bpha Limited reviews

I wouldn’t know where to start so I rang them about my boiler as it was leaking and has been since I moved in 3months ago, they didn’t bother to do all the checks in the house as my roof is leaking and there is snow and ice up in my loft …

Recent need to communicate with BPHA for several things. I spoke with several departments from finance to repairs and to customer services. Each time the staff were super lovely, professional and helpful. The carpenter contracted to carry …

The staff went above and beyond to help me. When I was struggling with food they got me food vouchers, when my heating stopped they made sure it was sorted out with my energy provider and I had heaters the same day. They made sure I was …

The most worst HA company ever. Poor quality tiny tiny tiny rubbish broken flats, with absolutely expensive rents. As a HA property The flat worth maximum £300 /month rent, but I pay £750 for that. Absolutely stealing money from people’s packets. BPHA MUST feel extreme shame to do that.

Wonderful housing association! Responsive to anything reported, quick to act, annual checks on all items needing inspection are done on time & when stipulated, friendly & helpful staff. Simply super!

DON’T USE THEM! I am not giving any star to this company. Is the most rude, careless, indifferent company I ever met. The bigger liars, putting in danger their clients by their indifference and careless, literally awful. Apart from the …

BPHA employed UK Car Park Management to enforce parking on one of the roads adjacent to my property. Ever since I’ve been issued Penalty Charge Notices for parking on my own property and every time I have to explain myself from parking …

BPHA have been absolutely amazing as landlords, customer service guys are always so polite when I call and extremely empathetic. We were provided with money advice when we needed it and our housing officer is the best 👌 …

So disappointed.
We are Shared Owners of a house and despite the fact we mysteriously pay service charge every month (for goodness knows what!) we receive absolutely no service. …

They are the worst people I have ever ever had to deal with. I tried to extend my lease and spent nearly £2k only to be told by my solicitor that they don’t have the years to give me. This was last August (2021) and still not resolved. They …

Called on the 6th April about my back door not closing. Had someone out that day for an emergency repair. But the person attending obviously didn’t want the hassle of doing the job properly, and bodged it. So I went from a door that …

I have been with bpha for almost 12 years now and have yet to have a negative experience. Whenever I have sent an email it has been replied to, a phone call is always picked up and any repairs are always carried out in a timely manner. No complaints.

Worst housing society ever ,and their contractor’s TSG 3 times last year and twice this year failed to turn up for the appointment, so having to use up more of my Annual leave entitlement, do the care not one S### do they

The buildings boiler in the clay farm centre has been broken for months, they keep doing quick fixes on it and we get hot water back for a day at most until they have to fix it again. No one seems bothered about fixing it, even though there …

Your communication is abysmal and unacceptable. When you send out a letter [in this case a notificaton of substantial works to garages] it would help if a] you put the right contact number on the letter and b] if the one person [Patrick …

Can’t fault BPHA they been great the time I have been with them just did a managed move for me and my son into a beautiful bungalow for health reasons never gave up looking for me and were very supportive great housing association and very caring thanks to all the team there x

Bpha has left me without hot water and heating for a full month . No compensation have been given and the communication have been very poor 🙁

Five months ago I arise a issue to be replace my 2 storage heaters with Bpha Housing association and Harley Contractor team refuse to carry on job arise by me and Bedford Borough Council Environmental health . They are so irresponsible to …

Never in my life have I had to deal with a person as ignorant, uneducated, arrogant or so self absorbed in her own importance as Rose Khan, allegedly a housing manager. …

Only given 1 star because there’s not an option for any less. The contractors they use are beyond useless, takes a year to complete 1 job. This 1 job being, a kitchen cupboard door missing from refurb. You are left doing your own jobs, …

-Increased my rent almost immediately after i moved in.
-Confiscated and destroyed my door mat for no apparent reason.
-Make me pay overpriced service charges for made up things. …

Recently the hot water tape seized, in the bathroom rang Bpha despite several calls and also explaining to them that the tenant is paralysed and has a learning disability, they still took over 3 months to come and fix it. Horrendous!!!

Would call them a joke but their is nothing funny about their level of incompetence. Have been trying to get my balcony door fixed since before Christmas but the “repairman” that they keep sending seems incapable of turning on a shower let …

Been a bpha tenant for years and in the last 3 years their services have disgusted me. They don’t repair anything that’s stated their responsibility, they try every trick in the book to try and get out of it. They don’t answer the phone. …

Terrible service for urgent maintenance repair. Called to report a boiler leak at 9am and promised an update. No update by the afternoon, so spent 1 hr on the phone being passed round multiple departments of the call centre – all of which …

When you request a repair their handy man pops up random day without notice and drops leaflet of his visit, which is……. Message to your organisation: I am not a Harry Potter to predict your arrival. …

Terrible customer service. I tried to contact them by phone,by email. No unswer. My family could not sleep from the 2 of February because of new neighbor moved in upstairs. She doesn’t sleep at night,a lot of visitors, parties, alcohol and weed! BPHA doesn’t care! They care only about rent payment in time!!!

Great when sorting out a property to move into but once there, very dismissive with everything else, just don’t want to or interested in really helping just lip service.

Really didnt know it was such a complex task to just to amend the name on the tenancy!!!!!! …

I am angry with BPHA and the incompetence of this company, I am elderly and disabled and I had been left with NO HEATING OR HOT WATER since 11/01/2021 to 14/01/2021, They turned up today 14th at 11.20 saying they have responded within 24 …

Fair play for giving me my flat but that doesn’t excuse poor services, inept staff and a complete lack of respect for their tenants. BPHA is all about profits and is definitely not a charity.

When i first moved into my flat, The lady helping us was amazing, Now were having so many problems with 2 people in our building causing anti social behavior, throwing parties not just on a Friday and Saturday but during the week to. We …

BPHA is ready to collect monthly rent but with poor services
Fence broken since April 2022 and I am Still waiting for repair though I have been emailing monthly for someone to come and repair and no repair completed

Fm

AS LONG AS RENT PAID, THEY DO NOT CARE, neighbours “friend”, has took down a perfectly good fence between my and her garden, put up 7 cctv cameras, ONE ON MY KITCHEN DOOR, ONE ON MY SUMMER HOUSE AND WHOLE GARDEN, ONE ON MY GARDEN SWING, ONE …

Terrible service. Do not know how to speak to vulnerable people take vulnerable people to court because of neighbours starting a hate petition .
Speak very rudely and tell you to go and speak to mental health just because of …

Been with BPHA just over a year now.
Very happy to have them as my landlord. I find them to be friendly and supportive. …

Absolutely bad customer service!

The receptionist was so rude, I’ve never felt such humiliated. …

They don’t care the residents after we moved in.
They keep charging us the service charge but when we ask for repair something, it takes ages and ages. …

Staff not very helpful poor reputation as a housing association. Always want to do everything on the cheap and don’t care for tenants or properties well. Call centre staff never pass on messages so don’t expect a call back. If you want to make sure you get appropriate action visit them at Manton Heights

I wouldn’t even call this a company. Every aspect of BPHA is bad, from repairs to rent. They dont care about residential concern, and are happy to threaten action if rent not paid. BPHA, you need to look at yourselves and who you are. …

I urge everyone to take their complaints to the housing ombudsman about this company, they are just rude, have no idea what they’re doing over the phone and don’t keep notes of phone calls. They even lost my reference number for my advance …

Have been ringing about a broken door to the balchony that wont shut, been trying for 2 years to get it fixed, they kept sending out the same guy who said “this is the worst ive seen, they need a new door.” thy sent a lady out who promised …

Please BPHA look into Trumpington meadows. Some of your tenants don’t use the bins correctly and is painful to manage alone. I have single handily organise the bins for collection and i am not a care taker of the flats as i also am a …

This company is a joke!
had a water leak and excessive mould behind kitchen unit for nearly 2 years as they didn’t want to fix it. they asked me to find the leak from the flats …

Absolutely shocking house association firstly putting the rent up and then contacting them numerous times to complain and receiving nothing back regarding it. Some of the charges they apply to your rent is shocking dont see half the things being done

There have been several small annoyances with BPHA over the years but the situation causing me to write the following review is:
We paid over £100 for an information pack containing details we needed to sell …

Very good customer service.

Am unable to open my kitchen window since April and it was reported and they kept postponing the repair date and I also informed them that I have a baby in the house and up till now nothing have been done.They gave me another date for repair in June.

Awful experience. Broken window that is permanently open. Been broken for a year and even though we requested it no one has been to fix it. …

I was on the phone for 40 mins to get through to repairs and still no joy this is appalling service

I can honestly say, the only thing BPHA are good for, is their rent prices. Other than that, customer service and care for residents simply doesn’t matter. Been attacked by hoodies loitering in your block with no gates? Don’t care. …

Today almost 4 Days I am waiting for someone to come over and fix my Boiler hot water tank and I am calling every single day to TSG. Still no response. I think you guys waiting for big Accident until someone Died and then you will wake up..

Very rude staff patronising bullies, you can pay your rent on time and you still when it comes to the tenant needing a service it’s always a half hearted slap dash service, all you have to do is look around bpha properties. How can a …

Very bad customer service keep you waiting for 30 minutes or longer and then another 48 hours before you get a reply from the person your trying to get to as there is no direct contact numbers or email for your housing officer

I will share some of my experience with this Organisation. Terrible at helping anybody! This was a much better organisation 8 years ago but now its a shambles. Ive requested to get help with relocating near to where now work for 3 months …

At the end of the tenancy I was sent a bill (substantial amount) including £416.52 for “treat for urine in lounge strong smell”. For the record – I DISPUTE THIS CHARGE. You must be kidding me? …

Simply will not accept responsibility for the black mould, blocked pipes, and Won’t keep vulnerable people safe I personally have been begging for years to move and speaking to every manager possible the best bit of advice anyone can give you regarding this company is to keep well clear Best of luck

Horrific company!! Wish I’d read all the reviews before I moved in. Yeah it maybe so that the person on the other end of the phone is friendly, doesnt mean anything if nothing gets done. Worst company I have ever dealt with!!

I just found out from one of bpha,s incompetent staff that i owe 6 months rent!!! WHY because bpha did not take it from my bank acc they also CANCELLED my direct debit!!! , but failed to let me know!!! they have total idiots working for …

been a bpha tennant since 1998 they were a good housing association but now absolute rubbish, there is no longer a good customer service and dont care about there tenants welfare,absolute shocking bad customer service,give customers bad …

A terrible company to be involved with – rude customer service, difficult to get hold of anyone, no pride in their work, lack of interest in customer, poor quality of work, constant mistakes in processes. Do not give this company your money if you can avoid it – couldn’t organise a proverbial in a brewery!

Stay far far away from these vindictive facists. They will imprison you and make your life a living hell. They have no morals and ill treat the vulnerable elderly. They show no remorse or self respect and the few i have dealt with are …

Will not assist with any improvements to the house, no matter how beneficial. Will happily benefit from work and improvements you provide but won’t help with any of it. Shame really that they could not be supportive of this when they benefit equally.

Poor customer service I put in an official complaint about a recent experience and I was informed I would receive a response in 3 days well 7 days later still nothing

I am a private tenant within a BPHA block. I have had constant problems with antisocial behaviour from my neighbours. BPHA do not care about their tenants or those around them. Absolutely terrible organisation, they should be ashamed.

I was renting a garage from BPHA for a while and come to return the keys I had to use the reception desk I got great service with a nice smile and everything was performed while I was waiting.I would come back again for the service it’s …

BPHA:Their project manager sent in the roofers to do a grand job….will probably cost more than a grand to put right!
Never mind,it will all come out in the wash. …

HR and recruitment ,
Your staff need re training
I point to the following …

Absolutely shocking customers service never come across housing associations like it refusing to fix my garden fence which got blow down in the storm telling me it my responsibility fix it but u soon take our money off us !!!!

Bpha tell vulnerable people to walk away to some one attacks them (shouting swearing getting in there face yelling abuse at them) and to report it to bpha and police what I have done on many occasions but yet they sweep it under the carpet …

I am with them from 2015 and the water tank is 42 years old and they refuse to change it!!! Avoid them

I would never buy a property from this company again. No maintenance of buildings given the extensive rent. Unfinished and poor repairs. Very poor customer service.

Why do B.P.H.A. not do housing checks, as private landlords do? filthy person living next to me, nothing is ever done! Can’t even use garden because of smell!

Great staff and very helpful and friendly and professional, always willing to help as much as they can. They always go the extra mile to ensure their residents are fully aware of the facts & are happy

Terrible housing even for private tenant.
I am waiting 2 months for fixed the toilet how is possible :-/

We had a lovely gent named Paul employed by TSG. He was very knowledgable, helpful and friendly. The service provided was efficient.

AWFUL! customer service and communication. Unfinished repairs, poor quality of work, THEY DO NOT CARE about customers, ALWAYS have to follow up after repairs. RUDE staff on the phone. AVOID AT ALL COSTS!

They are very slow when it comes to anty cosal behaviour.

From yesterday my house electric not working and also I have NO HEATING it’s almost 2 Days now iam trying to call BPHA no body picking up phone no body helping me my house is very Cold…

Awful dont care about their tennants as long as they get their money thats all that counts. Hope you go out of business