Corgi HomePlan reviews

I was paying over £20 per month for peace of mind.
Contacted them re leaking boiler on 30/12/22 & received a text saying they would come next day; I …

Our boiler of nearly 5 years old developed a fault. After 2 days an engineer called to more or less condemn our Worcester Bosch boiler blaming poor servicing. Unfortunately, it was Corgi who did 3 annual services from new. He did manage to …

Ever since we have been using corgi homeplan it’s been nothing but a nuisance. If we had read these reviews beforehand we would have NEVER used them. They charge time and time again but never fix the problem and if you’re looking to book an …

Unfortunately I can’t give a minus star which is what they deserve. 26 days to repair a boiler whilst the country was enduring minus temperatures. Despite informing them that my husband was vulnerable and experiencing life threatening …

I wish I would of read the reviews about Corgi Homeplan before signing up for it!!! Engineers don’t phone to arrange a time or date for repair unless you phone Corgi again and they are reminded!! They’ve been and said they will come back …

Bought there 24/7 plan for my elderly mother, her boiler and heating broke down on the 24/12 now 27/12. We have tried 3 numbers and emailed via there 24/7 on-line call-out plan, but cannot speak to anyone and no-one has replied to our …

Shocking company, would not recommend this company at all.
My 88 year old inlaws were left with no heating or hot water for 2 whole days during the very bad spell of hard frost and snow last week in Aberdeen. I …

Without heating and hot water for 11 days on probably the coldest week of the year in Dec 2022. Excuse after excuse for delay in engineer arriving to fix problem. Total lack of communication from everyone. . Was told a manager would ring me …

Stay away – the tempting offer is for one year only, the service is poor and you will be harrassed beyond belief by Corgi (as I am now) to renew.
Earlier this year I needed a simple plumbing job fixed. The first plumber made …

I always had to chase to get annual boiler serviced and not sure they were ever done properly as engineer only there 10 mins for some. My latest said needed a minor repair and was booked in but never showed up despite Corgi sending me …

My daughter joined corgi scheme 3yrs ago on my advice. She has had nothing but problems with them. Shortly after 1st service we reported a problem. When the engineer came, it turned out that the “servicing engineer” had not tightened …

I have always been v pleased with the Corgi annual service. However, I have just tried to rearrange a date for service. I had to ring Corgi as the text did not have the usual link for re-scheduling. The guy I spoke said he phoned the …

This company have put my mothers life in danger, DO NOT USE THEM. Who leaves an 85 year old with health issues to freeze? 7 engineers, NOTHING DONE, one even lied saying they had replaced the pcb board and fan!!! One damaged a water pipe …

Awful from start to finish they don’t have there own engineers they use local guys, so it’s in their best interest to absolutely take the mick with the work and claim more hours. Use British Gas or worcester boiler insurance instead they …

Do not use.
Everytime you phone you have to wait for a minimum of 2 hours.
They send ,heating engineers, most of them didn’t have a clue what was wrong …

I rarely leave poor reviews and I rarely leave reviews full stop.
But…..
After spending £5000 with British Gas for a new boiler in 2015/16 (Glowworm …

Please avoid this company!!! My boiler stopped working and Corgi’s engineer said he couldn’t mend it on the spot / that parts were required. Corgi then refused to do this because it had been an ‘existing issue’ from before I had taken out …

I asked if I could have a copy of my boiled service as silly me had lost it and I needed a copy as I was selling my house and all was good they emailed me another. They are alway very good when they service my boiler. I have no complaints

I’d like to share my own experience with this pitiful excuse of a company. They have taken premiums for years, then when it comes to the first time they start wriggling out of any responsibility. I managed to argue that their first reason …

Guy came in and broke my boiler. They claim they offer a 24 hour emergency service but once their engineer comes in and breaks your boiler they run away. Please avoid this company. …

They have lied repeatedly, I live on the Isle of Wight, before I took out the plan I checked they had coverage here, I had an email back confirming they do.
Boiler broke down tried the website to register breakdown, didn’t work. …

Be wary. Wouldnt deal with this unprofessional company. Never payout on claims. Had five engineer visits to try and fix same boiler issue. Told them I didnt want to renew again this year, still took premiums. Over a month later, I still …

Took out a policy on a new combie boiler. Corgie sub the policy to Ovo who then send engineer’s. One turned up and broke the 18 month old boiler. Then attempted to blame the installer and charge me £60. Took hours of phone calls to resolve. …

DO NOT USE this company. They subcontract to anyone in the local area. You might as well go to Gas Safe and choose a random engineer then pay for any repairs needed. …

The whole home cover industry is a scam. Their terms are written so that you can’t make any kind of claim within the first 6 months – and then after I replaced the boiler myself out of pocket because it was within 6 months – they made me cancel my plan and charged a penalty

Very poor quality service – boiler considered unsafe and not serviced properly by the manufacturer who had to repair the boiler Corgi weren’t able to. …

My elderly mother has a policy with corgi home plan. She experienced a burst pipe on the 15th which she is covered for. She telephoned and an engineer was sent out. He couldn’t rectify the problem or turn off the water. Promised to come …

Not sure where to start with this company. From day one with the original engineer arriving without a boiler. …

Please can someone anyone help

I can’t get thru to Corgi home plan been trying 7: day’s. …

been waiting 2 weeks for a repair. i was told by darren from customer service they where having trouble sourcing the parts and i may need a new boiler. a quick check online and i found plenty of parts ready for order. first engineer they …

Joined corgi because I have 96 year old mother living alone and wanted to make sure she would get help if needed, her heating stopped working during very cold spell , I contacted corgi who sent 2 different so called engineers both unable to …

My mother who is 91 years old has been trying to get in touch for 3 days, each time she was on the phone for an hour without success. She has no heating in her bedroom or living room. This is not acceptable . I have also tried on her …

Please avoid, worst company experience I have ever had. They use a very poor subcontractor for drainage work. …

This is how the last job was left. They don’t make good after repairs. It is like pulling teeth. Avoid like the plague. Communication awful and staff constantly stonewalling and lying. They’re quick to recite the policy exclusions when it suits them. Absolutely disgusting ‘service’.

Their engineers have now become unreliable. I’ve been trying for nearly 2 months to get one to actually turn up to do a boiler service

I am very unhappy with this company ,does not include many items despite it being called complete cover such as replacing taps, servicing the boiler in the winter months,not servicing the unvented cylinder , low limit on cost of repair …

I’ve been with Corgi for basic cover for many years now so I feel I’m in a good position to give a fair review. …

Not the best at finding engineers promptly not been with them that long and have received a very poor customer service , considering the premiums this organisation charges it appears the level service is very poor. I am still waiting for a engineer

Joined last year and had my first service. Not knowing anything about boilers trusted corgi to do a good job. After service noticed a gas smell coming from boiler . The engineer had not refitted cap on flue so was allowing gas out into …

Awful experience!!! Being a new customer (near the end of policy) just had a leaking toilet in a new property (out of warranty), it’s been nearly 3 weeks since the plumber had visited to fix but never turned up. Corgi never called and there …

I didnt want to write this review as I had already written a letter of complaint and then subsequently cancelled the DD. I am getting multiple calls where they hang up as soon as I answer then an email comes within seconds of the call. …

I had corgi for 3 years and each year I had a problem needing attention and each time had problems getting the issue fixed. The trade people used by corgi either didn’t contact me, didn’t arrive when they should of. I found myself …

Fab service. I cannot fault Corgi in any way. Two engineers couldn’t fix the problem so they arranged for an engineer from the manufacturer to call and all resolved in less than 30 minutes. Thank you Corgi

Messaged them via Facebook as couldn’t get through on the phone. Within 6 hours I had a call from the engineer and within 20 mins he arrived and ordered new parts. I now have heating. Thank you

Ive had a plan with Corgi now for 2 years, which includes a annual boiler service, which to be honest isnt really a service as other than having a quick look over the boiler and checking its working is about as much as they do. No checks …

I have never written a review before of any kind, however felt the need to warn anyone thinking about using Corgi Homeplan to cover their boiler/ heating. …

Move to a new house, told them what system I had. After a year needed a service on both my boiler and my water tank.Engineer only serviced the boiler.When I phoned up corgi ,the response I got was terrible, especially a salesperson called …

Awful service/company
4 times now, 3 different plumbers have cancelled on the day to service my boiler, and have missed days off work because of it. I assume because they are …

Boiler service booked 2nd Sept – engineer PHMedic failed to show. No prior notice.
Rearranged 23rd Sept – turned up. Needed a part and left after 5 mins. …

Awful service by 3 engineers thus far.

3 different plumbers who lied to corgi then told us another story e.g. did not …

First time I’ve use Corgi and it’ll be the last can’t wait for my contract to end. Engineer can to service the boiler took the first cover of looked at the second one and said it was fine, he was here less than 10 mins. Told me I would get …

An engineer visited to carry out the annual service of my boiler. When I opened the boiler cupboard three weeks later I discovered that he had not shut off the bleed valve properly and the cupboard floor was covered in water. Not good. I have considered asking the company for compensation.

I had a lockshield valve that sprung a leak upstairs. Despite me phoning and expressing the urgency, after 5 hours and several phone calls (during the afternoon) no-one was available to fix it. In the end I had to drain the system and …

I claimed for the first time for a leaking water pipe, they said they would only repair if I can get to the leak myself. How are home owners meant to located the exact place the leak is and have equipment to do this. Wasted my cover with …

AVOID!!
had a policy in place for 5 years. When we needed there help we were messed about for over a month and finally had to fix the fault out of our own pocket. …

Useless company. Stay clear. We took annual boiler cover with them, after 11 months of no issues we asked them to come out to do a boiler service which was included in the policy. It took over a week to arrange for someone to attend & …

First class service from all concerned, UK call centre, no queuing, very helpful and friendly. Took all details and got a call back from engineer within a few minutes to arrange a visit same day. Engineer arrived at arranged time and sorted …

I notified CORGI HomePlan that my Dad had passed away and that wanted to charge an admin fee to terminate the policy. CORGI staff tried their best to help but are limited by strict company policy. Based upon this I would not recommend CORGI to anyone.

None of the above. Sent out engineer who informed us that quote ” you are NOT covered for the 2 things that can go wrong with your radiator I.e sludge and, in our case rust. So BUYER BEWARE. Don’t suppose that you are covered by this lot, …

Absolutely rubbish service.
please do not use, they are shambolic.

Called out has losing pressure after third call it turned out to be a pipe issue not the boiler. Engineer did find the fault but couldn’t repair it as it was classed as accidental damage. Somehow a nail had rusted and gone through a pioe …

I had been (now cancelled, even though I had to pay the early cancellation fee!) with Corgi Homeplan for 3 years and had my boiler “serviced” for 3 years…or so I thought. A leak appeared under the boiler, so I called an engineer to fix it …

Corgi Homeplan is awful value for money, the last 2 years they haven’t sent out a mechanic to service the boiler, even when I have chased it up. I had an internal leak on my boiler this year, when the engineer came out to repair it, he said …

I have paid 30£ monthly for the most expensive cover option in Corgi (i.e. Complete). Now I think it was a waste of money as Corgi HomePlan does not cover much. …

Just about average. Prices didn’t increase too much in the time I used CORGI but the Service Engineers got worse. Initial service times between 25 – 35 minutes; the last engineer spent less than 15 minutes doing the boiler service, left …

Absolutely useless, very expensive cover. Firstly, after waiting 14 hours from our first call to get someone out as water was pouring through our ceiling, corgi sent a boiler repair man out to deal with a leak from the shower.- he had …

DO NOT USE THESE CROOKS. Here is our experience:
Absolutely horrendous. Do not waste your money on this. My 75 year old mum has now been 9 days without any central heating or hot water. An engineer supposed to …

Every 3-4 months our drain gets blocked and we pay £60 excess to get it unblocked. Every time the engineer says they will report it to have a camera put down and finally figure out why it keeps blocking. This has never happened. When I call …

Not worth it – read the fine print. I have just cancelled my cover with Corgi and I would strongly advise against using them. The best cover is always with your boiler manufacturer. We had a problem, Corgi sent an engineer was sent and he …

1st appointment, van broke down, 2nd just didn’t turn up, 3rd was between 8am and 12 noon. I asked that they should make sure they could be finished by 1pm as i had to go visit my seriously ill husband in hospital. During 2 phone calls i …

This is our first year with Corgi. I got an email to say the engineer would be coming. I waited all day and there was no sign so I phoned and was informed that he was off sick. OK it happens but I would have expected a warning. …

Called homeplan and booked a plumber to oversee the over flowing toilet. I was really pleased the way the call was handled however the things started going down the hill. The plumber called 20 mins before arrival however I had no …

Problem with our CH not shutting off the boiler. Turned out to be a valve that had ceased to function correctly and was duly replaced.
Service from the call centre was fine, although needed more time to determine …

Always been with British Gas for our boiler cover. Decided this year to try and save some money and went with Corgi home care plan. All good until we discovered they don’t service the boiler until summer which I felt was strange. However …

Avoid !Have been with them for about two years. Tried to book an annual service and was told by agent on phone that he would pass my details on and I would be contacted . No reply after a month( I would have been happy with a reply, I …

One very cold Sunday morning in February, the central heating boiler would not start. I needed an engineer and so called Corgi Home Plan. Every number I phoned took me back to the same five options, none of which appeared to be about …

Had a 12 -4:00pm engineer booked. Did not turn up nor phone. I chased homeplan at 4:15 pm. They said they would get the engineer to call with a time. He did not. Next day phoned home plan to be told they could not get hold of the engineer …

Have tried getting through to Corgi via their main contact number over an hour yesterday and another hour today without any joy. Simply put on hold via the automated system and unable to report my problem!
Very poor service and would not recommend

Total rip off left my 81 year old mom without heating its five days now and according to corgi they still have not got the part they dont call to keep us informed but keep taking the money. …

Be Aware of this fraud company. It’s a total waste…..My boiler was installed in 2015, it caused issue twice this year. I am covered with Corgi for last 2 years. Everytime i call them, they try to put everything on sludge and force you to …