Arrowxl reviews

Purchased a TV and the company I used, used these as the courier. Delivery was arranged for last Wednesday but I couldn’t make it so rearranged for the following Friday. Had a message on the morning of delivery saying they couldn’t find the …

Wouldn’t give it a star at all. Drivers were rude, dropped our £400 mower and damaged the box and then swore at my wife when she asked to inspect the contents. Vehicle was fitted with a tail lift so no excuse for such ignorance. I have over …

Abysmal. I ordered a shower tray through Amazon. Delivery was slated for 7th – 10th June, then confirmed for 10th June. 9th June ArrowXl sent me a link to arrange a delivery slot as they had received the shower tray. Earliest date now 12th …

Worst delivery company ever. DO NOT USE.

Firstly they delayed delivery of a new fridge freezer by a WEEK because …

Very poor customer service no phone call to say it would not be delivered had to phone up only to be told there was a planning problem and item would not be coming and no date for next delivery. Then went back to supplier to get them to sort it out.

The worse courier service I have ever come across.
Was due to deliver my running machine from Lovells on Monday , they went to wrong address, took a photo which I then had to prove wasn’t my address , made me …

Appaling delivery service.
New sofa was due for delivery between 7am and 9pm at 5.55am i received a phonecall to say they were 5 minutes away. They arrived and got told my delivery was at …

ABSOLUTELY AWFUL
I was unfortunate to buy a washing machine from a retailer that used this company. …

These people need to be put out of business!! Item was apparently loaded onto the van yesterday and out for delivery at 1:30 today. I had a call at 3:15 from the chavvy little delivery driver saying they would be here within 1 hour. 5:15 …

Great warehouse, very good staff there.

It is never easy to run a huge warehouse property like this. Even though we have …

The worst delivery company I’ve ever dealt with, they didn’t deliver my shipment for 10 days.

How this company are still in business I have no idea! Awful service, awful tracking, no communication.

Was informed my delivery slot was 6.30am to 9.30am, ensured I was up early despite a rough night with my twins. Get a call from a private number at 7.03 as soon as I answer the person puts the phone down….I assume this was the delivery …

Apparently they aren’t allowed to do anything else than leave the parcel in your hallway. Very gentlemanly thing to do to my wife.

Awful company!!! Gave me a 30 min window to deliver my new tv. Didn’t arrive within that time and refused to wait 10 minutes for me to get home. The 2 delivery men were so rude and the company should be ashamed to have such people representing them! My worst experience with a delivery company. AVOID

Should be an option for minus stars.
Terrible company. Upgraded for priority collection and they still didn’t turn up. …

This delivery service is hopeless
Unhelpful very poor communication untruthful
And for this reason I will never buy through Appliances Direct who use them …

Waste of time – Waited all day for a delivery for an item I ordered 3 months ago, Delivery booked expected between 16:00 – 18:00, then at 17:50 receive an email stating it won’t be delivered. Called Arrow who said driver was out of time …

Company is a Joke. 24 hour delivery and now on my third day. The 1st day I had a time slot and I waited in all day to be told at 4pm (via me phoning them) that the route was terminated. Apparently my item is in my local depot where it has …

Ist delivery came when it was due to… 2nd delivery , my wife booked time off to accept the delivery and I heard nothing … delivery time came and went so I contacted the warehouse to be told they hadn’t been able to load my box… I …

Absolute terrible customer service! No help at all! Don’t bother to check customers phone numbers to see if they’re correct! Absolutely atrocious!

Delivery men wast of space and so are the company and customer service had 3 seater and 2 seater Delivered today could not do it due to to heavy to Carrie up one flight of stairs saying heath and safety I work for a company that I Delivers …

Cheers for delivering our new drop damaged fridge you bunch of vandals

Awful service. Confirmation email went through to junk box, had no call before delivery. Driver didn’t even ring the doorbell or leave a card. Impossible getting the company to arrange a re-delivery. After the amount of complaints I’ve …

Shocking delivery company waiting for an armchair to be delivered since 12th September, have been given 4 delivery dates I find out on Monday after a very lengthy wait to speak to somebody that chair has never left depot at droitwich. But …

My grandaughter had decent customer service . 2 good delivery men who put themselves out to get sofa in the lounge it was most appreciated

Ordered a mattress for our new house we were moving to through Amazon but Arrow XL were responsible for the delivery. …

DO NOT USE THIS COMPANY THEY ARE SO BAD. TOLD ME MY SOFA WAS COMING THE DAY BEFORE SO I SOLD MY SOFA THE DAY BEFORE. THEN SENT ME A TEXT SAYING ITS NOT COMING AND IV SPENT 5 HOURS ON THE PHONE FOR THEM TO SAY THEY CANT DELIVER FOR ANOTHER 4 …

Awful customer service, said my package would be here today then cancelled without making any attempt to inform me, the customer service representative Bianne Leyland lied on the phone and her and the online representative Mavra gave me 2 …

Shocking company I have had 2 x failed delivery’s 1st delivery they were early and wouldn’t wait 5 minutes 2nd delivery got cancelled as they were late they called me at 4:15 when parcel scheduled to be delivered between 2:45pm – 4:45pm absolute joke of a company I’ll make sure I don’t ever use them again!!!

After waiting 5 months for furniture it was Delivered yesterday all damaged phone Depot and all the said was could have been damaged befor they received and that was it terrible service no phone call befor Delivered as stated delivery men spoke very Little English disgusting service I hope the lose a lot of custome

Have to agree with the recent reviews. Have now waited in three times for delivery but never arrived. When I phoned next day they stated did not load on lorry as waiting for extra delivery. Why did they not tell me that when they gave me …

I have been awaiting delivery of garden set since 13th May, day before received a vm message to say it would now be the 15th. Nothing! After many phone calls usually waitin 40-60 minutes to speak to someone, with no useful information …

This company is an absolute joke. I ordered two desks (exactly the same product from the same place). One was delayed and had to come a day later. The other, I have not received. I’ve had about 5 different delivery dates and wasn’t even …

Horrendous Service! Avoid at all costs. Refuse to place items in the required room (despite stating they do this in the terms) if there’s even the most minor of inconveniences (steps/gates/etc) to bypass. You’re lucky if they even bother to get it over your doorstep. Disgusting service, rude drivers, drop and run types. Avoid!

I’m pretty shocked by the amount of negative reviews so I’ll add a little positivity.
I had a Samsung washer delivered and Very (company I bought from) send a text …

Waited in from 1PM till 4PM on saturday for a planned delivery from Arrow xl. Watched the delivery tracker from 1PM and as it got to number 36 (I was 37) we received a text saying they couldn’t deliver today. Disgraceful service. Pathetic.

AVOID AVOID AVOID
Appalling customer services. Delivery failed on Wednesday, next delivery date is 4th July. Absolute joke of a company. Whoever uses these for their courier service needs to re-think as it had and will reflect on them as a retailer

Shame there werent minuses!! Drivers had stinking attitude and were delivering to my mother in laws instead of ours which is directly behind oh. So instead of helping and driving round they wanted me to carry two two seater recliner sofas …

This delivery company are absolutely useless, suppose to deliver my replacement sofa and sofa bed on the 20th of December 19 just in time for christmas but on the delivery day the time kept changing on the tracker and then 1 minute before …

Simon and David delivered
My unit today
They were so good and Brilliant at communicating with me …

It was my good fortune Today to have an item of furniture delivered to me by two of the most– polite — helpful– friendly delivery staff one could ask for. 5*****.

Date: Tue, 18 Jul 2017 19:42:29 +0100
Subject: email to Aarrowxl CEO
Dear Mr Howell, …

Appalling! I spent 40 minutes on hold to this company to try and find my parcel before I gave up. I then managed to get them on an online chat but neither the operator or her supervisor could tell me what was happening with the parcel after …

To strapping men that Couldn’t lift a mattress up the stairs and left me to do it, which took me all of 2 minutes. They couldn’t deliver the post.

We have a small lane with a prominent sign at the end which states the lane is unsuitable for HGV. So the ArrowXL driver drives up the lane and gets stuck. When I asked if he had seen the sign he arrogantly said he had but ignored it. He …

The people you interact with are friendly, helpful, down to earth guys, can’t say the same about the ‘management’ though, who, like all managers in big companies, are breathing oxygen that real people should be using…

Great service,tv arrived undamaged and on the day it was due within the time frame they specified.also great communication as they called 30 mins before they arrived so I could be sure i was home.plenty of negative feedback on here but from my experience with arrow xl was perfect

Appalling delivery service i have 2 sets of 2 and 3 seater SOFAS delivered from this company recieved my 2nd yesterday 28/10/2017 damaged again I have to get it change again and I’m dreading if these have yo deliver it.

Went there looking for full-time employment and was very impressed with the way the company represented its self 👌
Amazing experience and definitely looking forward to working with transport team …

cant even deliver an expensive item on the correct day !!!! absolutely useless courier

Yet again less than 6 months after hell on earth, another order and a whole lot of new problems… …

Great place for work

Returned a product using their service. They cannot give me a timeframe as to when the sendee will receive it. Completely ridiculous.

Used my drive to turn lorry wrecking the clearly newly laid kerb stones!!! NO F*^%KS GIVEN!! Caught on camera.🤬😡 …

Absolute waste of time waited hours for delivery that never bothered turning up 🤬😠 …

I’ve only worked there for two weeks, but its diffinitly one of the best places to work at .

Easy enough to deliver to, easier once you’ve been once as you know the process, drive to security gates.

Waited in all day to have my order time changed 3 time for the last delivery to now be cancelled

Rang before hand josh and arron were very polite ans friendly put parcel where i asked very helpful .

The guys bernie and shawn were very helpful from white arrow .very good when i explained my situation .RECOMMEND.

It have big space and can find every household stuffs.

Friend works there after alot of staff not just for short term

Awful customer service and awful service. I hope I never ever need to use your services again

Worked here as cover for colleague. Very messy place and staff aren’t all too friendly.

No customer service skills. Poor service. Staff so unhelpful

Wouldn’t spit on it if it were on fire!!
And at the time I didn’t 😂 …

Loved it

Rubbish- avoid

Very friendly people! 😉