the card a month ago, and after 4 calls, still the new card has not arrived, they tell me that I have to talk to a special department, and that I have to be the one to call,
Incredible.

Due to its quality, seriousness, professional and pleasant staff, and its spacious rooms, the menus are of high quality and well …

After reading the reviews, does the President do something to change the bad experiences of the Clients or just play golf?

Bad people keep your money, be careful with them, botch job …

I have been calling and every time they tell me that an agent is going to attend to me, they do …

I like it is very goo …

Horrible. Appalli …

The card par excellence. Quality and reliabilit …