DX reviews

Appalling service. They texted the morning of delivery, when we were already out. Then redelivered yesterday but just left a card when I was the house waiting for them. Dreadful. …

Absolute sham of a company. I ordered something got a delivery time. This time came and went, so I spoke to someone on live chat who said it’s just a window we deliver up until 8pm. I checked the tracking again to be told in error an …

This review is linked to previous review of Dormeo. DX was used by Dormeo to carry out the delivery of my items. …

the whole order was not delivered to me, I ordered 2 tires, he brought me only one today. What is the problem? You told me that I will receive the second tire today between 12:45 and 14:45, now I receive a message that you cannot make the …

I have been waiting for a delivery for a week. It kept being rescheduled by them with no reason. Not informed about it at any point. I tried to contact them and when asked the reason for the delay, chat was closed by the customer service …

The worst delivery company in the world, just keep getting worse!!! Use another company!! …

Want to send a parcel and get it there at a certain time/day? Don’t use DX.

Have multiple parcels as part of one order, and want them all to arrive at the …

Dreadful. Have had my goods for over 2 weeks and just keep moving the delivery date. My exhibition was ruined because I don’t have my frames. Their phone number is a scam. They are liars and the worst company ever. Never use these scammers.

My parcel never arrived but shows as delivered in the tracking system. No one on my street has it.. I have tried to contact DXnbut the live chat does not work, the phone is automated and the call is dropped. Sent queries in their system and no one has replied!. I want my very important legal documents. Where are they??

Worse ever deliver service My parcel neve arrived but shows as delivery in the tracking system. No one my street has it . He didn’t even know the door and drove off, contact dx but they don’t give you good response I want my important documents. I’m not happy with them

Shocking, lazy drivers who are liars! Attempted delivery from 3 miles away, yeah right! Let’s see Kanu can be bothered to turn up tomorrow 😆 …

Out for delivery last week but not delivered. Now seems to be lost!
Awful service and no one answered the phone after 31 minutes on hold.
I then used the live chat and was cut short by the agent Ejime, who closed the chat prior to resolution.

Sorry to put it this way but customer service and delivery times are the worst thing ever seen in this kind of business. I work for the Royal Mail for 11 years and never seen nothing like this. No one to talk to on the customer service …

Worse ever delivery service. I had second time worse experience with this courier service. I was suppose to receive my passport today as per scheduled. For which I even took a day off from work to collect my passport at home. And in the …

Picked up my passport today. As others have said, drive right to the end car park and buzz into the door next to the reception sign. There is no counter when you go inside. Just 2 chairs and a staircase. Wait for someone to come down the stairs. The lady checked my ID and fetched my passport.

They delivered my parcel to a place near Birmingham when it is supposed to get it delivered in Devon. They apologised and that is the end. They dont even try to recover my parcel. wow what a service they offer. They refused to take my …

Absolutely appalling service – stay far away and ensure they are not used by whoever you buy services/goods from. 4 days in a row of failed deliveries and 3 days of complaints later we are nowhere closer to getting back our parcel with …

Horrible service, they must be really cheap for such big companies to choose them as couriers. Very Poor service.

Delivery suppose to be yesterday, no reason given why not. Delivered email received but no package. Struggle to speak to someone, finally a ‘bot’ on webchat who told me to search the neighbourhood for my parcel! …

I would give zero stars if that were an option. DX was contracted to deliver my Day 2 test. I finally received it on DAY 10. The delivery person lied about an attempt at delivery, 90 minutes before the first window provided by the company, …

Avoid this company. Ordered two batteries on Amazon. Long story short, got a text saying it was delivered and signed for even though I never received anything. Tried to contact them by phone and an automated message said basically they …

If I could give minus stars I would. A nightmare unreliable company who gave me a 2 hour slot which came and went. Denied I had a slot and said it was all day and would be here by 6pm then at around 6.15pm they text to say my delivery was …

Rude customer service and provided the correct adress to them , then DX express representative raised their voice and insisted I did not know my own work adress . Terrible. Stay away !

WORST COMPANY TO WORK WITH . THE MANAGER ( MARK ) most disrespectful man I’ve come across in my life had no shame in the way he spoke and the language he used best way to describe it was modern day slavery. Multiple times would be …

Worst delivery company called me on arrival was rude and swearing on phone when I ask take the parcel up lift to first floor
Refused too left parcel downstairs …

This is the worst delivery company ever! I can’t believe they are still operating! I was expecting delivery today, but when I saw the tracking it says they need more information and should call! After I called, it was rescheduled for the …

Well what can you say really firstly i was on hold 4 times and it was over 45 minutes at a time . When i finally got throught i was told by the freight forwader that my parcel.hadnt been picked up because the Wickes hadn’t released it from …

They get 5 stars for being the WORST delivery company at dealing with customer queries…. Nobody available to take calls it’s completely automated. Live chat service no one available to chat on there. No visible email address on anything …

In one word: awful service. Lies and excuses; delays and no shows… Promised delivery on five separate occasions and no one turned up or contacted to explain or to apologise. Never had such an awful experience with a delivery service. …

Had a battery picked up on Tuesday 1st June for next day delivery 30 miles from the pick up and by Friday 4th June 4.30pm it still hadn’t been delivered it had gone back to the courier depot everyday. This company has no idea how to run a …

One star is actually too good. They are a shocking company, no contact, no information. Next day delivery takes several days. My parcel was delivered to the wrong address, but apparently according to their tracking I signed for it – disgraceful service- never again

Absolutely awful! Sent out a text to me just before they were supposed to deliver with no real explanation as to why they weren’t going to show! After trying for two days to get them on the phone, I finally managed to get through – only to …

Shocking service, keeps saying my parcel is out for delivery and when it doesn’t turn up I contact the online support team to be told they didn’t load it onto the van… will I ever get my parcel!

Ordered an item from Homebase which was scheduled for delivery today with DX (I wish I had read the reviews on here, so I could at least prepare myself for the events that followed). …

Horrible horrible horrible, probably worst company for deliveries.
Don’t know where on Earth my package is, no one has called me.
They were supposed to deliver a few days ago but their two drivers refused to …

Lousy business, you can’t get through to anyone and they ignore you messages and emails. Refused to deliver my order so after nearly a week of waiting I had to find an alternative supplier. I will never order with anyone who uses DX as …

Not very good at all!!
Ordered a tree obviously not a big one well it turned up not late at all great!
But the tree itself was in a bit of a state its protective box was bashed to …

Dreadful service they failed to deliver after waiting in for a 8- 18.00 slot. Tracking is poor delivery arrived a day late and damaged . Replacement item failed to turn up again on correct day. Asked for a call from Manager of Gretna depot …

This is the worst courier service ever. Was suppose to get my delivery on Tuesday. Everyday they said they will come today, made me stay in for 4 whole days until it finally arrived. The tracking was so rubbish! Don’t use them, missed an important event because I needed my parcel urgently. Worst customer service

I ordered an awning from Primrose awnings, which was despatched on 24 August, one day after ordering. Since then, I tried to track it, and saw things like “not at depot” and similar comments. I managed to contact them and asked to have the …

I can’t believe that there is still a delivery company operating that:

* Only deliver Monday – Friday, 9am – 5pm …

After whole day waiting, nobody turned up but after 6 pm finally. I was rebuffed by someone on the chat and who demanded my name, address, email and ref. number. I have given them so many times over the course of the day and if they still …

Absolutely joke of a company! Called up several times regarding the whereabouts of my parcel. Had numerous amount of excuses from this company! Nobody was home to collect when clearly myself was all morning and evening. Next day driver is …

Possibly the worst delivery company there is. Many cases of collections never collected, we have an overnight service which 50% of deliveries never get delivered on. They are often days late even though our contract with them is for …

If I could give no stars I would. DX claim to have tried to deliver a parcel but they didn’t even go to the property. The call centre staff are rude and unhelpful. If you have the unfortunate experience of having to deal with these cowboys …

I’ve sat in waiting for my passport since 8am. I called at 5pm to get an update only to be told the driver has gone home already 😡. Are you actually kidding me. And if I want my passport I can drive 70 miles to their depot to collect it …

We now have to be in yet again for the 3rd time this week after being given 2 slots which just evaporated without our goods arriving. DX is anything BUT an express service. Then there is no-one to talk to – the phone numbers are …

for the last week and a half , i have been trying to locate my parcel.
i have found it frustrating, not being able to talk to a customer service person, when you call DX it always goes to a recorded message. Specially when their …

If you intend to purchase from B&Q and DX are the delivery company, please reconsider your order. A truly awful experience, failed to deliver on the dates advised. Blamed B&Q, who blamed them, and I still haven’t received my item. I was …

The worst company I have every had to deal with.!!! Can’t get hold of any one on the phone, very slow to reply with email. Delivery options are very poor. For a delivery service as important as delivering a passport it’s absolutely shocking. If I could give it a 0 I would!!!!!!!

Slightly miss-leading with the truck in the main picture. The head office is set in a corporate environment inside Ditton Park – Lovely clean and spacious building complete with restaurant, on-site gym and a dozen+ charging points for your electric / PHEV car.

Never had such a stressful experience with a courier, I have been given a tracking number to my parcel which was delivered and signed for by a unknown name. There was no sign of it I follow up on it next week only to find my delivery is now …

it really is quite unbelievable that this company can operate – can i give zero stars? missed delivery and have tried to call for 3 days to get re-delivery – now on hold for 30 minutes plus!! AVOID!!

One star is too kind to give to this outrageous “company” hiring intimidating drivers who would cancel your delivery against your wish

Absolute shambles of a company
Collected 2 parcels I allready labled
There driver re labeled them with wrong ones in each parcle obviously he can’t …

No idea why, but Ikea seem to be using DX Express as their courier of choice in Berkshire and Surrey. I have just had over £500 of stuff delivered and nearly every item was delivered badly damaged and needs to be returned. Ikea want every …

Great customer service, however the courier they sent to me was very lazy and incompetent. They went to my apartment complex and didn’t even go to the right door number. They even took a picture of the wrong door number! I took a half day off work for this, it was a vital delivery and I am deeply disappointed with this service.

Left a note to say they tried to deliver. Note tells me to call them to re-arrange delivery. But they don’t answer the phone! It just rings and rings. After several attempts someone finally picked up and then left the phone off the hook …

The worse delivery company I have ever come across.

They email stating a delivery date, don’t turn up, update the tracking system …

Absolute awful unorganised and way behind regards to service that other courier services offer.
No clear email on deliver date/time/slot etc. To be honest the reviews just on …

Absolutely atrocious service. Delivered half the wrong bed and make it almost impossible to speak to customer service to fix their mistakes. Don’t waste your time with them.

DO NOT USE!!!! Worst delivery company ever. Didn’t even try delivering my item. Didn’t even get a call to ask for delivery instructions. All automated and can’t get In touch to speak to anyone. Stay away from this company . Very very very poor.

Dodgy delivery service!!! You DX is in cooperation with Her Majesty Passport Office, you carry VERY IMPORTANT documents. However dodgy DX delivery guy did not come to my property, even did not call me, did not ring the door bell etc… …

I wish I could give less start than one. Absolutely rubbish service. Waited all day but no parcel delivered. Missed the days work too. Ridicules. AVOID DX AT ALL COST

Vile delivery driver. He blocked at least 4 people in parked obstructing 3 roads. Extremely rude and quite frankly disgusting. Quite clear that this is a unprofessional company with the amount of awful reviews. Should be ashamed

This courier company is the pits.
They don’t deserve any stars.
I have come across incompetence before but this is another level. …

Absolutely rubbish, you cannot get in touch with th customer service. Item always arrived late or they say courier “turned up” when it never did.
So frustrating!!

Not very good with delivery service I was at home but they didn’t call the bell or call my video and they have cancelled my parcel which am having to collect it from Slough …

Disgusting, I’m trying to re arrange delivery of my parcel, website does not recognise my tracking number or my post code, paying 7p a minute to hold on a line, plus my normal rate charge. If I could I wouldn’t even give 1 star!

we have been waiting for a delivery from barclay bank and they said they have tried to deliver four times , i dont think they no were they are delivering to ,its a total joke talk about phone service we have sent them three emails and all my girls called dx at the same time 16 of us and still no one picks up the phone what a joke

Poor service, delivery driver saw note on door saying I was 30 SECONDS AWAY, saw my mobile number and still couldn’t be bothered to call. Now I have to re-schedule for another day AND wait in as if I am not standing at the door as soon as the bell rings, the driver will bugger off again.

Unreliable. Closed our business account and went with DHL instead

If i could give no stars i would!!! Avoid these at all costs.

In very short: …

Absolutely perfect, delivery went extremely well, driver contacted me 30 mins before delivery which on this particular job was very very important that he did so. Top marks for Skirting world and DX delivery service.

Totally a BULLSHIT!! Do not ring the bell at entrance nor call me until I check on the website I just know the delivery man has already come to my building. And no one answer the service line, I have to pay 7p/min to listen the horrible music

Very poor customer care, useless service, Home Office should change the courier service. Called so many times Was not helpful, made fake promised nothing else. …

Worst delivery ever! None of the phone numbers work, and it is damn near impossible to get a person on the phone.. it was meant to be delivered Tuesday, then Wednesday, the Thursday AM, it’s now Thursday afternoon and the package (Christmas present materials) still hasn’t arrived. I wish you could give 0 stars. One to avoid!!

Absolutely useless company. 1 tracking number for 3 packages sent. rearranged delivery, & the 2 other packages were not delivered. utter joke.

Awful service and rip off phone charges. These people are the pits, do not give a delivery time, keep you waiting on the phone and then find out that the call is premium rate. I complained but they ignored me. DO NOT use them

I don’t even think they should get one star. I order next day delivery the guy turned up due to the slip being put through my door without even trying to ring the door bell or knock. I’ve never had a problem with any other delivery company …