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Write a ReviewI have spent two months attempting to release my disabled childs trust fund. We have got nowhere. I have sent every form of id and proof of guardianship they have asked for . It’s never made it past checking I.d . I am sure if I was …
I opened an account with this joke of a company through a cashback site and for my monthly premium I should have been paid £310 cashback, but it only tracked at £50! …
Please invest elsewhere. Appalling site where withdrawals are slower than snails pace. Cant make any changes for a number days either side of ur DD which is scandalous and then we come to their returns? Let’s just say I never paid much …
I’ve had issues logging in. No reply to my email, but a phone call with Jonathan resolved the issue quickly. Very helpful and patient (even when i was making silly mistakes), he went through the website options with me. So far, the process seems clear and simple. Thanks Jonathan.
Simply appalling. Currently at 6 week point in trying to access my cash. It takes an age for any response only to be met with a holding reply or another hurdle to negotiate. I should add that I’m only with them due to acquisition by Scottish friendly of company I had invested in for over 25 years !
Honestly, even a shoe box under the bed will be a better performing investment vehicle. They will immediately devalue your investment to try to force you to stay just to break even and call it a market devaluation. The return available …
Dreadful lazy incompetent company. App has never worked. After over nine years of saving decided to cash in my ISA. Twelve days later still waiting for MY money. A week after my requst they sent me an email saying that the bank statement I …
Utter rubbish service, cancelled my direct debits back in Oct 2021 on two savings accounts, took months to get it sorted just based on no customer service there at all. Then Nov last year was the last direct debit taken by them, letter …
Had 2 savings plans with them that matured after 10 years. Both times had to chase to get the money.
Well not much more I can say just read the other posts. Awful company, never reply to emails, 1 hour phone queue on 3 calls made so far & still no funds released.
‘High call volumes’ , passed from pillar to post and given the runaround with overcomplicated wording when trying to withdraw any funds from a pension plan. Struggling with my partner here to assist her but plenty of ambiguously worded …
After telling these clowns their letters are going to the wrong person they keep sending. This is data protection breach btw
I started investing with Scottish Friendly a number of years ago and things went well, very easy to deal with an their online platform was useful. However there has been a real down turn in the last year, its impossible to contact them, …
My child trust fund matured at the end of October, I received no communication about what to do next. Website says to wait for letter with instructions so I did. 5 months pass and no letter so I email. No reply so I call. Finally get told …
Their customer service quality is really ridiculous. I tired to cancel my policy by emails, but took ages till they replied and asked me to send a letter with my signature. I sent it to them as requested a few weeks ago. Then I just found …
Really really bad if I could give 0 stars, I would. I was given a number from HMRC about my trust fund. First of all the number that is supposedly for them does not work at all, so you have to look for an alternative contact number on the …
The level of service I have received is absolutely diabolical. I enquired about my matured child trust fund via email and was completely ignored for weeks. I had to call and speak to different advisers on three separate occasions before I …
They could start by employing people to answer the phone. Not much use if you can’t to talk to someone when you need to. Twenty six minutes and counting. Totally unacceptable, shame on you senior management. I have given up after 45 …
Has to be the hardest company to get YOUR money back. Paid in diligently for 10 years only to find on maturity they won’t pay up. Given excuse after excuse on why they can’t pay: not received maturity docs; can’t open maturity docs; …
Have taken out an ISA can’t get through on phones, or the app. Now posting a letter
Although the phone staff were helpful, the back up administration was awful.
Deadlines for payments constantly failing.
Called chasing my daughters policy payout which matured on the 1st October 2021. We sent the original form by post. After not hearing anything by December i called again and was told to email it because it hadn’t been received. I emailed it …
Terrible company to deal with. I sent a death claim notice back in February and have had no communication at all. Chased on their telephone number and waited 35 mins and gave up leaving my details on their ring back service. It is now …
Poor service. Had two endowment policies with them and both times a delay in receiving the pay out at end of term. In fact this second one if the cheque doesn’t arrive tomorrow will be classed as lost. How do they manage this twice? I think …
Absolutely diabolical service, been trying to contact them for days and just kept on hold until they hang up on me, never use this company, I’m letting my life insurance with this company go and I will be going elsewhere. I would have liked to give 0 stars but had to give 1.
How do you invest for 10 years and finish up with less than you put in? Answer Scottish Friendly. Despicable.
Utterly diabolical ,been waiting weeks for them to release an avc my advice ,friendly they arnt stay well clear or wait weeks n months for your money
Went well for a few years, but high management costs of the accounts and poor performance I eventually withdrew my money. Better off In a bond.
I thought I was losing my mind dealing with this lot, ive had too many poor experiences to share, so it gives me a shred of comfort knowing im not alone. How theyre still able to trade/operate is the real head scratcher.Reading other …
shocking service, blocking funds transfer and they will not take ownership to get it resolved. Had to raise formal complaint in the hope we can get the money moved out and never have to deal with again.
Bad experience with this company. don’t be fooled by any rewards they will not be honoured and rhe financial performance of investments are poor. All my queries went ignored, I had no option but to move my investment elsewhere
A very efficient process in signing up. I have opened 2 junior investment Isa’s for my children and couldn’t be more pleased with what i have experienced so far. The app is also very impressive and easy to use with multiple ways for you to manage your account. I would recommend.
Opening the accounts are easy. Issues occur when you need them to take action like paying out maturing accounts, or transferring out. I hope to never deal with them lot
Utterly abysmal.
They wrote to tell me they had made a mistake with my policy and would correct …
So Poor customer service where operaters tell you lies over the phone and managers none excistant and not available to reach sensable decissions. Although informing that its the Finaical ombidesman who has told you ut has been passed on to …
DO NOT SIGN UP!!
Avoid the same disappointment I have experienced. …
Service Terrible.
Sat on the phone for 45 minutes on 3 occasions,no one answers the phone.
Avoid
I rage the customer service and performance of this business as appallingly bad. I will recommend them to no one my dealings with their customer services show SF to be grossly incompetent !
My husband has been trying for 18 months to get accurate pension figures. Even our IFA can’t get an answer and this started long before they could hide behind Covid. Ombudsman next we think
The amount of Isa payment on letter to my daughter on her 18th was twice what she actually got due to a typo causing embarrassment and disappointment to her and us.
Absolute joke no response to message requst and phone number says line busy yet I see replies to negative reviews? What’s going on? …
They are so slow.
A dreadful company.
Sadly Canada life pension got transferred to them.☹️
Please don’t use them , learn by my mistake
They will not give me my pension even though they have all paperwork
Terrible. So you want people’s money in an ISA. Okay. I got your leaflet. I checked out your website. BUT WHAT ON EARTH ARE YOUR INTEREST RATES? Impenetrable information to find out. It looks to be the equivalent of stuffing dosh under the …
Complete waste of your time, 1 hr to get contacted by phone and asked for some forms 2 months ago still not received them. Its one company u need to avoid. Trust me
I have been a customer for 20 years, They used to be amazing now they’re hard to get hold of the communication is terrible that customer service is an absolute abomination I will go out of my way not to use them anymore..
Great company. I have an ISA with them. Great website, that is easy to use. Friendly customer service helpline, who answer calls quickly and efficiently. Great interest rates.
Called them and asked about my child trust fund… Hung up on me seconds later👍 still got my cash tho after talking to somebody else on the line. Thanks Shannon! You were very ‘Friendly’ …
An easy to fill in website with plenty of assistance. Happy to have signed up for an ISA. Looking forward to dealing with Scottish Friendly over the next few years.
The service i recieve from Scottish friendly is always polite and friendly.
As a customer it feels like i matter. I know that sounds strange in todays society but it matters to me. …
My dealings with Scottish Friendly have been very good a god company
that looks after your investments I have been with them over a year now
and have watched my savings grow.
Currently waiting over an hour for someone to answer my call about being unable to access my CTF. Very poor customer service
Rip-off merchants. 3 calls to get my £50 gift card, and finally receive one for £25. Can’t be trusted. Avoid.
Great, friendly customer service from Jacqueline. Much appreciated kindness during these dark days of lockdown and isolation!
Very poor service do not respond to emails even though they say please email details to use also numerous phone calls are not followed up .
I would avoid using this company
Most appalling company to deal with, do not know any information, can’t help despite numerous phone calls. DO NOT USE THEM!!!!!!
Great service and painless process to sign-up for my ISA.
Still waiting on a cheque they have the relevant paper work for over a month, dissatisfied.
Terrible customer service, don’t answer the phone nor do they answer your emails. Avoid.
A truly dismal performance on the customer service front.
Untrustworthy and always changing terms and conditions to suit themselves and the customer
Worst experience with a company in years
Absolutely awful
Really satisfied client.
Poor customer service
Brilliant service