Costa Coffee average reviews all over the web

4.2
Total Reviews 83

Average reviews from all platforms

Average Rating 4.2

Average reviews from all platforms

  • 5.0
    46
  • 4.0
    18
  • 3.0
    10
  • 2.0
    5
  • 1.0
    4
Costa Coffee reviews breakdown:
Google
4.2
83

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83 Costa Coffee reviews on Google

MC
May c-w Jessett 9 months ago on Google
( 5 out of 5 )

Enjoyable experience.
The running of the counter, seemed a bit slow, considering how many staff were apparent.Staff were helpful in carrying my drink to my table, as I have mobility issues.
Thank-you! More

TD
Tom Dior 9 months ago on Google
( 2 out of 5 )

It’s a shame the serco supervisor who is in charge of Costa at the hospital (pod)who was on duty 14.00 20 Jan decided to shout at her staff as if they were feral dogs from her seat at a table instead of going over and talking to them in a …

CM
Clifford M Willett (Cliff) 9 months ago on Google
( 4 out of 5 )

Coffee, hot snacks, and sandwiches located next to the bus stops at the NNUH.

I found the service reasonably fast and friendly, and I don’t think I paid any …

TR
The Reiki Saker 9 months ago on Google
( 5 out of 5 )

Had the new bagel with pastrami, gherkins and cheese in it. Absolutely delicious. Loved the coffee and cream frappe too.
Need to clean more tables tho More

NG
Nigel Gareth Cann 9 months ago on Google
( 5 out of 5 )

Nothing better than a nice latte and a blueberry muffin to help your day feel better, before, during or after a shopping spree, best coffee shop by far beating the competition by miles, maybe the prices are a tad steep for what you get and …

TB
Tim Bill 9 months ago on Google
( 3 out of 5 )

Fast service. Good food and drink as always. Confirmed my dislike of drive- thru’s as staff cannot hear me with headphones on talking to other customers. More

SF
Sabrina Fenn 9 months ago on Google
( 4 out of 5 )

Fast and friendly. Nice coffee. Didn’t dine in, just grabbed a quick take away coffee. More

JC
Julie Clements 9 months ago on Google
( 5 out of 5 )

Just visited Costa, in Next, Longwater. Very pleasant and friendly staff. Efficient service and great coffee. More

AT
Andy Taylor 9 months ago on Google
( 5 out of 5 )

Excellent service.. Helpful happy staff.. Clean.. Normal Costa quality.. Exvellent

EM
Emily Marskell 9 months ago on Google
( 4 out of 5 )

Good selection of food and drink, a little bit on the slow side in service, but the staff are friendly. More

CV
Carleton Van Selman 9 months ago on Google
( 4 out of 5 )

Costa by abd large are quite good. The Costa in Next, Longwater, Norwich is the slowest Costa I have ever been too. It is worth dropping in for the experience. I don’t know how they manage to have so many people behind the counter all waiting for the ‘cheif’ to take every order, then prepare it. Muddled organisation. More

P
Phoebe 9 months ago on Google
( 5 out of 5 )

It was very busy when I visited but the staff were doing what they could to keep up with the queues, serving, stocking and clearing.
A nice place to stop after a long cycle. More

VM
Viv Marlow 9 months ago on Google
( 1 out of 5 )

Coffee was rubbish..cold…tasted odd. And I know a good coffee for sure. Wont be doing Costa lot again!!! More

CS
Carol Smith 9 months ago on Google
( 5 out of 5 )

Just been in Costa at Next Longwater, waitresses were very pleasant and service good and very helpful.

LJ
Linda J Folger 9 months ago on Google
( 4 out of 5 )

Dirty plate wasn’t noticed. Nice toasted teacake, bacon could have been cooked more in the rolls More

AW
abbi wells 9 months ago on Google
( 5 out of 5 )

Now we’re talking. Can Costa take over Starbucks please? Costa is by far superior to Starbucks More

SK
Steve Knights 9 months ago on Google
( 3 out of 5 )

Not sure why but the service in this Costa is so much slower than other branches. Food is usually ok but on my latest visit the breakfast wrap I had was cold in the middle. More

MT
Monique Thapar 9 months ago on Google
( 3 out of 5 )

I visited on 2/12/22 and I’ve counted 12 people with their coats on (so far!). It’s freezing in here! Not the best when you’re after a cosy coffee and somewhere to warm up! Apparently the heating is broken according to a staff member and has been for 2 months. Please fix this! 🙏 …

JC
Jacquii Cann 9 months ago on Google
( 5 out of 5 )

Love this Costa. Plenty of seats to sit and work on my editing for my Fat2Helath YouTube channel and Living with RLS channel. More

PS
Pam Sheehan 9 months ago on Google
( 3 out of 5 )

Manager at Tesco Dereham very miserable . Needs to smile and be more friendly doesn’t make you feel very welcome. More

SN
Steve Nicholls 9 months ago on Google
( 5 out of 5 )

Never let’s you down, the staff are friendly and pleasant, would recommend More

MC
May Chen 9 months ago on Google
( 2 out of 5 )

Whoever design this costa café should sit in this cafe and listening to all the noise to see how much they enjoy it! More

SC
Steve Cullum 9 months ago on Google
( 5 out of 5 )

Very friendly and efficient service and a wide selection of savory and sweet food options
A little noisy near the service counters

LH
Linda Hulcoop 9 months ago on Google
( 3 out of 5 )

Situated in the Next store, on the first floor, overlooking the car park and part of the store, cafe’ style, selling M&S toasties/sandwiches, cake etc. With the air conditioning running the seating area was Very cold, which made the food and hot drinks go cold very quickly. Ok for a quick bite but not cheap.

AG
Andrea Gurney 9 months ago on Google
( 5 out of 5 )

very nice coffee , and even nicer cake , would visit this branch again More

J4
James 47298 9 months ago on Google
( 4 out of 5 )

Very friendly and polite staff, due to location quite often very busy. More

GR
Georgina Ross 9 months ago on Google
( 4 out of 5 )

The team are always helpful and polite. I always enjoy my coffee here. I don’t like the M and S food so much though. X More

JC
Jade Crome 9 months ago on Google
( 4 out of 5 )

Quite slow service and often tables are not cleaned very quickly. However always nice drinks, a place to sit and is a nice shop More

ML
mark little 9 months ago on Google
( 5 out of 5 )

Lovely staff, quick service More

JK
Jo Kesbey 9 months ago on Google
( 5 out of 5 )

The coffee and cake were delucious. A very calm atmosphere to enjoy them in Thank you ladies, we’ll be back. More

ID
Ian Dinmore 9 months ago on Google
( 3 out of 5 )

Need to train the staff in how to manage very busy periods causing a long queue and cold coffee not heated properly!

CA
Carol A 9 months ago on Google
( 4 out of 5 )

So it was very full in here on a Sunday, unfortunately the latte I got wasn’t very full at all so we had to get another one made. But they did it without hesitation and quickly which was nice. More

JM
John Marsh 9 months ago on Google
( 3 out of 5 )

It’s a coffee shop. The tea is not very good. Had a nice gluten free chocolate brownie More

DP
danny parker 9 months ago on Google
( 3 out of 5 )

what can you say I wanted coffee and they had it More

CW
Colin Wooltorton 9 months ago on Google
( 4 out of 5 )

Ok shame that thay did not have a great choice of food when I was there More

JM
James Mason 9 months ago on Google
( 5 out of 5 )

I don’t normally write reviews, but as someone with a serious dairy allergy, eating out is a difficult task. …

JO
Jamie O’Brien 9 months ago on Google
( 2 out of 5 )

Service fairly slow although the front of house staff seem nice. On last 2 visits they have messed my order up, 1st time I thought genuine mistake 2nd time really takes the biscuit! Drink is a simple skinny vanilla latte🤣 …

JB
Jon-Cameron Bates (Gadgetologist) 9 months ago on Google
( 3 out of 5 )

As far as food and drink is concerned this outlet is pretty much on par with every other Costa out there. But I noticed that tables were not being cleared at regular intervals, and I saw lots of people having to transfer dirty crockery …

KT
Kane’ tropical rescue 9 months ago on Google
( 5 out of 5 )

Not many options in the area but this costa is a regular of mine due the the friendly staff and nice atmosphere More

PB
Paula Bounsall 9 months ago on Google
( 5 out of 5 )

Friendly staff always helpful. Food good choice. Would recommend to others. More

AC
Anthony Cooper 9 months ago on Google
( 4 out of 5 )

Good food, little expensive but service is never the quickest. 🤔🤔💖 …

PH
Paul Harmer 9 months ago on Google
( 5 out of 5 )

A happy co-ordinated team in a light well planned restaurant

DC
David Clarke 9 months ago on Google
( 5 out of 5 )

Great drink and almond croissant
Polite and efficient staff. Area clean and comfortable. Toilets also clean.

HL
Hannah Lake 9 months ago on Google
( 3 out of 5 )

It’s “alright” service felt sooooooo slow! I had my newborn in her pram at a table and was told I had to wait for my order and couldn’t have it brought over…. just a wave would have been enough so instead I left my baby at the table on her own for about 20 mins – lucky for everyone she was asleep!! Not the best service

BC
Barry Coe 9 months ago on Google
( 5 out of 5 )

Love the coffee and the staff are very professional in their jobs.

BR
Brian Richards 9 months ago on Google
( 5 out of 5 )

Costa for breakfast with toast and marmalade is great value as well as great taste .. the Longwater business park car park Costa is easy to park, helpful staff and good place to meet for breakfast

SL
Simon Lonsdale 9 months ago on Google
( 5 out of 5 )

Good customer service and very helpful staff.

TK
Tracey Kemp 9 months ago on Google
( 2 out of 5 )

Slow services, more interested in getting staff members (who were not at work) their order than people in the queue.

AT
Alexia Tsigka 9 months ago on Google
( 5 out of 5 )

Beautiful Costa coffee, nice views through huge window walls

BB
Barry Blackmore 9 months ago on Google
( 5 out of 5 )

Always busy and very friendly but often noisy

MT
Matt Tillson 9 months ago on Google
( 5 out of 5 )

Friendly staff also very helpful and understanding when someone is struggling as on crutches. Food and drink are always nice though I tried a vegan cheese and ham toastie which wasn’t very nice that’s the only negative thing

RV
Robert Varley 9 months ago on Google
( 4 out of 5 )

Lovely spot for a quick coffee or tea More

LG
Lee Griffin 9 months ago on Google
( 5 out of 5 )

Nice place for a cuppa and bite to eat when shopping in Longwater

LT
Lisa Tolley 9 months ago on Google
( 5 out of 5 )

No issues with service or quality of Coffee. Tables cleared and cleaned in good time so we could sit in, out of the drizzle.

KC
Kevin Craske 9 months ago on Google
( 4 out of 5 )

First what do you expect? Costa prices and quality and it’s a chain. But, I like a toastie and I don’t know if it’s just this outlet or so Costa but only 1 side is toasted. The staff were good but front of house were overwhelmed as whoever was clearing and washing up were not keeping up. Not bad, but could do better.

PB
Philip Baldwin 9 months ago on Google
( 4 out of 5 )

Friendly service, normal Costa fare.

BB
Beeston Bump 9 months ago on Google
( 5 out of 5 )

Always a good cup of coffee at Costa

SH
Suzy H 9 months ago on Google
( 5 out of 5 )

Lovely friendly staff and a wide selection of beverages and savoury/sweet edibles. Never have any trouble parking or finding a seat. Love the decorations inside the café too. Especially the teacups. Check opening and closing times in store as online isn’t always accurate, I’ve found.

JC
Jon Clark 9 months ago on Google
( 5 out of 5 )

The Charles Leclerc lookalike was really speedy if you’ll pardon the pun

RG
Ryan Girard 9 months ago on Google
( 5 out of 5 )

Polite and friendly service. Clear social distancing which staff ensure is kept to

EB
Ellen Barr 9 months ago on Google
( 4 out of 5 )

Plenty of seats. Variety of coffees good. More variety of sandwiches needed.

SJ
Sue Johnson 9 months ago on Google
( 2 out of 5 )

Awful Dirty floors and tables waited ages in the queue..Shall not go again.

BE
Barry Edwards 9 months ago on Google
( 4 out of 5 )

Coffee was as ever good but very busy and difficult to communicate when placing to the order due to masks and large perspex shield. Unfortunately not everybody met Costas request to wear masks and they were not reminded of it when ordering.

EA
Eric Anderson 9 months ago on Google
( 5 out of 5 )

Great and friendly service. More

MN
mohamed naghy 9 months ago on Google
( 1 out of 5 )

I am big Costa coffe fan , however, Costa staff members in Next Long water are extremely rude . I can’t imagine why they would hire such idiots to serve people who desrve respect. I was met with 2 awful young ladies , extremely unpleasant, unprofessional and impolite. I’d never stop by there again .

KG
Karen Gower 9 months ago on Google
( 5 out of 5 )

Coffee with a friend for a long catch up – perfect space and place 👍 …

CB
Christine Beverley 9 months ago on Google
( 4 out of 5 )

Good coffee lovely service too

IA
Ishtiaq Aziz 9 months ago on Google
( 5 out of 5 )

Clean and tidy. Polite staff. Will come here again.

DD
David Durance 9 months ago on Google
( 5 out of 5 )

Great 👍service, enjoyed the grub. …

N
nick 9 months ago on Google
( 5 out of 5 )

Chis went above and beyond to make our visit today most enjoyable.

DM
Dominic Mahoney 9 months ago on Google
( 5 out of 5 )

Maddy is a complete credit to Costa, she went above and beyond today for us. Came in and said about a peanut allergy, and not only did bring out the allergy folder she said she would wash her hands get a completely clean jug to make our hot …

D
Diane 9 months ago on Google
( 5 out of 5 )

Costa swaffham has improved so much x More

SL
sunny law 9 months ago on Google
( 4 out of 5 )

comfortable area to enjoy a coffee with friends.

EB
Elaine Binnie 9 months ago on Google
( 1 out of 5 )

Too expensive and odd tasting oat milk coffee

D
drumspeed77 9 months ago on Google
( 5 out of 5 )

Great place with Car park More

D
Dave 9 months ago on Google
( 5 out of 5 )

Always good More

MN
Michael Newman 9 months ago on Google
( 1 out of 5 )

Not ideal, wouldnt recommend

RS
Robert Smith 9 months ago on Google
( 5 out of 5 )

Great staff great service More

PW
Phillip Willis 9 months ago on Google
( 5 out of 5 )

Safe, friendly and comfortable atmosphere

TJ
Thomas Joyce 9 months ago on Google
( 5 out of 5 )

Very pleasant. More

AA
allana amos 9 months ago on Google
( 5 out of 5 )

Lovely coffee More

SK
Stuart King 9 months ago on Google
( 5 out of 5 )

Good Costa shop More

CR
Chris Read 9 months ago on Google
( 5 out of 5 )

Great coffee and bacon sarnie More

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