Essex Auto Group reviews

Thoroughly professional, honourable and efficient but friendly. My salesman Craig Sanderson gave me the best service as ever and made the whole buying process a pleasure. I was always kept up to date with the progress of my order and on …

Essex Ford Basildon. Booked my car in to have the air bag replaced under a recall. Dropped off and book in no problem and received a call a few hours later to say the work had been completed. Went to collect my car from the car park and it …

I found the staff very accommodating from the when they first had the vehicle delivered for my test drive, explaining all the finance, service and aftercare options and finally presenting me with a personalised video of the verhicle on my collection day.

Amelia-Rose was excellent and my car arrived before the anticipated time. All the staff I spoke to were friendly and helpful (I use their servicing also). It was a stress free experience.

It’s always a pleasure to purchase my car from Allen Ford at the Rayleigh Weir. The salesman Steve, Devonshire is and always make sure my car purchase is hasslefree. Thanks again.

Charlie O. in sales was very professional and courteous when we popped in last week. Arranged for a test drive there and then for us, once he’d explained the range. Had further email conversations as a follow up but not in an irritating …

The service provided by Essex Ford Basildon is excellent. Brett’s handling of the paperwork was efficient and the handover of my car was superb. I am always made to feel very welcome and at ease when visiting the showroom.

I have used Essex Ford at Dunton for several years. The service reception staff are always very helpful and friendly and my car is always returned on time and has been cleaned. Keep up the good work.

Matthew Flack was my Sales Executive – he was extremely polite, helpful, clear, and informative throughout the viewing and buying process – this was for a used car. This certainly made the process of buying a car a pleasant one. …

Sean and Harry went above and beyond for me. Made purchasing a car less stressful and was there for me throughout the whole process giving me updates. They made a very stressful process easy and painless. I would definitely buy a car off them again, I will see you in another 3 years!

I will share exactly what I sent to fords when they emailed me asking for my experience: …

Very pleased. Will use Basildon branch again as my vehicle came back running beautifully and much better than the branch I used last year. Very good service.

I took my Ranger into Dunton/Basildon for a full service and recall work on the rear differential.
During the service they damaged the paintwork, agreed to repair then didn’t. …

I went to the Essex Ford garage – Dunton Ford Link, Basildon, Essex, SS15 6GB- on Thursday 23rd of February to get my car serviced – and had a terrible experience. …

Harry Sutherland…
Great sales exec, almost enjoys helping you buy a car as much a you do wanting to buy a car! …

Excellent customer service. Friendly, knowledgeable staff, who kept me updated throughout the time my car was with them.
It’s good to find a business that actually treats the customer correctly.
Would definitely recommend.

Was in for a service which was completed successfully. Issue identified was brought to our attention and an offer to book a return booking to get it resolved under warranty was made and is now booked in.

Measage for Lee Service manager…from below I have had my truck back just two weeks and it’s started making a whistling sound on acceleration sounds like Turbo issue also the engine management light has come on I’ve been given a date for …

Excellent service from all employees – extremely helpful. Amelia in new car sales has been brilliant in all aspects 👍 …

Complete incompetence from Adrianna Bucon-Campeao. You (Ford) have a duty with regard to the recent Ford Recall, exercise that duty. …

Excellent service from Rob in the sales team, really happy with my new car and the trade in I got. Rob was friendly, knowledgeable and kept us informed at all times.

The salesman was very helpful and well informed about the vehicle I was looking into purchasing, he was also very helpful in completing all the paperwork for the completion of the sale.

Very happy that you sorted out a contribution from ford themselves as would have been shocked to pay full price when my car hadn’t done many miles, also very good service from staff and manager but a job that I was told would take 5 to 7 …

Arrangements made with Amelia-Rose Miles for purchase of new car. She was very helpful, polite and patient with me in making this was an easy transaction.

I had a full service done with special attention to my two front tyres, these needed to be replaced with new ones. So I was very happy to get my car back in good condition but as soon as I started driving it I heard squeaky noises from the …

Have been dealing with Angel (and bearded John) both very good and very helpful, made my van purchase go smoothly, cheers guys

Awful experience of trying to buy a car. Pressured the moment you walk through the door. Wouldn’t even consider pricing my old car unless I handed over a deposit on a car I wasn’t sure I was going to purchase! Avoid these vultures at all costs!

Very pleasant staff, helpful and informative, 4th car bought from them in 12 years

Booked an MOT, dropped car off early (only negative is the car park area is far too busy with commercial vehicles parked everywhere), the staff were very friendly and helpful, the experience was fast and I was promised vehicle ready before …

Excellent experience here. Collected our new Mobility vehicle here and was very impressed with everyone we were assisted by, especially Craig our salesman for whom nothing was too much trouble.
Thanks a lot to all of you.

The sales staff are bloody good and despite everything that Ford threw at them I still got my car. They had the unenviable task of realy pi##@ng me of by phoning me with the unbelievable news that due to things out of their hands my car …

Purchased my Ford EcoSport from Essex Ford and it couldn’t have been a better experience. Aaron was very genuine and honest. He had the exact car I was looking for and arranged for me to take it (alone) for a test drive. The car was in …

Picked up my new Puma on 1st. Had a great time and was well looked after by everyone at Essex Ford Basildon. Highly recommended

As when I have visited Essex Ford in the past – the service was second to none. All my questions were answered – extremely helpful in all aspects. I will be recommending to all my friends that I have not done so already!! thanks again

I’ve purchased two cars from here and used Craig both times, very helpfull and explains all your options clearly. All the other staff were pleasant and ensured i was looked after.

Large .. lots of cars and big showroom. Three people on the service/MOT desk. Very helpful and efficient. Would have like to be informed about the pick up service and how it works while my car was being serviced and Mot’d.

Helpful, polite, prompt service from call centre and site. Always happy to use and recommend

Excellent customer service from Matthew Flack who not only sourced my vehicle but explained patiently the controls etc. Would definitely recommend 👍 …

I live in Bristol (I used to work for Essex Ford Basildon). Now I am semi retired in Bristol I drive to Essex for all routine servicing on my car . This team look after me brilliantly I do not want anyone else working on my car .Excellent …

Just bought my third brand new Ford from Paul cooper and fords basildon and again another A1 service. I wouldn’t use any other salesman. Highly recommend 😀 …

Very friendly service and smooth handover of new car

Good experience. Car went in for MOT . Just unfortunate that the MOT could not have been done at the same time as the work 2 days earlier to replace the bonnet latch.

Welcoming knowledgeable staff .Service on my Ford Puma also included a video health check . I would highly recommend Essex Ford as a dealer focused on delivering customer service

Harry was our salesperson. He was excellent very efficient, helpful, friendly. They always say people buy from people.

Just taken delivery of our new Fiesta Titanium. Andrew Lane was our sales representative and has been very friendly and helpful in choosing the right car for us. New vehicle technology can be quite daunting and Andrew is on the end of the …

I was very happy with the service that Harry Sutherland provided me at Dunton Ford, he made the process for buying a car very easy and kept me informed along the way and unlike most car salesman a very genuine guy. Highly Recommend him

Pleased with service and while waiting for this to be completed staff friendly and helpful, however car cleaning was included in price, and left much to be desired

My Focus went into Ford’s Dunton dealership for a service and MOT. Received a video walk round of my vehicle and the car was washed and ready outside the front door when I went to collect it.

I only use Essex Ford Basildon for the MOT and service because they do a very good job plus all the staff are very helpful.

Staff are very professional. Contacted me and explained in detail the outcome of the service and recommended extra work that are needed. Will definitely use their services again..

Brett Ansty made the whole buying to handover of the car a smooth and enjoyable experience. We’ll done Brett !

Great experience at Essex Ford Basildon and would highly recommend to anyone. All the staff are extremely helpful and friendly. Thanks Brett and everyone who helped me at new cars.😊 …

Overall a good experience. I had purchased the car only a month before and a couple of minor things needed sorting. This was done efficiently and I received a call when my car was ready to collect. …

Excellent facility and staff led by Kevin are very helpful. Charlie who is dealing with our order is very good.

The sales executive Ben Hart was very knowledgeable and helpful and would recommend him to all my friends

Dealt with Matthew Flack in regards to purchasing a Ford Focus. Very polite informative and professional. Would definitely recommend this dealership. Thank you.

Young Harry is a polite very professional and honest young man,an asset to the Ford company and we are extremely pleased to be doing business with him,

Most of it went ok only thing I will say is the things we spoke about when I first saw the car wasn’t done when I picked the car up, like touch up a few Marks on car and wheel, one guy did touch up paint on the night I picked the car up as I pointed out it wasn’t done, Mr D Ellis

Essex Ford have always provided me with quality service and I can thoroughly recommend them.

Ok, they send you a video of vehicle inspection which is a nice touch. They do try to sell you best practice maintenance of your vehicle, for older cards like ours just standard service is fine, also some additional work can be done at independent garages cheaper so don’t be afraid to say no.

Matthew flack sales was very helpful, friendly guy.
Chloe from service was a angel, very helpful and friendly. Thanks Ford

Treated like a valued customer.
Car well prepared.
Efficient and thorough handover.

Fast efficient service but had to wait while storeman was on a phone call to be served. Surely with all the staff they have sitting around the storeman should not have to do that as well.

We bought our car from Essex Ford Dunton and found the whole experience from start to finish so easy. Harry Sutherland was incredibly helpful he is an asset to the company. This is the third car we have bought here and would recommend it highly.

I’m very happy with the sale of my new car. Gary listen to what I wanted and what I could afford.
I was really nervous of making this big step as I’ve not long been in car accident. Gary was very understanding and talked me through everything step by step.
Thank you.

From the minute we walked through the door Harry looked after us and went above and beyond to help us find our perfect car. Always kept in touch, so easy to get on with along with all of his colleagues. The dealership is a welcoming and …

Very satisfied with the service, pleasant & polite staff. Readily use again and again

My wife and I were excellently looked after by Mathew Flack at Dunton while we found and bought our “new” used car. All the paperwork was presented and explained efficiently by Mathew making the whole process easy and stress free. The car was presented to us well valeted on delivery day; we look forward to driving our Ford.

Essex Ford Basildon never fail to deliver a first class service and go the extra mile to fulfill customers requirements.

Ford Dunton are always a pleasure to deal with.
Great service given as always and I am made to feel like a valued customer and this is why I return here year after year. …

Not very good aftercare. Do not reply to emails.

No fuel when car purchased. Nearly broke down driving from showroom.

Staff are amazing talk and deal
Beautiful cars there.
I got this car .thank you

Just picked up my new Ford Puma. Excellent service from this Dealership , highly recommended.

Superb service from start to finish. Paul Cooper of Essex Ford was on hand every step of the way . I have used in the past and now would never go anywhere else. Will be recommending Paul to everyone. A big thank you to Paul Cooper.

Brilliant great service and thank you Amelia for all you have done ✅

I purchased a vehicle at short notice and needed it delivered quickly for a long journey I was due to make with my pregnant wife. The sales executives went above and beyond to ensure the vehicle was delivered on time. As it was a remote …

Matt was just amazing, from the moment he walked up to see if I needed any help all the way to giving my keys, he made the process as stress free as possible, while listening to me and what I actually needed, anyone going to Ford Dunton ask for Matt.

A big thank you to everyone at Essex Ford Basildon.
Friendly staff and an excellent service.
Would not hesitate in recommending them.

Very satisfied with the purchase & dealership experience of my new Ford Focus.

Service staff are always super helpful and listen to your issues and questions. Sales team are very helpful and look to get you the best deal possible.