Chiltern Oak Furniture reviews

What fantastic service. Ordered 2 weeks ago and they arrived today dead on the earliest delivery time. Both men were really helpful and polite to my son who was home supervising. It was like Christmas when we got home from work and could …

We found the table and chairs we wanted in the showroom, we were helped but not hassled by the in-store staff. However the fabric we chose was on a long lead time but we were able to change to an alternative after ordering to ensure a …

What a horrible experience from the beginning. Delivery took ages because courier kept saying it was out for delivery, then wouldn’t show up and would say they missed me and submit a black image as evidence. Then when it finally arrived the …

We had some issues with our order. The first unit arrived completely smashed with a 3 weeks delay. I emailed them providing all the photos and the item was immediately replaced in just a week. The Florence tallboy looks lovely in our spare bedroom. I would recommend it.

It looks good but the craftsmanship is basic and adjustments were needed to allow cupboard doors to open and close. We got what we paid for and we’ve made it work, but I might not buy online without viewing furniture in person in future.

Very disappointing quality. There is nothing Chiltern or Oak about this furniture. There are no quality check processes in place – as advised by the customer services team, the furniture comes from the Far East and they don’t bother …

Ordered a wardrobe and chest of drawers. The 1st chest of drawers were so badly damaged had to be returned and replaced – took over 2 weeks. The 2nd set of drawers arrived again box damaged but contents weren’t smashed this time, just very …

Purchased 3 items of lounge furniture for our new house, all with Wicker Baskets. The coffee table was missing baskets, so I contacted the company on 4 occasions by phone and email to ask for these parts to be sent. They arrived Saturday …

⛔️AVOID AT ALL COSTS⛔️

I hardly ever leave bad reviews but I’m compelled to warn others to avoid this …

Really pleased with my new display cabinet and sideboard. It all goes perfectly in my dining room and matches my oak table. Lovely quality with reasonable pricing. Delivery was on timen no problems at all. I will be purchasing more matching furniture in the future.

I love this shop. Great value for money, exceptional speedy delivery. I’m sure the staff are wonderful too but they’re such a slick operation you won’t need to contact them. On top of all that the furniture is the highest quality. You don’t need to shop anywhere else!

On buying a suit of two bedside cabinets and a chest of drawers on delivery the chest of drawers were damaged. When calling customer service I was told I would have to wait 4 months before a replacement could be delivered which I was …

Delivery was as arranged. Kept up to date throughout the process. Telephoned an hour before arrival. Beautiful piece of furniture. Exactly as described on website. …

We recently ordered two large sideboards and a telephone unit from the Gloucester Midnight Grey range. …

Ordered small oak and blue table plus two chairs on the Saturday they arrived well packaged and on time stated on the Tuesday,both table and chairs are sturdy and ideal for a smaller space,the blue and the oak look look great and have had …

This was my first purchase from the Chiltern Oak company. I was seriously impressed. Well-made, stylish and substantial furniture. It fits into my room beautifully. Quick delivery too. No complaints.

Terrible company. Delivery was delayed for more than a week. Each morning I got a text saying Delivery would be that day then it didn’t show up. It eventually arrived…the only part that wasn’t damaged was the top. Emails are ignored..and …

Ordered a wardrobe, chest of draws and a bedside table. The furniture came on and every piece was damaged, sent photos to customer service and received a 10% back payment no offer to swap, which was fine but I’d rather have the furniture …

Please don’t waste your time on this awful company and money on the rubbish, poor quality furniture. I had issues at the beginning with ordering and paying for the furniture. I was given a reference number but when I telephoned to get …

The actual item, once we finally assembled it, is very nice. But the instructions appear to have been drawn by someone who’d never actually seen the product and had the steps explained to them over the phone in a language they barely …

Placed an order on a £500 unit, it Arrived damaged. After calling 100+ times, got through to someone, they re arranged a delivery date 2 weeks later for an exchange, couldn’t get the day I requested so took the morning off work to stay in …

I bought a bench for the utility room to store gloves, hats & scarves, it looks great and even better it is solidly built & finished to a high standard!
delivery was as details provided so all in all 5 stars for service, 5 stars for …

Beware of this store, they do not have stock as shown on their website. But they still allow you to place an order and take your money. Then, no communication. After 12 days I contacted them to enquire about delivery of my item (had to …

I HAVE PURCHASED SEVERAL PIECES OF FURNITURE FROM CHILTERN OAK FURNITURE STORE. TO MY DELIGHT EACH PURCHASE AS BEEN MADE EASY. QUALITY OF ITEMS EXCELLENT. DELIVERY EXCELLENT. ONLINE SHOPPING MADE EASY. EXCELLENT SERVICE.

I read the recent reviews which indicated that a good customer experience was hit or miss. I emailed Customer Services to politely ask what was in place to ensure my experience was good. I’ve had no response so far. I accept there’s always …

Shocking. TV Unit arrived, nice unit but we think wrong colour. Supposed to be white but is definitely not. Attempted to contact them, still waiting on hold 35 minutes later and that is the sales line??? Impossible to contact.

We bought a tall glass cupboard. It came well packaged, on time and in perfect condition. Very happy with our purchase.

Less than 2 months old paint already coming off both products – don’t be fooled, these products are poor quality “made in china” products (even had is written on the box) – crude joinery work. Very lightweight I genuinely doubt there is any …

Lovely furniture. Ordered a a solid oak bedside unit, beautifully made, not hugely cheap, but you know being oak, it should last years or even decades to come if looked after. Definitely recommend.

Beautiful piece of furniture bought for me for my 5th wedding anniversary (wood). Compliments my kitchen and is so much better at organising my baking ingredients, it even keeps my eggs cool enough to stay out the fridge! …

We wanted a particular shade of blue for bedroom furniture they had it. The website was confused. The bed described as a double but dimensions of king size. Thirty minutes holding on phone to verify. Eventually sorted out their website …

the set is beautiful, solid, and a beautiful blue color, fast delivery, I’m happy to have it 😉😉 …

The sideboard we purchased was great ( slightly different colour than expected) and arrived undamaged however the bedside tables were poorly packaged and arrived smashed in multiple places, returning these was made difficult particularly …

Very impressed. I’d been looking at some Oak furniture at different places for a while – many stores either had a multi-month delivery, or had adopted the Expedia pricing model where the final actual price was opaque and unclear (delivery …

If I could give it 1000 stars I would Chiltern is the only place I will buy furniture from. Its amazing quality and makes a room pop. I brought a house 2 years ago and currently going through each room filling it with Chiltern furniture (currently doing my bedroom up so another big order to be made soon!!)

Been waiting to receive this email for feedback…..an absolutely stunning piece of furniture, pleased with the product, although very slight damage which I wouldn’t expect for an expensive piece of furniture. …

Bought 2 bedside tables in dark grey. Beautiful, cour, well made and quick service. Would recommend.

The furniture is good quality mostly, however the bookcase is not a solid oak top as advertised – its just trimmed around edge with oak.
Considering how much we paid for the three items we purchased we are slightly …

Over-all, very positive experience. Delivery was really good. Furniture is good quality and robust. The assembly instructions for the wardrobe were VERY basic, it’s a good job I have a lot of experience in assembling things. But on the whole VERY pleased with the product and the service!

Absolutely awful experience with this company, despite such high expectations. Firstly everything I purchased indicated solid oak, not a single item other than some chairs I bought were solid oak, it was all thin veneers. Secondly there was …