Yodel reviews

So after a delivery driver refuses to put a very small parcel through my door or leave it in a safe space, she then takes it on herself to take my parcel home and get me to call her to meet up? Urm, no, that’s definitely not something I’m …

Ive had the same experience as a lot of people. Claimed they had tried to deliver on two different days. We are a business and have CCTV at our entrance so I know not true. I contacted Yodel via Live Chat. Operator said he could see the …

Only rated one star as zero stars doesn’t allow a review to be posted. My parcel was left on my doorstep outside for any passer by to help themselves. Which someone did! The driver left a completely blank card on my doormat for some …

0 stars should really be an option in this case.

Terrible ongoing experience with this depot, allegedly 3 failed delivery …

Excellent service from your courier Phil. Missed him by a few minutes because the Web site had shown delivery for Monday 24th. Managed to find no. and phone him and he redelivered my parcel about 10 minutes later Saturday 22nd.
My plants are now happily in the garden. Thanks

Yodel is a absolute shambles and useless as a parcel delivery service. I ordered a track suit on from eBay seller on 21st March. I got email giving me delivery date 31st March. I sat in my flat all all day and no delivery so I checked yodel …

Delivery driver always leave my parcel at my doorstep and she’s gone in seconds. I complain few times but no action taken to the same delivery driver. Customer Service is a ghost and worse Courier company.

Today I spoke to Daniel regarding my package which a drop off site said they did not have. Daniel did not hesitate in explaining what might of happened due to the store having a refit. He contacted his team, received a photo of the …

Love not having any Christmas presents to open, feels great, just what any family needs! Horrible company. …

The worst delivery and customer services ever… I was told of my delivery being posted through my letterbox no proof of delivery or photo evidence and the parcel was 18″ x 10″ x 10″ not even possible to post through letterbox they refused refund , Dodgy drivers stealing honest people’s goods …..

Not even worth one star, useless and incompetent. Got a note through the door for a missed delivery! I was at home and NO one knocked. Nothing left on card no date anything! Rang the number on the card and it’s not in service, procedure …

Ok I ordered a crash helmet and it was supposed to be delivered on Wednesday the delivery driver got out of he’s van without the parcel walked to the front door walked away and got back in he’s van, he was on the drive for 14 seconds, he …

What a useless company. I was expecting a delivery on Wednesday, I get email notification that its out for delivery, I get another email notification saying parcel has been delivered through your letterbox, I get home and guess what……. …

My parcel was due to be delivered today however it never arrived. I then contacted customer services via the chat and was told delivery had been attempted – I then explained that it had not as I have been in all day. The customer service …

I ordered an iPad from Very on a Wednesday and this was due to be delivered on the Friday. Friday comes and the item never shows. I contact Yodel on their chat feature and they advise the item will be delivered on the Saturday by 9pm. This …

Absolutely the worst company, NEVER USE THEM! I ordered a yoga mat from ebay and they have scanned it as delivered, but I never received it, although I was home all day of the delivery. They are refusing to give me a Non-Delivery Document …

Absolute joke of a company!! I’m not sure where you find your drivers but maybe finding some that are capable of reading house numbers and names would be helpful. Also I don’t have a rear porch so saying it was left there is no help especially when it was left at the front door of the wrong house 🤦‍♂️ …

Parcel due between 17.58 and 19.58. At 19.06, when just two stops away and visible on the tracking map just around the corner, driver lied and said he couldn’t find my address. Less than 12 minutes later, my parcel was scanned off the van …

Had an important item out for delivery on Saturday 21st May, this is the current tracking: ( I even went to the depot on Monday 23rd to see what was going on and they assured me the parcel was on the van and would be with me today. It’s …

Parcel left on my doorstep and come home to no parcel, can’t get through to a human on the phone, complete joke

I was expecting my parcel on Friday 29th when I would have been at home and it arrived on the Thursday morning when I was out . My package was left on my front door step in full view. The email from the delivery person said they had taken a …

Such a kind and friendly man. He just delivered a very heavy parcel to me. Ip33 3dd

Avoid whenever possible.
I texted the delivery driver specific instructions when delivering my parcel and they failed to follow them 3 times. I also put these same instructions on the …

Useless, package sits in depot for three days, fails to deliver on allocated day and then when finally gets put on the van goes to the back of the queue. No way my parcel will arrive before I close. …

Worse then evri, parcel was insured and lost but everyday new excuses, don’t waste your money 1 of 3 parcels will be lost

Shame you cant do 0 or 0.5 star. Ordered via Argos but no delivery. Status saying delivered but no proof anywhere. I was at home and driver defo wasn’t here. Yodel now cant find the driver ( what a joke ) or his current location ( how is …

If I could give 0 I would. Parcel marked as delivered with a photo which was not my property. Spoke to people on web chat and they basically said I had to go find my …

Absolutely terrible service. Apparently called 3 days in a row. Left a card on the 28th stating they would be back the next day. Texted driver to be told that it had been left at the depot. Just tried to use chat function on their website …

They’ve had my order since 1st of October 2022 (out for delivery). Then on the 6th October 2022 when I went to collect it they said it apparently went missing and the driver unassigned himself from my order the same day.

I. Would like to say a huge thank you to the delivery driver who dropped off a heavy item to 832 st John’s Road, CO16 8BS. I’m elderly, disabled and very grateful for his patience and helpfulness, and felt you needed to know what an asset …

One star is being generous. Literally THE worst courier. Had an email and text to say the parcel had been delivered however the recipient had not received any delivery. Tried to track the package online as Yodel Website advised there would …

This company is absolutely useless said they had tried to deliver my package but didn’t. After contacting my supplier several times a week later I was told it had been delivered yet again it had not. …

Despite working from home for 2/3 delivery attempts, I somehow managed to miss them on each occasion. No updated delivery notification either to suggest new delivery today. Please ensure Yodel are using doorbells where possible so the residents can actually hear!!!!!

No idea how they are still operating, awful company no idea why businesses use Yodel. They couldn’t find my business address (which is in the middle of town). Ended up going to the depot twice as they only gave me half my order. Box said 1 …

Absolutely shocking courier company!! Their tracking system lies as do the drivers!! Said they had attempted to deliver it but no one in despite me being at home, a dog that will bark at the slightest noise, working doorbell and cctv that alerts me when someone approaches my front door!!! Would never ever use these!!!!

Appalling service.

Tracked my parcel in the van most of the morning having got an email to say it …

Was due my parcel on 11th December. Having not received it by 14th December, I arranged for it to be redelivered on 18th December. Hadn’t been delivered by 23rd December, so went to my local depot to chase up, where the woman text the …

Received text saying item left in my safe place. I had given no instructions as I was at home all day waiting for a bouquet of flowers for my wife on our 53 rd wedding anniversary. Searched and found nothing. Finally spoke to someone at …

Is 1.7 a new low for a business – across this many reviews,? Wilfully unhelpful. Have a phone system specifically designed to prevent you ever speaking to a human. Useless to the last. AVOID and remember to tell companies that dispatch from Yodel you’re boycotting then due to courier choice. Otherwise nothing will change.

Driver claims to have delivered a parcel almost an hour after our premises closed. Clearly the driver has simply scanned the parcel as delivered and stolen it. Customer services utterly useless and probably in on the scam. …

Lost my nieces Christmas present so had to cancel it less than a week before Christmas. Cheers 👍 …

I have given 1 star as I cant give 0. Driver said he delivered parcel, handed to customer. He didn’t, when questioned he described my property as where he delivered, problem is my house has had work done to it, he used google maps to …

What a pathetic excuse for a delivery service.
Regarding a ‘delayed’ package I telephone so called customer services. Entered my details as requested, and all I got was an automated voice telling me what I …

The drivers don’t have 2 brain cells between them. I live in a cottage and there is only one other but they still delivered next door and didn’t bother to knock on that door but just left my parcel on the outside front door mat for anyone …

Was told Tried to deliver , was at home all day! says note left NO NOTE at my left at my address ¬ lousy service YET AGAIN, not the first time Yodel cannot be trusted !

I give 1* because I had to. Driver said my parcel was delivered, nope it wasn’t it was delivered the next day, I’d complained to the seller for no reason, just as well I didn’t open a case. WHY LIE YODEL 😤 …

Joke of a company – driver smashed one of the window panes of my front door posing a security risk. They advised me over the phone to cover with sellotape!!! Been 48 hours and still waiting for someone to contact me regarding this. Disgusting service

Totally missed my house yesterday as they drove past without stopping and then put on my tracking info “sorry we missed you” and “we have left a card” which was a lie. Called customer services and complained and was promised a re-delivery …

They’ve employed such irresponsible drivers that they don’t even go close to the delivery address but updates they missed the receiver. They came to deliver my parcel 3 days in a row but left without even coming to our door or giving us a …

Brilliant service easy to collect from depot.

pleasant office staff, retrieved my order when I went to collect promptly!!

They can’t find my address. So I ring up to explain but it’s impossible to talk to a human. The automated machine hangs up on you if you don’t have a tracking number and tells you to ring back when you get one and if you do tell it the …

Once again a failed collection,driver indicated he collected this afternoon when he didn’t so 2 days of waiting around unable to leave the house for no one to turn up.Webchat advises 24hrs for someone to get back to you.Just the usual we are sorry response.

Garbage delivery system. Spoke to the service team at yodel and I can only describe it as I was talking to someone completely off there face on drugs or alcohol. I only wanted to find out where they took my parcel but no straight answer all …

The worst company keeps, keeping up their highest standards of poor service. Apparently i had a parcel delivered today and handed to me… Funnily enough no one pasted me a parcel and we have a smart recoring doorbell… Hmmmm no one came …

If I could give zero stars I would. Package made it from ireland to Ipswich. However struggling from.ipswich to my house (1 hour away)
Cannot speak with a human. Parcel has been back and forth and states that they …

Rude, lazy drivers and management doesn’t get any better. I had to collect my parcel from the depot because the driver Horace asked me to meet him in the car park because he couldn’t find our property, use Google maps, you have one job to …

The most un reliable delivery company ever who’s drivers lie about trying to deliver your items. I sat at my workshop 2 nights on the trot awaiting a delivery August 31st and Sept 1st 2017 Counting down the parcels the driver had to deliver …

Popped in on the off chance to pick up a parcel. The parcel wasn’t supposed to have gone until the next day. …

Have been in waiting for 3 days for our delivery. Again driver not delivered – in fact just drive past my house and failed to notice me waving my arms to flag him down -.he just sped down the road. 2 days ago apparently left a card and said …

Terrible delivery service.
They give you a vague delivery time of “today” so i could not ensure i was at home. Typical, i then missed my delivery time and received a BLANK card which gave …

Abysmal. Totally inept. They can’t ring me, they can’t even press a doorbell? they can’t find the broad side of their own butt. Everyone else can find me. I’m in the middle of town! In a very obvious building. Why don’t I have my mattress …

So tracking my parcel and it says “failed to deliver as premises closed” I work in a dealership we are open until 6pm but we were apparently closed at 2.30pm. Lazy driver couldn’t be bothered to get out of his vehicle!!! Absolutely disgraceful from and absolutely useless company!!

I typically am one to give the benefit of the doubt and to not create a stir, but this company is horrible. I feel bad for the company using them on Amazon to deliver an expensive package. They first time, I received a text from “Winit” …

If i could give less than one star i would. I was waiting for four days for a parcel and once i rearranged a new delivery i though everything would go well but it didn’t, the driver never came by, with two people inside the house no one …

We have a driver that delivers for yodel in our area named Rossana. She delivers parcels on time every time no issues in the 20 odd orders I’ve made. I have nocked a star off because before her service in my old house Yodel was terrible with no ability to contact anyone, which is really bad service and still think it’s the case now.

the first issue i had with yodel was a couple of months ago i live in clacton on sea the item i ordered was coming from south london. yet yodel sent my package to carrickfergus in northern ireland the postcode does not look even slightly …

Worse than useless. I was at home all day, only to receive a message saying we tried to delivery but you were not in. Utter rubbish, I was in all day and not one person came to deliver a package. CCTV doesn’t lie ! The customer services are just as bad. Avoid at all costs

Caused distress when the company arranged a collection with a stranger who doesnt live at my address (and not the supplier asos), to collect a misdirected package already due for return. The collectors trespassed unnanounced with no …

Parcel delivered to 16 instead of 1A. I did call customer service. Some lady guided me over the phone where is my parcel. Had to walk for 10 minutes to find my parcel !!!! Never get so angry… rubbish

Expected Argos delivery. No show. Told when webchat eventually available that there was a query on our address (postcode gets you straight to us on sat nav). Not impressed.

I have a package that is waiting to be delivered, they tried my neighbours twice instead of my house and now are unable to help me get it delivered to a Collect+ point. They just keep repeating that it will be delivered tomorrow, however I …

Terrible ! Still not got parcel 1st time delivery guy never knocked as I was there all day , Second time cannot speak to a person only an automated service, Web chat waste of time asked them not to deliver the following day and they did ( I …

Theres nothing worse than when you order something and then find out its yodel delivering your item. I avoid any company that uses yodel to dispatch items but unfortunately not all companys advertise the courier. Brought something from …

As an employee KEEP AWAY. This company do not care about you managment is awful the work is the same everyday everyone is up there own as** night team our amazing untill other managers come in and take your buzz away kills the mood there all wa*****

Won’t be picking up orders here again I found the staff to be rude and not very helpful

The driver delivered it to the wrong address and claimed that I signed for it when I didn’t. nor did the person they delivered it to as they were not aware it had been left outside their house. Terrible company, terrible service. Avoid at all costs if you don’t want to end up losing what you have ordered

Most pathetic company to exist! Can’t believe how useless they are! They delivered 1 of 2 boxes on Thursday ( the unit consists of 2 boxes) they still haven’t delivered the other half its now Saturday ! Unable to contact them or find out if …

OMG what a shower of uselessness this company is. They said to the company that I had ordered goods from, that they had attempted 3 deliveries and would not attempt anymore. I had only 1 card left at my address and 3 texts saying ‘Due to …

Absoloutely horrible customer service

Can’t find my town centre address apparently. Do not use