Bridgend County Borough Council reviews

Ask for your copy of information held by all departments at bcbc for your own sake….. I raised concerns over information I received not belonging to me and it was totally dismissed so I asked for foi held by bcbc taxation department among …

This is the worst council! Nobody answers the phone, how many times I have called. Then I learned (not from them) they are working from home! Why!!! What are they paid for???? SOOOOOO ridiculous.

I have lost the will to live when dealing with BCBC. It takes way too long for them to pick up and your already on the phone for several minutes before your even put through to a department…and then they don’t pick up for 45 minutes.Absolute bloody joke.

Waited over 50 minutes for someone to answer the phone , no joy. Quick enough sending out demands for council tax. Absolutely dreadful service and no value for the extortionate amount of council tax we are charged. Would have given them no stars if option was available

Nobody answers the phone. Can’t speak to anyone in person. Staff working from home, zero customer service.

The services are absolutely a huge joke. We pay one of the most expensive council taxes in Wales, for such a poor services. Long holding hours on phone lines, missed trash and garden waste collections. Such a joke.

Breaks my heart when I realise I have to phone the council for something. Wait for ages for someone to answer and you know in your heart nothing will be done about it. If its council tax your ringing about then thats even worse.

sending an email , the response was quick and decisive. They called me after a few days to arrange a visit. In the same way, when I fill in the applications and send an e-mail, the answer is in my mailbox after a few days.

The worst Council in the UK yet one of the most expensive. Nothing is fit for purpose nor the service we receive (or don’t) is value for money. I’m actually at a loss as to where our council tax payments go. Huge overhaul is needed along with an external audit of our monies

Impossible to get in touch!!! Recycling service is awful , they refused to collect one of the recycling bags and I have no idea why , yet there is nobody in the office to provide any explanation or support. Simply awful, seriously why the hell we are paying so much for the service that is non existent

Absolutely disgusting people, I agreed to pay and confirmed to pay council tax around 70 quid every month l and now I had a letter threatening me that I will hear from the magistrates court over about that I owe nearly 200 quid that I cannot afford l. Absolutely disgusting and a shame for pe3who work there.

They were meant to change our address and didn’t so council tax bills we were meant to know about, we didn’t know about, and they have passed it over to bailiffs!!!!!! Disgusting council, had many other problems with them. I know a man who works for numerous councils and says this is by far the worst council he has ever seen.

update cut off after 45 again now back in the cue again yippee here we go now 3to 4 hours i have been trying to cancel my council tax direct debit due to not being paid my £150 rebate will get no more from me until its paid moving goal …

Absolutely terrible service. My recycling has never been fully collected and my glass recycling bin has been taken and not replaced. Have tried countless times to complain, continually get a automated message saying “due to high call …

What an absolute shambles. Impossible to get through to anyone via telephone. If you have an hour to waste why not call BCBC who’ll prattle away about the services they provide, give you a long list of departments (none of whom answer their phones) and then cut you off just as you lose the will to live

Awful. Can’t contact on phone, not able to email, tried to report vermin problem for a widow, 85, with heart failure and limited mobility. Rats in her kitchen! Can’t contact the council to report. DISGUSTING SERVICE

I’m assuming your advisors (and I use the term in the loosest sense possible!) are working from home as it appears that interrupting their coffee/nap/sunbathing time is a major inconvenience! Shocking customer service. Advisor was …

I have never come across such an appalling service. Did I say service, they don’t know the meaning of he word! I have been trying for 3 months to get a response re Council tax and still nothing. I have found Kier totally incompetent when …

Yet again this useless council still can’t get a simple job done right… after complaining that my rubbish hasn’t been collected. I tried calling Kier after waiting 10 minutes each phone call i made I was put through to answer phone… YET …

Tried calling council to day at 12.40 no response after 20 minutes tried again at 2.15 this time no response after 25 minutes.Needed to do this as I sent an email 3weeks ago to the department dealing with rights of way.as yet no reply .It’s just an utter shambles,need better leadership,

Useless and rude incompetent service one of the poorest customer service. And look at those one star rating. On top of that I called this morning to rehousing team from 10am and still they are not available at 3pm. Called four times. And still waiting for recycling food caddy for six months. That’s how those useless people works

What a performance when connected to Kier. Just kept hanging on for ages and then simply fobbed off. Useless.
…Even worse than before. Had my delivery of bin bags and food recycling bags …

Dear sir or madam

To ever is my concern …

Worst council I have ever experienced, all around appalling. From recycling to dealing with council tax issues pure incompetence. The fact that the recycling services are so appalling leaves huge concerns for the general apearance of the county. Poor management and incompetent contractors. Shocking!

Clueless and incompetent. I spoke to some rude, odious toad of a women in the tax office when I was after some simple information. I’ve never spoken to someone so arrogant and lacking in customer service skills in a ll my life. They’d do well to remember who pays their wages.

Absolute joke of a council. Needs tearing to pieces and starting again with people justifying why they have their jobs rather than just because they’ve had it for years. …

Council services are appalling. Being charged more and more every year just to have to so called services cut or in terms of recycling almost non existent. Why does this Authority use a contractor who cannot even do the simplest jobs, just …

I’ve been trying to ring them for the last 6 months for bin bags and recycling bags but refused to answer the phones

Whenever I enter the offices I feel the stares of the staff judging me and when I make an enquiry I get the feeling that I am interrupting whatever they are doing. Then you take a seat and wait while they walk around looking busy. …

What a joke! Yet again my rubbish hasn’t been collected… Tried calling Kier after waiting 10 minutes it goes straight to answer phone. What gets me is the council are not interested in this issue yet they seem very interested in putting …

And yet again the council have fly tipped a ton of waste around the county, with the high winds last night the flimsy recycling bags we are so kindly provided that are clearly not up to the job has stroon rubbish all over the streets, the …

Parked in the new multi storey car park at 18,30 hours 9th October but because I was concentrating when negotiating the fairly tight corner into the car park, did not notice the opening and closing times, posted about 6 ft up the wall, …

No one has any confidence in this council anymore and the company collecting recycling and refuse is a joke. Council tax problems too. They spent all our money on a stupid footbridge outside the council offices. I’ve watched there …

Jumped through their hoops and listened to the language choices TWICE just to be instantly cut off SHAME ON YOU !!!! one star so I could post Minus 5 if I had my choice,…

Have waited 20 minutes to get through to a department having answered loads of questions and was then told by a lady her computer wasn’t working and she would pass me on to a colleague and then after 5 minutes cut me off disgraceful makes me wonder what the staff are being paid for

Been to Bryncethin recycling 4 times this week, at 4 different times. Queue was horrendous so turned around. Just called BCC and was told have I tried an evening. I explained that I live at end of the valley and cannot make special journey …

Worst council out of South wales. Bridgend council is purposely letting people down and and does not intend in helping its citizens. Useless and discriminative.

Not many people there to help, although the lady @ the desk was helpful as she could be.
I was told everyone is working from home & that’s why the centre was closed.

Disgusting service knock the building down as theres no one in there anyway. Bridgend council should be ashamed of themselves. I could not sleep at night if I worked here.

Patronising and rude.
Glad to see im not the only one who thinks thus place needs some new staff.
1 in 10 staff members are helpful and friendly the rest just hate their job and the people they are supposed to serve. Disgraceful

Shocking experience dealing with an incompetent council. One of the highest council tax rates in the country but one of the poorest services. Bloated and inefficient.

if there was no stars available they would get it!!!absolutely useless all depts seem to be on answerphone, ‘working from home’, translates as ‘doing nothing’

Try ringing them for ANYTHING.No one there,no department answers e mail.
Perhaps all the staff are’working’from home???
It’s a right shambles.

Shockingly bad customer service, extremely rude people. Won’t even listen to what you want to say. How on earth can they manage Bridgend?? Oh no,hang on! They can’t! Please drop your ego and start doing your flipping job!

Spoke to a really helpful man on the phone with regards to a blocked culvert at the rear of my property, the same day somebody came to inspect and early the next day the matter was resolved . Very impressed with this service .

I would like to know how you can justify charging £200 in September to purchase a licence for a 12 month period and the another £200 in November for the same licence this is ludicrous to say a licence runs from November to November when …

Highly user friendliness found in my visit, the gentleman who served me is great in his knowledge about the subject what I was speaking to him, great approach, in short time of span the officer sorted out the matter.

Great COUNCIL always loved Bridgend but I’ll never move back as it cost me my whole life being there over lies and deceit from NHS dirty staff evil people.

Pathetic and uncontactable. Try getting in touch with an actual person and you’re doomed to fail. Huge electronic switchboard and operators seem to be imaginary or always on lunch. Website search function is poor

Spoke to a really helpful young man who answered quite quickly! Made me feel he was listening but seeing is believing!!! To be fair he only answered the phone!!!

Really helpful people to deal with, our local councillor (and the others I have dealt with on occasion) have gone above and beyond to resolve any issues I have had,

The rudest people I have ever had to speak to, not helpful and have zero empathy…

Why are these people not back in work…The pandemic has gone. trying to access them via mobile takes forever..

Every time when I called them for different problems nobody wasn’t able to help or advise me! There is a total lack of interest

Very disappointed with the way I have been treated by The Planning Department. Not interested whatsoever in what tax payer’s has to say too busy / lazy to look into complaints. Very unprofessional.

shocking…. Rude.. uncaring. dis regard for council tax payers. probably the worst council in the UK

I sent an email to talktous on 24th June and haven’t even had the decency of an acknowledgement

The lady in the recycling/refuse section is officious, rude and unhelpful

Absolutely useless. Some of the highest council tax rates in the country, with some of the poorest service in the country too.

It’s OK just a council isn’t it with social service’s (Baby Snatcher’s) Haha.

Absolutely disgraceful everyone who works for bridgend council is corrupt

Website really confusing and search function throws up ridiculous options. Had to phone in the end for something that should have been easily accessible.

I have been to the Register Office. Very helpful and efficient. Excellent experience overall

Much better than my previous council

Shocking, on hold for a hour and 15 mins and still waiting !!!!

Awful no interest in providing a service.. …..we don’t try to recycle as much anymore

Worst council in South Wales, hands down

Receptionist very rude not helpful at all she needs training in customer service asap

Terrible institution.

Nothing on hold for over a hour shocking what a joke couldn’t even help me

10 mins is long enough to get through to Kier

Ring ..Ring.. Ring.. sorry we can’t take your call

Web site is absolutely useless

Crappest place for housing.

Completely incompetent.

Horrific Council

Bunch of horrors