Asics average reviews all over the web

3.5
Total Reviews 80

Average reviews from all platforms

Average Rating 3.5

Average reviews from all platforms

  • 5.0
    45
  • 4.0
    3
  • 3.0
    2
  • 2.0
    3
  • 1.0
    27
Asics reviews breakdown:
Google
3.5
80

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80 Asics reviews on Google

BL
busy lizzy’s vloggy bloggy 7 months ago on Google
( 5 out of 5 )

Lovely shopping experience…

This store and brand was recommended by a friend as I have had planter facitis …

SM
Seb Mosquera 7 months ago on Google
( 1 out of 5 )

Poor / lacklustre service. Would have appreciated more guidance with helping me to find the right pair of running shoes for me. Staff weren’t bothered. I regret the purchase I ended up making. …

MK
Majid Kashani 7 months ago on Google
( 5 out of 5 )

Had a fantastic experience with Justin. Since I have problems with my eyes, he helped me a lot. He took me through multiple trainers to find the right pair and was super kind & patient. …

AK
Asher Khan 7 months ago on Google
( 1 out of 5 )

Shockingly bad service. Came by appointment for GAIT analysis with an unlimited budget for running shoes. Staff at tills not looking at the queue building up on the ground floor. Then we eventually got the person doing it, it was the …

I
I 7 months ago on Google
( 5 out of 5 )

Highly recommend, staff is super helpful, Lauren gave me advice on the type of shoe that will best fit me. All staff members greet you with a big smile on their face, made my day ! Thank you and I will definitely come back again 😊 …

JR
Justin Reynolds 7 months ago on Google
( 1 out of 5 )

I know that working in retail isn’t easy, especially on the busiest retail street in the UK, but the staff here are so miserable. Are they just there to look pretty in Athleisure? This lass getting my shoes with a right face on lol. I was …

JJ
J James 7 months ago on Google
( 1 out of 5 )

Very poor experience here, I was out to buy a couple of of pairs of running shoes, I purchased my first pair from New Balance where the staff were great and offered lots of advice, I then went on to Sports Direct where I found the Asics …

SB
Szonja Balogh 7 months ago on Google
( 4 out of 5 )

A lot less selection of women’s shoes unfortunately.

ED
Edward Dinsmore 7 months ago on Google
( 1 out of 5 )

Ordered a pair of trainers online which were the wrong size and reordered a new pair. Have now been waiting 2 weeks for ASICS to assist in allowing me to return the original pair. Customer services line is always offline due to “exceptional …

VV
Vidya Venkatram 7 months ago on Google
( 5 out of 5 )

Had an amazing experience at ASICS Oxford street store. Bought a pair of shoes. Service was quick , efficient , very focussed and the whole experience was pleasurable. Justin helped a lot in the entire process and is a great asset to the shop. A big factor in me continuing to be a loyal member. Thanks !

SB
Sheddy Bhulji 7 months ago on Google
( 4 out of 5 )

First of all the address is wrong on google maps! This shop is next to primark on oxford street and not where google map takes you! It was not very busy n no greetings or welcomes at the entrance by the staff. Overall, all was correct but a great absence of smiles. Staff looked unhappy…. but did the job! I wish them a lot of good luck.

JC
J C 7 months ago on Google
( 1 out of 5 )

Avoid at all costs. I bought shoes from ASICS and it resulted in blood blisters which needed medical attention.
I’ve been trying to get a refund but customer service are not helpful or responsive.

AH
Alla Higgs 7 months ago on Google
( 2 out of 5 )

I went to this store to try trainers
I was looking on different styles around 10 min nobody came and ask if I need help but they were not busy at all!Staff CLEARLY WAS NOT INTERESTING in customers!

SK
sepehr Kazemi 7 months ago on Google
( 5 out of 5 )

When it comes to sports shoes Asics doesn’t miss! I say that because I am a long distance runner and when it comes to training and stuff I need a comfortable and durable shoe which Asics got it covered!

SW
Sosthenes Wudi 7 months ago on Google
( 2 out of 5 )

Bad customer services feel the stuff is bored of the job and don’t ever bother for who want some information. Definitely not a shop I would recommend a visit it

MC
Mark-Corentin COT-MAGNAS 7 months ago on Google
( 1 out of 5 )

Nice products, but people working inside are catastrophic! No service, no help, not nice & don’t care !

DP
David Peet 7 months ago on Google
( 1 out of 5 )

Went to buy couple pair of shoes the staff put me off, too young and too slow upstairs obviously there for pocket money. Just left and brought trainers from Nike town

NM
Nick Morris 7 months ago on Google
( 1 out of 5 )

I know it’s Oxford st and retails chaos but the staff were so miserable. Didn’t even get a hello, please or thank you …

RV
R V 7 months ago on Google
( 1 out of 5 )

Staffs not allowing me to go inside although there are still some minute before closing. Poor service

PA
Philip Ayre 7 months ago on Google
( 1 out of 5 )

Asked sales assistants if they had certain shoes in my size and the difference between two specific shoes. Ignored the request to check stock and talked for 30 seconds while holding one the one of the shoes then walked away mid conversation …

JM
John Moynihan 7 months ago on Google
( 5 out of 5 )

Good range of shoes, very good service from knowledgeable staff.

AA
Azeem Ahmad 7 months ago on Google
( 4 out of 5 )

Clean and friendly. Conveniently located near Marble Arch (NOT on Regents Street as previously). Didn’t have the range of badminton shoes I was looking for so was a bit disappointed and took a pair that was functional but not really my style. Online store was also sold out of all my sizes!

TC
Tony Colli 7 months ago on Google
( 1 out of 5 )

Useless store and staff. Approx 3rd visit within the last few months and still Lack of merchandise i.e. colours/sizes (trainers) in stock and very unhelpful/unmotivated staff which clearly do not enjoy their post. Waste of time!

JK
Joel Kenny 7 months ago on Google
( 1 out of 5 )

Deplorable customer service – we approached two different staff members, and neither seemed like they wanted to assist us. When we finally could talk to a staff member, they were very rude, unhelpful and dismissive; I was surprised they …

JP
Jordan P 7 months ago on Google
( 1 out of 5 )

Genuinely the worst and most strange customer service I’ve ever seen. The male manager with black hair did not want to be there. He walked off when I was speaking to him. Why do the job if you hate it that much? I came to get a pair of shoes and left never wanting to shop at Oasics again

DT
David Torralba Goitia 7 months ago on Google
( 5 out of 5 )

100% recommended!

We walked in to take a look to a pair of good running shoes. Cristina, the shop …

CK
Ceylan Kalan 7 months ago on Google
( 1 out of 5 )

Visited the women’s section just now. I knew more about the shoes than the staff who was allocated to help me. He was totally in interested to tell me anything about the shoes, their types and suitably. Staff member has been very …

DC
David Coxon 7 months ago on Google
( 5 out of 5 )

I went in Saturday to have a look at the new Kayano 28 shoes. They didn’t have the colour I wanted but the guy who served me was absolutely brilliant. Wish I’d got his name to name check. He let me try a few different types of trainers and …

MA
Malik Ashraf 7 months ago on Google
( 5 out of 5 )

Great customer services and great store. Noman assisted me and my partner to select the right shoes/trainers for us. He even carried out running test for us. I really appreciate him and other staffs member were also nice and polite. Really …

BD
Ben Diamond 7 months ago on Google
( 5 out of 5 )

Great technical expertise and also very patient. Ask for Nas

GC
George Charalambous 7 months ago on Google
( 3 out of 5 )

Mixed review.

23 August 2021: Excellent in-store assistance. Very helpful advice that exceeded …

SV
Serena V 7 months ago on Google
( 5 out of 5 )

Outstanding service!!!
I am not a big runners so I needed advice about understanding my feet and the type of shoes. …

真理Shinri 7 months ago on Google
( 1 out of 5 )

Rather limited range compared to their online offering.

Made the mistake of coming in the last hour of a Friday… Female member of staff …

RV
Roopa Venkateswaran 7 months ago on Google
( 5 out of 5 )

Great store and customer service. Very efficient and helped me with exactly the kind of shoe I was looking for to prevent injury. Even though I wanted to explore more online and wasn’t going to buy immediately, the associate was v helpful. …

SL
Seth Le Leu 7 months ago on Google
( 1 out of 5 )

Just had one of the poorest customer experience I have had at this store. I have ASICS trainers and wanted a replacement. The staff were very unhelpful. Just need another store where customers are valued

GS
Greg Swinamer 7 months ago on Google
( 5 out of 5 )

I had a very positive experience on my recent visit to ASICS Store Marble Arch. The young man who helped me – Daniel P. – was very informative and very helpful. He spent much time to make sure that I got shoes that really helped my …

S
shazaammm 7 months ago on Google
( 5 out of 5 )

The staff here are absolutely first class. Warm people and very professional with great product knowledge. I dealt with James and I told him I had a problem with plantar fasciitus, and straightaway he recommended the right trainer for me. …

SL
Shatha Levantine 7 months ago on Google
( 5 out of 5 )

Did the running test last week on treadmill in store with staff member Tanya. She was super. Very professional helped me to understand what my gate is like. We tested a few different support systems and found the perfect one for my unique …

MW
Mark Wilkinson 7 months ago on Google
( 5 out of 5 )

Wow. What great service. Honestly – if you need running shoes, this is the place to go. The very helpful and patient salesman had me on the treadmill a few times with different shoes on, with sensors strapped to the shoes to measure various …

AA
Ahmad Alateyah (Uei54r) 7 months ago on Google
( 5 out of 5 )

Nice store, medium size store

AW
Ade Williams 7 months ago on Google
( 5 out of 5 )

Had a great time shopping at this store. Great layout and displays. The staff were friendly and helpful – was acknowledged as I walked in, asked if I’d been served whilst waiting for shoes to try out and smiles and byes as I walked out. …

W2
Winty 27 7 months ago on Google
( 1 out of 5 )

Staying in a hotel nearby and not having access to an Asics store with gait analysis where I live. I was pretty stoked when I saw this shop on Oxford Street being an avid ASICS fan I couldn’t resist . I walked in with my wife and son on …

NA
Nouph Ann 7 months ago on Google
( 5 out of 5 )

Very helpful staff. Thanks Lauren!

SG
Swati Gurpreet 7 months ago on Google
( 5 out of 5 )

The staff are very friendly and helpful. My Dad got his running gait mapped to pick the best trainers for him to run in. He’s been feeling some pain in his right heel. We thought his old trainers werent doing him any favours and we were …

MS
Matt Smith 7 months ago on Google
( 5 out of 5 )

Very helpful staff. Spent over an hour chatting about my training and making sure I had he right trainers for the job. They were very knowledgeable, honest and in no way pushy. I am very glad I popped in.

RP
Rory Page 7 months ago on Google
( 5 out of 5 )

Fantastic customer service. I didn’t have to wait to be served at all and the staff are very knowledgeable and professional without being pushy. Unfortunately I had some problems with my Asics trainers 6 weeks later and didn’t have my paper …

S
Seleniamath 7 months ago on Google
( 1 out of 5 )

I’ve just been to the store for a running analysis… I am so disapointed. It is my worst costumer service ever ! the guy seem just bored and useless. He did not ask me a single question, gave me a pair of shoes to put on, filmed me running …

AL
Ann Lee 7 months ago on Google
( 5 out of 5 )

I had a really positive experience with Maya today at the Oxford street branch. She was really kind and helpful with my returns and I’m really pleased.The best customer service I have experienced so far. Thank you so much Maya.

VP
Victoria P 7 months ago on Google
( 3 out of 5 )

I was choosing new ASICS in the shop, wanted to replace my old ones. The shop assistant wasn’t very enthusiastic or active. It felt like he can care less if I buy something or not. I bought trainers in ASIC shops before and had a great …

JZ
Jenny Zhang 7 months ago on Google
( 5 out of 5 )

Excellent: walked in with family today not intending to buy new running shoes. However the range was very attractive and the assistant is knowledgable. She noticed that I needed extra support and helped me try out different shoes until I …

AT
Ash Thomas 7 months ago on Google
( 5 out of 5 )

I cannot stress how amazing the staff were. They knew the answers to every question I had and was able to provide three samples of shoes to try. They made sure I had the right size a comfortable fit and was so extremely pleasant . Best trainer shopping experience I have ever had.

FA
Fabio Abraham 7 months ago on Google
( 5 out of 5 )

One of the very best sports wear in the world. One of my favourites shop too. I bought a lot of running shoes and clothes from here. Best for all sorts of comfy sportswear. Definitely recommend it.

J
Jules 7 months ago on Google
( 5 out of 5 )

Needed advice on some trainers and was fortunate enough to be served by the lovely Amy, she was friendly and had a vast knowledge of each shoe and which ones were right for my husband. She knew when we talked about an old pair he had, what …

DT
Dr Taran Khangura 7 months ago on Google
( 5 out of 5 )

An amazing insight to what trainers should be and how they can be a game changer in your health. Rasheel a representative I must say is an amazing asset for ASICS, abundance of knowledge, enthusiasm and positivity. Try and see when she works next and get your pair !!

PD
Paula Drake 7 months ago on Google
( 5 out of 5 )

I visited the store to buy running shoes and I was assisted by Abena who was amazing! Really knew the shoes well and nothing was ever too much for her, she was incredibly helpful and made it a very exciting purchase. Store is well stocked with various sizes and colours in all shoes. Will visit again

SS
Satpal Sohal 7 months ago on Google
( 5 out of 5 )

Best place to buy Asics trainers in England as it’s their official lead store they have full range of all current and earlier shoes ranges in all colours available …

SB
Stephen Blunt 7 months ago on Google
( 5 out of 5 )

I went into the store on a cold January evening.

I was warmly greeted by Emma who went above and beyond to find me the most …

TM
Tahir Mirza 7 months ago on Google
( 5 out of 5 )

Just has running analysis with Daniel.P. I have been going through a running injury last few months. Daniel gave me great insight on my pronation & which trainers to choose to correct & hopefully avoid injury. Excellent service

VP
Victor Penna 7 months ago on Google
( 5 out of 5 )

Mona was super helpful, knowledgeable and professional. My feet pronate so careful selection of running shoes is critical. She took the time to understand my needs, advise on options and explain the technical characteristics of the shoes. So much better than Footlocker across the road who are supposed to be the experts.

AT
Adrian Taylor 7 months ago on Google
( 5 out of 5 )

The best thing about this so is they are the only place to offer 90 days for you to return if the trainers are not right for you. My wife had 2 pairs before realising what she needed. This is better than any other sports shop. Staff are super helpful.

MM
Mark McKenzie 7 months ago on Google
( 2 out of 5 )

Once I’d tried the trainers on I noticed they had been worn and the were dirty, I asked for a new pair, they came back with another pair that had been used, if I’m paying for a new expensive product, then it should be new and not jogged in, very poor attitude from staff,when I asked for a new pair

MK
Majed Khalid 7 months ago on Google
( 1 out of 5 )

Poor service.

SS
someguy6481 someguy 7 months ago on Google
( 1 out of 5 )

A very lifeless and quiet Flagship store on Marble Arch. Doesn’t Asics know that people buy Asics gear from Sportsdirect.com, Asics Outlet or other stores because people aren’t willing to pay full price? A poor move from Asics part. …

DT
Deepak Tailor 7 months ago on Google
( 5 out of 5 )

Superb. I typically go into stores, buy the trainers I like the look of and walk out within 10 minutes. I stumbled across this store and while casually browsing saw some very cool looking technology for foot analysis which the assistant …

RS
Rahul Sharma 7 months ago on Google
( 1 out of 5 )

Purchased a pair of poor quality shoe so went in the store with a receipt and a manager told me that nothing can be done because these shoes are for running not walking. SO his solution was to stop or less walking in those shoes. then I …

CL
Constance Lewis 7 months ago on Google
( 1 out of 5 )

Went in to get a pair of sports shoes I could wear every day for comfort. The lady I spoke with was helpful enough and I got a pair I wanted. Her colleague (wore glasses) followed me around the store as I browsed, including when I went …

GS
Gurpreet Singh 7 months ago on Google
( 5 out of 5 )

Needed a new pair or running shoes and have always used the ASICS brand. Very friendly staff and a special mention to Marina who took the time to find me the right type of shoes after performing the gait analysis and advising me what would …

AP
Adrian Pullinger 7 months ago on Google
( 5 out of 5 )

Had gait analysis again. Staff are very helpful and chatted to the manager about running. Was going to buy online but the manager gave me a discount on a pair of Kayano 26, so I bought them there instead. Very pleased.

BD
Bryce Dickes 7 months ago on Google
( 5 out of 5 )

I would liked to have got his name but unfortunately did not. I received really great service here so very helpful and patient as I tried on a few pairs of runners eventually I settled for the ASICS DS Trainer. Thanks to the helpful unnamed guy!

DC
DC C 7 months ago on Google
( 5 out of 5 )

Awesome shop.

I discovered I over probate when I made the classic mistake of ordering a pair …

AM
Adrian Miller Yache 7 months ago on Google
( 1 out of 5 )

I am a big fan of @ASICS and I will always be the first to promote their products, service and experience however recently purchased a pair of new shoes and Oxford Street store with the lovely Christina. …

AM
Augustinas Maniusis 7 months ago on Google
( 5 out of 5 )

Great service experience! Maya was very helpful and gave valuable expert advise on picking out running shoes.

DG
David Gabriel 7 months ago on Google
( 5 out of 5 )

Great experience went into check out the store. Walked out with the perfect running shoe. Zee was amazing very chatty. Extremely helpful and honest. I recommend her to anyone. The running test was comprehensive and detailed. Her advice and analysis was stellar. Recommend this store. and Zee highly. Great JOB ASICS UK.

OA
omar alomar 7 months ago on Google
( 1 out of 5 )

the salesman team did not help me so i left without buying anything. they were avoiding me and other customers.. the reason because the store will close after one hour so……

AN
Anila Nabi 7 months ago on Google
( 5 out of 5 )

I have spoken to Daniel.P with regards to my foot injury and getting the right walking shoes with maximum cushioning. Daniel was the best in giving advice. I would recommend his service.

KH
Karl Hanson 7 months ago on Google
( 5 out of 5 )

Very knowledgable staff they spent an hour and half with me trying to find the best running shoes using their gait analysis video system. Didn’t feel pressured at all which is not what you expect from a shop on Oxford Street. OK you are paying full price as it is a company store but even so service was well worth the extra.

NS
Nicole Sochen 7 months ago on Google
( 5 out of 5 )

What a great experience. We’ve been helped twice in the store. Daniel P was so helpful and friendly. Loved shopping here!

SS
Selin Selçuk 7 months ago on Google
( 1 out of 5 )

The worst experience I have ever had. The staff was unhelpful. I’ve been ignored even I have demanded an assistance with a faulty item which I purchased earlier.

SG
Scott Griffiths 7 months ago on Google
( 1 out of 5 )

Rude staff that don’t have any customer service skills. Bought shoes that lasted two weeks and now having trouble refunding me for a new pair of limited edition trainers that cost £145. Stay well clear of this shop I have warned you.

O0
ocram 000 7 months ago on Google
( 5 out of 5 )

Very helpful staff. Trying the running machine to find the best shoes for you is a fun experience, not sure how much of a gimmick vs actually being useful it is but I did it and bought the recommended shoes.

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