Golden Charter average reviews all over the web

3.2
Total Reviews 43

Average reviews from all platforms

Average Rating 3.2

Average reviews from all platforms

  • 5.0
    20
  • 4.0
    4
  • 3.0
    0
  • 2.0
    1
  • 1.0
    18
Golden Charter reviews breakdown:
Google
3.2
43

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43 Golden Charter reviews on Google

DF
Debra Ford 7 months ago on Google
( 1 out of 5 )

Can’t recommend at all. Kept back £200 from mums plan. Tried to blame another company ( presumably underwriter). When I spoke to the ” other” company they told me they had paid the full amount to Golden Charter, who eventually admitted …

JM
John Marriott 7 months ago on Google
( 1 out of 5 )

Golden charter seemed to have taken more money than advertised from my late father’s plan. In the documents it said an administration charge of £249 but when I got the bill from the funeral director it had a further £76 also taken out. …

N1
Nivy 1967 7 months ago on Google
( 1 out of 5 )

My late Mother purchased a plan from this company. Their paperwork states a “one off” admin fee of £249. What they didn’t tell my Mother is that they then take a further “arrangement fee” behind the scenes out of the balance of the …

TG
Tracy Giannasi 7 months ago on Google
( 1 out of 5 )

Daylight robbery.
The good reviews are from people who have only paid and not experienced the funeral yet. …

JR
Janet R 7 months ago on Google
( 1 out of 5 )

Be careful anyone taking a policy out with this company. My dad took out a policy with them £3295 a no frills funeral, no car or flowers. In fact no extras at all. It say on there webpage “Golden Charter locks the funeral directors costs …

AD
Anthony Dixon 7 months ago on Google
( 5 out of 5 )

My father recently passed away, my dad had arranged his funeral with Golden charter, This was my first funeral that I have had to arrange, basically what could have been a difficult job was made rather easy. …

NW
Nigel Watson 7 months ago on Google
( 1 out of 5 )

My father died 4 months ago and he paid extra to help us with funeral plans when he passed. We have been fobbed off since with a repayment that’s owed to us!!! As if it isn’t hard enough at the moment!! Really poor

DM
David Muir 7 months ago on Google
( 1 out of 5 )

When I got my plan details through the post it said that the funeral director had put an extra £1,500 on the bill to cover his expenses, which I wasn’t expecting. Also, there was no sign of the will kit I was promised, which didn’t really …

JQ
John Quinn 7 months ago on Google
( 1 out of 5 )

I think they sit in there office doing nothing even answering the phone,
Can’t contact at all

SD
Steven Draper 7 months ago on Google
( 1 out of 5 )

I would recommend people to consider very carefully before signing up for any of Golden Charter’s plans. The documentation is very misleading, and in my own personal experience my mother’s recent funeral left us with a huge bill, for items …

RM
Refugee Migrant Centre 7 months ago on Google
( 1 out of 5 )

I took out a plan and paid my £99.00 deposit, later I learnt that I had a plan with someone else so I requested my refund back. Still no refund still no comment from my emails. Disgusting practice about such a sensitive topic. My father is …

PG
Pete graham 7 months ago on Google
( 5 out of 5 )

My Partner and I would like to say a big thank you to Andrew Millington who helped us to sort out the best funeral plan for our “needs”
He was so thoughtful, kind, and very patient. We needed time to think about …

DA
Deborah Aubrey 7 months ago on Google
( 1 out of 5 )

My dad and stepmother took out a plan each with Golden Charter. The woman who first visited them filled out the questionnaire incorrectly and they had to ring the company several times to correct things. They did their will three times; …

DR
Dolina Ross 7 months ago on Google
( 1 out of 5 )

Stay away from this company l took out a plan with plan my funeral and 10 months later golden charter got in contact with me to say they where taken over my plan ! When l was with plan my funeral l was paying in £36 per month after 2 years …

TM
Trev Mills 7 months ago on Google
( 1 out of 5 )

I had a brain operation two years ago and was bombarded by this company asking me to plan my funeral. I lodged a complaint with them and they stopped sending the paperwork through after a couple of months. They are now outsourcing to India …

AI
Astrocoach Irini 7 months ago on Google
( 5 out of 5 )

I would like to thank a team for support and a very good Organisation… My colleague recommended me Golden Charter and I would say this was a right decision to assign them for the service. I should say the price and support was really remarkable during the whole process…

HD
hazel duffin 7 months ago on Google
( 4 out of 5 )

I purchased my plan in September 2017 and found it very easy to do ,all options where gone over with me to help me choose the right one.
Billy Stott at John McLellans in Fort William was pleasant and helpful the room …

BM
Barbara Moon 7 months ago on Google
( 1 out of 5 )

Do not touch this company. Three times they did my plan incorrectly, they were argumentative when I told them I wanted to be buried not cremated, they insisted I asked for cremation. I actually felt because I was English I was treated …

SG
Susan Green 7 months ago on Google
( 5 out of 5 )

Having spoken with Paul Cleghorn today 3/10/18 about my funeral arrangements, I have to say that he dealt with my inquiry very professionally and went through everything in great detail. I understood everything and nothing was too much …

JS
Julie Shirley 7 months ago on Google
( 5 out of 5 )

I contacted this company yesterday and I couldn’t have spoken to a nicer person
His name was Darren Rodger and he was extremely helpful and went though my funeral plan with me. …

DN
Debbie Norris 7 months ago on Google
( 1 out of 5 )

I brought 2 funeral plans costing £7,700 through Topcashback in March 2019, did it receive cash back when chased it has been declined, feel ripped off totally would not recommend them to anyone and would change my funeral policy if I could …

DB
David Bennett 7 months ago on Google
( 5 out of 5 )

Very helpful. Fully explained in detail and first class service from Lorraine who took all details and activated the plans for me and my wife. Highly recommended

SV
sara vance 7 months ago on Google
( 5 out of 5 )

Excellent pre need funeral planning service

AB
Andrew Bevan 7 months ago on Google
( 5 out of 5 )

My mother recently passed and i had no idea she had taken out a plan. They looked after everything, the only thing i had to do was turn up to the funeral. Brilliant company and saved me an awful lot of stress.

VE
Violet E Ellis 7 months ago on Google
( 2 out of 5 )

Not happy with knowing my children would have pay the outstanding balance if I die before my funeral prepayment plan has been fully paid for, the co-op is better they don’t expect family to pay!!??

BJ
Barbara Jordan 7 months ago on Google
( 5 out of 5 )

Very easy to organise, excellent help with funeral director I had gone with. Very good form to complete and was very happy with my future plans and support.

GP
Gail Parker 7 months ago on Google
( 4 out of 5 )

I was very satisfied with Amanda who helped me get the right plan at the right price It was nice to talk to such a pleasant person and did not feel as if I was being pushed to get the most expensive plan I was given all my options and I was …

DM
DAVID MORELAND 7 months ago on Google
( 5 out of 5 )

A really brilliant business, they looked after my mother superbly well, I have nothing but praise for Golden Charter. Thank You.

LS
Lynne Shadick 7 months ago on Google
( 4 out of 5 )

I was very impressed with Arfad’s help and information, which enabled my husband and into make an informed decision and save quite a lot of money!

B
Bluerhap 7 months ago on Google
( 5 out of 5 )

Excellent service. Andrew was very good taking time to explain the plan and making things very easy. Would thoroughly recommend this service.

J
James 7 months ago on Google
( 1 out of 5 )

terrible crooks in suits.They take your cash of penisioners and never compeat the job and you have no hope of ever getting your money back from them.all you ever get is pamled of with excuses on the phone.stay well away from if you want peace of mind.

DM
Dorothy Mckeith 7 months ago on Google
( 5 out of 5 )

Lorraine was wonderful, efficient, helpful, making taking out a funeral plan for my Mum so easy.

AC
Anthony Carter 7 months ago on Google
( 5 out of 5 )

Great service and peace of mind received today, it was so easy and quick to arrange a policy which fitted my needs for the future. Thank you.

MD
Michael DUNN (Speedy) 7 months ago on Google
( 1 out of 5 )

I am a plan holder . They rang to make a will appointment.10th August 16 and never kept that appointment. I have just rang to ‘re schedule..deduce from this what you will ..excuse the pun

RE
Robert Etherington 7 months ago on Google
( 5 out of 5 )

Very friendly. Asked all the right questions and explained everything in an easy to understand way. Thanks, Lorraine

JC
jethro collier 7 months ago on Google
( 1 out of 5 )

Absolute Joke and bunch of scammers would definitely not recommend approaching them in any way shape of form

MB
Mark Bromhead 7 months ago on Google
( 5 out of 5 )

Excellent customer service from Lorraine. Highly recommended.

CB
Carol Bevan 7 months ago on Google
( 5 out of 5 )

Amanda Robinson explained everything about the plan and was clear with every query and question that we asked thankyou so much

BM
Bill Morgan 7 months ago on Google
( 5 out of 5 )

Excellent service provided by Darren Rodger who understood exactly what I required.

GW
Gordon Waring 7 months ago on Google
( 5 out of 5 )

Great service today from Sean Harrigan. All questions answered and everything sorted.

JM
Jaime Medina 7 months ago on Google
( 5 out of 5 )

Lorraine Percy Was very helpful.

DT
David Thomson 7 months ago on Google
( 4 out of 5 )

This is not a funeral director.

YA
Yoga attendee 7 months ago on Google
( 5 out of 5 )

Covers Scotlan.

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