Durham County Council reviews

Whilst on a 3 day holiday to Durham my three sisters and I visited the Town Hall today. The visit was made very special by Dawn and the help of the receptionist. Dawn was warm welcoming professional entertaining and full of lots of …

The roads are an absolute disgrace, I can only attribute such an atrocious neglect to the council that are responsible for this. Gerry Jones who is listed as the highway engineer for the council must do better than this

I work for the council and work Christmas eve and boxing and yet the binmen can’t collect the bins 2 days after Christmas?

A caring council who struggles on limited resources. The angry villagers will always be angry, no matter what.

You are not doing too well are you DCC? Only 2.5 stars out of a possible 5? I am not surprised. Recently returned to this county I find that most roads are in an appalling state of repair … I wonder why you do not have the money to …

Avoid going for a job here

Highly disingenuous and impossible questions to Answer; even Giving a correct …

I live in the Durham area and have had various dealings with the Council over the last 40 years. The responses of this organisation to my suggestions and complaints have been very variable – from outstanding to indifferent. There in no …

Contacted them weeks ago regarding an issue in my road but haven’t heard from them……NOTHING.
If I stop paying my council tax will they contact me then? Bet you b*%$#cks they will. Good for nothing Jobsworths the lot of them.

Charges extortionate money for family records that should be free because it’s my family history! You DO NOT own my ancestors’ history so how dare you charge me to have a copy. Stupidly paid and now I have a long wait to receive mailed …

when i moved here i put my full gray bin out for collection and soon as it was emptied it was stolen, surely the serial numbers can be checked to all the bins thats put out?, but no they demand we pay for another one, so unfair, i was told …

dont need to pay council tax so dont !!! phoned for a form..25 mintues of nonsense auto woman is going to make me hunt her down I PROMISE !! answered then l got passed to another department just to be hungup on…pathetic !!

shame there is a NO star, for the FIFTH time this council has NOT collected my bin even though i am disabled and on the “assist” programme, 5 times in 5 months ive had to complain, yet if you owe THEM pennies they send a threatening letter …

Always helpful. Answer the phone quicker than any private agency and always help. The naysayers are just usual whingers!

I have reported issues with the council several times and nothing ever gets done. A complete waste of time

Reported several issues that the council should enforce and nothing ever gets dealt with this council is a joke

Unhelpful and rude and doesn’t even know what certificates the offer and don’t offer and very ignorant and rude and abrupt

Great staff, good service and professionalism.

Just a shocking service

Customer service is absolutely appalling.

Extremely rude and useless.

Reception staff helpful and cheery!