Cambridge Water reviews

Easily most useless and woeful customer experience I have had in years. I’m not really one for public shaming, however the online accounts service doesn’t work properly and have been on hold for 90 minutes and 30mins consecutively and …

Dreadful data breach of customer data onto dark web in Summer. by parent company. Dreadful delay in advising customers until December. Then kinda it’s up to you, use this company to protect yourself. Presumably they had to pay out for this …

Abysmal customer service, constant queues on the line and only available during work time.
I’ve been sent a bill 5 times over what it was last month and I genuinely do not have the time to sit on the phone for an hour whilst at work.

I’ve paid my bills by phone for years no problem. I’m totally disgusted with the lack of response on calls no shorter than 10mins minimum up to 38 minutes with no pick up. Worse than Virgin Media and that’s no lie. …

Terrible customer service. Absolutely disgusting. Unfortunately in Cambridge there’s no other option for water services. They will purposely put you in debt and not let you know. Be very careful. Their system is absolutely trash. I would …

This has to be the worst company ever to deal with . They do not answer the telephone. I submitted a reading and move out date for my tenant and in response they submit me with a massive bill instead of for the tenant . So, so inefficient …

This company has the worst customer phone line I’ve ever experienced. If they keep people hanging on the phone for 40 minutes they should try to keep them informed (ie how long their wait might be or position in the queue). The worst thing …

Why is it so hard to setup a direct debit with you. I’ve registered online and been on hold for 30+ minutes on multiple occasions and still not managed to sort it. Terribly run with the the worst on hold music.

Legal crooks, have made themselves purposefully unavailable. As somebody else pointed out its a monopoly so where else do you go? Shameful

Have just spent 15 minutes trying to speak to a “person” to set up a direct debit.
At one point I was connected to the Accounts Dept voice mail, only to be told : “This voice mail box is full , goodbye”.
Appalling service.

Cambridge water PO Box 7040 Green Lane
Walsall WS1 9QG address doesn’t exist on g maps is this the real address for as cam phone number on letter.

Calling them 6 times a day. Spent hours waiting. No one ever picked up the phone…

Awful customer service. Sat on hold for 30 minutes passed around ‘departments’ – there can’t be that many people working there! I tried to find out about how much was outstanding on our account and when the payments were due and I kept just …

Rubbish!! 52 minutes on hold
Can’t get through to pay bill. Disgraceful!!!

I don’t have any water so called to ask if there was any issues. She put the phone down on me – fuming!

We’ve never had any major problems so I’m not sure how well they deal with those. Everything was good until we tried to move out.. Our previous house was supplied by South Staff Water so we have reported we are moving out and gave the new …

Staff are friendly on the telephone, but the systems they have available appear to be awful. …

Spoke to Samuel. He was so kind and professional. Very helpful. I highly recommend Cambridge water. Have been with them for 4 years now and am staying put. Never had a problem even in emergencies. Always great with me.

Online bills not presented, customer service nice but no result in the end. Change payment method from half year to monthly need call customer service. Keeping 3 old account ( previous addresses ) under my same account and all of them …

Personally I have never had a problem with Cambridge Water. When I ring them they answer fairly quick, act professionally, and then when I tell them I will be paying my bill in a few weeks they are fine with this. I always ring in the morning so perhaps they have split shifts, and the afternoon staff are not as good.

Rang yesterday to report a problem with my elderly mother in laws supply just to ask if there was a problem in the area.Due to her high risk status the duty engineer was contacted and telephoned immediately to try to resolve issue by phone …

I have called the Cambridge Water Company a number of times over the past five years regarding various enquires. I have always found their customer service to be extremely courteous and efficient. As far as I’m concerned, the low score on the google reviews doesn’t do them any justice.

Called to get copies of past bills. Required multiple calls; initially only sent half of those requested. First person I spoke with was very helpful. Second guy, not so much. He insisted it can’t be done, even though I explained that the …

Painful!
Staff today including a manager! Explaining the situation of paying in full for my bill, …

This is to the employee Andy Kew who came out to visit me today to see if I had a leakage underground has I recently got a bill through at £458 even though I pay £30.00pcm. Anyways found out both my toilets have been leaking and I am liable …

Hi

just want to let you know on the last 2 visits Bob Monk has been able to sort my …

Ever since Cambridge water was taken over by Staffs Water and the customer call centre was moved, the level of courtesy and service has plummeted. Prior to this I always had excellent service, which makes the difference even more stark. Sort it out South Staffs!

Really appreciate your very quick response…!!! We mains broke midnight yesterday. We called in the night, and people came to fix in the night. They worked the whole night and the issue was fixed by morning. That was a very quick response for a major problem.

Very poor customer service telephone operators.

Nobody picking up on the Business User telephone number. Appalling that I cannot register with the company who currently supply the business unit I have just bought. Can’t wait to sack them.

Terrible company – unless you like regularly waiting over 45 minute for someone to answer the phone – today been waiting over an hour and still no one answers the phone. This is normal for their customer service lines . Have given up and lost the will to live. Only has 1 star cos wont let me give none

What a shambles! The website does not work, day after day, and the ‘help line’ never gets answered. …

My car broken down on the side road , 1of AA came and without checking my car drove away ,when I was in different and helpless time ,Cambridge water company mr bill smith came and gave me a big help , under his help , I could drove my car back home ! He is really kind and good person ! Many thanks

Charged me £201 for 4 months without a bill. Advance payment didn’t reflect in my account. Water meter serial num and readings wiped off my account.

Takes an age for the company to answer the phone. Like most others nowadays. All hiding behind Covid. What happened to customer service

I m trying to open an online account…but still no answer after 23 days . I ve gave them my meters and details in the first day I ve moved in….and no sign for their part….not even a short mail. I m still waiting for …

1 star just because I cannot put 0 stars! They duplicated my bill and still taking 2 direct debit for the same bill. 3 months that I am calling them without any real answer. Shame on you!

Good quality water, flowing reliably. Mineral content is a bit too high but this comes with the region. Can generally recommend.

Waiting time to answer phone is really bad. the customer service is poor. please read others review below and all correct as I had a same issue with them.

Called at 1635. Sat waiting for 25 kins to get through, until I got cut off as they closed at 5. Brilliant.

They make up numbers, told us they got a reading from our property. No one ever showd up. Charge way to much.

I have to say the customer service has always been very helpful. Whenever I have asked for an enquiry. Had small issues but always Had them resolved

After having contacted them several times over the last few months in reference to water tasting a bit like medicine, no one is still to be seen to collect a water sample!! 🙁

2 star because therearen’t public drinking fountains in Cambridge, if you can advice me I will be happy to change this feedback

Left us with a leaking stop cock for 3 weeks because they forgot to submit it to the sub contractors.

Appalling company to deal with, just to many instances of poor service to bother detailing!

hopeless company could not change a sink plug let alone anything else

Always been helpful and delivered good service

Lovely service over the phone!

Sorted out an unusually high water bill for me

Everything you come to expect from a monopoly and more!

Unacceptable long wait on the telephone.

quick to answer very helpful

Cowboys

My house has no water at night to check if there is a p …