Cavendish Hospital reviews

Simply the best and cleanest experience I have ever had visiting a Doctor through NHS.
Amazing.
Thanks Dr.

I changed to this surgery when I moved home and I’m nothing but impressed. So many people criticise the NHS for the few things that they do wrong, but don’t mention all the many things that they do right. I’ve been in for a few different …

I would give 10 stars if I could.

Nice, clean and modern. Great people at the reception, polite and helpful. …

Again Jill saves the day, this lady is outstanding and has helped me numerous times. All Dr’s receptionists need to take a look. fantastic, huge thank you

Very disappointing level of care and highly disorganised. Unable to obtain an appointment when requested and a huge lack of empathy and humanity by staff. Noticed a big deterioration in my health since joining this practice. This is the worst GP practice I have ever come across.

No waiting time. Courteous, congenial and professional staff. Altogether it has been great dealing with NHS. Have all a Happy New Year!

I can wholeheartedly say my experience from dealing with receptionists to doctors has been exemplary– cannot say this for experiences I have had at other surgeries/hospital. The receptionists have always treated me with respect, and have …

I’m so glad I picked this surgery when I moved to London and was looking for local surgeries in the area. My experience of the staff and particularly the doctors, has always been absolutely exceptional! The doctors I’ve seen are …

This surgery truly is terrible. I’m not sure how you are actually supposed to book a GP appointment with them; I’ve phoned them repeatedly to be left in a queue for 20 minutes then disconnected; their website is impossible to navigate. It seems to me that they are so busy that people not being able to book is probably a good thing….

Nothing wrong with the clinic itself, but been pretty difficult to seek care, to be honest. I’m frequently postponed requests for in-person visits with a ‘let’s wait and see’ approach, which results in unnecessarily worsening illness as a …

Over the past couple of years that i have been registered here there have been bad times with the reception staff. I am so grateful that the management have been making changes to how the staff deal with clients especially the last couple …

I have been a client here for the past 30 years and I always found the staff/health care professionals /Doctors etc personable, professional, efficient, effective and pleasant. …

I have had a few blood tests – very few – as my veins are so tricky – and I always return black and blue! Imagine my surprise – and joy – when today Rosemary took one look at my arm and it was done before I knew it had started! Exceptional treatment.

All doctors are lovely and great but was incredibly unimpressed with the reception. I have been there for 10 years and always felt the same. Today i went in and politely asked a question. The man didn’t even look at me and answered as if i …

The doctors were lovely but receptionists had seven a big issue. The practice is supposed to opened at 8 am and I tried since, was still closed at 9 meaning I have lost an important appointment because nobody would pick up the phone.

This practice is all kinds of wonderful. Attentive, kind and just damn lovely. Recommend in a heartbeat! Special mention: James, Marouane, Nev and Dr Lovett 🌟 …

I love my practice. Appointments a bit short but I guess that’s nhs standards. Doctors and nurses are amazing. They are always trying to improve their service, getting more staff and online system very efficient and advanced for anything ranging from appointments to prescriptions to messaging the doctors.

Terrible practice! Stay away if you don’t want to get an extra stress ! Had quite a few serious issues with them starting from losing my son’s test samples by receptionist to issues involving social services and police trying to break into …

Latly this clinic is a big NO NO
This practice is the worst especially the receptionist that ________ lady the most rudest women I have come across I cant believe her attitude towards patients …

The care that I have experienced from all the doctors at Cavendish Health Centre is exceptional, they have an incredible front bench! Thank-you!

A very professional surgery. Timely call backs and referrals. Excellent doctors and a very good team of nursing staff. We transfered to this practice on moving home from another part of London W1. Sopleased we did. Of course it is sometimes …

My medical practice for many years – always maintains a very high level of service -professional, timely, considerate, efficient, and “going the extra mile” to be helpful. I cannot rate them highly enough – from doctors to nurses to reception. Amazing.

I couldn’t fault the service we as a family receive from CHC, any staff member I have encountered is helpful and polite and I just hope they keep doing what they are doing, as from our family’s perspective they offer a reliably valuable service. Thank you to you all

Obnoxious male telephone receptionist, chronic telephone appointment service, face to face appointments so far off one will either be dead or have recovered by the time a doctor can see you. Miss the call and you have to wait 10 days …

The only issue I have is with the reception staff. They seem to have a laid back approach. Laying back in there chairs speaking as if it’s to much for them to do. No eye contact. No caring for the client. Drs have been great and the nurses. Reception let the place down.

They never answer the phone. I need a repeat prescription for my anti anxiety medication and can’t get through at all. Tried all day Friday, Monday and same thing this morning

The staff have been consistently nice and understanding, and appointments aren’t too difficult to come by. My only complaint is that appointments are 10 min standard, which only allows time for really one question – but this is a general NHS issue (I’m new to NHS).

One star is generous. This “Health Centre” made my girlfriend cry today; what kind of healthcare place does that? Incompetent and unhelpful receptionists, and an impatient, unsympathetic and uncaring “nurse” who didn’t take any of her …

I’ve always had very pleasant and competent service at the Cavendish Health Centre, and have been a patient of the clinic for at least 15 years. As with any busy government service, proactivity is sometimes needed on the part of the patient …

I always find the staff at the cavendish health centre so patient and polite. My doctor is so lovely and such a pleasure dealing with. I always feel valued and taken care of at the cavendish health centre. Leon

UPDATE 01/03/2019: HORRIBLE HORRIBLE HORRIBLE

I moved to another GP as they are absolutely terrible: from customer service to …

Had to see health care assistant for bloods , she took my blood pressure 3 times and it was very high ,She told me to make an appointment to see the doctor Asked the receptionist for an appointment band was told there was none to phone …

Doctors are great. However the male reception staff I spoke to yesterday regarding a repeat prescription was breathtakingly rude and ignorant and seemed to delight in being as unhelpful as possible. …

I look after an elderly lady who is registered here. She has had regular appointments in the 5 years I have been with her, and the service delivery has been helpful and of a good quality. On the one occasion I had to use it myself, I also found them helpful.

Even 1 star is too much for the service. Never actually met my GP. Should have been referred to hospital more than a month ago about my pregnancy which still hasnt happened and mow am in the 12th week. Rude attitude by staff who are not helpful at all. Requested call back from nurse which also didnt happen.

I am a new patient and the doctor I saw was was just wonderful, but, I have to agree with some of the reviews about the reception staff. The lady I saw was dismissive, uninterested and quite frankly rude.

Amazed that anyone could review this health centre badly. I’ve had the most excellent service there for the last 5 years and have never experienced anything other than lovely doctors and swift appointments. Particularly by comparison to other practices it’s fantastic

I find the practice well run. I find the reception staff helpful and most of the receptionists understand why an appointment is needed. They ring back when they say and in the main work under extreme pressure.

Hi there Can you let us, your patients, know what your timetable is for flu and Covid top up jabs? Many people I know have had both but no news from you on your website. With thanks

From the receptionist’s, nursing staff and Doctor’s. Excellent, sufficient and caring service.

The reception staff is not competent and unfriendly. They booked in the wrong appointment for me (which was urgent). They did not apologise and were not trying to find a solution but instead offered me to come back in two weeks time.

I have been to the clinic 6 times , the girls at the reception desk are always rude and unfriendly. It is absolutely shocking how rude they are there . Doctors are friendly and professional .

I just wanted to say that my wife and I love Cavendish Health Centre. We both feel safe with you and value your prompt and friendly response to any situation

One of the best health centre… Every one is very accomodating.

I had a great experience with Rosemarie Griffiths. She was lovely, very professional and excellent at what she does.

Expect a change of doctors (all of them) once a month. The only GP in London that I have come across that does that. Inconvenient to see a new doctor every time I book an appointment.

Service and politeness lacking. They do not communicate info amongst them selves and the level of concern for elderly and vulnerable is woeful and inadequate

The receptionist are really rude… it seems that you are asking for a favour when it is their job to book an appointment. Moreover, I was told that they will call me back and they have never called me… (but they say yes).

Wonderful practise…doctors who listen and always given the best care possible.

Great GPs, very friendly, all booking online

Awful staff… they ask the customers to do their job, lazy and rude receptionists .

Very helpful and great treatment from all the staff

Exceptional NHS surgery in central London

Awful attitude by staff. Awful service. Left as soon as I possibly could.