Eve Sleep reviews

Tried to place an order online – issue with companies payment system and did not receive confirmation. Company have taken significant funds from my account and unable to make contact to get my money back – gone to bank but this will take 45 days to process chargeback. Don’t use this company – no integrity and no customer service

DO NOT BUY FROM THIS COMPANY- they have gone into administration but they are still live on there website and posting on Instagram (last post was 5 days ago). I emailed them and I had an automated email back saying that they are not taking …

We have waited over a month for a brand new mattress to be collected.

We’ve had 4x collection cancellations which is more than inconvenient organizing …

The worst customer service for any company I have ever bought from. I paid £19 extra to get a named day delivery. They said I should be in between 8 am and 6 pm. I waited inside all day and did not hear a single thing. At 4 pm I received an …

Note that Eve Sleep has gone into administration (I only found out after they declined my cashback on Topcashback). So stay the heck away. …

Absolutely dreadful service. I wish I had read these reviews first as I would never have ordered from this awful company. I ordered two mattresses on 04/09 with a guaranteed delivery of 08/09. I took the day off and nothing arrived. Then …

After receiving the warm:cool duvet I realised it was not what I was looking for. My initial returns request was on the day of delivery, and despite following up twice since then I have not received any responses from Eve Sleep nearly a …

I wish I had checked reviews for this company as there are a lot of people complaining about their lack of communication. I now have no hope of having a better experience than those who say they are a terrible company. …

Delivered the wrong product. No human customer service. Can only talk to an extremely badly designed bot. Horrible company. It went into Administration in Oct and the new company is not any better. Please avoid purchase this brand!!!!!

Hi

This has been the worst customer experience I have ever had. …

I’ve been using the memory foam mattress topper. The foam is initially comfortable, but after 2 weeks of using, it starts to permanently take shape of your body, and in the end of a couple of months you have a big, deep cavity that never …

We have tried to email Eve Sleep quite a few times for the last month. We wanted to return an incorrect product. Email is the only mode of contact provided. No one has bothered to email back. in fact no response at all. Terrible customer service and I would be weary of this company in the future. Will spread the word.

DO NOT BUY FROM THIS FIRM. Eve Sleep is a company to avoid if you have even the most basic expectations of a company providing tolerable customer service. Firstly, they don’t have a working customer service phone line and secondly, they …

Contacted them to return a mattress, was offered a topper which I accepted. 3 weeks later no response and topper despite repeated chase emails. Do not rely on their return policy, it’s trash

Heed the warnings about customer service and delivery failures – the company’s processes and service levels are utterly, bewilderingly awful. …

AVOID THIS COMPANY!!!!

Our mattress sunk on one side within a year! Eve were uncooperative then went in …

Terrible delivery and costumer service

If I could rate it even worse I would. …

Frustrating that you have to give at least one star. The service has been HORREDUOUS!! The first mattress that was dispatched we never received and had to wait ages for then to investigate as we had a notification that it had been …

DO NOT ORDER FROM EVE. My delivery did not show up but I received an email saying it was delivered and signed for. I could not contact Eve by chat or phone, only email (with an up to 4 day response). When it was finally delivered 3 days …

eve Sleep do not receive even one star for the quality of their mattresses nor their customer service. …

Just passing on our experience of our eve mattress. After 2 years we have had to buy a new mattress due to the way they wear. Ours developed a hard ridge from head to toe due to the how the sponge softens on the side you sleep on, this …

Customer Service – just contacted Eve…automated email, ” we will get back in 2 day”….contacted Emma …email answer received within 2 minutes – what a difference. Jubilee discount for Emma 50 percent on ALL mattresses…Eve, jubilee …

My friend has recommended the mattress so I ordered one and had a lovely £100 pound discount. I have paid the deposit and didn’t get an order confirmation – however after the completed purchase on website it said the mattress will be …

Two failed delivery slots for a mattress (so that’s twice a pensioner couple carried an old kingsize to the front door for collection, and back again). Unresponsive customer service. After the first failure on a Friday their best offer was …

probably worse experience with customer service online which dont reply to you regarding warranth or 1 yr trial.
They sont bother anout their customers is very bad, they leave you hanging for …

We bought our Eve Original in summer 2017 (so 4 years old as I write) and it’s still as comfy as the first week. I do remember the huge hike in sleep quality over our previous ‘thin’ mattress when we moved to the Eve; aches and stiff back …

Paid for tge old mattresses to be collected. The new ones were to ve delivered on thr 10th Jan.. changed to the 12th. On the 11th they left the new ones on the door step and did not collect the old! Cannot get a a repl from their Customer …

Fantastic quality products and outstanding, personable customer service. I originally ordered the eve mattress but found it a bit too firm for my liking. There was absolutely no stress in returning it under the 100-night trial, great …

Eve has the most appalling customer service I have ever experienced. No wonder they have a Sloth as their mascot. When something goes wrong they don’t want to know or care. They have no telephone contact, only a live chat service which is …

Ordered a mattress and kept calling to find out where it was, was reassured it was dispatched twice by two different people. Finally after another week of lying someone admits to me that they don’t have any stock and its going to be at …

I bought a blanket from them it was much heavier than expected.
It’s an expensive item at £200.
Trying to return it there is no telephone number, no live chat, only or contact form and no one is responding.

Outlining my attempts at returning a mattress in the hope that others avoid the pain! …

Not comfortable at all for us.
We tried it for 3 months and was the most uncomfortable sleep ever. I wanted to improve my back but it made my bad worse. …

I have been attempting to contact the customer services team via email since the 19/08/2020. I wanted to confirm the process to return my mattress and the product is not for us. …

Do not buy a mattress from them hoping for the 100day return garentee if your don’t like it, poor customer service, they don’t reply back to emails, still trying to get them to collect our mattress. After meny emails and phone calls was promised a collection date, that date has been and gone.

Absolutely the worst customer service ever encountered from a company that has such bad business performance. …

Made an order with them over the weekend for a few things for my daughter’s room and used a discount code that they had advertised. Well now I have received an email saying that after all my order was cancelled as the discount code was a …

Shocking customer service. Purchased a new bed 13 weeks out from planned delivery day to match up with our new house move. 5 days later and still no sign of it. Sleeping on the floor and they don’t really seem bothered by it at all. Very …

Hands off. Not durable. Horrible Service. I bought two mattresses online, one is now roughly two and one is 1 1/2 years old. The second one (!) first started losing its form, now first one starts to show the same. I first complained over …

Awful company, terrible customer support! You pay a thousand pounds for a mattress and a bed and two months later, still no bed… No number to call, tenth of messages left as support ticket and not a single answer. At this stage it’s basically theft!

Been using the mattress for 72 hours now and it is really comfortable. Everyone will have a personal preference, We tired all the other mattresses form all the new providers i.e. Casper, Emma et al and we just found Eve to be to our …

We had the mattress for about 60 days. I was sleeping like a newborn baby but my wife was waking up with back pain as she prefer softer support. The return process was handle perfectly. Once the mattress was collected 48h after our call, refund was processed right away. Top class customer service.

I bought a Hybrid Mattress from them after reading good reviews on Which?
I don’t use it any more and it is had gone in my spare room.
The foam gets very hot in summer. …

For anyone looking for a premium delivery service from EVE, take the time to read the reviews here. We’ve had exactly the same experience. Paid for the premium mattress which came with perks for delivery. Was rescheduled 8 times – like many …

Refused my “free trial” return request because it was requested just a few hours outside of the window. Offered exactly zero leeway and wouldn’t budge half an inch. …

I’ve had my eve for 6 weeks now and the difference has been incredible. To be fair, my previous firm, spring mattress was good, and I had to buy a new mattress because it started tearing at the sides. Thought I’d check out these new …

Excellent friendly service. The mattress is incredible. I used to suffer with back problems but after a couple of weeks of adjustment I get so much better sleep and no back ache. The sheets fit perfectly and are of great quality. Would use them again when I next need a new mattress.

Never using this company again! Paid extra for everything to be delivered on the same day. On the day of delivery two of the items were rescheduled for another delivery date without my knowledge! I’d taken a day off work to receive these …

I have osteoarthritis in my shoulders & neck & have tried different pillows and methods over the years. Often I would wake up & my neck/shoulders would be painful & stiff. I’d quite often have a headache too. …

Have to agree with all those who’ve complained about the shocking delivery. I had to ask for a redelivery then they claimed it was delivered and signed for – not to me though! No response from email and had to go through my bank to get my money back

If I could review this company with NO stars I would.
Order a bed in good faith, take a day annual leave to take delivery of said mattress & frame.. Receive an email on delivery day at 11am to say sorry the frame …

Wish I could give zero stars!
Quite ridiculouse that you can’t call a customer services team for this company. Their E-Chat is rarely if ever online! …

I would avoid Eve like the plague. Failed to deliver mattress on the agreed day. Three and a half weeks later and no sign and no indication of when it will arrive. So still waiting to move into my new house. Wasting a lot of effort trying to get a response from customer services. Pretty awful experience.

I wouldn’t even give 1 star is if that option was available, terrible service no contact number, no one replies to emails am waiting for nearly 2 weeks for a new item to be collected, dose this company ever exits even, please stay away I don’t even think they warranty’s even cover anything as they don’t contact or reply

I placed my order and was informed of the delivery date, then their courier informed they would be delivering two days early. I confirmed that the date previously arranged was convenient. Eve informed me that they would resolve this. A …

The pillows I bought from Eve Sleep deflated and softened in just a few months. This hasn’t happened with memory foam pillows from other brands so wouldn’t buy from these guys again

Bed came broken and there is no way to get a response from this company. It’s a joke. Avoid them as it’s not worth the stress. Can’t believe they don’t have after sales number.

Since the purchase of my eve I have slept like a log the only thing I find that I could complain about would be the weight of the mattress
If only you could fit handles they would make life so much better. But such is …

Eve Sleep in my view sell great quality beding well sewn together. I have a wide range of their items and can honestly not fault them. Highly recommend and I’ll be a long term customer.

Terrible with Shipping, Delivery and Fulfillment, Terrible with Customer Service. Ended up cancelling my order before I even received. Do not recommend. You can get same or better quality for same or lower price and better standards. 0 stars but google doesn’t give me the option.

Brilliant Experience. Delivered on time, customer service has been great and the Mattress is excellent. Look forward to purchasing from Eve sleep again. Overall a fantastic customer experience.

What a world of difference. It’s amazing how you can go through life ignorant of the possible luxuries available from something so simple as a mattress!
Totally satisfied with our Eve matress. Would recommend them to anyone who is in …

If I could leave zero stars I would. It is the WORST customer service I have ever experienced and I still haven’t received the mattress. AVOID EVE AT ALL COSTS

Really looked into this item before buying and thought I would give it a go as it had a 10 year warranty. Unfortunately after about 3years , the mattress started to be really uncomfortable, so contacted eve with no luck . If these …

I wasn’t sure about going to a memory foam mattress after so many happy years with pocket springs, but now I have I don’t know what took me so long. In this case, the grass turned out to be as green as it looked from the other side and I’m sleeping better than I ever have before – and so is my wife. Thank you eve

Don’t bother with Eve. They advertised some bedding products that were out of stock and couldn’t be bothered to tell me. I paid for a delivery on a certain day and it was only because I raised why I hadn’t received delivery of them that they started investigating.

This mattress is lovely and thick. Very comfortable and and I feel refreshed when morning comes.
Very pleased and once tried you will be amazed

In administration. No hope of money back on an appallingly overpriced, uncomfortable brick of a premium hybrid mattress.

Expensive and now having to buy a new bed absolutely annoyed. It feels like I am on a ski slope 🙁

Love this mattress! It is so comfortable, and for someone who fidgets in my sleep, my partner doesn’t feel a thing (unlike when it is a spring mattress).

Appalling customer service, short hours and no escalation available. Lots of hyperbole and no delivery – really, really disappointing

Bloody appalling service. Ordered bed and mattress and they have failed on the agreed delivery date, twice. Getting money back. Don’t bother with Eve.

Have been sleeping 4 years on my eve original now, and my wife and me still love it! Still feels like a cloud. Had to share this;)

Terrible experience with shipping. They should get a better logistics firm. The mattress is good though.

Even though I didn’t end up keeping the bed as found too firm, the collection process and refund process was quick. Worth a try !

I love my eve mattress and my pillow! They are perfect and finally I can sleep as a baby 😉

Brilliant customer service and mattress has cured my morning back pain I’ve had for 2 years in a month!

Very happy with eve mattress, quick delivery & the product was very well packaged

Mattress is too high – or I’m too short. It’s actually quite uncomfortable

Great company, great products – highly recommend.