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Write a ReviewStitching failing after 1 month, bodged repair.
After waiting 5 months after expecting the sofa within 10 weeks and some poor communication and service we finally got the sofa, looked nice, didn’t seem to …
Really impressed with the staff here, firstly they all seemed happy to be working. I can imagine foot fall is slowing however they are keen but not too pushy. On our first visit the gentleman that noticed we were a bit lost, helped us find …
The salesman Dan was great. He had kept in touch most of the time. Delivery side is a bit of a let down. The bed delivery communication was very poor and delayed.
Attended the DFS Poole store yesterday, spent 30 minutes looking around the shop and at fabric samples, but not a single employee even acknowledged me. …
Went for a look and bought the suite! Service second to none and I made changes with colour and added a piece a week later. Despite this it all arrived in four weeks as promised. Excellent delivery guys. Strongly recommended.
All I will say that having had issues with a sofa and customer care, I will wait until a manager can confirm what DFS will do to actually take us seriously and then I will write my review. …
Mattress arrived yesterday. Not what we had ordered, the wrong size, and the wrong mattress. Waiting for a return call to sort this mess out. We are not happy.
Amazingly surprised. DFS’s store got a wide range of handmade to order sofas. You can also add beautiful coffee tables, rugs (different sizes available), cushions, etc. …
Absolutely shocking, ordered a sofa and took 9 months to arrive. Although two months before it arrived we were offered a loan sofa.The tracking link I was given kept giving me wrong dates and I was told to ignore it as it doesn’t really …
Over the years I have purchased numerous sofas from DFS and never been disappointed in the sofa nor service provided, …
Delivery details saying mattress and bed due, man round to fit it and old bed out only to find it was only the mattress arrived and they no idea when the bed will arrive!! Also no call back when promised from the customer service people so just left in the limbo and don’t seem bothered. Feel like nobody cares once you’ve ordered it
Do not waste your money by buying their sofa care protection absolutely ridiculous! They do not deliver on time or no one ends up coming to clean anything!
Bought a new sofa set full price came 3months late was broken the same on both items that was July 2022 now the year is nearly over and there office just fobbing us off properly going to seek legal advice then they may pull there finger out never purchase from them again I would give them zero stars if I could
Totally disappointed, frustrated and angry with the service we have received from DFS. …
If I could give this place less than 1 starts I would. The service is shocking. Walked in In my work clothes (casual shorts and t-shirt) walked passed the member of staff and no acknowledgement from him. We looked at beds for over 15 min …
the customer service in store is good and the delivery guys were extremely pleasant and efficient. however, ive only had the sofa 3 months and i cant see it lasting the four years that i have it financed for: the cushions are flat and …
Large selection, but all the same soft with different material. Didn’t buy anything. Will try else where
Top quality furniture, but the customer service call centre is absolutely shocking and you can’t contact the store directly. Once they have your money they simply don’t care.
Customer service like no other. HANNAH you are awesome, she was so helpful & went that extra mile for us. Your knowlege of the products was amazing, which was most helpful, especially when you are spending a lot of money on an item you need …
Bought 2 sofas back in July. Was told at the time that these sofas would be ready in around 4 weeks. It is now the end of October and we still have not had them delivered. Phoned up to chase and was told they should be with us ‘some point …
Very helpful staff, bought a new sofa!
The chap that served us was very helpful and friendly
Horrendous customer Service. Waited 5 months for a sofa – when it turned up there was damage to the frame and the courier refused to leave it. No returned calls and ridiculous situation: Sofa in one distribution centre and replacement …
I always buy my sofas from here. And when I say always, I mean I bought one 5 years ago and also 10 years before that. So I’ve bought 2. But I’ve really liked them both. I still don’t know what DFS stands for though. Is it really deals finish Sunday? Because they always have deals on and none of them ever seem to finish.
What a great service at dfs Poole,
Upon entering the store, i walked around looking at sofas, I sat on a couple …
Shame can’t give zero, bought recliners from them but the fabric went fuzzy in a few months so complained, dfs did admit a fault with this range and replaced. So new one arrived but after 18 months one of recliners buttons broke so we had …
It’s ok. Seemed understaffed for a Saturday, it was hard to find someone to help. Staff member was friendly enough but didn’t come close to the customer service we received in Sofology, which was AMAZING.
Avoid at all cost! Shocking customer service waited 5 months for my sofa, turned up damaged.
No one wants to help, Store manager never calls back. Just the worst service I’ve ever had. Save your self the pain and shop some please else!!!
Pretty good store, friendly staff
One of the worst investments we ever made. Stuck with a thousand pound sofa that needs more maintenance than a space shuttle, which we wasn’t advised about… which is not good considering my and my other halfs health conditions..
Would of stayed longer to look round but a male member of there staff,,made us feel uncomfortable he just went on and on and on, talking rubbish. We were only browsing!
Lovely store very nice staff who aren’t pushy
Excellent customer service in the showroom.
Delivery men polite and professional.
Really pleased with my choice of leather sofa.
Quite interesting ranges. Huge number of staff, who dont let you to view and consider, without intruding into your conversation. Typical furniture store?
Good shop, great customer service. Nice and big, lots of choice.
Good place to look for sofa the guy who served us was brilliant
Went in to look for a new sofa ‘I’ve never had a new one!’ Anyway, came away gobsmacked… came across the most beautiful crushed velvet bed with a TV in the frame But the mattresses were absolutely disgusting! Had the most awful stains all …
Unfortunately we could not find what we wanted..
The salesmen in here are absolutely atrocious. They lost a sale because they couldn’t be bothered to help. I have never been in a shop where the sales people were so not interested and unhelpful. So disappointing and I won’t be using DFS again, nor will recommend it to friends or family.
An excellent choice of some quality lounge suites and bedding. They have very pleasant sales staff who do not pressure one to reach a decision or add ‘extras’. We have bought previously, bought today, and doubtless will buy from DFS again.
I ordered two 3 seater electronic recliner sofas and when they arrived the frame was buckled on on and a week later the other one started clicking when reclining. I called customer service and no one got back to me do called again and they …
Bit of a wait to be served but once dealt with quick and easy .
I bought 2 new sofas in July 2018. They looked great. To be clear about the usage, I am a 13 stone man in my 50s that lives on his own. I have a very laid back teenage son with me 2 nights a week and friends round once a week on average. …
Got a sofa today. Very personable and friendly staff although very routined in selling couch. Didn’t take us long to track down the couch we liked. Price was great because it was a clearance item. All good.
No staff in the store? My friend wanted to purchase a sofa along with at least 5 other couples in the store. Not good.
The staff were very busy but found time to ensure we would be seen as soon as possible. Dan, I think served me and did everything possible to get the best deal that suited my needs. Just waiting for the new suite to arrive. He also makes a cup of tea.
Bought a new grey brushed leather 3 seater sofa from DFS Poole. Upon delivery I noticed a patch of the arm rest had some dark brown stains on it. I called DFS and they sent someone out to do a survey. The person who did the survey said he …
By far the worst experience I have ever had in my life. Cannot fault the gentleman who served us but everything else has been an absolute joke. Mattresses received fell way under the expected mattresses we tried in store. We have since …
Really nice staff, good stock of sofas to have a look at.
Didn’t take long to get someone to help me with my purchase. …
We live in a small house and, armed with measurements and a tape measure, we chose a DFS corner sofa suite entirely on the basis of the salesman’s advice; “the arms and sides comes apart for easy access”. …
That should be minus any stars, a member of staff took money from someone, but they are lying about the situation. I would have to be paid to go in this store ever again, they also made my partner and I feel humiliated in front of other customers ! ! ! !
Wide selection of sofa’s and the staff are more than happy to assist where needed.
Good selection, good customer service from Kevin…if visiting make sure you ask for him as great customer service. Next door store (Sofa workshop) made me think DFS was closed……outside facia of the building made it look shabby and tired.
All great till they wanted £ 100 to deliver a 2 seater sofa
Bought a loch leven in grey leather. Unfortunately you are only told at point of sale what kind of leather it is made of and only the upsides of this particular kind none of the many downsides. …
Great service from Kevin in the Poole branch. Really helpful and not pushy in sales at all, ended up buying a sofa and table and chairs. Would recommend!
Scary staff reading out some dribble about sofa labels…. Wierd Music & Very Dated. We did not buy from them
Extremely arrogant salesman with patronising and rude attitude.
Bored and not interested to sell. Didn’t listen to our question, decided to feed us some non-related details instead -> very poor selling technics!
Within 30 sec successfully managed to put us off making the purchade then and there.
Very good range of products and superb customer service. We changed our mind and opted for a different sofa and the store manager couldn’t have been more helpful.
Helpful and friendly staff I’ve had to call customer services for someone to come out a few times now for a few minor issues with this sofa I can’t thank them enough they have been brilliant and Mike the engineer who came out is fantastic and so friendly he sorted out the issues I had with no problems. Thank you all at Dfs
Couldn’t have been more friendly and helpful can’t wait for them to arrive. Thank you Maurycy for your time and help. Great customer service.
We were in and out in half and hour and are sofa was ready a week early. They were friendly,non pushy and very helpful. We are very happy with are sofa and arm chair.
Very busy….. Only went to pick something up and waited ages. Got item home and vital part was missing so have to go all the way back tomorrow.
Was one of 3 furniture stores we visited. Daniel the salesman was very helpful without being “pushy”. Made a purchase and would recommend them.
Just had a sofa delivered with no feet when to the store and delt with very quickly great staff shame I can’t remember assistant name excellent
Always buy my sofa’s from here, great choice and great service, staff always very professional, most of all not pushy, choose at your own pace
I was not all that keen on this place i could not find anthing that i could say WOW i like that for me all a bit mondayn
Old fashon
I would say the furniture is best suited for a slightly older generation. Suited more for comfort than on trend. Free and easy to park with wheelchair accessability.
Bought exactly what we went in for at a great price. Treated well by salesman Dan and left very happy.
Very disappointing that no one is available to answer the phone having now been waiting 6mins 43seconds and still waiting. They like your sales but obviously get no after care . Now been waiting 9mins 52 seconds
I dont like sofa shopping, the staff are eager to help, but pounce on you a bit, and the sofas take months to custom build for you. good quality sofas though.
Dfs very helpfully you can have a nice cup of tea nothing was too much trouble I like to think I wound up with a bargain and if you feel the cold pop in its very warm in there
Very helpful staff very polite and friendly well organised would recommend to anyone who wants to buy furniture beds and the likes and quality items will be back thanks James
Popped in to look for a sofa bed. Can’t say any jumped out. Big selection of normal sofas, furniture etc. Parking is free and easy.
Excellent prices in the sale and really nice looking furniture.
DFS is for deffo the best furniture store I have ever been in. We were treated with great respect and kindness.
Brilliant sales people so helpful and cheerful made us two coffees it was like home from home
Always a great place to get ideas & very knowledgeable staff.
Nice store, don’t like being jumped on as soon as I walk through the door, let me come find you.
Great store, helpful assistant. Nice and bright.
Bought 2 identical sofas one sofa was not of good quality reported that the same day it delivered engineer came and said that that faults I mentioned are there and said they will try to fix it. Second engineer came said no problem with it …
If I could give it 0 stars I would. Poor quality. Appalling customer service. I am making further complaints to fhio. Never will I purchase from dfs again.
As is the case normally, sales part was fine, took delivery of sofas in February. …
Left alone to wander around the store until we had picked 3 candidates we wanted further info on. The assistant named Kev was great in giving us all the info we needed to help choose the one we did. Done and dusted in half hour 😂 …
To place your order they speak to you for about ten minutes- don’t even offer the correct options. …
Terrible customer service
I am appalled at the awful customer service from DFS Birmingham.
I had my kitchen refurbished and as I am a pensioner ,my daughter purchased for …
Rubbish materials used and top prices charged. I bought sofa set and paid extra as an upgrade for natural real leather. After a year all sponge deflated. I called only to get a negative answer ( tear and wear) I brought professional …
Worst store don’t buy Avoid Avoid. The staff are only interested in selling so they can get their commission. u give measurements and they reassure the sofas will fit which wasn’t true. took nearly 3 months on a refund to come through that …
Nice showroom with lots of free parking. Imran was great. He was very knowledgeable and answered lots of our questions. Definitely our first stop for the next sofa.
Really good customer service.. they acknowledge you.. soon as you enter.. no pushy sales.. very good variety..
Need lots of money
U can get 3 years 0% apr as long as you work can’t wait to sit down on the new settees wait a bit for the making
Latest models.
Very supportive and friendly staff, really nice furniture.
No delivery charge was discussed at the start nor was it mentioned. I am also not allowed to pick up myself. So this is a compulsory charge which was not made clear at the start of talks and then added when ready for payment. What a joke. Dfs are worse than car salesmen. Oh just for clarity as well they own sofology
❌️❌️Worst experience ever , it was my first and last time dealing with this store, people be aware that your furniture will be delayed for more than 2 months and probably 3 months , no one explains anything , or call you back , you can’t …
A spot on place to come to purchase sofas etc. I was just wondering around at the moment, but I will be back to make a purchase. They do 4 years interest free on more or less most of the sofa. Just going to wait for Christmas and then grab a bargain.
Wheelchair friendly, great service. Huge selection of sofas. Got what I wanted. Thank you
Lots of choice. Competitive prices compared to rivals. Not cheap but cheaper than some others. Sakes staff seen less pushy than in years past
Top brands Sofas Super store all variety Fabric Leather or Corner Sofa Recliners Etc Top Quality Helpful Staff But one thing Delivery Take Ten to Twelve Week Most of Sofas.
Received my sofa today. Ordered power recliners and one of the sofas didn’t come with a power adaptor and on top of that there’s mould all over the sofas with white patches all over them. Shocked and disgusted
After claiming that DFS will collect my old sofa after they delivered the new one, this stupid staffer (Gemma) lied to me. I was informed that the old sofa wouldn’t be removed when the new one was delivered. Went back to the store to speak with Gemma about it, and she flatly denied it. This is absurd!
Wish I had read the reviews first! Gemma and the store manager are just complete liars. They blame customers when it was the sales clerk Gemma that messed up our order. They sent us the wrong footstool and all we wanted was to exchange, but …
Disappointed with product, colour of sofa definitely not the same as on line photo… consequently did not purchase sofa
Great customer service in store. Will update when the product is delivered.
Received furniture Trek 2 today as promised on time.
All seems good no complaints so far.
Good experience of using Dfs
Awful after sale customer service. Store manager clearly doesn’t exist as I have been waiting for him/her to get in touch since August. Originally ordered items in June. Added another item in August which delayed matters. Delivery was …
Would give less than one star if I could, I can’t really be bothered to write such a long review but feel I should warn people what an inept clueless company dfs are. …
Great when taking your money and order, unfortunately that’s about it. Sofa delivered after a 14 week wait by a 3rd party. When bring it into the house they were not careful, damaged in 2 places and the cover off the recliner fell off. To …
We purchased a suite from DFS over 21 years ago…and have never had any issues with it…and although it is still in fairly good condition, we thought it was time to buy a new one. We purchased one from the Birmingham Branch only …
Poor service and customer service skills from an unexperienced sales staff by the name of kevin.
Also store management sandy kaur not very proffessional. …
Before you buy try getting in touch with the Birmingham store. They do not respond to you or their own customer services. So if you have a problem with the suite you have to go in again and again and again. Just hope the suite is a good one …
An absolute awful experience, ordered my sofa back in August last year 2021 over the span of 20+ weeks my sofa was rescheduled 4 times.
They would give you a date of delivery to distribution centre and a week before …
Great staff, lots of designs to look out. Friendly helpful and knowledgeable staff
If I could give minus stars I would the coustmer service is awful. Been waiting for a table to be delivered, its now 4 weeks past delivery date and I call up 2 or 3 times a week and all they say is we will get in touch with supplier 4 weeks …
Excellent got what we wanted,no budging on price, find it disgusting having to pay for delivery when spending that amount of money. you need to change your outlook on this,it is wrong. Absolutely perfect service by Ingram.
Lots of sofas and furniture on display, the store is clean and well presented throughout. Covid rules are in place and well managed with one way systems and a staff member encouraging people to clean their hands etc. However, customer …
Much reasonable price than sofology
Staff are not engaged enough with the customers. I understand the not wanting to be too intrusive as if trying to sell, but I walked around for 15mims without any assistance and I wanted to buy a footstool on the spot. …
Excellent service everything explained not pushy at all and good value for money would recommend
Terrible company! We ordered leather 3 seater sofas ! Within months the color was fading! We told DFS but they said its wear and tear! I explained that we had only had them a few months and that the color should not be fading! They said we …
So I take ages to decide. We were there 2 hours haha. We bought one. They offered us tea (which was lovely). The only thing was we didn’t know about the delivery charge being 69.00. kind of wish someone would have mentioned that before …
Worse experience ever. The manager looks like he doesn’t want to be there. Just trying to make a sale. Took me ages to get what I wanted. Constantly calling them back for over a month. No thanks. Never again
Visited here first time. its a huge place with a large variety of sofas and coffee tables. We went there to look for beds as per website but there were only two beds on display. The staff were friendly.
Dreadfull customer service . Been instore for 30 minutes and not even a hello . Wntd to place the order for sofa . If service is that bad before the order placement imagine what will after service will be . Avoid
The worst experience I have ever had. Just off the phone with the Manager.
1) I ordered a sofa in January …
Disgusting customer service. Ordered sofas in January (pre lockdown) and still have not received them. Had no furniture since January and currently sitting on the floor. Not been told what’s going on yet stores are open again for orders? …
Service is AWFUL.
I wanted to cancel my order placed on Friday 18th on Monday 21st due to a severe change in circumstances. …
Awful customer service. They also hire contract delievery drivers who havnt got a clue. They turn up in tracksuits, very unprofessional. They decided to take the covers off my sofa outside on a wet day and place on wet floor. They then …
Shocking communication here. High pressure sales people. Just leave people to look, We’re all able to ask if we need your opinion or made up story to influence us to buy. Your internal communication is unprofessional too. Cancelled an …
Really helpful service, I like this store (especially when we get a drink hint hint….) I bought a light green velvety sofa bed from the DFS range here last year. The Dwell concession staff are extremely helpful too and the furniture is …
Good amount of range in the showroom. Sofa takes a long time to arrive but they are decent quality. Has a clearance section! Staff are friendly.
order sofa since september 2021 supose to get in december still making delays on my order 4 times gave me diffrenent date every time now new date given end of may 2022 lol look like i m gona get my sofa in end of december 2022
not recomending any one to order sofas from dfs
My parents had a very expensive leather sofa which arrived with scores, marks, indentations and a very noticeable scuff on the arm. …
The sales assistant was not able to tell me the correct measurements for the Iconica sofa I picked out within the branch. The website said 234cm however when I measured myself the sofa come out to be 224cm. …
Good product range but a bit too pushy with the “extras” on offer, such as extended warranties and cleaning protectors etc. When you say once you don’t want the salesman comes along with another way of forcing the same item down your throat. A bit too much, unsavoury.
Worst experience; bought a clearance sofa and a stool from them. The stool was delivered damaged and no quality checks were performed before sending it out for delivery. When asked if I can return the faulty item they refused as the item …
The customer service is good, and I’ve already gave 5 star for that on other websites, but I’m giving 1 star or even zero as we have ordered our sofa on 7th of October and now I’m writing this message, I haven’t received them! It has been 8 …
STAY WELL AWAY!!!
they are fine when your buying but the minute you have a problem with the sofa you purchased no one wants to know. Even if it regards the health and safety of your children the just dont care.
Why do retailers instruct their staff to jump on you as soon as you walk through the door, “you alright there?!” – mate I’ve not even laid eyes on a sofa yet and now I actually want to just turn around and walk out.
Av ad a 3seater n chair recliner got it in June av ad 2 repair ppl so far it doesn’t work would like 2 no if I can get my money bk
Never ever buy a sofa from them
We called the manager regards the sofas being not fit for purpose and he shouted at us on the phone and asked us to go find the sales person as the condition of …
DFS are ok and my last settee has lasted well and quality has been fine, but be wary of warranties, last time I said no to a warranty as I had been burned before by SCS (they always blame the customer for any issues). the DFS salesman said …
I had very bad experience with them. I brought 2 3 seater sofas for £1642, cream colour,cleaning kit included. So cleaning every 3 months. Paid £59 delivery. Just in 2 years the leather coloyr changing to Blue. Dye transfer. Dfs said to …
Awful customer service
After 5 months I haven’t received my sofas yet
They tried to convince me and offering a discount but the changed their word.
I have had a terrible experience with the store and manager who was rude to me over the phone.
Hi, I just want to say how appalled I am with the way DFS has dealt with my complaint.
I purchased a leather corner sofa which was delivered 09/01/19 as soon as the …
A plesent day at the store today, no pushy sales people, ended up buying a new sofa, service was great made to feel it was all our choice and came away very happy with our perchase.
Found it very expensive large range of three piece suite.
Very friendly store with a large selection. More than happy to accommodate you and give you exactly what you want. Huge store with plenty of parking and not situated in the middle of Birmingham making it easier to get to and from this place. Easy to find and navigate too.
Really disappointed in the design and quality of the stock. Always used DFS but must have outgrown their style as seemed to cater for more mature tastes.
Absolutely appalling, misleading and utterly deceitful tactics by Tony. Came in today to order some sofas but was unsure whether they’d fit through my doorway. With limited information Tony was certain the 4 seater would not fit but the 3 …
Unfortunately felt like I couldn’t look around freely .. in the space of approx 5 mins on entering was approached 4 times by staff … I understand its commission based but put me off and I went to get sofa elsewhere because of it
Lied to us when upselling the more expensive leather because they said there would be a larger variety of colours which turned out not to be the case when our sofa arrived a different colour to what we ordered. …
I do not even want to give them one star. The sales person lied to us when we placed our order and when I called to speak to them about it, the branch manager was rude and pretty much a bully. He also said to me that if i complain it comes …
Mo Amir was very helpful. Not pushy but guided us to what was and what he didnt recommend. Massive range (70+) of all styles and budgets. The store is extremely nice. Very well decorated with all the products. Recommend!
I usually don’t leave reviews, except if I received terrible service. But Tameem was just extra ordinary. Giving me enough time to browse around the store. I believe I spent just over two and half hours in the store, talking to him here and …
Jimmy Singh was brilliant, he was helpful, friendly and very knowledgeable. He has given us the information to help us decide what we actually want. Thank you Jimmy, you have saved us a lot of time and effort.
The salesmen were very helpfull, asking our preferences and then guiding us to our reguirements. We were shown furniture which would have suited our height requirements as I am nearly 6 foot and my wife is just over 5 foot. The seating …
Definitely consider other options when buying from here. It is not the quality DFS once supplied and the aftercare and customer service is appalling.
My mom bought a sofa set at full price, comprising of a 3 seater, 2 seater, one …
Difficult to get through to a member of staff, without being put on hold for ages. when phone line finally rings phone cuts off. On four different occasions this has happened and I’m still waiting to get speak to someone 🙋♀️ …
Went to Dwell which has been bought out by DFS so has a separate section within the store.
Excellent customer service and great choice of unusual products. Nice coffee as well!!
Ordered my sofa from here, fingers crossed it will all go to plan for delivery before xmas. Once I located a sales person the transaction was straight forward and all my questions were asked.