Bennetts Insurance reviews

Very disappointed, the new quote was some 25% dearer than competitors, as I have a hearing disability I used the web-chat via Whats App, only to be told I had to ring the call centre and the staff would talk more loudly for me! What a cheek, I wanted to stay with them, but after this discriminatory comment, no thanks.

Never using again. Just been forced to pay a cancellation fee because THEY had to cancel my insurance due to me not wanting to pay £6000 a year when I was only paying £55 a month.

AVOID I USED TO WORK HERE SCAM They used to charge customers high premium for no reason at all, there underwriters make up prices as they go along working for this company had made me realise how corrupt they are and that they just care …

Would not use again. Of the 85 companies I’ve had to change my address with, Bennetts is the only one who charged me (£32!) to do so. The policy is only like £120 or so in the first place. The online portal wouldn’t let me do it. It cost …

Do not recommend!
Can never get a hold of the customer service team, don’t bother if you need any help! …

I’m very undecided about the service.
On the negative side it took me three attempts to get through to customer service with wait times ranging from 20 to 70 minutes. I bailed out twice because I …

My first experience with motorcycle insurance, and I’d checked a few companies direct or on comparison sites. Bennetts direct beat them all, and with the added benefit of BikeSocial I’m very happy. …

Do not use this company.
It has taken me 4 attempts to cancel this policy, and the fees have been greater than the annual policy because their online system didn’t work when I cancelled …

Really disappointed in the outcome of my insurance uptake with Bennetts. Hopefully I don’t need to call on the insurance services, but I’m sure there won’t be any issues if I do. The policy wasn’t the cheapest available on the comparison …

As insurance goes and the included benefits, you cannot go wrong! However be warned if like me you purchase your insurance through a comparison website, their BikeSocial membership is NOT INCLUDED!!! I was somewhat disappointed as I’ve …

I was extremely frustrated at having to wait 2 hours on the phone again and really hope Bennett’s get this sorted asap.
Once I finally got through I spoke with an absolutely delightful person called Dee. She was so lovely and really really helpful.

The price you see on a price comparison website is unlikely to be the price they offer you and if you do take out insurance via a price comparison website, you won’t be able to qualify for all of the benefits they give direct customers. …

I have bought a policy a week ago but when I log in into my account it is shown as dormant. Company has not replied to my email and webchat is active up to the point where real person needs to take over; as nobody responds, the software ends the chat. Three times at different hours – the same outcome.

Chose Bennets from a comparison website – I had an issue with previous ownership so needed to speak direct with customer service. I did wait 40mins in a queue which is the only reason you don’t get 5 Stars – Policy covers everything I …

As usual brilliant service once i got through to an agent, who was very hellful and knowledgable, however being put on a queue at the start for 45 mins without knowing where your position in the queuue was is a joke, and cost in the £35 on …

I was getting back into biking after many years and was recommended Bennett’s for the insurance. I phoned them several times to ask questions and get advice about the best cover for me. Each time I called, I found the customer service very …

Second time around, I had a seamless experience in obtaining insurance for my new bike, however when I first rang to explain I had sold my old bike and wanted to insure my new one; I was informed that this was not possible, as they did not …

Took far too long to get through to someone but when I eventually did, she was extremely efficient and dealt with my enquiry professionally and well. Waiting over 30 minutes is unacceptable, Bennetts need to get this sorted.

They failed to tell me re my breakdown cover it wasn’t relay? So phone back day later to ask re this and maybe add it on? Only to be told it’s £50 as should have done this on taking out as it would have been cheaper? I explained it wasn’t …

Well taking out insurance in a car on a mobile phone whilst sitting in the passengers seat going towards your new steed wondering if you will loose signal was a little fraught. However the patience of Bennets sales person and the quick …

Charged me for not paying even though it took the money and sent it back. then took the money again without any issue. Tried to contact them but no luck. Be wary.

Couldn’t get into your website, when I finally got through by telephone the lady on the other end was quite rude and didn’t want to take my call but to ring back when it was convenient for her. …

OMG, took over 30mins to get through. No accidents, claims, etc. but still more expensive than last year, all the usual excuses. …

Fast, friendly and efficient. Easy to complete all relevant forms and quick decision made resulting in my being able to insure bike within the hour of receiving it. Would very highly recommend.

Customer service representative was very helpful, but waiting time to speak to a customer service representative almost an hour, then could not take payment online. …

Only reason not 5 stars dropped from 3 bikes to 2 and my insurance still went up, that said still a great package price when compared with other providers

Was with carol Nash for ten years with no claims. Bennet’s said I had a month to provide details after I had paid ! Carol Nash are dreadful and now Bennet’s have said you have 7 days in a letter or my policy’s cancelled. I paid in full as well. Can’t get hold of anyone.

Shocking customer service. Have been trying to make contact with them for a week now and been unable to get a customer service rep on the phone to advise I won’t be renewing. Still no success after some attempts on the phone where I’ve …

UK government requires riders to pass their A license on a 650cc engine. Yet Bennett’s pretty much will not insure new riders on that size engine. And when they do, they quote unbelievable prices. Bennetts don’t care about the fact I have 12 years experience driving a car with 12 years of car no claims either. Rip off central.

I am impressed. The best insurance price I could find for my bike (I am a new rider and wasn’t expecting to get any sort of good deal) and also covers absolutely everything for no extra cost…If only I could get a deal like this for my car!

I was previously with MCN, Who now have New Underwriters.
They could do with new staff also, as I waited ages for them to
respond over live messaging. I kept asking ……are you still their?? …

Just got my first bike and Bennett’s are the obvious expert choice for insurance. My reason for 4 stars is the all of nothing commuting question. I have no intention of doing my daily commute on my bike but when I’ve gained some experience …

Used to be excellent but now are almost impossible to contact by phone. Gave up on my renewal and moved elsewhere.

Not bad to deal with, very efficient, but the person I spoke too spoke to quickly ti be able to take it all in.
Also, after a week, I still haven’t received either a paper or email copy of my policy documents.
P.P.

Been with another well known bike insurer for 9 years but the cover and price from Bennett’s was unbetable. Must say that having 2 recoveries in the time insured with previous insurer their service was excellent . Hopefully if required Bennett’s will be the same. Regards Gary

WAITED 3 TIMES ON PHONE CALLS LAST ONE BEING 80 MINS.COULDNT RENEW BECAUSE OF SNAIL MAIL NOT RECEIVED IN TIME, THEN CHARGED ME AN EXTRA £30 TO START A NEW POLICY, STAFF FRIENDLY ONCE THE PHONE WAS EVENTUALLY ANSWERED, BUT LOOKING AT OTHER …

By far the best price and cover. Also got a few handy discount codes for various accessory suppliers. The website is easy to navigate and getting an initial quote was simple withe lots of assumed options.

For some reason I can’t get to my policy to print off what I need, as soon as I sign in it goes through to some sales page wanting me to spend even more money and I can’t seem to go any further than that, no good trying to ring unless you don’t mind waiting for 30 + minutes or more, never had problems like this with other companies

This is my second year with Bennets and my policy will expire in 2 months. I wanted to change the motorcycle on my policy for a scooter and I was asked for an additional £50 despite the scooter being severely underpowered compared to my …

I think it’s a plus that this insurance company uses UK based call centres, as i struggle to understand other countries accents. I did have to call back the company 45 minutes after i renewed my insurance though as i noticed they wrote the …

1st time I get Bike insurance for a few years and very happy with Bennett’s quote and services.
Web site is very easy to navigate and easy to find the best offers.
Thank You

disgusting service, been with bennetts for years had to set up a set up a new policy online because i couldn’t get through due to nearly an hour wait time on the phone, called back to cancel old policy wasnt given an option to pay up front …

I have been asked to send in my no claims discount which is fair but waiting to get my no claims from previous insurance company to send in. Unless i send to Bennetts within 28 days my insurance goes up a further £88.47 + an admin fee of …

Overall a good website, easy to use but could have a few more free format boxes for comment. They have provided a good policy at a good price.

Great service easy to do on iPad and great package with breakdown home start and also if you do the full package my insurance went down in price.

Ivr made 3 attempts to change my policy. Each time I’ve spent 30 mins in a queue and given up! Life’s too short to put up with this sort of service.

Got a renewal quote of £280 which was nearly double the previous year. Checked on comparison sites and got many quotes between £97 and £105. I bought from a comparison site. When I called Bennetts to tell them I did not want to renew, all …

In short my review is in line with almost every other person on this site. Changed my bike for a new one. Had an Africa twin worth £14k bought a r1250gsa worth £17k they racked my insurance up from £150 to £700. Being only 6 weeks into my …

Had a few online quotes so I called to confirm some of issues I had and to make sure they was on the policy and were changed by the operative on phone and gave me the price of policy so I took it out at cost of £266 pounds. …

Chose Bennetts through a comparison site because they are a well known and established name in the motorcycling fraternity. Their price was fair and competitive. They would get 5 stars if the compulsory excess was a little (lot) cheaper

I had a great experience with bennetts. Cheapest motorcycle insurance by far and the service was really good. I had ordered a personal plate which would normally mean an admin charge of £30 to alter the reg on my bike once complete – …

Sadly not great after taking out a policy was told to open a account with a link only to be told to use a valid account even though I tried 2 separate email address then tried to contact by phone only to be left on hold for 45 minutes still not sorted this out 🤯🤯🤯 …

Sold bike , had to cancel direct debit for insurance…..£62 charge !! (around 4 months payment)
long time customer however saying goodbye on a permanent basis… no thought of …

Good value insurance, great to deal with my only beef is that when renewal time comes round it is always cheaper to take out a policy via the bike insurer with Bennetts rather than just renewing the existing policy. I don’t want the hassle of doing this, why can’t you just give me your best price on renewal?

SCAMMERS !
AVOID !!!!
Worst company ever ! Avoid! Avoid ! Avoid ! Stolen bike not been compensated for …

Purchased a multi bike policy only to find not all bikes are covered. Ended up having to insure what I thought was a very normal everyday bike seperately. Will probably look elsewhere when renewal comes up. That said the customer service is quite good and they are available Sundays.

Great price on comparison sites. So we t directly to Bennetts. Easy to use website Got Quote. They send tx confirmation. Then I refresh the page. It’s gone up £10. Got another tx with the quote price £10 more. …

Beware of this company I’ve have had several bad dealing with this company over last several years. The most recent one was them taking nearly £125 of my card without my permission. The only reason I knew something was wrong is because I …

Took £162.21 out of my account without my permission and I only noticed weeks after it had happened, they never notified me at all.
No refund has been offered and their customer services were shocking. …

Auto-renewal scam. Please don’t use these shysters. I signed up for a year insurance. Apparently somewhere in the small print they said I signed up for auto-renew – though I usually read this stuff quite carefully so it must be well …

Just used them to insure my moped, They were the cheapest one for what you get. Very happy with the service

Good efficient service Webb site easy to use, I have another bike and when that insurance I will swap it over

Excellent service from Bennetts, I found a cheaper quote on the meerkat site, which funny enough was with Bennetts, and they matched the price,( and I still get the meerkat benefits) all in all I wouldn’t go passed Bennetts I get regular …

Easy site to get a bike quote and very competitive with prices. Would recommend Bennetts for bike insurance.

I would have given 5 stars but I got a cheaper price (£60) from the compare the market web site – this cheaper price was from Bennetts !
Cannot understand why this was the case but I reinsured at the cheaper price with Bennett’s who I have been with for some years and am pleased with their service.

Very easy to set up insurance for my bike and useful add-ons like European cover/recovery which I need for touring. Competitive pricing when you compare all the features.

Quick and easy to use online, top two cheapest quotes for what I wanted on a well known comparison site, which surprised me from such a well known provider.

Very helpful when I had at short notice to change my insurance a couple times in quick succession, costs good, very helpful service …

Easy to do & great value

Starting a new policy for my my motorbike was was quick, easy and competitively priced.

Wouldn”t recommend. Extremely poor customer service, extortionate prices and unexplained charges. …

Disappointing experience. I wanted to switch a scooter policy to include my 16 yo son. I was happy to pay a bit more to use Bennets (they quoted £100 more than a rival for the same policy from Markerstudy), but i was reluctant to pay a £50 …

Easy to set up on their website, direct from compare the market. Good communications so far. Hope I never have to claim.

Very helpful and explained everything in detail. Got me the best insurance deal for my motorcycle, good price too.

Queue times on the phone are an absolute joke, if the agents hadn’t been so good I’d have switched to a different company

Avoid, go for a cheaper insurer instead. I paid more to go with bennetts as i thought they were more reputable and was told they are good in the event of a claim. Nonsense. A van driver ran into the back of me and knocked me off my …

Easy and helpful transaction. Very good quote too . Hence my decision to take up a policy

Bennetts website for bike insurance is incredibly easy to use. I was on my bike riding away within around 7 minutes of starting the online process. Highly recommended.

Fast and efficient service. Not the cheapest service but good overall coverage. I hope I don’t need to prevail upon it.

Very easy from quote to policy great cover at competitive price what more can you ask for