British Gas reviews

Supposed to get my refund within 14 days of my last bill according to your own policy. It has now been 3 weeks. Contacting you about this is very difficult; the only option you provide for me to chase up my refund is waiting on hold for …

If I could give minus stars, I would! I have no accounts with them & owe them nothing, yet they cannot produce a letter to me to confirm that my temporary & previous (last year) accounts are settled.

We have been left with no gas or electric since 9am I have a new born baby and five other children and 3 are under five.
Engineer was coming out at 10, 12, 3, 6 oh and now just been informed 9pm. …

We hear of record profits time and time again yet my bill has just increased by 145%. I’d move if the other companies weren’t just as corrupt

2 month bill came for £1332.57 then suddenly changed to Octopus then bill came for £360 for 1 month 😂 …

Had day off work for boiler service which was booked 2 months earlier, no engineer not even a call.
Never again shall I use British Gas, they just don’t care.
They don’t even deserve one star.

charged 2180 unbelievable incorrect bill we only get £50 pounds for a 3 month.
she done calculations and got £800 pound unbelievable she says we never done any payment the last payment we did was on march when we gave the meter reading. …

I’ve had nothing but stress with British, I phoned them to resolve an issue, just for them to put the Phone down, it is absolutely Degrading, and I’m glad I’ve moved supplier, but still getting bombarded with letters still! …

1 hour wait time on the phone then they cut the call after just saying hello I am absolutely fuming I am not joining the que again for another hour. Very bad service from such a big company. Invest in phone agents using the money you rob from us with the sky high prices anyways. Ridiculous

This company ignore your complaints, ignore what the ombudsman’s rule also. I was trying to settle a bill for old address but queried why so high. Instead of communicating with me after hours on the phone they placed my account into debt …

I was treated very rudely by a call centre woman a few years ago because I was surprised to be ,£650 in credit to them! She said in an arrogant manner didn’t you read the t’s & C’s. In other words stuff you. In a way it was a positive …

Just change to them from Robinhood energy. Would never have gone with British Gas. It took them 3 months to get in touch. No bill. And there on line billing system does not make any sense. In credit with Robinhood no mention of the …

You are charging the elderly more than they earn.. knowingly…
When they die we will hold you accountable… Coming for you

Booked sn annual service

Booked sn annual service , been in the diary for 3 months. Engineer , let’s call …

The worst supplier.. always wrong billing.. wrong calculations…even after calling multiple times.

The worst company I have ever had to deal with over 3 months now since I was forced to use them I’ve been struggling to get my gas metre replaced as it no longer displays a reading I was talking to someone for 4 hours then told the chat had …

Moved from Robin Hood, nothing but trouble. I’ve called I don’t know how many times, they never log the call. Make up bills with no explanation. Useless.

Their website does not work and it is impossible to get to customer service through phone. I was just switched to them because my supplier had issues. Totally unhappy because I can’t set up account for roughly 2 months !!!!

Worst company ever been waiting since last October and now it August still no engineer I have to top manually I am disabled and it is very hard for me to top up

Very bad

The worst company I know is that it is impossible to call and it is absolutely impossible to contact that company.

Greedy and opportunist profiteering during a crisis

Why do your workers risk life pulling out onto the main road and why do your van drivers not care about laws on the road discusting how some of then drive

Never had any issues, great staff and service.

This company are SHAME of UK
unclear, unpolite, unfair, scam bags

Make up Bill’s,customer service terrible stay clear from this company

I had a problem with my gas and had to speak to a team manager called rashid Patel who was rude and unhelpful.

Excellent training center. Staff are brilliant

Worst service ever

Great place to work

Amazing

man

Bought new boiler. Cut holes in boxing. Wouldnt repair .

All I want to do is ask about getting pay as you go meters in OMG do they know how to make you waist your time. Not able to email either.
But they make it easy enough to pay them.

Over estimated my bill by 10000kwh! Been holding on to my refund for a month. Appalling customer service and company. AVOID AT ALL COSTS.
Customer service staff are unhelpful, regularly hang up and are unable to resolve the issue. They can’t put me through to anyone that can so we are stuck. -10 stars.

My previous supplier for gas & electricity was PFP Energy who were first class, then forced to change to British Gas when my horrors began. They sent me estimated electric accounts of three times my previous usage and after trying to …

Great friendly staff, brilliant office and great place to work

Absolutely useless. Not even worthy of 1*!

The problems we are having are unbelievable we are putting readings in every week because our smart meters don’t work and they’ve told us they can’t fix the problem it’s disgusting.

Would be zero but I can’t. This company have taken my number and placed it against an account in someone else’s name and its affected my credit. No one know how to help. Joke of a company, ombudsman now getting involved.

I was a Breeze Energy customer. Their business was taken over by British Gas, shortly after Breeze had installed new smart gas and electricity meters. During the installation of the meters the fitter reported that there had been a problem …

One star is to much. Absolutely awful customer service. Spent most of the time on hold, then put through to 5 different people having to explain my situation every time. Seems like no1 knows what there doing. …

Does anyone work it at any off these offices

They blocked every way to communicate with them. They say their call center is having problems because of Covid, but after work they order KFC or McDonalds and the food is served to their home in minutes. At weekends you go to Asda or Tesco …

Always have been great with me, I don’t think people are aware of the great things they do.

Sort all customers out lower prices smart meter s am putting 100 s pounds in had enough sort it OK or customer s be very mad poverty

I wouldn’t say I hated it – I rated it as 1* due to listening skills and knowledge and experience was lacking in the business as a whole to reflect the community that surrounds it, teacher training skills needed more on site really is my personal opinion.

An engineer phoned to confirm his appointment with me at 09:00 this am and stated he would be 15mins . It is now 12md and he has not arrived! My appointment time was originally 08:00-12md. …

Your very bad customer service I ben waiting for 1 hr to speak to someone they put the phone down on my I will call again will be very bad with you iwill us bad languish

They do more for people than is known

Waste of time now moving supplier advice u do to

useless

Rip off prices lackluster service so I changed suppliers.

Useless that is all

They charge too much to pay him his wages.

0/10 horrendous.

They pay me my wages 😂 …

It’s good environment.

Good
Good

Awful company

Lousy customer service

Work