Nova Direct reviews

I recently had the displeasure of dealing with Nova Direct, and I must say it was one of the most frustrating experiences I have ever had with a company. From their policies to their customer service and complaints handling, every aspect of …

AVOID THIS COMPANY. COMPLETE SCAM!!!
I took out insurance with this company after finding them on a well known comparison site. I paid the initial payment and took a screenshot of the confirmation. …

Completely gobsmacked by the non service I have been provided with today! We have a membership with nova direct who have refused to come and pick me and my car up as I am technically not broken down. My turbo has faulted and my car is …

Absolute scam!!

Took out gadget insurance, monthly payments worked fine the first few months and …

Absolute shocking company, I also paid deposit for car insurance, filled all details correctly, to find they phone you hours later informing you your still not covered as they need to validate!!!! …

Rubbish! My mum broke down at a roundabout today. She couldn’t get anyone to answer the breakdown number. I rang them and held the line for 25 minutes. Still no answer. She ended up having to pay a local garage to tow the car away. Don’t …

I wish I researched this company before taking a policy with them. I was with them for over a year. Used them once as I had a puncture late at night due to a pothole. They asked100 questions just to tell me at the end they couldn’t do …

This company is designed to scam & intentionally makes submitting a claim difficult in order to not pay out and this is outrageous. I have never had such difficulty working with an insurance company in my life. If only I checked the …

Took 33 minutes to arrange a call which involved talking to another company, then they took two hours to come out. Then the guy could only do a temporary repait on my motorbike. I had to pay £50 excess on top of my policy. Then I had to get …

Do not take any policy out with these scammers. Got a car insurance quote from Compare The Market, accepted the quote and paid via credit card once redirected to ‘Zugar Znap’ (Nova website). Then had to upload documents and wait for a …

DO NOT BUY! The worst company I have ever had to deal with. I cancelled my renewal on time yet they still decided to take the money out of my account. I have still not been refunded 6 weeks later and have no way of getting in-touch with them as they never reply to my emails. Do NOT waste your time with them.

Absolutely shocked with my experience with this company would not recommend to anyone has charged me more than they suppose to have and which states on my policy. They have also took another payment two weeks after the first one I’ve rang about it got the phone put down on me twice and to leave they want to charge £10 such a scam!

AVOID!!! AVOID!!! AVOID!!!. THESE GUYS ARE SCAMMERS!!!. I broke down on the motorway and asked for breakdown cover and I had recently taxed my car so It didn’t instantly show on the database, however you are given a 16 digit referance to …

Absolute disgrace of a service.
Took European breakdown insurance for a single trip (with specific dates).
Rang to access breakdown assistance in Germany and had to wait 30 mins to get …

Avoid like a plaque, I signed up with them as they showed up cheaper, I have processed the payment, and guess what no confirmation of payment was received, I called the number on their website which took me to very unprofessional staff who …

I would also give zero stars. Took out car ins two weeks ago paid deposit of £130 they have tried to take the monthly!! direct debit two weeks after without notice to m, called and told them my pay day is 17th can they move payment date but …

Novadirect is a complete scam and should not be trading in insurance business. They took money out of my account weeks before renewal date so when I cancelled the policy they offered a refund and I am still to receive the money almost a …



Review of Nova Direct …

Scam scam scam – kept hanging up the phone until they finally informed us they were unable to honour their coverage due to small print they don’t advertise about confirming you are going away. Left us stranded in rural France. Seems to be very common – do not use this cover.

Bunch of thieving scammers, they renewed a breakdown policy 5 days before it was due and took the money, but i had cancelled the autorenew facility and they say i should of cancelled the policy, surly cancelling autorenew should stop them …

Only 1 star as zero stars is no optionTried to cancel. Email confirmation received but payment still taken. Phoned and told to wait. Now 10 days and still no refund. I DO NOT RECOMMEND THIS COMPANY. Will pursue refund through other channels….

100% scam
Nova Direct and all its affiliates are a scam group. If you bought an insurance from this company, be sure to cancel because this company will never answer you …

The company are an absolute joke. It seems to be a scam with no intention of providing a service and making up clauses. Broke down today for the first time ever and apparently their 15 mile radius requires their contractor/recovery agent to …

Oh my word! Absolutely shocked! Called as needed breakdown assistance. To be told no and if we want recovery would have to pay £120!!!! What on earth!! Never ever had this with a breakdown company refusing to help us and actually asking for …

Would give zero if I could.

Broke down on the motorway so called them. They rejected my claim because my car …

Rubbish company. Sell you a policy with lots of exclusions (only available in the policy booklet sent after you take out the insurance) and then charge you to cancel it. Send you round in circles to waste your time and hope you run out ot patience. FCA take note of their practices. 500 bad reviews tells its own story.

really poor customer service, cheap policy but a rip-off. Waiting time up to 4 hrs, when complained they charged me £100 and sent it straight to debt collectors. Really nasty company. AVOID unless you don’t mind being ripped off. Their …

Do not use this company as I’ve tried to claim on my mobile phone and I’m having so much difficulty getting through to them. All they want is more money off me without fixing the phone. I was on the phone to one of the agencies and they couldn’t get rid of me, quick enough, this company is just a scam I advise people not to use it

DO NOT take out a policy with this company. I am SHOCKED, avoid this like the plague!!!!!!!
To give you an idea of how terrible this insurance company is, I took out an …

I wish no stars were possible!

I bought their breakdown cover and upgraded to silver. What a terrible mistake. …

AVOID THIS COMPANY!!! They are a complete scam.
I had gadget insurance for 1 year, received my renewal document which I decided to not go ahead with and planned to opt out of prior to the renewal date. 7 days …

This company has a clever way of making money.

You will find them offering a completive rate for insurance on a comparison …

My car had broken down on Friday morning and I then didn’t have time to call the nova breakdown as my main priority was gyro work as a carer. I work 12 hour shifts so didn’t get in till late. Called nova on the Saturday morning and after an …

Poor service. Do not buy with these, I made the mistake in taking a policy with nova based on there cheap price but you get what you pay for. They will try all the tricks in the book to not come out to your vehicle. My best advice is pay extra and go with someone else for the added peace of mind.

Took out car insurance with them via a well known comparison site on a friday. Seemed legit and reasonable UNTIL my payment went through and so the red flags started. Firstly the account name which takes your money was written a website …

Shameful service…

My motor insurance was due for renewal via ‘Compare the Market’ and Nova Direct …

Awful cowboys. Skilled at manipulating themselves out of providing breakdown cover! Customer service lacks empathy and then they try and charge you £140 to come out, making buying cover worthless. I’ve applied for a refund. This is a dodgy …

AVOID AT ALL COST!
Bought a breakdown cover at a reasonable price. At the end of the year, they emailed me renewal deal and as it was still at a reasonable cost, I decided to …

Absolutely awful customer service, they increased my monthly premium without notification, I changed my mobile device and they don’t cover it so had no choice but to cancel my policy which means I have to pay the remainder of the annual …

The worst insurance company I had experience with in UK. They renew my break down recovery for the next year. Today is 26.10.2022. Actually my car does not exist from October 2021 and when I asked costumer service for refund, they …

Absolutely Disgusted with this company!! I wish I had done some research before I took out this scam policy. I couldn’t cancel the renewal which they took from my account and THEN had to pay £75.00 to cancel and THEN another email to say …

APPALLING SERVICE. I am one of over 500 1 star reviews. They should not be aloud to trade as a Car Breakdown Service. Why haven’t they been reported. PLEASE READ ALL REVIEWS.

Do not purchase any kind of policy, they are fraud. Don’t know how this company legally works in the UK.

Absolutely terrible experience. I would never ever choose this company ever again. Prices look competitive but that’s where the satisfaction ends. Pay a little extra and go for someone else. If 0 stars was an option….

They renew your policy despite opting out on the account sign in. Then you can;t get to speak to anyone when you ring. DO NOT use them

As with everyone else I couldn’t give less than 1 star, I have no communication from the company for the last 6 weeks or more, regarding a excess refund that should have happened, I took this insurance out last year for my phone, contract …

Shockingly poor service. Unable to recover my car with a blown engine unless I contacted local garages first(?!). Will only recover to 12.5 miles away – I live 18 miles away from where cars broken. Do yourself a favour and pay your premium to other than a Micky mouse outfit!

If Google will allow to put minuses star I will do .. because just for cancellation of insurance you change 75£ what a fish business congrat for nova direct…
I hope someone will wake up and see these Dodge car insurance…
75£ for managing Wath

Tried calling multiple times to cancel breakdown on a camper van we had sold, or transfer to the new one. Waited on the line multiple times to just get cut off. …

Why are compare the market allowing this company to use their platform??!! Absolutely disgusting. Just a look at the reviews says it all. They’ve had £100 off me after providing no service whatsoever and have threatened me with a ccj. I …

Bought pet insurance, not cheap but through Quidco so got some cash back. Anyway just found out it is accident only and does not cover vet bills, ive tried to cancel and have to pay almost £10 to cancel and outstanding premium!!! I emailed …

Worst breakdown company ive ever had to use. Very slow communication then eventually told me help was maybe coming sometime tomorrow…asked for my £40 excess back which will take 2 weeks to get back. They’re shocking.

If I could give zero stars, it still wouldn’t be low enough. I very rarely leave reviews, and if I do, they are positive ones. However I feel this is more of a warning than a review. Please do not take out any insurance policies with Nova …

NO CUSTOMER SERVICE WHATSOEVER – NOT POSSIBLE TO CONTACT VIA EMAIL, TELEPHONE OR WEBSITE AND THEY SIGN YOU UP AUTOMATICALLY AND TAKE RENEWAL PAYMENT BEFORE THE POLICY HAS EVEN ENDED! SHOCKING – DO NOT USE AND MAKE THE SAME MISTAKE!

Diabolical!!! They automatically recharged me for a car I didn’t have! Then when I asked for a refund they charged me £10. Then when I called up for my refund they said I’d cancelled the old policy!! Not the one I’d cancelled so wouldnt …

Would give 0 if I could – phone lines all automated messages that cut you off. Live chat cuts you off. Cancellation payments ignored. Joke of a company.

Automatic renewal. I received an email to confirm that I wanted to renew my breakdown policy and was told to log in to their portal I tried but it didn’t recognise my email.. I emailed them back on their email address they used to send me …

Bad insurance group. Almost impossible to speak with an actual human being when there is a problem. Not that they care about the problem itself anyway. Be careful, they charge ‘an administration fee’ of almost £10 to basically cancel your …

Zero stars
Breakdown claim refused as I didn’t call within 6 hours. Explained I was ill yesterday (have multiple disabilities) and called today as feeling slightly better …

WHY THIS SCAMMERS STILL OPERATING AND CHEATING PEOPLE????!!!
I had a breakdown policy with them last year.
When my car actually broke down they said that this kind of failure wasn’t …

Scam company! I purchased van insurance after picking up a new van, was then told I needed to schedule a phone call to check my details, none of which were available until the next day, and told I needed to provide printed copies of …

DO NOT GO WITH THIS COMPANY!! Paid for insurance then for the next day cancel it then tell me over the phone I’d have to wait a month for my money back then my bank claims it back for me cause I needed the money to insure else where then …

I feel that the collective review score of this company says it all. Even 1.5 is too generous, this company is horrendous. The way I’ve been treated and spoken to on multiple occasions has left me having to wait for over 6 hours and then …

Absolute garbage, according to pexinsure I had to inform them of dates I was travelling abroad in order to be eligible for eu brkdown cover. I travelled abroad and broke down, got no assistance due to Nova direct not telling me I had to inform pexinsure. Try ringing Nova and they make it very hard to get hold of someone

Avoid!
Breakdown assist request denied as I didn’t call within the 6 hrs!
Car wouldn’t start so a friend took me to an appointment. …

I have made a claim one month ago.They didn’t give me any response. They charged me twice for arrears and they charged 150£ as well for my insurance claim. Highly disappointed by this company,their customer services and advice everyone not to buy this policy.

Absolute dreadful company they make it impossible to contact them, takes 8 weeks for complaints to be acknowledged. they charge £10 for any cancellation. they make it impossible to cancel automatic renewals. You cant get through to …

This company does not even deserve 1 star, such a poor service. My car battery went down and couldn’t open the door. This guys were asking me to call locksmith. I had to buy another cover from a different company to deal with this problem!!!!!

I don’t understand how this company is showing up on comparison websites. It seems like they purposely read me wrong details in order to increase my quote. They wanted a cancellation fee of £75! I cancelled it about 3 weeks ago and I still …

Avoid this company. What a con. I took out breakdown and it was due for renewal. They automatically renewed it (that’s not the issue because I already knew they would) one week before the date it ran out. When I called to cancel renewal …

AVOID THIS COMPANY. Dreadful service. Taking out a policy for my wife and I would be the named driver. Stated that I was a ‘High Risk Driver’ (No claims in place, No Convictions. Never had a penalty point. No Accidents. Never had an issue …

Absolute scam!!! This company needs reporting! Cost of living crisis and these think its ok to lie, then charge you double, then try take another payment 9 days after paying double deposit! Then cancel my policy 2 days later without …

Terrible service, There not even worth the 1 star I had to set, called them to come recover my car as it broke down. 20 min later they called me telling me that they couldn’t get any of their contracted recovery companies to come out and I …

Can’t get hold of anyone and I don’t have an online account, they don’t accept email replies and have just stolen £32 out of my account without asking me. Nasty thieves! I did not need an online account setup to purchase a policy and now …

Terrible terrible company. Refused to come out to my broken-down vehicle as I had decided to go to bed at 11pm and phone them in the morning. That meant I informed them more than six hours after knowing there was an issue and invalidated my …

Do NOT use this company. They need reporting to the FCA. Absolute scam; Nova came up on my comparison search for car insurance; paid the £100 deposit online, then did the verification call the next day; then nothing ! No confirmation email; …

Took out a policy in October and get told today feb 15th while I’m 200 miles away from home that my ncb doesn’t cover me and they cancelled my policy utterly disgusting

I had an email saying that my policy would automatically renew and that I had 14 days cooling off period to cancel – they provide an email address to contact if you want to cancel. I sent this address an email the same day saying I want to …

Warning ⚠️⚠️⚠️⚠️
I do not recommend any cooperation with this company. I paid £50 for insurance my phone and later £150 to open a case because my phone is broken and has a big …

The worst insurance company I ever had. They rip you off when trying to leave. Don’t go near them. Now they changed their name to Policy Excess Insure Ltd. Avoid at all cost