Avro Energy average reviews all over the web

1.9
Total Reviews 80

Average reviews from all platforms

Average Rating 1.9

Average reviews from all platforms

  • 5.0
    15
  • 4.0
    3
  • 3.0
    0
  • 2.0
    5
  • 1.0
    57
Avro Energy reviews breakdown:
Google
1.9
80

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

80 Avro Energy reviews on Google

MG
Mike Graham 9 months ago on Google
( 1 out of 5 )

Didn’t complete the switch to them but they still took 6 months of DD payments. Was told a refund would be with me in 10 business days but 14 days on no sign of it arriving. Can’t speak to anyone or get any response. Have asked the bank to …

LH
Linda Hutchinson 9 months ago on Google
( 1 out of 5 )

Good service whilst a user , but as previously documented since switching to another user they do not respond to emails, the phone number there is never an operative . I was told originally my outstanding credit ( which is just under £100) …

MM
MARTYN MURAWA 9 months ago on Google
( 4 out of 5 )

The switch to Avro was very easy via U Switch. The tariff has been brilliant. Unlike the contracts I have had in recent years, I have not had to increase my direct debit at all this year showing how competitive and customer friendly they …

SJ
Simon Joshua 9 months ago on Google
( 5 out of 5 )

Just signed up for a second year with Avro. Their renewal price was the most competitive. Online account isn’t the most slick system out there, but it works and is easy to use. Easy to enter meter readings. Would be easier with an app, but …

PT
Phil Taylor 9 months ago on Google
( 1 out of 5 )

Very poor customer service. No one answers the phone, ever – just an automated (US accented) voice message saying everyone is busy. Have balance owing since switching but can’t get any acknowledgement of this or my refund sorted. Then, …

RO
Richard O’Sullivan 9 months ago on Google
( 2 out of 5 )

Switch to Avro was simple, account set-up easy, and their prices are really good for low users like myself. Been with them for 7 months. Still haven’t received my first bill, weird but ok. Paying by DD £50 a month even though my annual …

TP
Trevor Pearce 9 months ago on Google
( 1 out of 5 )

Same issue as so many other clients. Fine for getting good tariffs, but when you want to do anything such as moving or closing or just querying an account their customer service is the worst I have ever come across. Avoid like the plague – …

DM
Dean Miller 9 months ago on Google
( 1 out of 5 )

Left them months ago when I moved house, have sent emails, tried to phone them with no luck they eventually sent an email to say my credit would be refunded within 10 working days, it is well over that time now with no indication of how i …

MJ
M Jain 9 months ago on Google
( 1 out of 5 )

I would strongly recommend staying away from switching or signing up with them. I have been following up for 4 months for my account credit to be returned and still haven’t got any response. …

CW
Chris Wilson 9 months ago on Google
( 1 out of 5 )

Recently renewed with Avro after a good year. My account has been in a reasonable amount of credit for all of that time. So I thought I’d like some back. Couldn’t get them on the phone after trying for a week. Live chat is never available. …

MR
mark roberts 9 months ago on Google
( 1 out of 5 )

One star is probably a little too high. Statements don’t get put on your online account. When they were put on, it turns out I have a credit balance of over £500. They have a customer services number, but it doesn’t matter when you call, …

J&
Jen & Ken Large 9 months ago on Google
( 5 out of 5 )

I have been with this company for two years and have renewed my contract for the coming year. During this time i have never had cause to call as i have never had any issues with my supply or with bills, which are very easy to understand. …

FF
F F 9 months ago on Google
( 1 out of 5 )

Avruenergy thief and octopus same company just chenge name Avruenergy to octopus and avruenergy eat my money 195£ the say going to Octopus. I called octopus say avruenergy taked call avruenergy this 2 company really big thief in ok just …

DG
David Guy 9 months ago on Google
( 1 out of 5 )

Very slow, and difficult to get hold of. They had incorrect information on record even though they were charging money for the property I moved in to and it took ages to update because you’re either on hold for an hour or so to get through …

JH
julian hopes 9 months ago on Google
( 1 out of 5 )

Avro refused my request to change supplier on the grounds that ‘my account was in arrears’. All accounts are in arrears since they are paid for in arrears. I made my scheduled payment without fail on time every month. Any amount outstanding …

B
boomsquared87 9 months ago on Google
( 1 out of 5 )

Avoid at all costs, Went with them as they were lowest price. They didn’t update my bill for over a year, I continued making my payments. when we swopped suppliers they hit me with an £800 bill. This is because they were not updating the …

IS
Iain Symington 9 months ago on Google
( 1 out of 5 )

They might offer one of the best pricing options but their customer service is dreadful. On average I’ve had to wait approximately 30 minutes on hold before I’ve been able to speak to an advisor. Even then agreed dates for work to be done …

JJ
JG JG 9 months ago on Google
( 1 out of 5 )

I don’t typically leave reviews, good or bad, but the shockingly poor service I have received from Avro has prompted me too. I have been with Avro for 6 months and haven’t received a single statement and have no idea how much energy I have …

JF
John Fowler 9 months ago on Google
( 5 out of 5 )

That’s my first year done with Avro Energy and I’ve had no problems at as ll and signed up for another year. The monthly price I was given was kept the full way through the year not like other suppliers I’ve used who give you a monthly cost …

SA
Sabia Ali 9 months ago on Google
( 5 out of 5 )

Did my research and have been with Avro for a few years now. They let me set my own DD when it was initially too high. Not had a problem with them and the prices have been very reasonable for both gas and electricity. The online services …

HQ
Hanzala Qureshi 9 months ago on Google
( 1 out of 5 )

Do not use! This is one of the worst companies I have dealt with. Bills hiked to £400 with minimal notice because they couldn’t work out bill amounts from my meter reading. After cleared off balance, continued to charge. Once left the …

DA
Dilwar Ali 9 months ago on Google
( 1 out of 5 )

They were fine whilst I was with them. The only issue is if you ever need support.
I left them over a month ago, they only answer phone calls “in case of …

JP
John Pearson 9 months ago on Google
( 2 out of 5 )

In terms of energy supply and ease of paying bills they are very good. But the customer service is absolutely dreadful. Several of my emails remain unanswered and trying to make a phone call to speak to someone is an exercise in the …

CH
Cathy Howe 9 months ago on Google
( 1 out of 5 )

Prices are good but they do not put up statements so you have no idea how much energy you are using. They are great at keeping you in the dark and clearly have no customers service at all as each time I email I get no response at all. So if …

MM
Matt Morris 9 months ago on Google
( 1 out of 5 )

Stay well away if you value either your money or any level of customer service. Fine as an electricity supplier for a year, until we were suddenly retrospectively billed an additional £400. Switched to a cheaper supplier and I’ve been …

AC
Aina Carafí 9 months ago on Google
( 1 out of 5 )

DO NOT sign up for this company. Absolute Scam. We were fairly happy with their service until we had to close our account and get our credit back. Their customer care team has been ignoring us for months in order to avoid returning us our credit.

SM
Sam Murdy 9 months ago on Google
( 4 out of 5 )

Great company, price and a smooth switch over. Never had any problems with supply. Would give 5 stars if they had an app to do your readings etc. That’s my 1 and only quibble. Would recommend to family and friends.

SH
Sarah Holgate 9 months ago on Google
( 1 out of 5 )

The worst customer experience I have ever recieved from an energy supplier hands down. They are cheap and this is why. You cannot speak to a human once you have signed up and cannot get refunds even when renewing. We signed up in 2019 …

SB
Susie Bull 9 months ago on Google
( 1 out of 5 )

Ideally I would give zero stars but you have to give one.
Without a doubt the worst energy company I have ever used! Customer service is utterly appalling. They take forever to get back to you and then ignore you when …

TC
Tony Chan 9 months ago on Google
( 5 out of 5 )

I made a switch to Avro Energy earlier this year because the rates offered then were very good and also the fact that I had a very good experience when using them a year before. Unlike with other suppliers, the switch was very smooth and I …

RG
Rick Gardener 9 months ago on Google
( 1 out of 5 )

Shocking service, when I moved home I provided readings to close my account they replied immediately to confirm that they would contact me regarding any debt or credit. Next day email stating I was in credit and that I would be refunded in …

EH
Elaine Hall 9 months ago on Google
( 5 out of 5 )

No problems so far. Changed to them as they had the best deal and no penalty for moving so I thought there is an incentive to keep prices reasonable. Only drawback is my smart meter is not compatible so I have to read the metre and log online. Worth it though to get a decent deal!

LP
Louise Prendergast 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting company. Their “customer service” is disgraceful. They sent me a final bill for over £400 because they “under estimated” my usage. I wasn’t even with them 8 months am a single disabled person living alone. …

AF
ADAM FLACK 9 months ago on Google
( 1 out of 5 )

I generally switch every year and last year Avro came up the cheapest so I went with them. Nothing but hassle and problems the whole way through. Never issued a statement for the first 10 months, installed a smart meter that doesnt …

LS
lindsay sephton 9 months ago on Google
( 1 out of 5 )

What an absolute joke this company is! I will be warning everyone against going with these.
Wanted to leave to get a better deal and they block our account from leaving due …

RP
Ricky Patterson 9 months ago on Google
( 2 out of 5 )

I previously left a good review for Avro but they now never update your statement with the reading you provide, over estimate and have yet to refund the £250 of overpayments I have made. Despite ignoring this emails of 3 weeks ago they did …

DB
Daniel Burley 9 months ago on Google
( 2 out of 5 )

Great pricing – very poor customer service. Smart meter only reads 1 energy not both. they take weeks, if not a month to reply to an email. Still advising that due to restrictions they are running on skeleton staff (how long will businesses …

JL
Jennifer Lee 9 months ago on Google
( 1 out of 5 )

They were the default supplier of the house we moved into. They insist on a full account complete with direct debit details before they will allow you to switch to another supplier. They will NOT provide you with tariff details before you …

AT
Andy Thomas 9 months ago on Google
( 1 out of 5 )

Do not use this company. The are absolutely shocking. Ive only recently moved and inherited them from previous owner of property. I have been here as new customer now for 8 weeks and no account set up, no idea of my tariff, no contact from …

JC
j c 9 months ago on Google
( 1 out of 5 )

Overall prices are good, the fact I managed to get a rolling contract with no exit fees is great. Customer service however is terrible. You can’t really speak to them over the phone so I mainly contact them via email. (Which they now no …

KL
Kelly Lloyd 9 months ago on Google
( 1 out of 5 )

WORST energy company. Don’t be hooked in by a low price with these guys. My husband has waited 3 weeks for someone to review the direct debit – he cleared the balance for them to re-assess it. After 3 WEEKS of not hearing nothing from them …

HO
Hermann Otto Göhrt 9 months ago on Google
( 5 out of 5 )

After changing plans electric meter cut off completely. But came out straight away as it was moving in day to a new house. …

ID
Ian Duffey 9 months ago on Google
( 1 out of 5 )

Like others I shop around using price comparison sites to get the best deal. Avro came up and I went with them. When I came to give my gas meter reading I found the meter display was blank. The meter would require replacement. The meter is …

LC
Lauren Cassell 9 months ago on Google
( 1 out of 5 )

Awful customer service. Amazing when we first joined and I have no idea what’s happened to them! We had our tariff doubled in cost after 10 months of being with them for no apparent reason, but we decided to stay as it wasn’t super …

LJ
Linda Jones 9 months ago on Google
( 5 out of 5 )

Brilliant company. I switched from British Gas and Scottish Power and saved myself over £100 a month ! The switch was so easy Avro did everything for me. My online account is so easy to use. Broken down into easiest way of understanding …

PG
Philippa Ghosh 9 months ago on Google
( 1 out of 5 )

No stars – still waiting for a final bill almost 7 weeks after switching. DD payment taken after switch. We have been in credit from the outset and Avro would not allow us to revise our monthly amount. We are still in credit by over £250 …

MG
Martin Gathercole 9 months ago on Google
( 5 out of 5 )

Moved to Avro last year after higher than expected bills with previous supplier. The transfer went ahead smoothly and without hitches. As an online account I get regular reminders to submit Meter readings which are simple to enter direct from my phone. All good so far and no unexpected extra costs.

B
Brando7 9 months ago on Google
( 1 out of 5 )

Extremely poor account service and customer service over the past 6 months resulting in me changing my energy supplier today. …

TB
Thomas B 9 months ago on Google
( 1 out of 5 )

Shame on them: they won’t allow a new customer to transfer to a new supplier, delaying 2 months to send a bill and asking for sensitive personal data AND banking details (what?!) to be sent via email (!) to some support centre that only works 9am-4pm weekdays. Incredible that a company like that should have a licence to operate.

YD
Yogi Daryanani 9 months ago on Google
( 1 out of 5 )

Agree with so many other 1 star reviews – some of them could be my experience word for word. Over calculated on the usage, built up a massive credit on their system using “fake” meter readings and didn’t lower the direct debits but instead …

K&
Keith & Sharon Morton 9 months ago on Google
( 1 out of 5 )

I have been with Avro for a number of years now. The value for money is excellent and not had any problems untill moved house.
Now when you have a problem you find how poor the customer service is. OK they …

AW
Andy Watt 9 months ago on Google
( 1 out of 5 )

This company is shambolic. Thankfully I have now left but 10 weeks after leaving they still have failed to process my refund of over 800 pounds. In the last 10 weeks I have been unable to get further on the phone than the automated voice …

RW
Roxanne W 9 months ago on Google
( 1 out of 5 )

AVOID. Avro is only good when you first join. If you want to take Avro with you to your new home, if you want to leave or switch or get a refund, you cannot reach them. A lot of customers experienced the same. Yes, they are cheap but emails …

AA
Alana Andrews 9 months ago on Google
( 1 out of 5 )

Terrible customer service. After submitting meter readings they still refuse to provide an accurate bill each month and base it on estimates only. Therefore any renewal price is based on….an estimate! 😄 They won’t take calls and take at …

PC
Patrick Cullen 9 months ago on Google
( 1 out of 5 )

Bad customer service. Informed Avro over a month ago of leaving, still no acknowledgement from them. They still hold a lot of money of ours on account. Can’t get through to customer services. When we switched to them they submitted our …

JB
Julia B 9 months ago on Google
( 1 out of 5 )

We’ve just switched to Avro but already regretting it – they’ve taken a first payment from us, but there’s no way to actually provide them with a meter reading. When I try to do this online, it says they’re awaiting meter details – how can …

KO
Kelly Owens 9 months ago on Google
( 5 out of 5 )

Extremely easy to switch from my old supplier to Avro. No problems since joining and I have saved money too. The Avro website is straight forward and easy to use with reminders emailed monthly to submit metre readings to keep your bills accurate. Would highly recommend Avro.

MN
M N 9 months ago on Google
( 1 out of 5 )

DO NOT USE- Very annoyed with this company. I have bought a new house, the previous owner had a contract with them. I have joined another energy provider, yet Avro will not stop supplying energy, to me, even though i haven’t got a contract …

A
Annie 9 months ago on Google
( 5 out of 5 )

No problems in changing over whatsoever. The prices are good. I have had no need to contact customer service so I cannot comment. The website is easy to negotiate and the billing is clearly set out (unlike some suppliers). I recommended …

DL
David Langridge 9 months ago on Google
( 5 out of 5 )

I have been delighted with Avro since joining them.
They are extremely competitive and the service is second to none!
Switching to them was easy and this us my second year with them .. when it came …

NH
Nashrat Hussain 9 months ago on Google
( 5 out of 5 )

Was reluctant at the start as been with a big name provider for over 10 years. So happy I did as been with Avro Energy for over 6 months, was a simple transfer from old provider,clear updates on timescales. Very efficient, quick and clear email responses and website simple and easy to use and no nonsense.

CS
Char Shar 9 months ago on Google
( 1 out of 5 )

I was a happy customer until I was nearly £300 in credit and asked for some of that to be transferred back into my account, to then be told that actually I owe £334!! They never warned me of this before hand! No message to say about an …

CC
cj clare 9 months ago on Google
( 1 out of 5 )

They were good when I first joined. A bit difficult getting through on the phone but if you tried enough you could speak to someone. Emails also slow, acknowledge your email quite quickly but actual informative reply takes muh longer. There …

PG
Patricia Garrod 9 months ago on Google
( 1 out of 5 )

We have been now with Avro Energy over two years and am content with the price of the package offered and the service to date. They were helpful when my mother passed away and I had no problems in transferring the contract. …

PW
Paul Watson 9 months ago on Google
( 1 out of 5 )

‘Shambles’ is not a strong enough term when it comes to this company. They are dire. Try calling them and they don’t answer the phone or you get cut off. Try sending emails. You simply get an automated response saying they will be in touch …

A:
Alex :123 9 months ago on Google
( 1 out of 5 )

Using much less energy than I was paying for. Asked to reduce payments, they replied with ‘we need to put your payments up’. so I left Avro. …

AP
Andy Pole 9 months ago on Google
( 5 out of 5 )

Very efficient and easy to do business with. The transfer was very easy with good communications along the way and no issues. …

LW
louise Wilkinson 9 months ago on Google
( 1 out of 5 )

Worst electric company I have ever dealt with, customer service is shocking and keep sending you the same email over and over again. We left in March due to issues and refusing to refund our credit balance. …

HP
Helen Philpott 9 months ago on Google
( 1 out of 5 )

If I could give zero I would. To echo other reviews customer service appalling, can’t get through on the phone to even give meter readings. We were charged £49 for a four week period of an unoccupied house, and threatened with bailiffs and …

MH
Matthew Hook 9 months ago on Google
( 1 out of 5 )

You get what you pay for!

Transferred to Avro as they provided the cheapest option – have had no issues …

CH
Chris Harding 9 months ago on Google
( 1 out of 5 )

I have been trying to contact Avro regarding my 1st phone call about my refund on my credit, even since then I keep getting an automated message saying no ones available which seems convenient and I have had no response to my email. …

JC
Jessica Colaianni 9 months ago on Google
( 1 out of 5 )

If I could. I was going to give 0 stars. Even if you see good prices do not register with this company because anyway they will make you pay more than the double. And let’s speak about trying to contact them. IMPOSSIBLE. …

JN
Jahcell Noicely 9 months ago on Google
( 1 out of 5 )

If I could put half a star I would !
Had a good year with the company with it being the cheapest but on renewal the price was higher so decided to switch to a different supplier with a cheaper …

H
highlands37 9 months ago on Google
( 1 out of 5 )

Customer service was appalling. Easy to switch to Avro but when I needed to speak to customer support I could not. Upon calling the customer services number a message tells you they are busy and to call back later. Email support is poor. …

PA
Peter Ashe 9 months ago on Google
( 2 out of 5 )

Fine if nothing goes wrong/no need to contact them. Can’t reach someone over phone to have an actual conversation and they takes days/weeks to respond. Our gas meter has an issue and took weeks for them to organise an engineer to come out …

PG
Pk G 9 months ago on Google
( 5 out of 5 )

I’ve switched to Avro from British Gas a few months back. The switch was hassle free. New account setup online was neat and quick. Good thing is that there is no paper billing(good for environment, less cutting of trees). Another great …

RM
Russ Moore 9 months ago on Google
( 1 out of 5 )

Avoid this company at all costs! Initially ok, then when I tried to move supply they blocked it without any explanation. Turned out my account was in debit a bit so I paid this off and eventually managed to move. Despite numerous emails …

JH
Julia Herbke 9 months ago on Google
( 4 out of 5 )

Efficient service and easy to navigate website. However, when entering my reading I would like to have a ‘confirm readings’ function in order to be able to double check my entries. Currently, all my entries get accepted on first entry and then disappear. The colour choice on the display is great, easy on the eyes and good contrast.

AW
Aidan Wilday 9 months ago on Google
( 1 out of 5 )

I have never ever experienced such poor service in my life . Makes Vodafone service a few years back look good. Started my service too early and couldnt change it , gave plenty of notice on cancelling and got various emails from different …

KN
Karen North 9 months ago on Google
( 1 out of 5 )

Customer service is appalling – no response to emails and the telephone line is a recorded message which keeps repeating over and over again. I left in March and I’m still waiting for a refund of our credit balance. …

Read more reviews about Energy companies and services

AA

Review

GnERGY

Review

Green Network Energy

Review

East London Energy

Review

Nabuh Energy

Review

Homeserve

Review