Furn-on reviews

Excellent service and communication – Many thanks to Tony in Customer Services for his help. We ordered a 2 seater sofa unseen as not available in any local stores. Tony helped us out with sizes / swatch samples etc. Excellent prompt …

I’m really pleased with my new tv unit and it has been admired by lots of people. It would have cost me a lot more to purchase the same unit in my local store so I’m pleased I checked out the prices online. The purchase was very straight …

I ordered a chair for the bedroom. I looked for the best price and decided to buy from Furn On. I’m really happy with the product. It’s an attractive, sturdy chair and it’s very comfortable. Buying on the website was easy and …

Very user friendly website. Easy to search and find what you’re looking for. Simple and straightforward ordering process. Was kept informed of the progress of my order from the minute I placed the order right through to delivery. Very well packaged for delivery. Extremely pleased with my table. Top marks!

Really easy order process, delivery very quick. Assembly of wardrobe easy with good clear instructions. Need to allow a few hours to put together, preferably in a clear room. …

great online purchase experience and good communication between customer and seller.
Very impressed with my 2 giant chest of draws [ they are big enough to climb …

Delivery exactly as we planned, 4 very heavy cartons luckily driver a good deal younger than me. Wardrobe looks great but have made some adjustments. The hanging rails are too low, I have used the top screw hole as the bottom and this has …

Love it when you find a more unusual design of furniture and Furn On had exactly what we were looking for. Ordering was straight forward and easy. Furn On communicated throughout with delivery details and when it arrived it was carefully boxed so as to ensure no damage in transit.

*Do not buy anything from this store*. I wish I had paid better attention to the bad reviews when purchasing my table from here. Not only was the quality of their product terrible but their customer service was even poorer (the worst I have …

I have brought from furn-on twice now, three wardrobes in total. I will be happy to return when new bedroom furniture is needed and would definitely recommend them. Everything from buying to delivery was very easy, delivery is quick with easy tracking making it easy to make sure i was in.

Really helpful customer service staff, got back to me within about 2 minutes when I asked a question regarding some furniture. I had seen the furniture I wanted on a few different websites however Furn On were by far the best value for …

Ordered a set of drawers and one piece arrived damaged around 6/7 times and it took 2 months until I had all of the pieces undamaged.Drawers just fell apart and didn’t offer even a partial refund at any point in this ordeal, even tho I made …

I haven’t put together my wardrobe yet so cannot comment on that.
However, the delivery was appalling!
I was given a time slot of 4-6 pm. …

Received the dining table and chairs absolutely beautiful. Only thing the driver didn’t wait around for us to check packaging like the email said incase of damage. But luckily everything was fine. Thank you

Great purchase and process involved good too. Item received as described and packaged well

Ordered after Christmas with no info on extended delivery period. Chased multiple times after 2,3 and 4 weeks of waiting. Still waiting now. ‘Sorry’ just doesn’t really cut the inconvenience of guests not having somewhere to sit!

Great quality tv stand, easy to put together and looks great! Quick delivery too!

item arrived damaged took almost a month for replacement part to arrive. delivery firm is not the best had 20 minute warning package was arriving got sms at 0720 for 2 hour slot 0730 to0930 arrived at 0745 i was not able to get here on time

Brought a bench , never arrived. Was sent a picture of the back of my car as delivery? Saw the van on my ring drive away without even getting out! Sent company said video . Tony was sending out a replacement but never did. Just stopped …

Ordered Thursday came friday put it together Saturday lot’s of emails keeping me updated regarding payment delivery ect driver brought it to the house nice and polite everything was in the boxes instructions ect would definitely use this company again

Excellent delivered promptly and was exactly as shown online,very satisfied thank you.

Guys informed me when dining set was out for delivery and delivery company was great told me 10AM next day and that’s when it arrived . So great service from both companies. But courier service a one man delivery so be prepared to help out …

Delivered within 10 days, I’ve only opened corner of box to see it it’s the correct colour. I’ll be moving into a new property and bed is now in dry storage until the move and I’ll only be building bed when I’m in.

You need to add a contact number for customer services to arrange a delivery date (your purchase wont ship until an agreed date is confirmed), apart from that great to deal with. Makes sense with bulky items but not small items.

Order delivered in time took a while to put the wardrobe together (but was a huge 6 door wardrobe )but it looks amazing and just what we wanted

Good price , good communication.
We were a bit concerned about the damaged packaging that the sofa and armchair arrived in . The delivery driver took pictures and emailed them to Furn On. …

Very impressive and helpful ordering process when needing special delivery arrangements.
Delivery was as promised, very efficient, courteous and friendly. …

Lovely cabinet for my bathroom. Very well packaged and delivery was quicker than expected by a lovely friendly chap. Found this site by accident whilst searching for the cabinet on Google after seeing it on Wayfair at a much higher price so …

Excellent service and delivery. Bedroom furniture purchased for my sons bedroom, very impressed easy to assemble, with all parts and instructions enclosed. Would recommend

Excellent company I ordered 4 dining room chairs I was kept informed every step of the way.items arrived promptly in mint condition they were real quality would not hesitate in recommending this company,I will certainly be using them again the customer service was excellent.

ordered bed side table
came exactly as described – excellent value
delivery was no issues and turned up on time

Ordered wardrobe on Sunday afternoon and delivered on Wednesday morning.
Really impressed with process, delivery and product I will not hesitate to recommend the company to any friends .

Good communication. Delivered on time, well packaged and best price.

Happy with the suite which was in proper full grain leather. considering this was good value. arrived and colour and comfort great. USB sockets not too powerful tbh but i am very happy.

From ordering to delivery it all went so smoothly, I was able to arrange a particular day for delivery, was kept informed on the delivery day, very pleasant delivery driver, and tables were beautifully packed, could not fault the quality of the tables, just what I want to fit a small space.

Great piece of furniture delivered promptly. However, it did need a selection of tools to put it together and needed some drilling as not all holes were pre-drilled.

Very pleased with my Wardrope. Instructions very clear and looks very sturdy. Will be looking into a matching dressing table and draw unit in the new year. Delivered within three days. Very pleased.

I would give this company 0 star if I could!! Horrible horrible horrible experience. I ordered a 3 door wardrobe and chest draw which was supposed to be delivered in 2 days. I waited for the delivery it never arrived as planned which I had …

I had a phone call to arrange a convenient time for delivery. It was delivered on time & in a good condition.
My product was made to a high quality standard and at competitive price. I am more than happy with how it looks in my room and would definitely buy from this company again.

Had no issue with placing order. But delivery was very disappointing. The driver turned up alone knowing he had 7 large parcels to delivery to me he knocked on my door and refused to bring my parcels to me because he was alone n parcels …

Great experience from order to delivery,was kept informed about delivery which was quick.I love my kitchen island/trolley perfect for my limited space kitchen. My son assembled in about an hour all in all just fabulous and would certainly use Furn on again and would not hesitate to recommend.

The contact I had with Furn On gave me confidence that this is a ‘great’ and ‘well run’ little company, offering very competitive prices together with quick deliveries. Well done ! …

Ordering was easy and communication from furn on was very good. Only thing I had issues with was the delivery service provider as I had an email with my time slot but they arrived 1 hr earlier and had I not been home I’d of missed delivery.

Contacted regarding stock availability with delivery before Xmas advised avail for next day ordered online within 45 mins got an email of DHL advising the had received my order for next day delivery and later had confirmation they received …

faultless shopping experiance. ordered nevada 4 door wardrobe and it was delivered fast. got texts/emails then a phone call regarding delivery keeping me up to date . took quite a while to build but the instructions were best instructions iv had for building stuff. a well earned 5 stars from me

Very efficient and quick. When I mismatched day and date for delivery, received a phone call to clarify immediately. Bed delivered by third-party courier, all good. One point in case of damage – the instructions on what to do cannot be …

Excellent product, looks great, well made and finished. An arrived promptly and carefully wrapped. I’m delighted with it.

TV stand is excellent, just what I wanted, a bit different to the usual glass stands and looks really good in my small lounge.

DO NOT USE THIS COMPANY… IVE BEEN WAITING OVER A WEEK FOR A DELIVERY WHEN THE WEBSITE SAYS 1 – 2 WORKING DAYS, CUSTOMER SERVICES ARE AS MUCH USE AS A CHOCOLATE ASHTRAY, THEY ALSO WANT TO CHARGE £6 A MINUTE TO SPEAK TO AN ACTUAL HUMAN. WORST SERVICE POSSIBLE, DO NOT USE !!!!!

AVOID AVOID AVOID! I am currently in a dispute about a faulty item of furniture, they are being rude, difficult and non-co-operative. I doubt I’ll get my refund from them and I’m bitterly disappointed and left out of pocket.

Ordered from this company on Monday, delivered on Wednesday. Excellent service and fantastic product. Easy to assemble and looks good quality.

Driver was excellent and went the extra mile ,the product was high quality ,great service

Great customer service – I had some worries regarding the item and the delivery and they were quickly put to rest. Overall very happy with the furniture and the service.

Good communication. Careful delivery. Great quality and all at a good price.

The service I had from start to finish was absolutely fantastic and even when I changed my order there was no quibble with deposit paid on previous order and the staff I spoke with was always friendly and helpful, I would definitely …

Shambles worst place I have ever shopped damaged on arrival on BOTH orders ( ordered different days) damaged wardrobe for what you pay very very flimsy just crumbled in my hand , go somewhere else!!

Super service from the start, great communication and plenty of information on the delivery date of my order. I haven’t opened the parcel so cannot comment of the contents, I ‘m waiting for someone to build it for me

Great service from this company especially from Emma

Great product,Great service,thank you,really looks good and stylish.

Whilst the end result is quite reasonable I was disappointed to find that the kit had to be assembled. I don’t think it is as clear as it should be in the description.

Good quality, flat pack assembled so you need patience and some basic DIY skills to build the bigger items. Highly recommend.

Delivery was great and on time – my daughter is thrilled with the wardrobe – good quality for the cost
Emma and Tony were very prompt to reply and keep me updated with order, dispatch …

Fast delivery and perfect service will deal again many thanks
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Fantastic!! I ordered my products Sunday afternoon and they arrived 2 days later!!Not only were they amazing quality, they were cheapest by far to any similar products we had found with their competitors. Plus no extra for delivery fees, …

Great customer service! Lovely coffee table !! Very happy customers!!

I order my wardrobes on the Friday and they was delivered on the following Tuesday which was great and they of great quality. 100% pleased with my purchase.

Brilliant!! My purchase was delivered quicker than I had expected and delivered with care.
I am very pleased

The chairs were poor quality, colours didn’t match, but needed them for a dinner party. Had to get to get a carpenter in to make new holes as no alignment. Very disappointed . Team on end of phone very kind. Delivered on time.

Good price, quick delivery, no issues

Lovely range and I did place an order which I had to cancel when it turns out that In Stock – Ready for delivery means in a months time – so actually they are Not in stock and Not ready for delivery – real shame. …

Cotswold Cream Lamp Table purchased. Fast delivery. Goods packed well. Instructions clear for building unit. Made well and looks lovely. Good price.

We are pleased with our new seats
problems with delivery.
Got told one day then on that day got told they are to busy it will be the next. …

Unfortunately item we ordered had been discounted from manufacturer. Staff communication was excellent. They emailed us as soon as they new, offered an alternative or money back. Explained it was to match other items from the same range …

Very easy ordering process and super fast delivery as promised. Bought this for my daughter and she loves it. Easy to put together apart from the decorative pins. Would have been easier if small holes had been made in the frame to make it easier. Other than that absolutely perfect. Thank you

This is the first ‘flat pack’ furniture I have purchased in a long while and I was a little apprehensive as to what I would receive, but I need not have worried because it was delivered in record time (within 3 days) and was a really good …

First time ordering from Furn-On, but would happily use them again, as the service was first class, and free delivery is always a bonus! The delivery info received after purchase was detailed and precise, the two bedside cabinets arrived on time, well packaged, and are great quality. One very happy customer!

I had a great experience from Furn on till when i ordered from them and kept informed about my delivery and it was quick would shop again thanks

Very good furniture and very fast delivery

Good communication and delivery time.
Table and chairs are sturdy and look great.
Easy to follow instructions and straightforward to build

Very good experience buying from this company. They had the chair I wanted cheaper here and it was delivered very quickly. Really like the fact that i could chose which day suited me for delivery. So, money saving and a great service, hence the 5 stars.