Diamond reviews

Leo from Rio was amazing and made my whole engagement ring shopping so fun and so magical. The whole team including Sarah and Amy were amazing!!! Leo helped me find the ring I wanted at a great price and accommodated for all my needs to …

My fiance and I visited Diamond Heaven after trying quite a number of stores in Jewellery Quarter. From start to finish our experience was wonderful. We soon met Leo from Rio who was a real life angel, helping me find my dream engagement …

Final verdict: I’m quite happy with my final purchase. Amy was very helpful in helping me find the most suitable stone and setting that matched all of my requirements. She was very patient and kept me informed throughout the whole process. Thank you

In 2015 my partner proposed and we headed to Diamond Heaven to pick an engagement ring. The staff were amazing and I picked and ordered my ring. It took around 10 weeks for it to be made which was frustrating, however it was worth the wait. …

My partner and I recently visited the jewellery quarter looking for an engagement ring. Having looked in a few stores, we decided to try Diamond Heaven – within 30 seconds we both wish we hadn’t! …

Excellent service from Sarah and Leo from Rio, couldn’t be happier with my Fiancée’s engagement ring, we even went back to get her wedding ring! Highly recommended if you are after an easy, straight forward professional experience.

Went with my partner looking for an engagement ring popped to the jewellery quarter and came across diamond heaven. Went in to have a look and Kane came over to us to see if we wanted any help we explained we was just looking and was left …

The websites design functions are advanced yet easy to use; makes building an engagement ring simpler and more fun to do! …

AVOID THIS COMPANY
I was bought this ring for a special birthday and paid over £3,500 for it and I can’t express how disappointed and robbed my husband and I feel. 2 diamonds …

Sara was so patient with us! She never made us feel inferior as we had no idea what we were buying! I went in looking for a wedding ring and Sara was able to show us around with her amazing knowledge she was absolutely lovely! Thank you so much! Will definitely be coming back!

Great selection of jewellery all made on site no pushy salesperson just a great experience and in a very friendly and great experience well definitely be back like the jewellery 5star

Amazing experience ! From the moment we walked in myself and my fiancé where greeted by the loverly Sarah, who helped us collate our many ideas into a bespoke design ! She kept us updated on the build progress weekly and couldn’t have been …

My partner and I popped in to have a look for an engagement ring. The store was extremely busy, however, the staff were very attentive. We were served by Sarah. Sarah listened to exactly what we wanted and showed us multiple samples talking …

Me and my partner had an amazing experience with “Sarah” at the Birmingham branch. We had arranged to visit the Jewellery Quarter to find an engagement ring and having done some research prior to the visit we had an idea of the style of …

I was in the Birmingham store recently and was very impressed with the service I received from Amy. She was very helpful! We did not know much about diamonds but she was very patient and showed us many different options until we found the perfect piece. I definitely recommend this store and a big thank you to Amy for all your help!

I was in the shop last month and the overall experience was fantastic. In particular, a lovely lady called Hannah was so helpful and not only talked me through everything but listened carefully to what I was after, big thank you Hannah! Really made my experience a good one.

I recently purchased my wedding ring from Diamond heaven. I had no idea what ring I should get. Reesna helped me so much. She was very approachable and friendly. She asked me what occasion it was for, any specific style etc. I have finally …

I’d been in a couple of other shops before venturing into Diamond Heaven. I didn’t really know exactly what I wanted to get. I was looking to get a nice gift, of some sort, for my girlfriend. Sarah was the first person that made me feel at …

I recently purchased a beautiful bracelet for my mum. I had no clue on what bracelet to buy as there were loads of options. Reesna helped me choose the simple but most beautiful one and my mum loved it!! She gave the best customer service I could ask for. I would definitely recommend this store.

I spent some time looking for a ring for my mother. When I came in, I spoke to Hannah who went above and beyond for me and my requests. She provided a variety of options for me within my price range and I could tell she truly cared for each …

The only place down the Jewellery quarter which made us feel welcome! Highly recommend this place, Reena is absolutely lovely.

I had the most pleasant trip to diamond heaven, the staff were extremely helpful and helped me out with a stunning diamond tennis bracelet for my wife for our anniversary. Special thanks to Amy and Sarah who went through the different …

I visited the Birmingham branch recently having just had my ears pierced at the sorry age of 27! I was unsure what I was looking for and Amy came over and asked me if I needed any help – she was very attentive and friendly and I came away …

I purchased a ring as a gift for my wife to celebrate our anniversary from Diamond Heaven store in Birmingham. As I’m not an expert in jewellery and know nothing about it I’m so grateful one of the colleagues, Reesna, has helped me to pick …

I went to a couple of jewellery shops before going to diamond heavens and I’m glad I came here. I didn’t know what gift to get. I was looking for something simple but meaningful as well. Reesna, gave the most excellent customer service and …

Came in a few weeks ago & had such a good experience. Would like to thank Amy who was patient with me and helped me find the best ring for me, her customer service was brilliant, I definitely will be back. Thank you again!

We we’re greeted Amy, she made us feel very special, asking what occasion the ring was for, any ideas of style we wanted. Amy showed us designs then we chose our Main DIAMOND. …

I wanted to purchase a bracelet as a gift to my mother. I had no idea which one to buy. There was so many nice jewellery. One of the colleagues, Reesna, offered to help me and helped me choose a really nice, affordable bracelet. My mum …

I am so pleased with my diamond ring service via Sarah was absolutely amazing, she is so knowledgeable. I ordered it got it a few days before stated time,sarah helped get it through a bit quicker. I and my husband highly recommend Diamond Heaven.

Came in a few weeks ago to have a little look for some rings in the jewellery quarter and popped into Diamond Heaven, I was greeted by Amy. Had a lovely relaxed experience whilst I was in the shop with amazing customer service from Amy to help me pick out a ring for my sister! Highly recommend to visit Diamond Heaven to everyone!

I would thoroughly recommend anyone looking for high quality, beautiful rings in Birmingham to go to Diamond Heaven. The service is great, Amy made me feel very welcomed, comfortable and helped me pick a gorgeous ring.

Amazing friendly service from Sarah when purchasing my fiance’s engagement ring. …

Great store and excellent customer service! Went into the store to purchase a gift, was greeted by the lovely Amy who helped with my every need, great knowledge and expertise in jewellery and helped me find the perfect gift, would definitely shop here again!

Great customer service, I had Amy in the Birmingham store helping me pick out a ring, was very attentive and gave me her time and undivided attention. Helped me a lot with her expertise in what style and type of ring to purchase, would 100% go back to them again!

Leo was of great help, very friendly and professional. Had to go there twice, once to choose and order the ring and again have it resized both times greeted with the same prifesional outlook.

I recently purchased an eternity ring from Diamond Heaven, Sophie was very helpful and and answered all of my (many) questions. Would not hesitate to recommend.

Excellent service and amazing range. Perfect replace engagement ring for my wife

The staff were so friendly! Hannah helped me find the perfect gift for my mom for her birthday and I can’t wait to see her reaction ☺️

I was a bit sceptical at first ordering a ring to be made online but I’m happy to say Diamond Heaven provided a great experience from start to finish abs proved me wrong. Their customer service was flawless just like the ring I ordered. I would highly recommend their services to anyone looking for fine jewellery.

We had some issues to start with at the shop but these was soon resolved with Sarah she is amazing at her job and went above and behind for us, Thank you so much for all your help kind regards Melisa & Robert Drummond

Sarah was so attentive and thoughtful, she made the whole experience so special for us both I would highly recommend her knowledge and experience and she’s an asset to the company! Thank you for the magical experience Sarah

Over the years I have found buying jewellery to be a sacred ritual; spending a significant amount of time analysing the size, shape and appearance of materials. Setting your ideas against the backdrop of the individual for whom the …

Disappointing visit, went to repair a necklace, only to be told that they only fix items that are bought in their store, that’s utterly shallow, and unhelpful, the person that “helped” me was willing to offer me suggestions as to where to …

Recently visited this store and was very impressed with the service from Kane. Thank you

Went to the Birmingham store a few weeks ago with my wife as she decided she wanted a ring for a special upcoming birthday, was served by Jake. On our visit we didn’t really know what we wanted but we were talked through the options, she …

Bought the better half’s engagement ring from here and we’ve recently been back to buy the wedding rings. Staff are really helpful, even with a hopeless idiot who knows nothing about rings 😂 Both came through in the post ahead of schedule, would recommend 👍 …

I purchased my fiancé’s ring from diamond heaven and my experience was great. Sarah helped me design the ring, pick the spec and everything turned out perfectly. My fiancé loves her ring and I would highly recommend Sarah and Diamond Heaven.

My fiancée and I drove from Norfolk to Birmingham to choose 2 wedding bands and a diamond engagement ring. …

We purchased my husband to be’s wedding band at the Birmingham Jewellery Quarter store, Sarah was attentive, helpful and really lovely to deal with!
This was the first time we’d ever purchased something from the JQ, and will …

I’ve never had a problem with Diamond Heaven, they’ve always looked after me (with excellent prices and service), and have always been on hand when i’ve needed to find a present on short notice. Their website is very good, but i’ve always …

My husband chose to purchase my engagement ring from Diamond Heaven having done a lot of research into the best places to buy. We have not been disappointed!! The service was fantastic ensuring the ring he bought was perfect and again when …

Had a custom made engagement ring from one of their designs. Did everything online, got finance and delivered it on time. They also keep you up to date with the processes. My fiancé loved it. Later took it back to them for resizing, …

Hannah is amazing! She made my experience so special and her professionalism is 5*! Thank you so much Hannah!

Had a very good experience here the customer service was so good , a staff member anushka helped me pick out a lovely ring for my wife , would highly recommend this shop for anyone

I went in to buy a present for my mum but didn’t know what to buy her, Hannah was so helpful and very welcoming! Would definitely shop here again

Bought a ring from Birmingham Branch which I was extremely happy with. So my partners milestone Birthday approaches I decided to purchase a matching item. …

Despite having an appointment to view a ring from their catalogue, having travelled 50+ miles to get there we were told they had none in the shop. So we went to a proper jewellers 100 yards down the road to buy my wife’s 50th birthday present

Adnana was a life saver. The setting (for an engagement ring) I chose in-store did not turn out as expected due to some sizing issue. Adnana personally took the time to understand my requirements, visited the workshop, picked the closest …

Been here to get both mine and my wife’s wedding bands.
Great service and the price was more then reasonable (even though jewellery in general are overpriced!) …

We had very poor service from Diamond Heaven.

We purchased an engagement which upon inspection had a damaged claw. We took it …

Had a great experience here and was served by Amy who listened to me and understood exactly what I was looking for. Overall 5 star experience.

Really good service from the duo Amy and Sarah. They made me feel like a valued customer and helped me find exactly what I was after

Excellent customer service! Beautiful jewellery. Sarah helped me find the perfect earrings.

Came here to choose a gift for my mum, the service was great and staff were lovely, especially a lady called Sarah who was really helpful

Great choice of diamond rings.
Very friendly service.
The best jewellery shop in Birminghams Jewellery Quarter.

I can’t write anything positive about Diamond Heaven. My wife’s engagement ring has had to go back four times now because of four separate issues. Firstly the claw was left sharp leaving it to catch on garments, secondly the diamond got …

I chose diamonds in the showroom and paid for them on the day, I was later told the diamonds picked had been sold and I had a different pair for the shoulders. The ring came in a shabby box less than a week before I was due to propose. When …

Purchased an engagement ring in 2015 within first 5months the band had cracked dispite not being worn every day. 18 months forward a diamond had fallen out the shoulder and the band looked very thin and fragile. At the store they tried to …

In the diamond quarter of Birmingham tucked away is Diamond Heaven, came here with my now fiance to look at rings. Ordered the one she wanted the next day and they arrived three weeks later after changing the size of hers and specially making mine. Would recommend

Hi everyone, i think it’s only fair i leave this review, i went into this company to purchase a wedding band great experience, Laura is a really nice colleague of yours and does the company credit, i put a deposit down on a ring that i …

I wanted to upgrade my engagement ring and after doing loads of research online we decided on Diamond Heaven as the prices were competitive. We made an appointment to go to Hatton garden in London . I had an idea of what I wanted (which …

So love this shop, staff very friendly and patient. Helped my husband create my engagement ring. We went back for our wedding rings.

Sarah was very friendly and helpful

Great service and got the ring I wanted for my GF, would highly recommend. Thanks Sarah

Fantastic customer service from Sarah and any .. they helped me find the perfect gift.

After speaking with a polite member of staff over the phone in the week, i was looking forward to finally picking an engagement ring i had seen online. …

I literally had to beg my fiance in telling me where he got this fabulous ring from, because all my friends and colleagues were so desperate to know how they could get their hands on sooooooooooo lovely ring. …

One of the few jewelers in Hockley with disabled wheel chair access. Friendly staff and some fantastic pieces of jewellery 😍 …

Visited Diamond heaven looking for a birthday present – Was assisted by Sarah, who was very helpful, had great knowledge and pointed me to exactly what I was looking for. Thank you for a 5 star service

The staff are young and perhaps didn’t fill us with the confidence they knew what we wanted or how to help us figure out what we wanted. Saying that, if you know what you want they have a large selection, well priced. Friendly enough though.