Bournemouth Borough Council reviews

After paying full council tax for 10 years, BCP threw me under the bus from £60 I owed from years ago – with little warning. They are still sending me contradicting letters which I have asked to stop and send by email so many times. As a …

Tried for 5/6days to get an answer about some development going on at the back of us
But can’t get any help or sence out of the planning department
Hopeless. So forget trying to get through to them.

Used the Citizens Advice service which is in the west wing. All voluntares doing a great job. Got great advice on how to move forward. Recommended.

I belive there is a big corruption in BCP council . Unnecessary road works , waisting tax papers money for road works that take ages to finish!!! And it’s almost impossible to speak to somone !!!

DISGUSTED I AM LEFT WITH NO HEAT OR HOT WATER FOR ANOTHER NIGHT IN MINUS TEMPERATURES WHEN IT IS LOGGED WITH BCP I HAVE CHEST AND BREATHING PROBLEMS. I EXPECT ALL YOUR EMPLOYEES ARE TUCKED UP NICE AND WARM TONIGHT WHILST I CAN SEE MY OWN BREATH INSIDE MY HOME! DISGUSTING

BCP Council ! ○○ I am living in studio apartment with my 3 years old child and my wife , we have 1 bedroom and a small living room , I pay 850£ Rent per month and my Council Tax is Band B ” 433£ ” a month 🥲 …

I thought we would have a mini break in Bournemouth and surrounding area, I was shocked how Bournmouth council run all the car parks by the look of things, and how they rip you off! They have seen a nice way to charge local and visitors …

I am afraid that I had to give them 1 star, they as a council should not make it as high up the rating as that.
I have tried to make enquiries regarding a planning application that I object to …

useless, phone in and a long list of options, not one for how to make complaint, no switchboard either. USELESS .

Absolutely diabolical service.when after holding for more than 20mins again, I spoke to someone who has not got a clue what they are doing they advised me to go online I told them I am unable to use the online service hence I am trying to …

Soul destroying experience waiting on hold to talk to a council tax representative – 80 minutes listening to a message on loop stating ‘we are currently experiencing high call volumes’! …

Pitiful lack of service. Worse than you could possibly imagine. Moved into a new property in December. It is now February and I simply cannot get a council tax bill out of them. Spent literally hours on hold trying to get through to a …

Wish I could give them no stars! Absolutely ruining the area. They have had quiet roads for the last 18 months, but they wait until furlough has ended to block three entrances to the town centre with road works at the same time. Then the …

Most corrupt council in England pure greed , dont give a flying hoot about its residents of Poole. Have their fingers in many pies with all the other corrupt property developers, lots of back handers going on with them, they are disgusting and disgraceful. Poole has seriously gone down hill now, such a shame.

Refuse department completely inept and dishonest.
Multiple missed collections that I’ve had to report despite putting bins out on time and filling them as per the criteria. …

We have missed general waste bin for weeks already front of the house. I reported many times to empty it. Everybody fear from the covid. But nobody fear from hazardous food waste in that bin. It is roating already. Now i can’t report them …

Does this council even answer the phone? We aren’t in a pandemic anymore. I have tried to call on 3 separate occasions and they state they have reached their maximum queue capacity. What does that even mean. Just allow more people to wait …

Awful service terrible staff poor management I’ve been waiting 20 days for a call from a housing officer and now when I call them the don’t pick up

No option given to speak to someone about my query. You are given 4 options when you call. If your query doesn’t fall into one of these categories, there is no option to speak to anybody AT ALL!! I have just relocated from Hertfordshire. In this regard BCP is extremely poor in comparison.

These are pictures of my children’s room been battling with BCP Poole housing teams to get this sorted since 2014! Our MP has also ignored us…

Website is slow poor, and and just to get anything done takes twice as long… The council spend tax payers monthly on ridiculous things such as sculptures which aren’t needed, the town centre is absolutely awful… I’ve been living down …

Everything takes forever. Awful service. They don’t wanna talk to you. Still waiting for the sticker I need to put in my garden waste bin. It’s been a month already! What a joke this is

Having spent 48 minutes waiting to talk to the section re a new bin to go with my new property The guy made no attempt to apologise when I informed him of my wait which every other business does as a matter of course. The council tell me I have to buy my new bins !!!! which is amazing as they now get extra council from my new property.

I received a letter from Bournemouth Council entitled COUNCIL TAX REMINDER. The letter stated that my Council Tax account was in arrears by just under half of my monthly instalment amount. …

Doesn’t even deserve one star. They cannot blame covid for not answering phones and especially not nearly one year on. I have been waiting 36mins today and 18mins yesterday to ask why my bins were not collected. I’ve gone to report it on …

Tried 4 different days at over 20 mins a call to speak to a member of the council tax dept , no body picks up .So if we are late with our payments they send the police to break down the doors and gain access according to there reminder , so …

I wanted to say thank you and that you are doing a great job.
My eldery neighbour and I had our garden bin taking away by mistake,I gave them a call,after 2 days it was back. …

Worst Council of The Century. They increase council tax every year. Make millions of parking fines and business rates. In return residents get nothing. Digging up the roads for 3rd parties in the hope that they can generate more income. …

Food bin is repeatedly missed despite it being out out the night before – Everyone else’s around us is collected. Even when you raise the issue on-line and they say it will be collected within 5 days, it isn’t. Rubbish!

Dreadful council. I appealed for a parking ticket I got after living the car at a school car park, where my maternity appointment was taking place. There was no space to park in the wider area after looking for 20mins. No pay and display at …

Shockingly bad, given as a resident I financially support BCP. I have an ongoing boundary query that has been in flight for over 2.5 years! The response and engagement from BCP has at best been laughable, and at worse downright negligent. …

They are a low to themselves. Shame on you BCP.
I put my garden waste bin out in time for them to empty it the next day. …

Did not want to give any stars to be honest ,but no choice !! I have lost count how many times I have rang !! Told to stay on the line and then cut off ,appallingly service ,I want to renew my garden bin ,I want to give you some money !!!! …

Made contact with BCP couldn’t get through on the given email addresses to the Mayor, nor councillors, re issues I had to speak to re my concerns, and some issues re changes needing discussed and, Explained including getting access to …

Atrocious council policy. Every major retail draw, M&S, Debenhams, Next, Monsoon, Beales and more have left/died because of enormous parking charges and a major homeless problem. I won’t spend £2 to park for an hour to be abused by homeless …

Be careful when you go into the council building because he may get attacked by the council workers EG the security guard has his previously attacked me on several occasions in the previous jobs and the council thought it was funny and …

nobody answers the phone. re food waste caddy. nobody has bothered to empty the food caddy for several weeks. i pay full council tax. very unhygienic to leave full caddy with rotting food outside. …

Garden waste bin not emptied today,although was 2 weeks ago.Registered and attached notice of registration on bin last time assuming they would now know we had paid, apparently not!! After a call to the council,very unhelpful, appears we …

Awful service. Our food waste bin is continually left un-emptied, despite me phoning to report it dozens of times. I was advised to make a formal complaint, which I did 3 times. Eventually I had a rude and vague response to my complaint. …

Food waste for our block of flats not been emptied for over a month. Don’t ever bother trying to call – I rang twice kept on hold for 30 minutes and 45 minutes before call being cut off.

Furious with BCP council who haven’t bothered to attempt to collect payment of council tax via the agreed payment plan and are claiming that I have fallen into arrears, yet sufficient funds are always in the account, Instead of contacting …

What is the point of an automated phone system which doesn’t give you the option of talking to a human being on reception when your reason for phoning doesn’t come under any of the headings. Madness.

They can assist properly if you insist on that after my repeated contact with them to sort out the bin problem at our road but the large bins that the council have placed on our road still get full up and overloaded many times because there …

Over the past year of 2017 myself and neighbors of hankinson road have phoned the council to request a street clean which has been mostly half hearted.
On the 15th of January I call the council to request a deeper street clean and …

Bournemouth council have introduced mesh wire fencing along miles of cliff top paths and in doing so ruined the unspoilt views along the cliff top looking out over the sea and beaches.. No longer can you look and photograph the previously …

My Dad recently come down to Bournemouth to see our family including his two grandchildren. My Dad is 60 years old and widowed. When walking down by the pier, he had a cigarette which he finished and popped onto the floor. At the top of the …

The Bournemouth borough council is the mind and soul of Bournemouth. Everything that happens, every decisions, every festivals, it all down from here.
And I applaud them for what they did for me; I was part of Keyring, which sadly …

Rang about Councel tax there is nothing on the menu about that. Worst service I have ever seen 0 out of 10

Been on two phones for over 35mins no one picking up. Terrible service – don’t blame this on the pandemic we are in JUNE 2021 ! My local HERTSMERE council answers within a few mins!!!

From the reception until I left the building everyone were very helpful especially Bob and Nadia Thank you so much.

Absolutely shocking level of service I’ve been on hold for over thirty minutes and there is no indication of whether I’m any closer to speaking someone. Honestly just embarrassing level of service avoid like the plague 🙁

Trouble is, because the Conservative councillors keep being voted in they don’t feel they need to make an effort. Ours at Littledown seem reasonably helpful. The council is strapped for cash now due to central government cuts and the effects can be seen.

Absolute disgrace, no one knows anything. Keep getting different answers everytime I call and never get the right answer. Been told I cannot use 2 waste bins which we inherited after previous owners and so I am waiting 3 months now for someone to remove it but was told it will take 4 weeks… Now they stopped collecting out bins!

Street Lighting policy ‘Minimise light pollution’ – then they install super bright white LED lights all the way down the sea front. Doubling the light pollution of the previous lights. Terrible council that ruin things rather than improving.

They like to waste money on ‘Surf Reefs’ and other crap. They have shafted me every year I have lived on the east cliff due to the parking and road closures for the festivals, without actually offering me in return for the inconveniences. But the bins get emptied, and the streets are clean.

One follows instructions for garden waste collections. They don’t turn up. Waited 24 hours then tried to contact them to no avail!!

An investigation has been launched into the death of a rough sleeper whose body was found in a car park amid claims that sleeping bags used by homeless people were removed as part of a tidy-up by council officials. …

Useless service for council tax, no response for emails and call wait is an average of 45 minutes

This must be the worst website EVER. Designed by a 5y.o and administered by more of the same. Almost impossible to find what you want. I followed the instructions given on the phone and all i got was – 404 PAGE DOESNT EXIST. A complete and utter waste of everyones time.

I’ve been holding on the phone for hours. They tell you what number you are in the queue. However, there’s probably no proper and just loads of ppl on hold in perpetuity.

Worst ever council in UK. Nobody answer the phone and my emails are completely ignored.

I’ve tried ringing Bournemouth Council using the number on website and it keeps saying its invalid

Wish I could give them less than 1 star ,impossible to speak to anyone, waited for over 40 minutes on two occasions with no indication of waiting time ,a private company would go bankrupt operating like this, absolutely atrocious.

The service BCP council run is terrible
They protect people who cause antisocial behavior with any excuse they can think of while ignoring multiple complaints by people and actively refusing to return calls or requests for help shame on you BCP

Been trying to get hold of a member of BCP now for 3 days, no answer phone or message system, gives an invalid phone number to ring. Rang 20 times and no answer.

Very poor management. Council tax goes up every year but cannot see any positive changes. Also very poor support I many aspects.

Very unsympathetic I am currently 58 diabetic and sleeping rough apparently not enough of a problem to help me. How do they sleep themselves i wonder.

Wonderful afternoon spent on the A338
and its not even holiday time yet.

Exceptional quick response to someone blocking my drive. Parking attendant was round within 15 minutes! …

Dreadful service, I tried to do something online and when I couldn’t speaking to a human was like getting an audience with the pope.

Rising monthly parking permit with extra 10 pounds ??? That is more than 10% rise. Are u insane ?? My salary did not rise 10% !!! Who ever responsible for this should pay extra 10% for everything what ever he or she buys !!

Unhelpful & useless service, Dont even bother wasting your time phoning them. Youll be greeted by somebody like ‘Amber’ who I was greeted by today. Useless support.

hello .. I would like to know how could I pay my council tax.. I have been trying everything, .

Terrible road markings avoid train station. Penalised non locals, fixed penalty notice as fund raiser.

The most useless service on a planet. Never dealing with any useful things.

Never answer their phones – They leave you hanging on indefinitely.
Either get more staff or better staff!

It’s good that they care.
Have helped a lot.compared to Afghanistan.

Who’s clever idea was it to close all of BCPs busiest roads at the same time

Useless website and phone service. Cannot log onto web site or talk to an operator

Phoned to request a new bin, passed from one department to another, hung on the phone for 11mins, for the called to then be disconnected.