Ascot Wholesale average reviews all over the web

3.6
Total Reviews 80

Average reviews from all platforms

Average Rating 3.6

Average reviews from all platforms

  • 5.0
    49
  • 4.0
    2
  • 3.0
    2
  • 2.0
    5
  • 1.0
    22
Ascot Wholesale reviews breakdown:
Google
3.6
80

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80 Ascot Wholesale reviews on Google

ZH
Zsófia Heim 9 months ago on Google
( 1 out of 5 )

This company is a tragedy. I’ve placed an order on the 18th of May with 3-5 days delivery time, after 12 days with no sign of the glasses I phoned them and the lady said I need to wait for another 2 weeks! (by the way the glasses was on …

BM
Bex Massey 9 months ago on Google
( 1 out of 5 )

DON’T BUY FROM THEM! Absolutely appalling to deal with. Ordered on 15th December, with products supposedly in stock. Order didn’t arrive (was for Christmas present). …

ME
Michelle Evans 9 months ago on Google
( 1 out of 5 )

Put a large order through their website as they said item was ‘in stock’ waited several days before calling only to be told they are waiting for stock.
Very frustrating as website said they were in stock. …

RR
rich roxburgh 9 months ago on Google
( 1 out of 5 )

Ordered 24 ramekins in September which I required for an event, only to be told weeks later after taking payment that they weren’t in stock and are due to be in stock in October, kindly offered a refund or the option to wait and I wanted …

SS
Sandip S 9 months ago on Google
( 5 out of 5 )

Excellent experience ordering a Christmas gift for friends.
Order arrived packaged well, on time and was the cheapest online. …

SA
shiraz ali 9 months ago on Google
( 2 out of 5 )

Poor service. Bad communication. Website indicates items in stock so you place order, but then when you chase for eta, they say it has to be ordered from their suppliers with a 4 week lead time

PL
Paul Longley 9 months ago on Google
( 1 out of 5 )

It’s got to be one star I’m afraid! I phoned on the Monday to check stock and asked if I’d get the glasses by Friday. (for an event on the Saturday, plenty of time!) Ordered online and no delivery by Friday. Phoned in and they didn’t …

SN
Steve Nichols 9 months ago on Google
( 1 out of 5 )

Very poor service: Displayed price on the internet then increased by 15% (nearly £300), but still had cheek to take the payment, then said it will take 5 to 7 days to refund my cash. Very very poor customer transaction

FA
Faraaz Akhtar 9 months ago on Google
( 5 out of 5 )

Reliable and helpful. Order was delivered in reasonable time and they even changed the delivery address for me

MM
Margarita Milosevic 9 months ago on Google
( 1 out of 5 )

Placed an order for an item I required just before Easter Bank Holiday. Called the company prior to placing an order to make sure I will receive the item on time, they confirmed that it’s in stock and will be sent directly from the supplier …

JH
Jenni Halpin 9 months ago on Google
( 2 out of 5 )

Placed my order no problem. I then get a call letting me know that the price on the website was wrong (their wholesaler had upped the price and they we passing it on to me, was desperate for dishwasher so had no choice but to agree). Was …

MP
Mick Pearson 9 months ago on Google
( 5 out of 5 )

I found this company very efficient. I received my order 5 days after placing it. I also received a suspected scam text from the Post Office and contacted Ascot to ask if my order had been dispatched and explained why I was asking. A very …

ME
Mark Ellison 9 months ago on Google
( 5 out of 5 )

The whole experience was overshadowed somewhat by, that, they don’t know their right from their left!!
I ordered online and promptly paid with Paypal then it reverted back to their …

PB
Paul Brown 9 months ago on Google
( 1 out of 5 )

On 3rd September, ordered and paid for coffee mugs which showed as ‘in stock’ on the Ascot website. Over a week went by with no order acknowledgement from Ascot, so emailed, and was informed that item was expected in stock on 3rd October. …

GH
Gillian Hackett 9 months ago on Google
( 3 out of 5 )

Placed an order over a weekend and as a payment option was PayPal opted for that. Transaction came out of my account but items still showing in the basket. Had email notifications to say items still in my basket also. …

DF
Deborah Fox 9 months ago on Google
( 1 out of 5 )

Terrible company. Tried to call to order some freezers to be told I had to order online. Went online and ordered the freezers and money taken. Received a call a couple of hours later to be told the price had gone up, needed the freezers so …

RG
Raj Gurung 9 months ago on Google
( 1 out of 5 )

Not a pleasant experience. I placed an Order on 1st Feb and called them to find my Order on 15th Feb as I didn’t hear from them at all. Neither received any email correspondence. On my call I came to know that one of the items on my Order is out of stock. This could have been dealt earlier.

MB
Michael Beavis 9 months ago on Google
( 5 out of 5 )

Exceptional customer service. Initially I was told the product I needed was out of stock, but Lauren went that extra mile and went and checked in the warehouse and then rang me back to say they actually did have what I wanted. Very happy customer.

MN
Moosa Navsa 9 months ago on Google
( 1 out of 5 )

Ordered some glass after 2 weeks not receiving them I thought Id chase it up only for them to tell they are out of stock and will get them to me the following month this has been going on for 4 month, every month it’s next month next month …

WG
Wendy Gidley 9 months ago on Google
( 1 out of 5 )

although i have written to you asking you to respond to my request for you to send an acknowledge ment reciept of my order i have recieved no reply. i have paid you £87.17 for peacock bravilor flask..pay pal have paid this from my account . i would like you to get in touch with me very soon.

DT
David Twist 9 months ago on Google
( 1 out of 5 )

Having posted below review the response from the company was almost verbatim of that given to another negative review some months ago in which that customer had the same complaint as mine. The root cause has not been addressed and the …

BT
Ben Taylor 9 months ago on Google
( 5 out of 5 )

Very pleased with Ascot wholesale. The knife set i ordered turned up within 3 days and am all ready using them. Fantastic. Will be using them again.

SA
Steve Atkinson 9 months ago on Google
( 2 out of 5 )

Over two weeks and still no delivery due to stock issue.
Communication is not the best at trying to resolve the issue of another option of product to replace what I wanted.

G�
gaffar şahhanoğlu 9 months ago on Google
( 1 out of 5 )

Lesson learned don’t buy from them. 2 times I made shopping 1 came 3 months later the other came half and they said they delivered. Literally they don’t have stock and taking people money unfairly. Even 1 star too much

AA
Amir Ajaib 9 months ago on Google
( 5 out of 5 )

Ordered plenty of kitchen knives for home and family/friends and their quality is brilliant. Service is excellent too, ordered and delivered usually within about 3 days. It’s my go to place.

AD
Andrew Dixon 9 months ago on Google
( 1 out of 5 )

My opinion so far; useless!
Placed an order 4th Feb, it’s now the 15th and I’m still waiting delivery. Emailed yesterday, no response. To make matters worse, I was invited to leave a review before any goods or contact. So here it is!!!

DW
David Wiles 9 months ago on Google
( 5 out of 5 )

Totally brilliant. Great on the phone and good delivered on time.

PG
Paul Greenhalgh 9 months ago on Google
( 5 out of 5 )

I have dealt with Ascot Wholesale a few times, and always found them to be incredibly professional and accommodating. When I recently messed up and order and needed to ask for a refund, they received the returned goods (safely, mid covid) …

AB
Andrew Beattie 9 months ago on Google
( 5 out of 5 )

First time order with Ascot , delivery arrived incorrect . One phone call to a very helpful Sharon in customer services . She corrected the delivery , and when i said i really wanted them quickly , the parcel arrived the very next morning …

AB
Archie B 9 months ago on Google
( 5 out of 5 )

I ordered some glassware for a dinner party that I organised. They arrived on time, excellent value. The girl from the costumer service department who I dealt with when placing my order was very polite and knowledgable about the company’s …

DP
Darren Poplawski 9 months ago on Google
( 5 out of 5 )

What a pleasant company to deal with. The staff are so efficient and only to happy to help. Before i placed my order I called to make sure the items were in stock and they told me they were. I then ordered the goods and they arrived within …

AR
Anna Ryan 9 months ago on Google
( 4 out of 5 )

My items arrived with slight delay.. previous reviews are correct..no doubt about that.. but it is understandable with hospitality being the most affected now. So be patient and kind. I truly hope they will get through this OK. 🤞 Ascot is great company, very friendly customer service and I will order again!! …

BM
Bri Mytai (Brimytai) 9 months ago on Google
( 5 out of 5 )

Best price online and next day delivery with all items in one piece. Best experience.

PG
Paula Grady 9 months ago on Google
( 5 out of 5 )

Our order arrive on time, no defects in the products as I’v experienced with others. Would order again

JO
Jodie Oliver 9 months ago on Google
( 2 out of 5 )

Ordered an optic stand (image taken from company website) but didn’t receive the base to the stand (picture next to it if what I actually received). Customer services were helpful and delivery was fast and that’s what the 2 stars are for. …

CB
Charley Baker 9 months ago on Google
( 5 out of 5 )

Great customer service and fast delivery on my home order. Pleased with the products as well now they have arrived

KT
Karima Touri 9 months ago on Google
( 5 out of 5 )

Very professional and friendly staff.
I was made aware of the progress of the delivery by email and over the phone.
Fridge deliverd on time.
Very happy with the purchase.

JN
Jophis Nutter 9 months ago on Google
( 5 out of 5 )

I bought a Lincat LPG fryer from these guys which worked out cheaper than everyone else I could find. I was concerned about my delivery area being tricky and spoke to the customer service team who replied quickly to my emails and sorted out the issue and it was delivered a couple if days after.

CP
Craig Powell 9 months ago on Google
( 5 out of 5 )

Ordered a 4 bottle bracket rack with optics.Great product looks great in our home bar.Delivery was quick and was kept updated about delivery.Very happy with purchase.

VI
Vine Ilkley 9 months ago on Google
( 5 out of 5 )

Place the order, arrives after few days, no problem at all!
Thank you

MS
Mishna Shah 9 months ago on Google
( 1 out of 5 )

Ordered a number of items, 5 working days later when I urgently needed the items, I call in for an update, only to be told they tried to contact me several times to let me know its out of stock (I recieved no phonecalls or emails)! They …

PH
Paul Harper 9 months ago on Google
( 1 out of 5 )

Ordered some glassware via website. Chased after 2 weeks with no communication only to be told they were oos. This meant we were unable to open with the required new glasses. I’m still awaiting a refund.

JT
Jackie Taylor 9 months ago on Google
( 5 out of 5 )

I was browsing the internet and came across Ascot Wholesale
I had a couple of queries and contacted them for answers
Extremely helpful and quick with answers that cleared my mind for me. …

AD
Annie Dorgan 9 months ago on Google
( 5 out of 5 )

Very pleased with the glasses I received. Although I made a mistake with the size of one set, I really needed larger. Ascot were very obliging in receiving them back and replacing with the size I wanted. …

RB
Ryan Bedell 9 months ago on Google
( 1 out of 5 )

Terrible Customer Service. Purchased an expensive commercial Microwave from them, the handle broke after minimal use. …

DR
D Ro 9 months ago on Google
( 5 out of 5 )

Over the last 6 years or so I have used Ascot wholesale on a number of occasions for things like commercial ovens, cake counter, sundries etc etc. …

SL
Sean Lynch 9 months ago on Google
( 1 out of 5 )

DO NOT USE!!!! bought a ‘lockable’ drinks cooler for an office premises which lasted about 1 month until the ‘lock’ fell off.
tried to call to discuss and all they wanted was £££ to come out and look at it. …

R
Raju 9 months ago on Google
( 5 out of 5 )

Managed to get the same glasses used in Brasserie of Light for home, beautiful Libbey Flashback Double Old Fashioned Glass 12.25oz for home, they are beautiful.

JH
Julie Houlihan 9 months ago on Google
( 5 out of 5 )

Top service! I used Ascot Wholesale for a big New Years Eve party I had this year, they supplied us with everything. The whole process ran smoothly from the word go, great customer service and prices. Would highly recommend and will be using again.

DF
david farber 9 months ago on Google
( 1 out of 5 )

The items ordered we’re not in stock and would have been delivered 2 months later and we had to call , chasing them delivery to be made aware of that.

SD
Sue Dally 9 months ago on Google
( 5 out of 5 )

Fabulous Company..customer service was so so helpful and enabled me to buy the perfect glasses

DO
Daniel Osmanski 9 months ago on Google
( 2 out of 5 )

I place the order for around £1.5k bar tools,
Some staff are missing, half of the staff come separate, I try to call them, they promise me to call me back but nothing happen. I send the list what im missing …

CW
Criag Wilson 9 months ago on Google
( 3 out of 5 )

Great product that I wanted. But delivery charges were absurdand the lady who I spoke with on the phone agreed.

LP
Lucas Peter 9 months ago on Google
( 5 out of 5 )

Little slow on delivery as they were waiting on new stock. Apart from that the items have arrived well packaged and are good quality!

AP
Andrew Putler. 9 months ago on Google
( 5 out of 5 )

Straight forward retail experience – great product delivered promptly and at a competitive price. How it should be every time. Well done!

MP
Mon Panova 9 months ago on Google
( 5 out of 5 )

I was very impressed with the service. Great customer service, delivery was fast.. couldn’t ask for more. Love my new glassware. Thanks!

SS
Sara Sylvester 9 months ago on Google
( 5 out of 5 )

Really lovely set of 12 wine glasses – great shape and value! Arrived all in one piece well wrapped!

CM
Chris May 9 months ago on Google
( 5 out of 5 )

Great service from order placement to the flexible and professional delivery driver. We were kept informed along the whole process – thank you all

DC
david cordell 9 months ago on Google
( 1 out of 5 )

Showing items in stock then, you chase them to find that they haven’t got the stock nor. There suppliers have.
Total waste of time

PS
Penelope Seaton 9 months ago on Google
( 5 out of 5 )

Fantastic service , fabulous wine & champagne glasses and much more . Quick delivery and never let you down

RC
Rob Cobham 9 months ago on Google
( 5 out of 5 )

I bought glasses and tableware for Christmas. They have turned up and look great. Thank you very much.

NW
Nina Wallace 9 months ago on Google
( 5 out of 5 )

Bought from here a few months ago, good service, fast delivery and my glasses look great!

MD
Matt Davis 9 months ago on Google
( 5 out of 5 )

Bought lots of items for our wedding in March and the service was first class! Would happily recommend them to anyone

SM
Silk Mill Frome 9 months ago on Google
( 5 out of 5 )

Great service, good website, swift delivery & reasonable prices.

AM
Andy McNair 9 months ago on Google
( 5 out of 5 )

Great service fast delivery and brilliant products at fantastic prices.
Thank you.

GL
Graham Lyburn 9 months ago on Google
( 5 out of 5 )

Had many dealings with these guys over the last few months and always a pleasure, very helpful and informative – first class

KK
Karen Keir 9 months ago on Google
( 5 out of 5 )

Items shipped quickly and well pacaged.

VP
Vanessa Pepper 9 months ago on Google
( 5 out of 5 )

excellent price and delivery – v pleased with purchase

SF
Simon Fowler 9 months ago on Google
( 5 out of 5 )

Lovely service. Initial hiccup with website but sorted promptly and professionally

GM
George Mcadams 9 months ago on Google
( 4 out of 5 )

Great prices 👏 👍. …

MM
Madelene murdoch 9 months ago on Google
( 5 out of 5 )

Easy to order very helpful staff would recommend them

LN
Leigh Norton 9 months ago on Google
( 5 out of 5 )

Great service – fast delivery – Leigh from @ Risebrunch

SG
Sarah Gunn 9 months ago on Google
( 5 out of 5 )

Good website, very helpful staff, products perfect for my requirements.

AB
Adam Bennett 9 months ago on Google
( 5 out of 5 )

Quick delivery and very well packed so zero damage.

DA
Dushyan Ashton 9 months ago on Google
( 5 out of 5 )

Responsive, quick delivery, good customer service.

SO
Stephen Owen 9 months ago on Google
( 5 out of 5 )

Prompt delivery and competative prices

AB
Antonia Brazier 9 months ago on Google
( 5 out of 5 )

highly recommend – great quality and professional attitude!

8A
8Brocas Account 9 months ago on Google
( 5 out of 5 )

Can’t thank you guys enough! Amazing to work with.

CM
cheryl mullenger 9 months ago on Google
( 1 out of 5 )

Literally the worst company have ever had the displeasure of using.

MM
MATT MARCHANT 9 months ago on Google
( 5 out of 5 )

very good service and prompt

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