Aqua Credit Card reviews

Very poor customer service I have 3 days trying to connect to them have been waiting for more than 75+ min and then they just hang up on phone! Been trying to contact them through the chat again waiting for ages nobody connects once you get …

Very poor Company , they increase interest rate without reason . I have email from Francesca Rea about increasing interest rate without reason . Don’t recommend. GREEDY BANK. After few month they take the limit down from your Credit Card and didn’t inform you . Francesca Rea this person is the main problem in this Company .

Kept me on the phone for a hour passed me to 4 different people just asking were my new credit card was as old one had run out ment to be sending a new one out if it turns up I good mind to close the account really gone down hill years ago it use to be good

Very poor customer!i have been waiting 2 weeks for an application and then I had to call and stay on hold for 20 min and questioned 3 times my details for them to actually let me now that is declined. Waste of time . Totally unprofessional

Aqua (the actual people I have dealt with) you have been an absolutely amazing company helping me initially when I had awful credit and now over the years with your help I have built up my credit status. …

I have tried calling several times and ask for help. The agent seems like its their first day at work and Aqua is the worst credit company

What a rip off credit card 💳 avoid, Been with them over 7 years , I just close Aqua account paid off and bye bye Greed Greed, 👋, 52.9 interest I hope they will follow amigo company for bankruptcy ive got another card marbles ,try to pay off and close it too GreedyGreedy, , 😀 😉 …

Absolutely descusting. In the last 3 months they have charged over £160 in interest! How is that fair. Its absolutely disgraceful

Worse credit card company going. I have had money refunded to my old Aqua card account and have been told it will take up to 28 days for them to pay me my money. Absolutely terrible service to say the least!

Haven’t used Aqua card before but this negative review is for their marketing staff. I never shared my address with you, but still you keep sending marketing mails to my address. This is invading people’s privacy. I’m shifting houses next …

Honestly don’t understand these bad reviews Aqua card helped me to get control of my finances and get my credit score back up to excellent. Customer service has always been second to none, polite and efficient. I’ve had my card cloned …

Update: After I made a complaint to the Financial Ombudsman regarding the issue described below, Aqua acknowledged that they hadn’t dealt with it correctly. I hope this means they will provide a better service to their customers in the …

It was an amazing place and it has a good atmosphere

May actually be the WORST company out there had my card for 2weeks still no pin and no access online I have tried to ring 16 times and waiting 60mins plus each time I will cut my card up and go with a company that goes what the are doing

At the very top of worst banks you can ever come across including their sister companies. …

This company should have its licence to trade revoked. They do not have the first clue what good service looks like and where a promise to call back is made, then forgotten, place onus on the customer to chase. This has led to negative …

Avoid at all costs. Extortionate extra amounts added to monthly payments. Abysmal customer service.

Awful company, sending marketing letters with no way to stop them. Have not shared an address with them and no email contact to remove from there database or request information they have on me .

Fantastic company, thank you. I’m a new customer I started from £250 limit, now I have £1,250 credit limit. Amazing company very easy to use managing account online. My natwest current account not offering my £10 overdraft!! Disgusting Natwest bank .

AWFULL COMPANY AVOID AT ALL COSTS. I hadnt used in a while. They sent me a replacement card and pin, pin didnt work. They sent me another replacement i used the card. They did not send me a statement. I had previously a standing order set …

Paid money in full through debt consolidation. Bank paid it off however I had already paid the monthly direct debit so account was in credit. Aqua is refusing to send credit to me insisting they want to send the credit to the debt …

I’m not sure who’s responsible for the training of Customer Service staff at Aqua, but they need to be “redeployed” to another area of the business as quickly as possible. Perhaps, the canteen. …

I am not sure I would agree with the comments that this is a laughable company wth a laughable customer service team. I have been a new card holder since February 2020 and called 3 times since then today being one of those times and my …

I too have suffered shocking and unbelievably poor service. I could write a book on how poor they have been. I have been requesting copy statement for days and days then weeks and weeks only to be advised that they have been posted when …

Too much of a charges. Most of us are able to pay a minimum payment and your interest fee is 40%or something yet the fee hits over 55%. Absolutely the worst one ever. Greedy greedy

Card was rejected when I tried to make an online purchase. I called the retailer and made the purchase over the phone. Card was rejected. Checked balance; no obvious reason for the card to be rejected. Called Aqua. Went through lots of options to be told that they were closed and that their opening hours were 0800-2100. It was 0845.

I pay in full always but one month I pay around £700 off £800 odd covering minimum payment and for two weeks leav8mgnlittle over a hundred pound. So they charge me £29 and penny’s interest. This is not a fee for not making payment nor for …

Appalling company! Got my card through and had no feedback whatsoever regarding why my card doesn’t work. I’ve destroyed it instantly and written to head office. As well as complained by phone. Shut down my account. I was reffered by a …

Aqua card

Dont deserve one star …

They put me on suspect behaviour and closed my account whitout any reason, I called them and they say my details don’t match. these guys are insane. Avoid these scammers

Diabolical service from the girl on the phone today. Clearly does not listen to what I’ve said! When I asked for her name to write to head office to complain, she said these calls are recorded and tried to accuse me of being abuse etc etc …

Cinema accidentally charged me twice which took me £2 over the credit limit for a day. I called Aqua, explained and made a (large) payment. The Aqua agent still insisted I would be charged £12. I closed my account.

Hi

I totally agree with the comments below this company needs to be removed as a …

You dont reply my texts in the app.You dont answer my calls.

The must horrible robbing company I ever see . They gave me 300 credit and I was paying interesting 30 pounds a month so bad so horrible I cancel the card I paid off all the money and they no cancel my account they was asking for one month extra interest they horrible

The customer service wait time is ridiculously long, but when you do get through to speak to someone, the advisors are very professional.

I have paid account off in full today .and I want to close the account . As I have another card now with less interest each month .

So sent out pin dud not work , sent another 2 still did not work , rubbish card do not use head office is not in use

First-class thieves 100% skinned by human skin takes you money with shameful japan thieves

Predatory tactics, sending ‘cards’ out unsolicited

Quality pure and simple

Stay well away from this joke of a company, everyone on the call center floor is clueless absolute joke!

I work here so I’m biased. It’s not open to the public though.

And alful company, please please no one get involved with them !

Fantastic company. Very helpful indeed.

Quick professional efficient service

on phone for 20 minutes each time on hold

All fine n dandy.

Not happy

Answer the phonecalls quick

Useless company to deal with

So so many reasons why their customer service is shocking I haven’t the energy the energy to explain.

I do not recommend! I’m calling them. The first time it rejected me and said that the service is unavailable, the second time it connected me. Someone answered the phone and I heard laughter and private conversations. 3 times the service is unavailable again. They turn off their phones and …