eSure reviews

After being with Esure for several years on my car insurance they’ve happily answered my call on the renewal line and taken my money within minutes.I’ve tried contacting them today to inform them of an accident last night (not my fault …

Very disappointing. Have been a customer for nearly 2 years. Just bought a new car and called to change over the insurance. Spoke with an advisor that was very hard to understand (seems to be the norm with all companies these days). Advised …

I wouldn’t want any other car insurance other then ensure, they have a great and polite Team there. I had a misunderstanding with one of my payments down to the bank giving me the wrong information and esure quickly dealt with the issue. Thanks esure

Automatically renewed even though I called to cancel days before the renewal date. Would not cover child seat cost when someone crashed into us. Waste of time…

Impossible to get through!! Sat on the side of the road on hold for 2.5 hours. Just a joke. And then a further 2.5 hours every time I wanted an update on my claim. Staff ok hut clearly not enough of them to actually conduct a customer …

Worst insurance company ever. The most horrible costumer service I ever dealt with. Absolutely atrocious. …

I want to disable my policy from auto renewing. The website says to chat to their agents, but there is no agents. You’re sent to a bot which tells you to phone up. …

Very badly run company there system messed up the payment dates and they informed me I would then have to pay they year policy or would have to cancel for their mistake… truly shocking

Motor Insurance: Car was stolen but esure only paid out what they deemed the vehicle to be worth, rather than the estimated vehicle value that it was insured for. A not insignificant difference, leaving me out of pocket. Take over 90 minutes to answer phones when dealing with the claim.

Very poor customer service, forever on hold, i was left without a courtesy car even though i was entitled to one, passed from pillar to post and plenty more incompetence i dont have time to mention. Overall an absoloute disgraceful insurance company stay well away

Avoid at all costs. Do yourself a massive favour and do not unsure with Esure.

Very poor customer service, they don’t know what they’re talking about.
They leave you in the lurch after an accident, no support provided. Complaints logged but never get back to you. Lucky they got 2 stars just based on price …

Just bought insurance with this company. I have no documents yet, I tried numerous times to send in my NCD but ended up listening to a robot for a few minutes and answering questions before I am transferred to some guy in India who asks me …

I have had some issues with e-sure insurance in which I’ve changed my payment date and one minute it’s been okay next minute it’s not. To cut a long story short a lovely lady named Diane took her time to listen to me. Feedback what has …

The online service is brilliant changed all my car details and number plates with no issues at all. Well done Esure making life’s easier. 👏🏻 …

Terrible if you have a no fault claim with them. Our car was hit in the side by another driver and badly damaged, esure took the car away 2 weeks ago and we still have not been told if the car is a write off or not, or if the other party …

shocking customer service , i have been on hold over 10 phone calls for a total of 11 hours to try and resolve a claim , i have emailed and thats been ignored too …i will be swapping insurers

Horrible experience, 10+ hours on the phone. Staff disconnected the call as they don’t want to deal with your claim. Lying on claims. Never ever dealt with a company that’d treats paying customers this way. Do not recommend, pay a little …

Worst of the worse Company. Doesn’t even answer calls for third party claims

I’ve never had to claim so I can’t comment on that side.
However Linda from the customer services department is a credit to the team. Her “human” touch to customer service made me feel listened to, understood and …

Excellent company for car insurance. They always do thorough checks and look after you. The listen to any issues you have and have a great process for all situations. I have all my policies with them and they give a treat price too. Be …

The quote was competitive but the customer service including live chat service is very poor. Difficult to get through to anyone to check information.I have an automatic renewal set up and recieved confirmation that it was renewed. I found …

Spoke to a lady called Sarah, she was so helpful with all my questions politely. She Spoke with a high level of professionalism!! Love it

Called up because my home insurance auto renewed without me realising. Called up to explain I would still like to proceed with them and I see that online if I get a quote it’s £130 for home insurance yet they have charged me £190. They said …

Absolutely shocking. Home insurance customer and car as well. Quoted over the phone £250 more than online with same company. 39 minute wait to get through at 7pm and night. Tony was guys I spoke to. Asked to raise a complaint 4 days to get back to you. Says it all. Avoid at all cost.

Esure saved me money and time will continue to insure my car with them in the future excellent company

Tried to get my windscreen replaced on my insurance, through Auto Glass, who they advertise at the bottom of their page. Auto Glass rang me the day before fitting, only to tell me Esure claim i wasnt insured with them. Esure had a few days …

Great customer service and excellent prices
I got insured in 30 minutes after passing my test and were ready to drive away.
Sales assistant helped me to get best price for insurance. I would use again.

Wanted to switch cars midway through the property. Wanted to charge me £700, whereas they quoted £500 on a price comparison site. Rang them (horrific automated system). They offered to cancel my old policy (& charge me to cancel it) and then proceed with my new policy. Very disappointed – would never go with them again!

I have had esure car insurance for over a year now and I can say they are very nice over the phone and very helpful. They are also resonably priced and can’t complain.

AVOID THIS COMPANY LKE THE PLAGUE!!

They only get 1 star because you can’t leave 0 stars. These are without doubt …

Horrible service unfortunately from esure. After been in an accident and having my car recovered the car came back damaged from the recovery when I spoke to Esure they deputed that the damage was caused by the recovery company. After having …

Very polite. I rang to cancel and they were good, non pushy and dealt with my query swiftly.
Unable to fully match my Confused quote though..

DON’T BUY!!

if there was an option of 0 stars I would give them 0. I stupidly insured with …

About as useful as a wet paper bag in the rain could not give me any information on my old account 🤷 …

Home Insurance please dont just go for a cheap price – Home Emergency package waste of time – charge you £25 excess for someone to come shut a window when hinge is broken then send you an estimate for a fix. What a joke when questioned you …

Not good. There is no option button to opt out from automatic renewal of old policy on the website( if you pay by direct debit at least).
This makes it hard to opt out of having your insurance renewed once that it …

The most incompetent, vindictive insurer I’ve ever had the pleasure of dealing with. Have gone out of their way to obscure, confuse and bully me at every opportunity. Dont insure with them

Money taken to pay for car insurance but then no more contact! So no documents by email or post or know a number to ring if car broke down. Then waited 15 minutes on the phone before being able to speak to a human. I explained the situation …

Nothing but a legitimised extortion racket.

Two weeks after paying them I get an email demanding things they never mentioned …

Wow, just check the negative feedback for this company here. I thought I will be the first. They really are awful. The customer service is far from a decent understanding customer service. They seem to have attitude problem when you call …

From £1900 a year then, after passing my test added extra £1500 on top making the total £3400 yearly, this was on third party only and engine size 998cc, they wanted me to pay the £1500 upfront and to pay monthly instalments same time. …

Simple policy cancellation within 14 days took 2 advisors 4 attempts within the same phone call and being put on hold for a grand total of 12 minutes. Even then the refund figure quoted was miscalculated and only when I pointed out the …

absolutely disgusting and very misleading. haven’t made a house insurance claim in 26 years. I have full cover with Esure including emergency cover and on Sunday we discovered that when we flushed the toilet in our bungalow the sewage was …

My partner and I are on a multicar policy. When she added her Cat N car to it she was told that it would not affect the policy in anyway. Turns out it meant the car was valued at half of what it was worth, even though my partner didn’t …

Appalling customer service if you ever want to leave. Cannot opt not to automatically renew online, long queues in business hours so couldn’t get through. Phoned at 19:30 on a Friday night and was met with 4 minutes of automated security …

The google reviews speak for themselves. Utterly abysmal, last century customer service. I have had to chase them numerous times for a resolution to my claim even with promises to call me back. My accident was over 2 weeks ago and i have …

Brilliant service. I recently had someone run into the back of me and eure dealt with everything so quickly and efficiently. I have been paid out for my car within a month I was given a courtesy car the day after. They kept me in the loop for everything.

Absolutely horrendous company.
We were involved in a collision after a driver pulled out in front of us. Esure unfortunately represented both parties and refused to investigate the accident …

Wicked customer service, makes everything dead straight forward, cheapest insurer for me aswell, sorted me a brand new BMW for a courtesy car during my accident. Would recommend to anyone. Even got my Mrs to use them 👍 …

Took bloody 40 mins and just because I missed a direct debit even with what everyone is going through they made me make a payment in full which i think is out of order. Other companies are offering help and extensions on payments where ever they can. No gonna bloody use these scums. Plus the insurance is expensive!

Writing this review @ 1am as I’m seriously stressed & not sleeping – maybe it’s all a mistake but I won’t find out until esure open at 9am.
In short I opened a letter this evening from Alan MacEwan saying my insurance …

Absolutely the worst insurance company I have ever used. Had an accident other drives never stopped, car ended up written off. They refused to pay the full market price for my car, they only payed 1/3 of its value.

I would give less than 1 star if I could. They raised my premiums for 5 straight years despite not making a single claim – got into a crash, they didn’t provide a courtesy car – apparently because they only do so once my vehicle is declared …

Have been with esure many times as their policies are low and easy to set up online. However once they’ve taken your money and you need to make a claim they certainly do not have your back. Another driver decided to move into a lane, then …

Only open Mon-Fri 8am to 5pm? Not reflective of the society we live in. Also, they seem really helpful when your on the phone to them but as soon as you hang up, they forget all about and don’t do what they promised to.

The worst customer service I have ever experienced. I have never know a company fully admit to making a big mistake then point blank refuse to put it right!? Average wait to speak to someone around 15min, 8 different handlers, over 20 …

So my dad changed from Swinton to ensure Swinton had quoted him £1170 so contacted esure through a comparison site my dad’s insurance was £423. Saved him over £700 for exactly the same insurance. Also saved him £100 on house and contents insurance. It really pays to shop around.

I’m currently with ensure for home insurance. I called about a possible claim she asked me loads of random questions about it basically to figure out how they could get out of paying out she kept telling me they cover for fire and theft but …

I had a none fault claim in June 2017 it took 8 months to settle & close the claim due to the incompetence of Esure! I was offered a good will cheque to compensate me which I never received. My insurance premiums more than doubled whilst …

50/50 on who you speak with as to weather you get world class service or else you get the complete opposite.
Not convinced. …

Involved in an accident that wasn’t our fault. Our car got valued at 2k below what they were selling on Autotrader. Not satisfied with settlement but they arrogantly sent the cheque anyway. Claims staff all hard to contact and on holiday …

Have been with Esure for years, never made a claim! My car insurance was due for renewal. Increased by 80 quid to £468. Phoned to cancel, they said we want to keep u, let me see what we can do… check details etc, no changed, ok, we can do it for £486.83!!! WHAT! lol 🤣 went somewhere else! …

Pathetic customer service, last year didn’t correctly process change of vehicle leaving me driving uninsured despite them finalising the call and confirming all was well. …

Beyond belief despicable bad customer service. First to take your money (but don’t accept all cards), last to help you with anything (like giving answer to any kind of question regarding your policy), non existent complaint procedures …

had a small accident , this company does not provide you with a curtsy car even its says they do but they have there rules apparently . they have scrapped my car and its been nearly 4 weeks , they havent gave me the money that they offered …

Stay away from these insurer’s.
Esure are by far the worst car insurance company I have ever dealt with. I made a claim whereby the other driver was at fault. Esure would not cover my excess …

So esure are another great example of a terms and conditions disgrace. Yeah, we all read terms and conditions when we buy things don’t we?? Of course, we don’t and when companies exploit that they should be held to account. …

Quote you one price however when you come to set the policy up increase the price considerably. Staff unwilling to help, promised a call back not the same day but in 4 working days. Very argumentative over the phone. Would not recommend.

Be prepared to be stung by ant changes to policy.
Add my wife (who has 5 years no claims) to my car insurance? ‘Certainly sir – that’s an extra £700pa’ – even though they quoted £600 total to do this as a new policy with both of us on it.

The insurance is like any other and the price is right. BUT! the second I deal with ensure I am bombarded! With nusance calls because they obviously sell my details on to any moron who offers to buy them. I’ve blocked six numbers today in the space of a few hours. When I opt out of marketing I really don’t appreciate it!

Left me driving without insurance. No communication on end of policy and renewal
They don’t use emails or phones just postal letters , that turn up late due to covid19.. could of had my car took away 😫 and points …

My insurance was £39 then year after went to £59 a month. I took them due to having no choice at the time, i will be leaving in 2018 can not wait, there excuse was too many accidents. Also in 2017 a car hit the side of mine on my street, …

Disgraceful – Even after informing against the renewal they still took the money automatically. No paperwork either to confirm this had happened. Only by chance checking my acct did I discover the theft. This is clearly a regular profiteering practice they use. Beware.

Big shout to Isla working for Esure call centre, a lovely and polite Scottish lady, not sure where she’s based but she helped me massively the other day get my second year of insurance sorted . She’s a great listener and very co-operative …

I’ve been with esure now for a few years, they’ve always been friendly n helpful!

Asked about price of changing to a new car, got a rip off price. I cant and wont stand being ripped off. If you want to lose custom then please continue but most of us are savvy enough now to just shop around

Shiela’s wheels may have been great in terms of price and cover, which is the main reason i went to them. However, when it came to actually fulfilling their service, i could not have been any more disappointed!! When i had my accident i was …

I took a policy with esure as they allow you to make changes on line. But actually you can’t you have to phone up and pay an admin fee every time. I knew I was going to change a lot this year and thats why I took it out. It has ended up costing me £100’s more than the original quote.

Worst company I’ve ever dealt with, they messed up my payments, randomly stopped my payments going out, don’t send you any emails at all, the customer service is rubbish, and if you are a loyal customer with them then they spike up their prices massively even if you have all no claims