Outfox the Market reviews

Possibly the worst supplier ever. Have had my account £1500 in their favour for the last year without resolution. Asked a million times for a monthly payment review but nothing touches the surface. Company simply cannot understand that some …

Great energy supplier and very efficient in responding to queries. Only issue for me was a lack of SEG tariff, else I would have stayed with them. …

Very poor Service. Moved in to a property and switched to my previous supplier. Still receiving bills even though I’m paying Shell energy for my services. Sent through details including documentation to prove my liability from date yet …

Not one to leave negative reviews, but never been ripped off so blatantly, so here we go. Was with outfox the market around 4 years, but after energy prices started increasing at the end of 2021, they kept ramping up my direct debit amount, …

Subeer was very amiable when I rang today. He was very professional helpful and sorted out my bill quickly and efficiently. Thank you Subeer I appreciate your help 10/10 customer service.

I’d give ‘no stars’ if I could. Although they claim to have won best customer service 2020, I can see why they haven’t won them in 2021 and 2022! As far as my experience goes, there is zero customer service. Roll on the for the time we can ‘switch’!

Bloody awful, heartless company. Avoid at all costs!

Horrible, HORRIBLE company. Installed smart meters that weren’t commissioned …

If I could give less than 1 star I would.
When I started with this company, I paid £130 each month which was absolutely fine. It was 2 years ago. …

Okay to start with but eventually started increasing my rates to beyond unrealistic amounts and struggled to pay their monthly amount so-called their helpline I spent an hour and a half on hold only to be told that the team that dealt with …

Poor customer service and conduct. Previously tried to triple my direct debit which would have be well above what is required. They constantly switch my tariff from single rate to Day & Night rates for no reason. One advisor tells you, you …

Trying to get Outfox The Market on the phone on behalf of my lovely 90-year-old mum, 25 minutes and waiting… ‘There are 18 callers ahead of you.’ Wait three minutes. ‘There are 17 callers ahead of you,’ etc, etc. Clearly they have only …

Their customer service is great when you get through to someone who readily explains what’s going on …

Whatever you do, do not consider switching to this company! Their price hike compared to other energy suppliers is insane. Customer service is appalling, if you get through in the first place and then they disconnect the call if you pull …

Terrible customer service, would recommend you avoid. Had a problem with my Direct debit they took 2 payment in one month adding up to over £300 when my bill in on average £120 a month. I specifically said to set up the direct debit on a …

Outfox The Market are, in my humble opinion, ‘doing their bit’ to ‘save the planet’ for future generations. They supply power from renewable energy sources such as wind and solar power. The particular tariff I am on, allows me to pay more …

Terrible service! Trying to charge me £914 for the months that I’ve already paid, I have prove of it and already tried talking to them by phone or email but no answers. But they do have time to threaten to put me in court, horrible company.

Shocking service, constantly making mistakes including putting the wrong date for direct debit, sending ridiculous 2k bills for 6 months of energy use then deleting meter readings, messing up calculating my bill then not admitting they made a mistake but changing the amount. Useless

As a recent “Switching Customer” to Outfox, I must say that I was very impressed how slick & efficiently the switch was managed, precisely on schedule & without any hitches or problems. I would recommend Outfox 100%, without hesitation, to any potential new customers.

Seems Okay so far. I live in a large house, all electric radiators and a wood burning stove. Electricity consumption is higher than average. If OTM still like me next Spring when my account will inevitably be in debit, I will like them too.

Useless customer service.
Empty emails in response to complaints.
They can’t even use their own historical data to predict bills instead they just …

SCAM COMPANY. Terrible, do not use!

All fine for a year until they’ve sent us an outrageous bill of £900 as soon as …

Scammers calling them selves one of the cheapest providers, they are far from that been billed £6000 just for a years gas usage funny thing is I only use 70-80kwh a month 🤷‍♂️ so go figure, …

Terrible supplier! I live in a 2 bed flat and have been paying £110 for the last 2 years. They have just sent me a bill through backdating 2 years, asking for £5,400. This is unacceptable and they are only meant to backdate you 12 months. …

OTM0182115
Refund I was told by email should have arrived yesterday. Still nothing.
Still waiting for an email response which can take some, 10 days to respond. Now …

I wasn’t happy with the effort to change the direct debit system. However, commonsense prevailed and the change was abandoned. The rates are competitive and as a pensioner, on a fixed income, what I pay for my energy is very important. Why pay more for the same electricity?

Fair prices and very easy to use website. The website also allows me to check and compare my gas and electricity useage.

Absolutely useless. Spent hours on the phone and several emails and problem still not resolved. Stopped my DD and immediately get a response.

Very happy with OFM.
Saving money every month and with this weather saving even more.
10/10 chat service, keep up the good work.

I’m in credit with company asked for it back was told would receive on the 27/03/2023 you canceled this and have now said it will be on the 17/04/23 it’s my money you phone up and all you get is I’ll chase it and then never hear back from them if in credit please chase your money terrible customer service.

I joined the company in July last year and everything was fine. Then they installed a smart meter late last year and horrendous problems since. They estimated one of my bills which was way over exaggerated what my actual usage was so I …

I have been trying to get someone from Outfox to come back to me and answer a perfectly reasonable request for information for a week now. My elderly parents, (mid 80’s and 95) have been asked to select their tariff as the current one ends …

Switched to OutFox The Market just short of a year ago. Was concerned by reading the negative reviews, however, I am so glad that I did not allow them to influence me. Have only good things to say. The switch went fine, the prices are …

I researched the best deal for me and Outfox The Market were very highly recommended. After looking at their tariffs and calculating the costs using my annual energy usage they were the best energy provider for my needs. …

Excellent competitive pricing compared to other energy suppliers. I’ve been with them for 10 months and highly recommend them. Accurate bills arrive monthly following online input of meter readings. My monthly direct debit payment is an …

They are a great company been with them for 4 months now and no issues. You get a lovely email reminder about doing meter readings mine is the 27 of the month and the they remind before the date. You can click on the email and it takes you …

cheapest rates at the time 2021 – 2022. absolutely terrible customer service. god knows how they won an award for the best customer service. Can never get through on the phone. could not connect to my electric meter. glad to get rid. looks like they going bust. glad to get rid.

Out of the market are a very innovate and professional company. I’ve been with them for about two years and I’m very happy with their prices and their courteous staff. The transfer was very easy from the previous suppliers. The most …

Only been with this company for 2 months, but so far I am very happy I switched to them. …

Been a positive experience since I joined In February 2018. If you like an online account I have found it very easy. I get a meter reading reminder email every month and it’s simple to do and to look at your usage etc on line. They have …

Joined via money saving expert comparison site but had poor reviews for customer service for past 6 months according to the comparison site. I decided to join anyway and risk it as significantly cheaper than any other company. Since joining …

Cheap tariffs & standing charges & submitting own readings each month are a real plus as you always know quite quickly after submitting readings whether your account is in credit or debit. Option to make one off payment if in debit is easy …

Been very happy with Outfox the Market. The original price given some time ago has never altered. Service dependable and reliable.

When we first went with outfox about a year and a half ago they weren’t bad to deal with but since Christmas of 2021 they’ve gone downhill rapidly, they’ve over inflated bills saying we’ve used more than we actually have, when confronted …

After a ropey start when i switched over to them they have become a solid supplier and there are no problems whatsoever. …

Very good company!
Been with them for almost a year and I haven’t had any problem. At the beginning to set everything up and make the contract I had to call 2-3 times and chat …

I appreciate that this sector is a hot topic at present but aware that these guys service standards are rock bottom. two weeks to reply to an email request and if you ask a difficult question about your standing order, non functioning …

Been with them for over 2 years now and happy with the price and the service. Do regularly check but always find I am getting the best prices on the market – so don’t need to switch. Like giving meter readings every month so I get an …

When I read the negative reviews, I was apprehensive. The switch went without issue and I have since moved multiple times to an even cheaper fixed tariff until March 2021 as there was not any penalties. …

I’ve seen the bad reviews posted and can only share my experience, which is very positive no problem’s changing to this supplier, a huge saving for me. The only slight drawback is the fact you can’t use a smart meter and you have to read …

Not able to contact customer services via phone and email and twitter. Managed once to get through by waiting an hour and half for an instant live chat. Requested a full account refund of nearly £400 after 5 days they said they would give …