Direct Line for Business average reviews all over the web

3.1
Total Reviews 74

Average reviews from all platforms

Average Rating 3.1

Average reviews from all platforms

  • 5.0
    32
  • 4.0
    7
  • 3.0
    3
  • 2.0
    1
  • 1.0
    31
Direct Line for Business reviews breakdown:
Google
3.1
74

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74 Direct Line for Business reviews on Google

SM
Stephen Mckenna 7 months ago on Google
( 1 out of 5 )

After several years with DL business insurance they have advised they will no longer insure businesses that are close to or part of transport undertakings! So no insurance at stations airports bus stations etc why? Also gave me 2 days to get insurance cover elsewhere

DS
Dan Smith 7 months ago on Google
( 1 out of 5 )

My wife obtained a Landlord insurance quotation from Direct Line for a premium of £662, whereas Allianz quoted £319 for the same coverage and HDI through confused quoted £267 for higher limits. We approached Direct Line to match and sent …

SV
Scott Vincent 7 months ago on Google
( 1 out of 5 )

Seem to have really gone downhill (they used to be good). You can’t cancel your ‘Automatic renewal’ on the website, it just takes you round and round in circles. Takes ages to do it on the phone. Also, never received a refund from the Mileage Moneyback scheme.

EC
Evan Collier 7 months ago on Google
( 1 out of 5 )

If you have any queries regarding anything, some directline staff over the phone seem short tempered and rude. They don’t offer good deals for long existing customers with no claim bonus. For any new drivers out there, I highly recommend you find a different car insurance company.

NA
Nana Ansah 7 months ago on Google
( 5 out of 5 )

Professionals on the phone.. helped me with my problems.. won’t change my insurance for anything less

GN
Gary Norman 7 months ago on Google
( 1 out of 5 )

I started off with high expectations of Direct Line, believing that paying a little more with them compared to other quotes that I had received was worth it to be insured with a reputable company offering what looked like a comprehensive …

GL
graham lauderdale 7 months ago on Google
( 1 out of 5 )

Over 3 hours on the phone yesterday trying to change a car on my policy, if you dare say anything the hang up on you, was polite at all times, shocking.

AM
Alex Mednick 7 months ago on Google
( 5 out of 5 )

Superb quality home insurance with an excellent claims process (I’ve claimed 3 times over 5 years of being a customer)
short wait times, polite staff and compettitive prices.

HG
Happa Guchi 7 months ago on Google
( 1 out of 5 )

One of the worst company to have home insurance with. take your money and when it comes for help always trying to find the sneaky ways to decline the claims. Better to keep that money and save it in the bank and when need it use it.

SH
Simon Hayes 7 months ago on Google
( 5 out of 5 )

Very happy with how Direct Line are dealing with my claim everyone I speak to seems to get things done. I also like how I never have to wait for long to speak to claims advisers on the phone. Just spoken to Zac and he was helpful.

NR
Nasar RIasat 7 months ago on Google
( 5 out of 5 )

Easy simple process always supportive.

LH
Leigh Houghton 7 months ago on Google
( 1 out of 5 )

Paid for my policy in full only for a month later they’ve taken the full amount again leaving me with no money. Checked with bank and DL have set up as a subscription for a monthly payment…😡 …

YL
Yessica Lerma 7 months ago on Google
( 5 out of 5 )

Great culture and customer service

RA
Richard A 7 months ago on Google
( 1 out of 5 )

Terrible service on home emergency. Dishonest and difficult. Wasted hours – got no help and ended up having to sort out ourselves as so useless. Will never insure with direct line again. Avoid!!

UV
Uday V 7 months ago on Google
( 5 out of 5 )

It’s great place

S
Stephen 7 months ago on Google
( 3 out of 5 )

Suddenly get told that my tools have not been insured in my vehicle after paying for almost the last year. If I want to add this to my policy I have to ring the expensive 0345 number. I am ringing this number and am on hold at present …

M
MrLeee012 7 months ago on Google
( 1 out of 5 )

Unable to take your call ATM. Bye

SK
Shelim Khan 7 months ago on Google
( 1 out of 5 )

Declined to quote home insurance because i made a claim in 2019 due to lead pipe leaking. Theres many good company’s out there that still happily quote.

TD
Taj Dhunay 7 months ago on Google
( 1 out of 5 )

sold me legal expense insurance for app developer but when it came to making a claim they said in the small print they don’t support software companies. total scam, beware of their insurance small print. they dont tell you when you take the insurance out over the phone.

LM
london man 7 months ago on Google
( 1 out of 5 )

absolute waste of time with high prices and a price matching service that aims to not bother matching. avoid avoid void

JH
Julian Hunt 7 months ago on Google
( 1 out of 5 )

Subject: Appalling Bad Quality Repair By Direct Line.

I was a Direct Line customer until I had the misfortune of buying a car that had …

CT
Chris Tomlin 7 months ago on Google
( 1 out of 5 )

becareful of accepting anything they offer during a discussion. They will push other companies onto you and they state that it was your decision to choose: courtesy car companies directline send around , no thats a hire car you appointed, …

RR
Ruthin R 7 months ago on Google
( 1 out of 5 )

Not sure where to start
Not sure where to start, i have had a policy with direct line paid monthly for some four years. I paid for a premium policy with full legal protection. I am …

DR
Daryl Rayment 7 months ago on Google
( 1 out of 5 )

When I renewed my policy on the second year they have refuse to pay out for a non fault accident because the other party lied about the accident.then they cancelled my insurance policy without informing me or having any correspondence to do …

DW
dave ward 7 months ago on Google
( 1 out of 5 )

should be called direct line for fraud because when you make a claim they wont pay out. They do everything on truspilot and social media to get your reviews removed their TV advertising is fake could your insurer do that yes they might pay out direct clown line wont dont insure with them

SD
Sasanka Dharmawardhana 7 months ago on Google
( 5 out of 5 )

Very good

DB
David Bailey 7 months ago on Google
( 1 out of 5 )

Shocking experience.
They seem like a professional organisation until it becomes necessary to make a claim, that’s when you’re put through to the heavy squad – an altogether …

BW
Ben Wilson 7 months ago on Google
( 1 out of 5 )

Renewal doubled for no reason. Said it was because of my post code. Got other quotes for less than what I was originally paying. Absolute rip of merchants

JJ
John Johnes 7 months ago on Google
( 1 out of 5 )

Direct Line’s Engineer instructed their nominated garage undertaking insurance repairs on my car to retain the tow hitch (despite its being subject to impact loading and therefore a potential risk to public safety) and to retain one of the …

MS
Martyna Sroka-Lalewicz 7 months ago on Google
( 5 out of 5 )

Very good home cover, can fault pet insurance either.

L
Lee 7 months ago on Google
( 4 out of 5 )

Nice offices. Reception a little overzealous on security if you don’t walk straight to their desk (was on a call). Direct Line staff are great.

KM
Keiran Martin 7 months ago on Google
( 2 out of 5 )

Keep putting up price

DR
Darius Randeria 7 months ago on Google
( 1 out of 5 )

Unbelievably bad, obtuse, inflexible and unprofessional.
After 2 years, one payment got kicked back from my bank. No email, nothing, just cancelled my policy. …

BV
biki venitt 7 months ago on Google
( 1 out of 5 )

hate them for how they treated us, what they did to us, their insurance is not worth the paper it is written on.

RP
Rob Prince 7 months ago on Google
( 1 out of 5 )

Direct line owns green flag, avoid this company and this group. Was
lucky I did not cancel our membership to the RAC!! We have Green flag as part of our Natwest account (which we will now cancel). I drive a specialist classic …

PB
Photos By Finch 7 months ago on Google
( 1 out of 5 )

Despite final payment being made for my policy, (after realising that they are the most expensive on the market) still continued to receive letters requesting payment be made – a simple check to see if the payment was made can help with this problem surely?

VS
Vanessa Shelton 7 months ago on Google
( 1 out of 5 )

Wouldn’t ever touch them again they lying about what they can give you you write your car off they refuse to pay out or find you a car like yours you want to insure another car with them until your policies run out they will not do that …

DS
dahir shakour 7 months ago on Google
( 4 out of 5 )

Former work place, gained most of my professional experience in there …met some amazing people.

NO
Nabil O. 7 months ago on Google
( 5 out of 5 )

Loved the venue, and maybe the best facilities team ever!!!

DR
David Rundle 7 months ago on Google
( 5 out of 5 )

phoned. couldn’t answer questions straight away but did find answer and phoned me back within 1 hour

SD
Sagar Dandekar 7 months ago on Google
( 5 out of 5 )

Best place to work for. Even though it is outside main central financial hub , i feel it is better that way.

M
Mohammed 7 months ago on Google
( 5 out of 5 )

Went to a seminar and loved every second. Great central hub!

NM
Nick Martin 7 months ago on Google
( 1 out of 5 )

I was on hold for 10 minutes before they hung up on me!

FW
Fiona Watts 7 months ago on Google
( 1 out of 5 )

Gangsters.

I signed up for Legal Insurance in 2008. …

AN
Asif Nazir 7 months ago on Google
( 5 out of 5 )

The brand you can trust and do everything to puts things right.

SM
Stephen McArthur 7 months ago on Google
( 5 out of 5 )

Very helpful staff but still costly insurance

TG
Thomas Gale 7 months ago on Google
( 5 out of 5 )

Head office of Direct Line Group. The company that owns UK Insurance LTD which underwrites such insurers as Direct Line, Churchill and Privilege.

OM
Olufolarin Martins 7 months ago on Google
( 4 out of 5 )

Excellent customer service and good Working environment

SK
Shivarma Khalid 7 months ago on Google
( 4 out of 5 )

Came in cheaper than alternatives. Great service

JB
Jared Brasington 7 months ago on Google
( 5 out of 5 )

Great Company. Good location. Great building.

R6
Rocker 65 7 months ago on Google
( 1 out of 5 )

Poor service. Extremely slow. Staff have very poor knowledge.

YS
Yodhe Souhonnet 7 months ago on Google
( 5 out of 5 )

Very good service

SB
Sis Benji 7 months ago on Google
( 5 out of 5 )

A good place to work.

PK
Pawankumar Kushwaha 7 months ago on Google
( 5 out of 5 )

This is main head office of direct line group
…..

K
Kentishpieman 7 months ago on Google
( 5 out of 5 )

The staff so helpful

MM
Mandadapu Malleswara Rao 7 months ago on Google
( 4 out of 5 )

A perfect work place ..

MS
mehul shah 7 months ago on Google
( 5 out of 5 )

Amazing work culture!

VP
Violet Palmer 7 months ago on Google
( 5 out of 5 )

Great place to work

UP
udayachandran pandian 7 months ago on Google
( 4 out of 5 )

Great insurance and Less price

IC
ian cassidy 7 months ago on Google
( 5 out of 5 )

Brilliant helpful company

ST
Sethu Thangavelu 7 months ago on Google
( 5 out of 5 )

Nice working place

PS
Pete Starr 7 months ago on Google
( 5 out of 5 )

Great value & great values!

WK
Wazza Kent 7 months ago on Google
( 5 out of 5 )

Good value insurance products

VG
Vivienne George 7 months ago on Google
( 5 out of 5 )

It’s where I work

AV
Alan Venables 7 months ago on Google
( 5 out of 5 )

Best insurance for Customers

AV
Adithya V 7 months ago on Google
( 5 out of 5 )

Nice place

MP
Mihai Pricochi 7 months ago on Google
( 3 out of 5 )

basic business office

LL
Linda Lancaster 7 months ago on Google
( 3 out of 5 )

OK.

KK
kanye kola 7 months ago on Google
( 5 out of 5 )

Very helpful

SG
Spas Georgiev 7 months ago on Google
( 5 out of 5 )

Ok

BN
Bijith Narikkuni 7 months ago on Google
( 4 out of 5 )

Good

MK
Mauran Kumar 7 months ago on Google
( 1 out of 5 )

Ancient building

JS
Jingye Sun 7 months ago on Google
( 5 out of 5 )

Shift working

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