Domestic & General reviews

We have held D&G plans for many years, and always had a great experience. But in the last couple of years, their customer service has gone downhill loads. …

Apparently there is nothing wrong with my dryer…. even though it literally only stays on for 30 seconds in this video! Been repaired so many times and still doesn’t work. Can’t have a replacement because it’s not been repaired 3 times in …

Yet again bad service from domestic and general. I had an engineer booked today to come and fix my dryer. Appointment was between 7:15 and 10:15 this morning. I take the day off work and get up extra early to be ready for the engineer. I …

Awful company. Repairs aren’t completed properly and they drag their feet to replace faulty items. I’ve been waiting for a freezer draw for 2 years, which I was told was on a back log. I’m now being to it’s my fault for not checking back …

Domestic & General have cancelled my appointment twice!! There is no communication in what is happening. It is always down to the customer to ring and find out. The advisors are not always helpful and will most of the time blind transfer …

Two companies that define poor service have to be D&G and Hotpoint.
After over 5 weeks of our Hotpoint washer/dryer not working, 3 visits, 1 cancalled visit on the morning of the 4th visit (lost a days leave) we decided to …

Had a repair booked, engineer came round, trashed two rooms and the patio, took upon himself to use our best towels to clean out the inside of the washing machine and left the machine broken. Complained to Domestic and General and was told …

I would give this zero stars if I could. Took my tv for repair, it was written off. It’s been over a month and I still have no tv. Customer service is useless.. they just say there’s nothing they can do. Logged a complaint and it’s been a week now. They sat they get back to you “within 5 working days ” which is complete lies

Poor communication, sent someone out to look at my appliance, reported 2 oven doors even though only 1 needed doing, then wrote off my oven stating too expensive to repair (because he reported 2 doors). Nobody phoned or let me know anything …

Absolutely vile company, damaged my kitchen twice and paid out once for the damage then ignored me regarding the second time. Replaced a washer dryer with another one with issues. Then messed me about from November to April regarding …