EMH Housing and Regeneration Limited reviews

Absolutely abhorrent customer service.
My mum has been without hot water since before Christmas (November 20th to be exact.) …

Well when I first moved in It was suggested I get home insurance, not that haven’t lived on one of the ruffest estates in the UK in the past, never been burglared. So obviously what they do is that they will put spy cameras in the property …

Dreadful. On repairs communication.dont compensate for damage..complaints outcome miss nearly all.points made. Had to get a solicitor involved..they really need a full investigation.

My parents have been left once again with no heating or hot water in winter 15 times they’ve had a boiler breakdown since September.. contacted ombudsman today as asked for heaters 4 days ago and still waiting disgusting company wants investigating

After a bad start – didn’t turn up on the agreed day – the engineers soon agreed another appointment the following week. I received a telephone call 5 minutes before they were due to arrive, to advise they were on there way and, despite …

Emh homes are a disgrace. Still waiting for my boiler to be repaired it’s been over a week now. No heating and no hot water. 2 engineers haven’t turned up twice! I’m absolutely disgusted with them. It’s an emergency supposed to be 24hours. What a joke.

They shouldn’t be allowed to operate this business, I genuinely wonder how many people have taken their life due to the massive impact emh has on people’s mental health. …

Very poor service, they need to realise that the ringing sounds could be the telephone not tinnitus

8 years ago I bought into shared ownership with EMH. The controlled rent was the main appeal, as it has helped me live comfortably until I was able to upgrade and move out. …

I’m beyond annoyed with this company. I’ve been with them a few years now, and have very little issues. The issues I’ve had with them are when I needed them, it took them about 6 months to fix a broken fence, during that time I couldn’t let …

My friends house in Barrow is without heating or hot water. It was reported on Saturday 29th Jan 2022.
6 days later, and the contractors that were employed to repair the boiler are …

Disgraceful .worst housing I’ve ever been with hours on phone no answer .every week somthing goes wrong in this bungalow .cold damp .mould3 windows

Coming into my 14th day no heating or hot water fab!!!

I had water damaged cupboards in the kitchen a workman by the name of Lee came to fit new ones he was very professional and worked to a high standard. Really pleased with the finish product and the short time it took to complete the job. Thankyou!

We have been in a emh home for over ,ten years we have had problems on and off but we suffer with damp my husband has very bad asthma he has treated the damp himself and worked for a while but needs re pointing so reported it has no …

I am 76 yrs old,disabled,and with a serious heart condition. I reported my boiler ( which is now 22 years old and was broken again for the 9,876 time 😱or seems like that many times ) It was reported on Thursday lunchtime at 1pm and I was …

Absolutely disgraceful company – my 86 yr old mother is currently on week 7 with no hot water due to the incompetent contractors used and the total lack of interest from EMH. Don’t expect any repairs to be carried out promptly or efficiently.

It can take weeks for them to answer the phone, and when you finally get through they do not turn up for weeks even if you are 80 years old and disabled. 🤬🤬 …

Disgraceful service and communication from this company. I met with Mathew Yates from EMH Homes who promised and assured me I was able to purchase. Over one year later he then retracks what he said and denies that I am allowed to purchase.
Extremely unprofessional.

This is a joke! 3 months a go my downstears neighbor send a LIES ON THE complained about me and my mun so I send about 50+ emails to them to say to them whats lots of lies i live in this property more then him and we never got the …

I have been trying to ring now for a few weeks on and off. I have now been ringing constantly for the last two days and the phones are inconsistent with just cutting off, being left on hold and a voice saying someone will call me back etc. …

DO NOT RENT OFF EMH! WORSE PEOPLE TO DEAL WITH. THEY READ OF A SCRIPT . WILL NOT HELP AT ALL

Had ups and downs with emh homes. I’ve had a shower repair that was carried out in a polite and speedy fashion, but I’ve complained to them about my neighbous using drugs and it stinking up the whole place many times and they’ve never put a …

Worst place to deal with when it comes to repairs. Have now been on phone for about an hour. How bad are their properties seems to be a good question. Was told yesterday someone would come out in 24 hours due to my dad living in a mouldy health hazard. Still waiting!

TERRIBLE.

Never have I had the pleasure of working with such incompetent people. …

They don’t care about health and safety as they left me without a working oven and hob for almost an entire year and refused to give me food parcels that was important due to me having a very low income.

Moved into property two years ago and reported loads of repairs which still haven’t been done. I reported a leak from the bathroom going through the light in the kitchen and was told to just take photos! I decided to only use the shower …

After waiting a month and a half after been offered and accepting the property I finally signed the tenancy agreement on the 3rd of September however the flat I was offered was in need of decorating. Which I was told I would be getting …

Took 6 months to respond to issues as diverse as, anti-social behaviour, verbal abuse, knife crime, theft, harassment and an active peadophile resident in its property. …

So my daughter reported a water leak this morning that was coming through the ceiling and light sockets. She was told someone would be there in 2 hours. 6 hours later the plumber turns up. 2 young children in the house. What a bloody joke.

Truly awful have had to raise an emergency repair now multiple times as have been without heating or hot water and despite saying they will be out within 24 hours they never are each time it as been well over that and this is a legal …

Awful housing been waiting for parts over 10 years and still not fixed still got have heating on with hot water Evan in summer

L HAVE been with out hot water and heating for six weeks they sent six repair men that’s one for each 🔥 day and the boiler still doesn’t work l am 78 and would like to have a shower and some heating but emhs doesn’t care now one as come …

The have no respect b
Never call you back when they say they will not matter how many time you call they are a disgrace

4 months no hot water engineers just taking the p*ss they know whats wrong with it just making excuses

Unable to speak to a person on the phone, left 2 separate messages and received NO Callback from their office by the “next working day ” as stated.. extremely poor customer service experience.

Emh homes are a complete waste of space all they think about is getting rent I live in block of flats with nitemare neighbours I’ve put complaints in about it to housing officer she shouldn’t be one as she has no idea what she doing doesn’t …

Long waits for repairs (for 1 job I had to get the ombudsman involved as I waited over a year for flooding to be addressed), repairs have been poor – needing further attention within several months.The saving grace has been the friendly and helpful reception staff.

I have been offered a property the paperwork saying I was offered it is dated from the 19th of August after being told it was going to be ready in a few weeks it’s now the 28th of August and still no move in date or any communication as to …

Don’t care about antisocial behaviour regardless of how many times it is reported to them and the police. It is pathetic when a young child is involved. Avoid!!

I my area EMH home put drug dealers and thief’s in very nice are and have de valued residents homes some by £50k. Police do nothing it’s was a nice area.

Cannot get through on phone waited for call back never came tried calling again this time waited 45 mins then pressed for call back again never came again went to office closed waste of time

Absolutely shocking in doing any work for you promptly you have to wait 2/3 months to repair stuff, were Livin n a damp n mold property which is not fit for a rat to live in let alone humans ☹️

Zero communication, disgraceful delays and handling.

Terrible customer service.

A great organisation with some fantastic staff

Worst place for life, never again EMH and Liberty Gas, idiots!

Repairs are almost none existent, quick to take rent but not to sort repairs

The house is ideal for me near to all local shops and I.near all my family

Could not get to speak to them

Not bad considering my he situation.

bit more helpful than they were

No control on cleaning and very high rent

Very slow at responding and repairing stuff

Appalling service. Communication none existent

Awful

Shocking

incompetent people