Community Trust Housing reviews

Imagine paying monthly to keep your car in a secured location with many cameras. Someone attempts to steal your car and then you find out the cameras were not operational at the time. Infuriating to say the least to know you aren’t safe in your own garage. Fix the bloody cameras what do I pay monthly for???

We recently worked with SW9 to set up a Residents’ Association for our development. The team, in particular Komal, have been really helpful with providing us with all the appropriate documentation, facilitating the committee set up and …

This is an update on my review below – so 3 years on I have found SW9 are definitely trying harder to resolve the problems residents encounter and for this reason I have upped the star count to 3. A turn over in staff over the last year has …

I’m now coming up to two weeks without any heating, and I still don’t have a date for repairs to be carried out. I’m making daily calls to SW9 where the team tell me different things each time, or promise to call me back and don’t. …

Downgrading n poor services from management, repairs and housing team. Very shocking. No one to talk to but there are people sitting there 24/7 who are so called workers. I feel like i just talk to myself all the time. Am a tenant and no works at my house is done

My experience with the SW9 office has been very positive. My mum lived in Wynter House and during her illness I received support from 2 ladies names Lana and Novelette during the lockdown. When visiting the office to report repairs, the …

I should like to thank all the teams involved with arranging the transfer of my father to his beautiful new purpose-built flat at the 2 Rumsey Road elderly residents’ development, in particular, Novelette Ellis, Lana Hunte and Derron …

The SW9 made an amazing action for helping families who need support financially, I speak for the behalf of my dad that SW9 had helped me and my family so much from the pandemic and I thank SW9 and the nice people who was helping the …

Friend has suffered horrendously through these people failing to carry out repairs, constant floods, failure to respond to calls. She is 83 with multiple health problems. They should not be in this business. Shocking. And as of today, 9th June, kitchen flooded re faulty plumbing and can’t contact SW9 to get it sorted.

Thank you sw9 for giving me and my son the opportunity to participate in such a wonderful time at the kidzania located at West London Westfield. Sw9 has given some less fortunate kids the opportunity to become kids again and put such an …