Direct Line for Business reviews

After several years with DL business insurance they have advised they will no longer insure businesses that are close to or part of transport undertakings! So no insurance at stations airports bus stations etc why? Also gave me 2 days to get insurance cover elsewhere

My wife obtained a Landlord insurance quotation from Direct Line for a premium of £662, whereas Allianz quoted £319 for the same coverage and HDI through confused quoted £267 for higher limits. We approached Direct Line to match and sent …

Seem to have really gone downhill (they used to be good). You can’t cancel your ‘Automatic renewal’ on the website, it just takes you round and round in circles. Takes ages to do it on the phone. Also, never received a refund from the Mileage Moneyback scheme.

If you have any queries regarding anything, some directline staff over the phone seem short tempered and rude. They don’t offer good deals for long existing customers with no claim bonus. For any new drivers out there, I highly recommend you find a different car insurance company.

Professionals on the phone.. helped me with my problems.. won’t change my insurance for anything less

I started off with high expectations of Direct Line, believing that paying a little more with them compared to other quotes that I had received was worth it to be insured with a reputable company offering what looked like a comprehensive …

Over 3 hours on the phone yesterday trying to change a car on my policy, if you dare say anything the hang up on you, was polite at all times, shocking.

Superb quality home insurance with an excellent claims process (I’ve claimed 3 times over 5 years of being a customer)
short wait times, polite staff and compettitive prices.

One of the worst company to have home insurance with. take your money and when it comes for help always trying to find the sneaky ways to decline the claims. Better to keep that money and save it in the bank and when need it use it.

Very happy with how Direct Line are dealing with my claim everyone I speak to seems to get things done. I also like how I never have to wait for long to speak to claims advisers on the phone. Just spoken to Zac and he was helpful.

Easy simple process always supportive.

Paid for my policy in full only for a month later they’ve taken the full amount again leaving me with no money. Checked with bank and DL have set up as a subscription for a monthly payment…😡 …

Great culture and customer service

Terrible service on home emergency. Dishonest and difficult. Wasted hours – got no help and ended up having to sort out ourselves as so useless. Will never insure with direct line again. Avoid!!

It’s great place

Suddenly get told that my tools have not been insured in my vehicle after paying for almost the last year. If I want to add this to my policy I have to ring the expensive 0345 number. I am ringing this number and am on hold at present …

Unable to take your call ATM. Bye

Declined to quote home insurance because i made a claim in 2019 due to lead pipe leaking. Theres many good company’s out there that still happily quote.

sold me legal expense insurance for app developer but when it came to making a claim they said in the small print they don’t support software companies. total scam, beware of their insurance small print. they dont tell you when you take the insurance out over the phone.

absolute waste of time with high prices and a price matching service that aims to not bother matching. avoid avoid void

Subject: Appalling Bad Quality Repair By Direct Line.

I was a Direct Line customer until I had the misfortune of buying a car that had …

becareful of accepting anything they offer during a discussion. They will push other companies onto you and they state that it was your decision to choose: courtesy car companies directline send around , no thats a hire car you appointed, …

Not sure where to start
Not sure where to start, i have had a policy with direct line paid monthly for some four years. I paid for a premium policy with full legal protection. I am …

When I renewed my policy on the second year they have refuse to pay out for a non fault accident because the other party lied about the accident.then they cancelled my insurance policy without informing me or having any correspondence to do …

should be called direct line for fraud because when you make a claim they wont pay out. They do everything on truspilot and social media to get your reviews removed their TV advertising is fake could your insurer do that yes they might pay out direct clown line wont dont insure with them

Very good

Shocking experience.
They seem like a professional organisation until it becomes necessary to make a claim, that’s when you’re put through to the heavy squad – an altogether …

Renewal doubled for no reason. Said it was because of my post code. Got other quotes for less than what I was originally paying. Absolute rip of merchants

Direct Line’s Engineer instructed their nominated garage undertaking insurance repairs on my car to retain the tow hitch (despite its being subject to impact loading and therefore a potential risk to public safety) and to retain one of the …

Very good home cover, can fault pet insurance either.

Nice offices. Reception a little overzealous on security if you don’t walk straight to their desk (was on a call). Direct Line staff are great.

Keep putting up price

Unbelievably bad, obtuse, inflexible and unprofessional.
After 2 years, one payment got kicked back from my bank. No email, nothing, just cancelled my policy. …

hate them for how they treated us, what they did to us, their insurance is not worth the paper it is written on.

Direct line owns green flag, avoid this company and this group. Was
lucky I did not cancel our membership to the RAC!! We have Green flag as part of our Natwest account (which we will now cancel). I drive a specialist classic …

Despite final payment being made for my policy, (after realising that they are the most expensive on the market) still continued to receive letters requesting payment be made – a simple check to see if the payment was made can help with this problem surely?

Wouldn’t ever touch them again they lying about what they can give you you write your car off they refuse to pay out or find you a car like yours you want to insure another car with them until your policies run out they will not do that …

Former work place, gained most of my professional experience in there …met some amazing people.

Loved the venue, and maybe the best facilities team ever!!!

phoned. couldn’t answer questions straight away but did find answer and phoned me back within 1 hour

Best place to work for. Even though it is outside main central financial hub , i feel it is better that way.

Went to a seminar and loved every second. Great central hub!

I was on hold for 10 minutes before they hung up on me!

Gangsters.

I signed up for Legal Insurance in 2008. …

The brand you can trust and do everything to puts things right.

Very helpful staff but still costly insurance

Head office of Direct Line Group. The company that owns UK Insurance LTD which underwrites such insurers as Direct Line, Churchill and Privilege.

Excellent customer service and good Working environment

Came in cheaper than alternatives. Great service

Great Company. Good location. Great building.

Poor service. Extremely slow. Staff have very poor knowledge.

Very good service

A good place to work.

This is main head office of direct line group
…..

The staff so helpful

A perfect work place ..

Amazing work culture!

Great place to work

Great insurance and Less price

Brilliant helpful company

Rubbish insurance

Nice working place

Great value & great values!

Good value insurance products

It’s where I work

Best insurance for Customers

Nice place

basic business office

OK.

Very helpful

Ok

Good

Ancient building

Shift working