Home Protect reviews

Quite easy to get house insurance quote and accept via online search after previous insurer’s renewal had gone up considerably as we are supposedly in flood risk area. We are near small river but at much higher level and never seen more …

Simple, comprehensive and competitive, very happy with my transactions to take out the policy, hence the 5 stars (my experience so far) however I’m alarmed having gone into this feedback page and read for the first time the comments from …

May 5, 2023

My experience of renewing home insurance with Homeprotect …

I have today spent over an hour on the phone with these guys going through my non-standard home insurance quote. I can’t tell you what they’re like when making a claim, but I can tell you that their customer service is excellent on the …

This is my second year insuring with ‘Home protect’, and it has been very easy both times. All confirmations and paperwork has been sent electronically via email. Not had any reason to make a claim to date, but I am sure that it would be just as easy sailing to do so. Would use again and would recommend.

Thought I would do a review, we have been with home protect for a good number of years now and have found them to be very good at what they do. …

The details of the policies they write are straight forward. They’re easy enough to get hold of. This is the 1st time I’ve renewed as I’ve had no issues with them. I have a listed property which is hard to insure with some insurers. They have made it possible.

I have been a Homeprotect customer for the past year and I cannot recommend them enough! The entire process from getting a quote to actually signing up for insurance was incredibly smooth and hassle-free. I truly appreciate the level of …

I researched and checked a number of companies before settling on Homeprotect house insurance and have been with them for 3 years. As I have a larger than average house they suited my needs and were able to provide add on insurance when i started holiday letting. Their policy was very competitive.

Everything about homeprotect is awesome with one exception – the expensive monthly scheme (it’s cheaper for me to pay annually at credit card rates). However, it’s easy to renew, staff are available and knowledgeable and deal well with …

I phoned Home Protect to update the payment details on a policy. I had to listen to their pre-recorded messages which said you need to give accurate, truthful information which is fair enough. …

Has been extremely easy to insure my house. ; I actually did it on the go.

Homeprotect came up with by far the best deal of multiple companies. Provided …

Called Home Protect today to discuss a renewal of our home insurance. Super helpful and friendly staff, and the renewal price was LOWER than my policy last year without doing the whole ‘can you do any better’ saga that I’ve done with other insurers. Nothing but good things so far!

Policy is clear and fairly flexible to suit my needs.
Prices are reasonable.
Renewals come through with lots of notice and it’s easy to renew if you want to.

Happily I haven’t had to use you but I did phone up to find what I was covered for as I didn’t use you when I should have for a leaking tap. You kindly sent me a booklet explaining what the basic emergency home cover would cover so I know for the future. The person I spoke to was helpful, said they’d send the booklet which did arrive.

Easily the worst insurance company I have had the displeasure of dealing with.
Ridiculous waiting on hold times on the phone if they ever answer, several times after connecting with an operator the phone line would go dead too. …

Very helpful telephone service to check my cover was sufficient. The renewal was cheaper than I expected. So no messing around getting other quotes, I just let it auto renew.

Renewed my policy for the 3rd year running as only pennies more than the closest alternative on the comparison sites.
Advisor very personable, thorough and patient looking at different options.

Absolutely disgusting, non-existing customer service. Every time I attempt to speak to a customer service agent I have to wait 45+ minutes. They are unable to help as they simply don’t have access to their contracted 3rd party partners’ …

I had to cancel my policy after 19 days due to unforeseen circumstances.
To do this cost me £164.41 as they said that the insurance is paid upfront by them to another company. …

Spent over an hour trying to submit a claim. Made 5 calls. Got cut off after waiting 20 minutes to speak to some one. This happened twice. Eventually got to speak to someone but they said “I’ll put you through” and the same thing happened …

If I could give zero stars I would. I have been trying to sort out my insurance with this company for weeks. The worst experience I have ever had. Incompetent and badly trained customer service staff, no one solves problems, a payment of …

Very easy to renew and a really good price.
Great that it asks about how long you may be away from home as I travel for long periods now retired. This being included in the insurance details is great for me

I was amazed at how fast the whole sign up process took, easy and to the points questions relevant the issuance of the insurance.
I have not been bothered or harassed by them with marketing emails and junk …

Before I renewed our policy I shopped around to see if there was a better deal available but after numerous searches I couldn’t find anyone to compete with the policy from home direct – they wrote to us in a timely manner to remind us of our renewal date and the renewal was automatic

I have no experience of making a claim with them, thank goodness but they seem to be good value. I was a bit disappointed that I got no warning of my upcoming renewal, just a letter after they had taken the full annual premium out of my account

AVOID AVOID AVOID

Quote for renovation insurance MADE . Spoke to adviser honest about all aspects …

DON’T WASTE YOUR TIME.
The online forms for insurance completed and I called the helpdesk to double check they insure work from home before I completed the form (just talking to …

Easy to set up, answered my query quickly. Let’s see if they are any help should I make a claim, that’s when it tends to show its true value. Until then yeah I can confirm they are great at setting up a policy and taking my money.

Renewed again this year, (about the 5th year now) Customer service brilliant ,very friendly and helpful, and nothing was too much trouble The price was very competitive and got a great cover too would definitely recommend getting a quote

This was half the cost of a famous insurance broker with a bulldog as an emblem. The application also allowed to put full details of any previous or current concerns which gives peace of mind. I would definitely recommend “Homeprotect”.

I looked very carefully one year ago before choosing Homeprotect. What they offered was comprehensive at a good price. The house insurance is covered with Axa. On renewal this year the policy was increased for inflation. The price went up …

I had a few,questions regarding some changes on my policy renewal.
I rang and spoke to someone who gave me a full and comprehensive explanation.
I went ahead with the renewal,it covers all of my requirements for a reasonable cost

I bought home insurance policy from home protect on March 2023 policy C09/0777949 and cancel it few days after when I saw the cover is useless . I wrote to cancel the policy and cancel the direct debit and two month later on 25/5 this fraud …

Home insurance journey is painfully s***. Found Homeprotect via a comparison journey, they’re auto-populating an old address that I’m unable to change which was never provided to the comparison service. I can only deduce that AXA, the …

Brilliant service and thoroughly recommend this product, agent was very thorough and made sure I had the correct level of cover for my needs and guess what? It was nearly half the renewal price from my old home insurance

Christmas Eve had a leak of water through kitchen ceiling called home protect. Plumber came and said he thinks it’s the pipes below the bathroom floor which he says he can’t touch as he’ll have to remove part of kitchen ceiling but we could …

Good insurance. Not 24 hour or late evening (until 10pm finish) telephone support, so difficult to discuss my quote outside of my own business hours.

Home protect provide the policy I need at a reasonable price. I haven’t made a claim so cannot review how they deal with claims. I’m a satisfied customer to date!

PEOPLE PLEASE STAY AWAY!
They are massively incompetent. Their emergency boiler cover is a farce and we’ve waited for periods upto two weeks with no heating or hot water over Christmas …

Renewed my home insurance. Process was smooth; renewal arrived in the mail; premium competitive; payment details already saved; renewal automatic; confirmation via eMail a few days later. Smooth and painless

Really helpful customer service, staff talked me through my policy to ensure all was in order and it was simple to sign up and good value.

Great price and easy to renew automatically. No fuss or bother (for past year), very competitive price and communication was efficient, also, in good time to make comparisons.

The right price paid. With everything going up it was a relief to have a bill going down. Thank you for your honesty. I mayn’t be able to afford to keep my home warm or food in the cupboard. At least this was a god send.

I have renewed my insurance policy with Homeprotect. I was happy to proceed after discussing with customer services member Mohammed. He was a good guy who could convince me to renew the Home and content insurance.

Brilliant in that they offer a great product but would have been 5 stars had they informed me about the renewal beforehand. I only found out when my credit card app pinged me to say the premium had been taken. Searched every email address …

I have just renewed my home insurance with home protect. It was really easy and simple although I had to call up to check all the details the customer service agent was really good.

Quick and painless. Rang up ref a renewal and to change a couple of details. Quote still came back cheaper than anyone else for similar cover.

No problem renewing my home insurance, even when I’d missed the date by which I should have replied. Very quick response, low price and seamless

So far so good easy to take out the policy and all documents quickly available online. Needed to change my direct debit and the helpline were extremely quick efficient and helpful. Hope the journey continues to be a good one and that I …

I’ve used these guys over the past couple of years and got great service. My situation has changed considerably and its been very easy to talk to a human who understands the details and give a fair price even via the comparison sites. Highly recommend

Good value for money insurance. Only issue was offered a free wine for new customers, hard to claim as no where could you enter code during buying insurance

If I could give this company below one star I would.
In short – DON’T USE THEM!
We woke up to a burst water pipe, water pouring down the inside walls on the …

Fair price easy to fill in form a quick quote followed and I accepted and paid, can forget for another year Thank you Gloria Le Rendu

Staff were easy and friendly to speak to.
Price was very good and up to now will use them in the future as well

Apparently having contents insurance when my tumble dryer broke down I wasn’t covered, I need an earthquake to cause a fire to burn my house down THEN IM INSURED!! A SCAM COMPANY AT ITS FINEST

Been using Homeprotect for a few years..always found them fair and easy to negotiate with. I haven’t seen any big price hikes…this year the price actually went down even though there were new features included. Thank you Homeprotect.

First time user on behalf of my elderly parents, I found the online website easy to use and the price was very competitive. So far can’t fault.

First time with this company and so far so good best price out there very easy log in and payment system seamless simple insurance form prompt reply’s to inquiries if it stays like this we will renew next year 10/10 so far

I found the on-line application process refreshingly easy, took no more than 10 minutes to read, digest and complete. Happily I have not had any claims experience to share with others.

I allowed my insurance to auto-renew as the premium was slightly lower than last year, but the cover provided was increased. Excellent service!

It’s always interesting to see how loyalty to a business is no longer rewarded.
I’ll not be renewing again if premiums continue to reflect this lack of reward

Got a letter saying my next premium would be £9 more than last year … Well that’s a refreshing change. Decided not to bother searching for a better deal as they were being reasonable. …

Recently I took out building and contents insurance and I am impressed with the coverage vs cost of the policy. I used a comparison website and they were much cheaper than the 2nd best quote.

Very easy to get very good value insurance. Price nice and clear and upgrade options along the way beating my own banks quote!

My renewal quote came through and it was still cheaper than other providers, don’t need to do anything just automatically renews. Easy to understand, jargon and Hassel free.

The Policy was well priced and very easy to re-new online. All-in-all well impressed.

No hassle renewal. Excellent customer service over the phone. Recommended.

Made the process very easy, great price and very professional, quick and made sure I understood the policy, I would use them again and recommend giving them a call for a quote

Affordable prices, competitive & easy to renew. This year saving £24 a year vs last year.

Lovely company. Good premiums and provided a very reasonable replacement for my TV without any hassle. Thanks so much!

Very helpful, we had specific issues affecting our insurance which were dealt with well

Easy renewal at a lower premium than the previous year and comparison websites. Fantastic to not waste time entering details repeatedly.

About as poor a renewal experience as you can have. Undoubtedly the cheapest in the market but it comes at a cost. Terrible customer service, badly trained advisors, lazy complaints team, and badly informed people all round. If you can afford a bit more then spend the extra with another provider.

Just renewed with Home Protect. I did speak to customer service as I had to just change a few things on my policy, which obviously effected the quote. But was allowed time to think & adjust then renewed online with Home Protect for a fair price. Good communication & easy website to use. Thank you

Our experience of Home Protect is straightforward and their insurance is comprehensive, covering any boiler repairs as well as legal protection, contents etc. This year we were also automatically given a reduced renewal price, so are pretty happy we receive a good deal and would recommend to others.

Excellent service from Customer Services as I had a query on the quote, based on on line assumptions being incorrect in my case.
Problem solved quickly with a very small increase in the premium.

Got my renewal notice and the price had dropped considerably – always a pleasant surprise. I needed to contact them on some small detail and got held in a queue for some time but got the option for them to call me back, which I took: they …

Homeprotect has made insuring an empty property during probate simple and stress free, and they were among the most competitive quotes I found. (Review is based on ease of completing the insurance application, value of policy, and clarity of documentation provided – I haven’t had to make a claim.)

Called after work to renew my policy as cheaper than anywhere else for a Grade 2 list house. Had to hold for approx 15 minutes, but I thought that wasn’t too bad. All sorted very quickly and staff very polite and everything explained very clearly.