Chamonix Estates Limited reviews

I own a property which is unfortunately currently managed by Chamonix Estate. During the years of them managing the blocks, we have only experienced an extremely bad service. Chamonix Estate do not answer calls, they do not respond to …

Absolutely terrible company. Due to an “error in their admin team” we have just been billed over £1,000 to pay to them in the next 2 weeks. Despite paying by direct debit monthly to them ontop (which has been randomly stopped by them this …

We pay Chamonix an exorbitant sum to maintain our apartment building. I’ll let the pictures speak for themselves. The building is only about 5 years old.

A proper FRAUD company
The worst company ever! A proper FRAUD company. The building is going to ruin. The lift is not maintained at all. The security gate has not been working for a …

They’re shockingly bad, ignorant customer service team. Impossible to get hold of anyone to complain about their poor service. Service from central office is shocking they won’t answer the phones won’t reply to emails and are of no help at …

Chamonix Estates Property is FRAUD COMPANY !!! Most destructive company, they destroyed our all garden an charge us 40k per year for garnering. Poor maintenance, poor cleaning service, very high maintenance administration fees. HIGH MAINTENANCE ADMINISTRATION FEES

Probably the worst company that I’ve ever had the misfortune of dealing with.

We paid an extortionate management fee to them for the best part of 10 years …

This company is a shambles. Maintenance turn up
and provide no meaningful service or upkeep.
What they are good at is urinating on the grounds …

Chamonix were actually OK until they sold out to Firstport. Now they are definitely one to be avoided. Worst management company.

I know you might be hearing this quite a bit recently but you are holding up our house sale now, final thing we need to get done is receive one of your legendary “Management Information Packs”! They must be very valuable and clearly should …

No one answers the phones, no response to emails, myself and my solicitor have been trying to make contact for a month for some easy answers to some enquires from our buyers solicitors, it is the last thing we are waiting for to complete …

Where to even begin? I moved into a new build property in 2017 where estate management was handed over to Chamonix.
We were assigned a Rep who barely acknowledged emails and did not facilitate any …

Have sent many emails regarding our property in Castle Street High Wycombe. No response. am raising a formal complaint and will follow up with the ombudsman if no response is forthcoming in 8 weeks . suggest everyone else with issues …

Cannot get through to them on the phone. They don’t even let the phone call through -you have to leave a voicemail. Left voicemail and have heard nothing. I work for the NHS so I’m limited at what times I can call them. They sent a demand …

How can this company be so unorganised that I had to have an argument with them about how the property that I RENT is not owned by them. And the fact that the property I own that is managed by them, is in fact managed by them. They …

Deserves 0 stars.
I Echo the vast majority of responses here. Astronomical price increases year on year. Price goes up, service goes down (not that there was much ‘service’ to …

If i could rate this company 0 stars I would. Absolute shambles of a company that we’re now tied to using after buying a Taylor Wimpey home. In 12 months I’ve seen a van come to the development once! I’ve never ever seen them do any …

If I could rate zero or negative stars I would in a heartbeat.

Abysmal company. Charge extortionate rates for grounds maintenance and …

Received my annual statement last year for period 19/20 showing I had payed in full. I have just received my invoice/demand for 21/22 and it shows I am in arrears from the previous year. Tried to get help on the telephone, but we’re very …

I regretted buying a property managed by Chamonix Estates. I paid £100 a month to have the stairs hoovered once a week and to have a small lawn and a few bushes attended to a couple of times a year. The windows were rarely cleaned and bin …

It’s Christmas Day 2020 and we are in Peterborough which is Tier 4 so been a lousy day! And we just had a reminder email saying we owe this company £250 which is due by the 31st December! …

Good Afternoon,

We have recently sold our house and requested a management pack 6 weeks ago and …

3 days to replace a faulty fire alarm. Completely illegal. Had a fire alarm going off in our communal hallway, day and night for 72 hours! …

Simply put, this is the worst Management company in existence. The company are corrupt, they do the management themselves but the staff do not turn up (theft). This year they increased our service charge by 30% from the prior year. CEO …

Worst company I have ever dealt with. All residents purchasing properties where this company is the management company AVOID AVOID AVOID! they increase charges annually without proper justification, they take MONTHS to resolve issues which …

Would give 0 or minus stars if we could. New build through Taylor Wimpey in Reading. Moved in July 19, paid upfront costs with the solicitors until end of December 19. We got charged again for our ground rent and ended up paying double, …

Chamonix Estates is the worst company ive ever experienced. Amount of money they asking for over a year and quality of service, maintenance and repair is on very poor level. Twice they have send us additional invoices as they made a …

Second time reviewing this disgusting company, this time for constant annual increases of the maintenance fee we have to pay them.
I moved in to my property in 2017 and the annual fee at the time was £756. Each …

I know its a busy time at the moment for house sales, but Chamonix really haven’t helped the stress levels. The communication has been dire. Nobody is answering the customer services telephone number, it just cuts you off. I’ve left two …

An absolute farce of a company, would give 0 stars if possible as they do not deserve even close to 1 star. Charge extortionate fees. Use cheap materials and equipment which are simply not fit for purpose (the doors to our bin cupboard and …

Would not recommend this firm in any way, out of all the properties we have this company stand out as being poorly run and poor at financial accountability. After a recent backdated additional charge (due to their overspend) which they …

Terrible value for money wish i had never bought the property there.
1) service charges keep on increasing every year its about time you froze service charge for at least 2 years. Bought flat 2016 service charge was £75 per …

This estate management company is abysmal. A couple of issues I have experienced: …

Really bad and incompetent. We moved out in December and paid all fees relating to that year. We have a confirmation statement confirming this. We then paid the fee for the transfer paperwork for all solicitors to complete and even paid an …

I would give zero stars if I could. Chamonix estates are extortionate. Charging our relatively small estate of 253 houses, an amount over £49,000 a year for property maintenance which was simply a fortnightly grass cutting which wasn’t that …

Hi , we are writing the review as no other way to get anyone else to respond. Brian, please help- after you escalated to the property management services- they asked for payment for a management pack. We promptly paid that. Again our …

Update: as I have stated in my review, they are very quick to answer reviews and say the usual BS. …

Don’t really deserve the 1 star, but not possible to give them 0. Useless company that are nothing but a waste of money, that I have no choice in having to pay. Very rarely see any of the work that I apparently pay then to do, and the work …

Own a property and they are the management company. They are quick to take your money but when it comes to the work that needs doing they are not interested. Been waiting 4 years now for them to paint the communial areas in the flats and …

New apartment owners and didn’t understand what we were paying for as our solicitor didn’t explain this to us. Phoned them and had a full explanation along with the costs broken down. Really helpful and set up an instalment plan. Reported a …

I wish i could give 0 stars!
Just recieved next years service charge fees. Criminal..! My service charge has gone up £60 a month ..£720 a year..with a total fee of £3000 a year. …

Poor quality service, maintained areas missed and when reported promised “wont be missed again”, then missed the next week. Then expect me to take time off work to complain in person as they apparently cant use the photo evidence to …

This is without doubt the most pathetic property management company I have ever dealt with. Their management fees are exorbitant, they never respond to any issues or call back. When I asked them what they have done with all of the money …

Disgrace of a company. Very clear from all other reviews that 1 star is a huge compliment to them! (Shame cannot give 0 or lower!) My elderly mother moved in to her property where this company manages the grounds. She paid the ground rent a …

We sold our house in Epsom and requested a management pack FNE1 form 6 weeks ago and have still heard back nothing. My solicitor has emailed a week. I put in a formal complaint on enquiries email, yet no one has responded to the …

I have lived on a chamonix managed estate for almost 5 years. In that time our fee has increased by over £100. We are now forking out over £500 each year. When it was only £250 when the estate was built 9 years ago. Chamonix says this is …

I require a few documents for my house sale, our solicitor put an enquiry in over a week ago (would take 20minutes to provide these documents) still nothing. When you phone they state it’s a queue nothing they can do it’ll get done when …

Impossible to speak with them. We are in the process of sell our property and we’ve been waiting from months for the famous “Estate management pack” but they are not replaying to us or to our solicitors. We are almost failing the sale because of them, and the only option for us is to take legal action against them.

If you don’t receive an invoice, they are not legally obliged to send you a reminder and they charge you £24 fee. They may wait 15 months to tell you, but they’ll come after. …

Only leaving a 1 star review as 0 isn’t possible.

Awful company who just sit in their counting house counting your money!!! I have …

Terrible customer service, they are worryingly careless about how they treat people. They sent me a huge service charge for grass cutting and Landscaping when the estate I lived on was a building site with no greenery whatsoever, they …

Absolute parasites. Moving from an estate they ‘manage’ and they are charging us £216 to supply our Buyer’s solicitors with some information. I have seen the information that has been requested and it is essentially a tick list! Our …

Wasn’t aware the company looked after the estate, called and was told it was in my handover. Said well I don’t have it so can you email a copy over for me to have a flick though and they wanted £30+ vat for an email. I wasn’t even making a …

Ordered a fob for my building 3 weeks ago. Was sent thr wrong one. Been chasing them up everyday to get a new one. All I get is I’ll take your name and number and call you back. Have never been called back dispite paying for the fob. Shocking Service from chamonix and the locksmith Eydens.

I cannot stress enough how appalling this company is. I live in a small building comprising of several apartments. We all pay well over £1000 per year for simple jobs we could do ourselves with no hassle – but we aren’t given the option for …

We have been waiting for a simple enquiry to be answered by First Port/Charmonix on a property that we are trying to purchase. We have been waiting for this one enquiry for several months. The number we contact doesn’t work. The emails we …

3 days to replace a faulty fire alarm. Completely illegal. Had a fire alarm going off in our communal hallway, day and night for 72 hours! …

My experience of Chamonix Estates has only been negative. They have failed year on year to get their accounts in order and are requesting large sums of money to residents at short notice to make up the deficit. The management company are …

Just had a bill for over £400 for a year, the one and only time I rang them to ask about weed spraying by kerb stones to kill off two foot high weeds, they refused saying they had no money to pay for this. Blocked paved roads on this …

Day light robbery – Not sure what we pay them for. Gardens not looked after properly. Died trees, and plants. Not replaced. Litter not picked at all. They charge for repairs when it’s really hard to see damages. They don’t do any weeding …

Worst company ever! AVOID AT ALL COSTS!
Stay away from here: there is no customer service, they don’t care about you and just want your money. …

Only giving one star because I can’t give zero. Day 14 of no water this month in our apartment block. No communication, incompetent, rude and arrogant staff. Apparently 12 bottles of water per apartment is sufficient for 4 days of no …

Absolutely useless company. Do not respond to email or call back to left messages. Many other residents in our apartment building feel the exact same way. The underground parking gate is broken more than it works and has resulted in …

Our bin house is a constant mess. Due to the green bins never having been emptied, they have been full for over a month now, as a result we must now throw green bin waste in the black bins. …

Lock on the Bin Store was broken and needed replacing.

After waiting a very long time, we see a stange van with decals for a different …

Overcharging property management company, the “bill” for a small amount of land and minor work is nearly £14,000 of “management charges” and then £14,000 of actual costs… Also love to slap on extra charges if you pay on time but they …

Dreadful. Expensive. Uncapped charges. Do not reply to queries in a timely mannor (if at all!). Avoid dealing with these guys- they are cowboys… great at extortion but nothing else. …

Just simply read the google reviews below and that answers all questions.Check out your residents association on companies house for new build developments. Bovis give their work to Chamonix without it going to tender and our most recent …

I have had recent dealings with the Legal Department of Chamonix Estates, Summer in particular, and she has been fantastic. She replied promptly and was extremely helpful. I was worried after I had read some of the reviews but, in my case, …

I cannot comprehend what they gain (apart from a hefty chunk of my money) from being so utterly unhelpful. In 9 years of having to tolerate them, I have not once spoken to anyone that was polite enough to even pretend that they might help. …

Hi Brian. We are still not receiving our management pack in order for our house move to progress and we’re on a tight schedule. Please could this be elevated? We’ve emailed and phoned many many times. Our solicitor has heard nothing. Thanks

The number of reviews 1 or below are enough to tell you that if you’re planning to buy a house where these guys operate the maintenance contract then you’re going to in for a world of pain. …

The most rude unprofessional company I have EVER dealt with. Selling the flat partly because of them as I do not want to ever deal with them again. Be aware that if the sky is not working in your flat even though it’s a communal fault you …

We are at the point of buying a property managed by Chamonix (now acquired by FirstPort) and have been waiting for a management pack for over 2 months now and there has been no result despite frequent emails and phone calls. I can help you …

Purchased a property in Taylor Wimpey site towards the end of last year. I have tried to get someone to get hold of me. I am still trying to get hold of someone, every time i ring they say they are busy, i have left 2 messages today alone. …

Awful company that will never respond when you email them, but send out letters chasing a Service Charge payment the moment you decide to try and hold onto your cash. They have done natta to look after our estate with weeds, long grass and …

Simply put… awful services provided, has taken just under 3 weeks to fix a problem with the tv signal to our whole block of flats! It’s still not fixed despite countless attempts to contact them. Just very frustrating when you know that …

Congratulations Chamonix Estate on triggering my first Google review. It’s made me sick for the past 2 years to see myself being billed £1200+ a year for their fortnightly “service” of hoovering the hallway. Although I did catch one of them …

Direct debit was cancelled when I changed the name on my bank account (none of my other direct debits were affected) and after trying to contact chamonix multiple times to sort it out they never got back to me. I incurred a recovery fee …

Scholars Grange Ref. IS/2633945. My Husband has been trying to communicate with you about Hornbeam trees since August last year.
They have been planted 2ft away from the boundary fence separating us and our …