Carbase average reviews all over the web

3.5
Total Reviews 80

Average reviews from all platforms

Average Rating 3.5

Average reviews from all platforms

  • 5.0
    45
  • 4.0
    4
  • 3.0
    1
  • 2.0
    2
  • 1.0
    28
Carbase reviews breakdown:
Google
3.5
80

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80 Carbase reviews on Google

CR
Carl Rowlands 1 year ago on Google
( 1 out of 5 )

Terrible service lots of problems with the car I’ve contacted them multiple times and sent the photos of the problems they never call me back we were charged for paint protection that hasn’t been carried out paint is flaking off on some …

JC
Jeff Conley 1 year ago on Google
( 5 out of 5 )

i Bought a 69 plate mitsubishi warrior from them last week, i never saw the truck and did everything online, and over the phone, the guys (especially Matt ) were excellent, helpful, honest and proactive, the truck arrived and it’s better …

NF
No Fall (NoFalI) 1 year ago on Google
( 5 out of 5 )

I would like to take a moment to commend Ashly, the sales representative receptionist, for his outstanding work at your company. Ashly is a true professional who consistently goes above and beyond to provide exceptional service to your …

K
Kieran 1 year ago on Google
( 5 out of 5 )

We popped in just to browse but ended up driving away in a brand new car! The staff were very helpful considering how busy the dealership was and our salesmen Archie Monks was friendly, chatty and made the experience so easy and enjoyable. Very impressed all around!

C
csc 1 year ago on Google
( 5 out of 5 )

I am not very knowledgeable about cars so I had some reluctance in making a large purchase from a dealer I was not familiar with. I found the support by Reece and his team at Carbase to be reassuring throughout the purchase process. They …

SM
Syed Muhammad Ahsan 1 year ago on Google
( 5 out of 5 )

Updating my review: Lana from Carbase contacted me just after I posted this and resolved my issue promptly. Really appreciate that!! It’s good to see that Carbase ensures customer satisfaction and takes negative feedback seriously. Will …

G
Gary 1 year ago on Google
( 5 out of 5 )

Joe was ridiculously busy when we turned up an hour early but he still made time to say hello and have a drink made for us, everything was made extremely easy and straightforward for the purchase of the vehicle. …

E
emmarobo87 1 year ago on Google
( 5 out of 5 )

We had a fantastic experience at Carbase. Reece was outstanding from start to finish. He was Incredibly professional, friendly and trustworthy and we would certainly come back to deal with him and the team again. Looking forward to seeing …

AM
Ashley Morgan 1 year ago on Google
( 5 out of 5 )

I bought my car from Carbase originally and had a positive experience with a gentleman named Ash. Fast forward 3 years I made the decision to sell and after the complete run around and low-balling by other car buyers I decided to take it …

ES
Eva Szabo-Krajnyak 1 year ago on Google
( 5 out of 5 )

Brilliant, quick and smooth customer service. Joe Ramsay was very helpful throughout all steps of our vehicle purchasing journey with Carbase, and delivered all promises from the test driving to the collection of the vehicle. His overall …

JR
James Reynolds 1 year ago on Google
( 4 out of 5 )

Good selection of cars available, and easy to book in a test drive, the prices are competitive for the region and they are RAC approved which is reassuring. The sales team provide a good service however the admin and speed could certainly …

FA
Ferdi Akbas 1 year ago on Google
( 1 out of 5 )

Do not buy the RAC Warranty. You pay thousands of pounds for a Warranty that doesn’t cover when you need it. This is our third car from this company and second RAC Warranty. It says it doesn’t cover wear and tear and the pdf filter which I …

CP
Christopher Premraj 1 year ago on Google
( 4 out of 5 )

Good collection of cars, plenty to view.
Excellent customer service

JS
James Staziker 1 year ago on Google
( 5 out of 5 )

Carbase Bristol had great communication, keeping me up to date on a vehicle that was being prepared. – Friendly staff, all questions answered, looked like there was many great deals to be had! I travelled from over 3 hours away and the team …

CC
Chris Cooke 1 year ago on Google
( 1 out of 5 )

Booked a test drive for 11am. I am a cash buyer and was prepared to buy a £23,000 car. Waited 25 mins and went to ask the guy on reception if the salesperson was still available. The guy on reception was playing on his phone. He then said …

JL
Jamie Large 1 year ago on Google
( 5 out of 5 )

We came to Carbase to buy a car for my mother in law which we knew was not going to be an easy task! All I can say is thank god for Corey! From the moment he introduced himself to the minute we left he was absolutely Amazing! Extremely …

AB
Adam Boyes 1 year ago on Google
( 5 out of 5 )

Extremely good service! Very happy. All the staff were great and attentive. The experience was far better than I was expecting and I recommend anyone looking to buy a car to check out Carbase!

EP
Emily Patron 1 year ago on Google
( 5 out of 5 )

Despite being slightly apprehensive about the whole process, Jess and Troy pulled out all the stops to put us at ease, reassure us, and send us home knowing we’d had the best possible outcome! …

AN
Anthony Nelson 1 year ago on Google
( 5 out of 5 )

Great attentive customer service, and they ensure a most reassuring handover. From reception, business manager and sales reps, everyone was really professional to deal with. The car itself was very well presented and ready on time.

SK
Shirley Kent 1 year ago on Google
( 5 out of 5 )

Really helpful and although I was made aware of extra products I was never pushed to purchase them. Dan knowledgeably answered all my questions and was very professional. Had exactly the car I wanted and I am extremely happy with it.

KF
Katie Friend 1 year ago on Google
( 5 out of 5 )

Had a great experience selling my car to Carbase, Mirgen was really friendly and helpful throughout the experience and made it very easy for me. Remaining finance settled and money in my bank account within 24 hours of handing over the keys. I’d recommend them to anyone.

AB
Anna Binnie-Dawson 1 year ago on Google
( 4 out of 5 )

Helpful and cheerful staff, particularly Jo who helped us as we made our decision to buy. We were able to drive away with the car having been taken through the whole process during the afternoon. We recommend you call ahead to arrange a …

WK
Wiktoria Kasprzak 1 year ago on Google
( 1 out of 5 )

I recently had a disappointing experience with Carbase, and I would like to share my feedback publicly (as the complaints department has not gotten back to me even after they requested more details). Upon arriving at Carbase Bristol to …

AH
Andrew Hendricks 1 year ago on Google
( 5 out of 5 )

Tendayi was very attentive and helpful when purchasing my car. He has a friendly disposition and has been helpful in after-sales queries. His customer care is exemplary and an asset to Carbase.

MH
Matthew Harris 1 year ago on Google
( 1 out of 5 )

Terrible way to do business. Arrived on a Saturday to look at vehicles I was interested in. Found one I liked and also thought the price in the window was fair. Came inside to leave a deposit only to be told that the price in the window had …

TR
Tim Rolinson 1 year ago on Google
( 5 out of 5 )

Mirgen handled the sale brilliantly. He wasn’t a pushy salesman and calmly talked through our options and explained the car’s features. A stress free car buying experience, thank you.

MD
Mark Durber 1 year ago on Google
( 5 out of 5 )

Reece was absolutely ace! Really charismatic, but also straight talking and honest. Felt really assured and confident with buying a car here. Highly recommend.

AK
Alexandra K. 1 year ago on Google
( 5 out of 5 )

On 8th June 2023, we bought from Carbase Bristol a used car. The service provided to us by Mirgen was stellar. He is amazing! He made the whole procedure effortless and easy for us. He even drove with us to the Post Office so we could pay …

MS
moose senior 1 year ago on Google
( 5 out of 5 )

Really good experience, found a vehicle within my budget and the whole team was there along the way! Shoutout to Ellie who took care of me, its really good that the store is also open on Sundays, you can pop in on your day off to buy a car and leave with a great vehicle.

NJ
Nicola Johnson 1 year ago on Google
( 1 out of 5 )

Carbase charged us £200 for the V5 to be sent to them of a car that we part ex’ed (recently swopped from a private plate) when they shouldn’t have (they put it into trade at the time of purchase so the V5 was sent directly to them). …

SP
sam Pearce 1 year ago on Google
( 3 out of 5 )

I purchased a new car from the Bristol branch. The sale went smoothly, the salesman was knowledgeable. I would of give him 5 starts. Unfortunately trying to get to speak to someone, about a problem I was having, after my purchase was really difficult. It took a week to resolve

HK
Henry Kemme 1 year ago on Google
( 1 out of 5 )

Up until the sale was completed it was all smiles and good will. Once the deal was done, a total lack of interest. I left something in the car I’d traded in. Texted later the same day, called, texted again and e mailed, but nobody bothered …

MM
Magnus Mackay 1 year ago on Google
( 5 out of 5 )

Dealt with Ben in Bristol from start time finish. He was very polite and very helpful during the whole process. Would definitely recommend him and the rest of the team.

RC
Rem Conway 1 year ago on Google
( 1 out of 5 )

Extremely disappointing service. They promise you everything during the sale and then once you’ve brought the car, it doesn’t happen. …

LJ
Lucy James 1 year ago on Google
( 1 out of 5 )

Disappointed with the customer service experienced today – called at 10am to arrange a test drive, told the vehicle was ready to go and we were booked in for 1pm. At 11:30 we received a call to inform us that the car needed a new tyre, and …

AW
Adam Wilkins 1 year ago on Google
( 5 out of 5 )

I was in need of a crew cab van and luckily I headed to vanbase in Avonmouth , where I was welcomed by a salesperson named Ian.
Ian was happy to take time to sit down and discuss my options .With a huge …

IM
Ionela Matache 1 year ago on Google
( 5 out of 5 )

Oustanding service! Especially from Archie Monks and Tony Radnedge the salesman’s. They was very friendly and profesional, was pleasant and so helpful and explained everything about my car and answered my quesrions . My car has been a …

GJ
Gee July 1 year ago on Google
( 5 out of 5 )

Had a fantastic experience at carbase, was simple and easy. Archie did his upmost to make sure I had the car in time and answered all questions confidently. Tony, who also was very helpful and patient, and explained everything in thorough …

NM
Negoita Mihai Alexandru 1 year ago on Google
( 1 out of 5 )

I would not recommend this “company” to my enemies. They sold me a car, Audi A4 2017 3.0 TDI Quatro for more than £19.000, which was full of faults. Two weeks after buying the car I took it to my mechanic who pointed 3 critical faults with …

EH
Emily Haskins 1 year ago on Google
( 5 out of 5 )

James was amazing, he helped me find the car I wanted taking into consideration my wants, he explained everything so well and made sure I understood everything. He told me what each document I was signing was about and how the different …

DB
Dan Boots 1 year ago on Google
( 1 out of 5 )

Shame we couldn’t give less.
Travelled down to look in the forecourt on Saturday, spotted a car we liked and booked a test drive for the following day. So we travelled down again, took the …

LG
Lee Glass 1 year ago on Google
( 1 out of 5 )

Absolutely terrible after sales service from carbase bristol.
We purchased a mercedes A class which was supposed to be our dream family car, but we had nothing but problems with it from the first week after purchaseing. …

DG
Danielle Giles 1 year ago on Google
( 5 out of 5 )

Great service by Joe kept us well informed regarding our vehicle, he was very accommodating as we were travelling down from the midlands! Would definitely recommend and use again!

AH
Adam Hall 1 year ago on Google
( 1 out of 5 )

Advice – Make sure you are eligible for everything before you pay. Pointless, ineffective and indifferent manager letting his staff down. Jess and Tony were excellent. 5 Stars for them. But last hurdle soured it. …

AD
Ashleigh Duncan 1 year ago on Google
( 5 out of 5 )

amazing car buying experience. You will not find a better car dealership – Treated with respect, no hard sell. made to feel welcome with no pressure.

MD
Mo Dehnoo 1 year ago on Google
( 1 out of 5 )

I saw a car online, contact them and request a video about the car,no one sent it to me ,after 10 days one of the sales team told me to pay deposit then they can send me the video,I paid the deposit and I was told this time they don’t do …

TE
Tristan Easter 1 year ago on Google
( 1 out of 5 )

Really poor service. The sales staff couldn’t have been any less interested in selling me a car. Every question was a chore for him to answer and he very quickly got bored and walked off. It may be alright if you fit their demographic, but I walked away very disappointed and with no intention of buying from them.

ST
sarah tippins 1 year ago on Google
( 1 out of 5 )

Lack of communication – their admin department don’t speak to the sales department, they can’t organise anything. If you don’t use their finance company they make everything very awkward, and very expensive. I have been trying to buy a …

JD
Jason Dixon 1 year ago on Google
( 2 out of 5 )

Car so far great but very poor service even though we pre booked a appointment we where passed around the shop floor to 4 different sales People. …

RP
Rebecca Pike 1 year ago on Google
( 5 out of 5 )

Everything was made easy. Jo was absolutely fantastic and put me at ease! I would definitely recommend purchasing a car here.

DS
d s 1 year ago on Google
( 5 out of 5 )

We can’t recommend enough Carbase Bristol: we’ve just bought a car from Carbase Bristol and have had the best experience. Tendayi & Nadeem both helped us throughout kindly, promptly & went the extra mile to explain everything and provided …

RH
Ryan Hocking 1 year ago on Google
( 1 out of 5 )

Do not buy from this company, they offer you everything under the sun.. try charging you for warranty saying it will cover anything and everything, as soon as I drove away from the place 3 problems popped up on dashboard so took to garage …

RW
Rachael Whitehead 1 year ago on Google
( 5 out of 5 )

Great customer service, everything explained with no pressure. Plenty of time to look round the car and test drive. Hassle free all round!

AM
Anda Mihaila 1 year ago on Google
( 1 out of 5 )

They should stop selling cars that are with problems. After less than one month my husband car had major problems with the engine and now he is told he needs to wait one month to get repaired without providing any car in return. We are both …

NM
Naomi Morgan 1 year ago on Google
( 5 out of 5 )

Staff at Carbase Bristol were very accommodating and friendly. Even on a busy weekend they ensured we were being looked after and updated us on progress whenever possible.

DH
Daniel Hurley 1 year ago on Google
( 1 out of 5 )

I would strongly advise anyone to think twice before buying a car from this lot we baught a 17k kia sportage from them in January the morning after we came out to find a rear tyre deflated and the other rear partially deflated ! 3 months …

CC
Charish Cristea 1 year ago on Google
( 4 out of 5 )

Joe and his team at Carbase Bristol made my experience quick and made the process easy. They listened to me and dealt with my enquiries in a professional and friendly manner. Joe’s attentive to his customer needs (e.g offering …

LE
Lauren Evans 1 year ago on Google
( 1 out of 5 )

Attempted to purchase a vehicle from Carbase this year however find the process very difficult and pushy staff
Firstly I was informed that I would need to pay a £99 deposit to actually view …

BP
BEL Pun 1 year ago on Google
( 5 out of 5 )

Mirgen who touched the car up for meand fixed a little trim, tadas at the Bristol store were
tremendous.Heith was smooth with the handover . Overall I m very happy with carbase

CJ
Connah James 1 year ago on Google
( 5 out of 5 )

Very good customer service will definitely be happy to use them again when looking for a new car very helpful .

RM
Rachel M 1 year ago on Google
( 1 out of 5 )

Terrible service!!! Car interior was actually damaged (leather seat with quite a sizeable hole!) but I was challenged when raising this as if to insinuate that I was lying only to be confirmed right when the salesman actually looked inside …

JW
james wigg 1 year ago on Google
( 1 out of 5 )

Missing nav card, missing rear headrest, got told by two members of staff they won’t honour the auto trader price. Their words not mine. Kept saying reflected in price, however it was advertised on both websites as the Nav model. How can it …

JJ
jimbob jejulem 1 year ago on Google
( 5 out of 5 )

dealt with Joe and Troy, Joe helped with everything about the car and Troy with the purchase part. Great pair and very helpful! Would Highley recommend them 🙂

EB
Emma Brady 1 year ago on Google
( 1 out of 5 )

A shambles of a process with Miss sold auto trader adverts and extras pressured by sales men with significantly over priced GAP insurance.
Past from pillar to post after nearly 3 hours of a pre booked appointment we …

MP
Mihai Preoteasa 1 year ago on Google
( 1 out of 5 )

Terrible customer service. I paid to reserve a car for 3 days, but they call me 2 days after to tell me someone else is buying the car (while my reservation was supposed to still be active)

CI
Craig Ifill 1 year ago on Google
( 1 out of 5 )

Con artists I put a deposit down on a car waited 10 days for all the checks and mot to be done they called me 8 o’clock Friday night and told me the cars ready I said I’ll come on Monday they said I better come there over there weekend so …

EF
Emily Fisher 1 year ago on Google
( 1 out of 5 )

We have had almost a year battle trying to get our car door fixed. We paid for extended warranty, which runs out soon, and have contacted over 30x to get this fixed. Each time we speak to someone but no one ever gets back to us as promised. Extremely disappointed

RG
Recai GÜNAY 1 year ago on Google
( 5 out of 5 )

Mirgen is friendly sales man all supportive and result oriented, thanks to him and Carbase and highly recommended for secure cars buying.

LF
Leonardo Fernandes 1 year ago on Google
( 5 out of 5 )

I was lucky to be attended by Ifzal. His costumer service was outstanding, he was helpful and friendly, and I understood everything he explained, because he did it well. Highly recommend to look for him when ur at the store.

SP
Seema Patel 1 year ago on Google
( 5 out of 5 )

Beyond excellent. Great service and specs. All the questions were answered with all the right info. Superb professionalism from both Tadas and Ifzal at the Bristol Branch. Furthermore great initial welcome from the Weston Branch too.

GJ
Georgia Jeffries 1 year ago on Google
( 5 out of 5 )

Reece was very helpful and talked through the car specs in detail. Would definitely recommend going here. Lovely experience.

IT
Imogen Thynne 1 year ago on Google
( 5 out of 5 )

Very happy with the service I received from Joe, Troy and the team at Carbase Bristol. The whole process was very smooth and they ensured I was well looked after from start to finish. They part exchanged my old car and gave me a good price. Very happy with everything. Thank you very much, would certainly recommend.

ZO
Ze3 official 1 year ago on Google
( 5 out of 5 )

Mister Mirgen Zyfi been a amazing sales man, not pushy at all the whole experience was great and straight forward, everybody been lovely. But this man deserve a big big pay rise!!

YY
Ypatingas Ypatingas 1 year ago on Google
( 1 out of 5 )

Basically they are thieves . They offered me 800 pounds less for my car as a part ex than webuyanycar… and thur were not willing to drop the price of their car 🙂 I am even surprised how can anyone rate them more than 1 star 🙂

NK
Nigel Kettell 1 year ago on Google
( 2 out of 5 )

DON’T PURCHASE THE SAFEGUARD PAINT PROTECTION
I am updating my 5 star review from 4 months ago beacause of issues with the Safeguard paint protection that I purchased for the car and the subsequent terrible …

HT
HAZELL THOMAS 1 year ago on Google
( 5 out of 5 )

Excellent service Reece was great and very patient patient as we were in a rush. Car is great, very happy.

MC
Michael Cook 1 year ago on Google
( 5 out of 5 )

I thought the whole car buying experience was handled very well. Everyone I dealt with was really friendly and helpful and the cars were very well presented.

LB
Lee B 1 year ago on Google
( 5 out of 5 )

Excellent service from Reese and the team. Got a great car for a good price.

BW
Ben Williams 1 year ago on Google
( 1 out of 5 )

The most awful service I have ever experienced buying a car. Having previously purchased cars through Cotswold BMW, we decided to try something different. We arrived at 2pm, and left at 6:30pm. We were a cash buyer, ready to go, but the …

AA
Arvind Appakkannu 1 year ago on Google
( 5 out of 5 )

It is good place to buy a used car. Mr.Mirgen helped and explained me very well about the car.

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