Darlings of Chelsea reviews

I stumbled on Darlings of Chelsea after hunting high and low for the perfect sofa. I admit I am a difficult person to please as I always expect 100% in quality, style and value for money. Other big furnature companies did not come close, …

Excellent help and interest from Christina at Solihull – over many months pending the much delayed build of an extension. Really worth the wait excellent build, great velvet fabric, stunning colour and a joy to relax on!

Christina was very helpful. The service was great with a lot of updates regarding COVID-19 delays. The sofa is very comfortable and looks great.

Absolutely gutted that, after a longer wait than claimed and it arriving with no feet, my so called easy clean fabric was destroyed in less than a week by simple baby dribble (not sick). Who knows what the hell the fabric is supposed to …

Really impressed with the showroom and service at the Dickens Heath branch. Sonia was very helpful, answering questions etc. but basically allowed us to browse at our leisure. Had options to think about so went away to consider. Visited …

Christina is an absolute credit to Darlings of Chelsea. Her ability to understand exactly what we wanted and able to show the us the ranges of sofas and materials and getting it on point was exactly what we needed from a Sofa showroom. …

I visited a Dickens Heath Branch a few weeks ago, wanting to purchase a leather suite. I thought I knew what I wanted, until I was faced with quite a few samples. Thanks to Christina’s questions, help, knowledge, friendliness and …

Just bought our 2nd sofa from Darlings (nothing wrong with the first after many years – just time for a change!)
Sofa is magnificent – you can see the quality through the touch and feel of it. …

I visited Darlings of Chelsea in Birmingham after finding a sofa on their website that I really liked, I chose my fabric and cushions with the assistance of Sonia at the store who was really helpful. I was told 10 weeks for delivery, I …

WORST. COMPANY. EVER. DO NOT ORDER!!!! UNLESS YOU WANT TO WAIT OVER 4 MONTHS FOR A SOFA THAT DOESN’T EXSIST?!
Placed my order in January, paid a 50% deposit, then decided to chase this up in …

Bought a Babbington sofa and chair from the Birmingham branch in Dickens heath.
The service was very professional -my husband and I discussed in depth with the assistant the size of furniture that would fit our room and I was made to feel …

Very happy with the sofa, very good quality. Had a few isssues with the scatter cushions it came with but the staff have been more than helpful in trying to resolve issue and gone above and beyond to make sure we were happy with our purchase. Would definitely recommend.

Excellent help from Christina in the Solihull showroom. Great communication and sofa is fantastic. I think this is our third or fourth sofa from darlings and we have had a great service on each occasion.

Sonia, their delightful branch manager was so helpful and patient in helping me choose the ideal Chesterfield Sofa. …

We ordered a corner sofa from darlings of Chelsea and from choosing to delivery it was such great service. Would definitely recommend going to darlings of Chelsea for any sofa you need. Really good service and delivered on time.

Christina was extremely helpful and the service so far has been amazing. Fabulous variety of sofas and fabrics, i would thoroughly recommend going into the Dickens Heath showroom as opposed to just using the website.

Absolutely love our new sofa from darlings of chelsea. It’s beautiful and very comfortable! Good customer support in store from Sonia. Many thanks.

Just taken delivery of our new sofa,wow it is amazing. Colour & fabric look amazing.the whole ordering experience was so smooth, Sonia was so helpful ,would highly recommend this company.

From first contact with Chris , to liaising with Lisa and Julie in customer services, this company has been an absolute pleasure to deal with. This could be a model company for others to follow. Helpful, professional and knowledgeable, would highly recommend

Quality, workmanship, choice and excellent service. Large samples to view in store and enough to take away to make an informed decision

Lovely store in a nice setting, good parking. The sofa however, is excellent. It arrived bang on time and the quality is superb. No DFS special here!

Purchased 2 sofas from them.Very helpful staff,never felt rushed or pressured at any point.Very pleased with both the price and quality of the sofas,wouldn’t hesitate to recommend or use again.

Beautiful sofas, less than charming staff, perhaps they aren’t used to people wanting to use the furniture they buy. …

Please avoid and don’t waste your money. Sofa was badly made. Couldn’t even last a year before the arms collapsed. My biggest regret

Very pleased with both the selection of furniture and the service. Faultless and unusual in these times for everything to go as planned. Thank you Darlings

Love my dark grey Darwin sofa – super roomy, gorgeous style and quality is amazing! Can’t get off it…

Wierd place, not where you’d expect to find a sofa store , no tables on display. Very poor parking

Very friendly and helpful staff. Thank you Christina and Sonia.

Great quality furniture and very helpful staff.

Don’t bother, as staff aren’t bothered quite unpleasant poor customer service go to cousins much better service.

Lovely place. Plenty to sit on and test.

Great show room but felt it was expensive

Excellent service from Mohammad 👍 …

Great service, from start to end.

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