Plumbnation reviews

Can’t package things properly! Absolute joke. That somebody in the warehouse thought this was in anyway safe to handle. They do not even put a weight warning or “this way up” sign on the box …

I wish i had read the reviews before purchasing from this company. I ordered a water heater for a customer for next day delivery, it didnt turn up until 4 days later even after paying for next day delivery. On opening the box the heater …

Very poor service, which is unfortunately backed up by many other reviewers. I wish I’d read the reviews in advance. I ordered a boiler and paid for next day delivery. The delivery never arrived but 2 days later we did receive a delivery …

Ordered a thermostat, the transaction went smoothly and I received a confirmation email, WITHOUT tracking but with a delivery date. The delivery never happened, and I emailed the company on two consecutive days (from the supposed delivery …

Take note of this companies reviews before ordering. Delivered a faulty product to me worth £1,500. They use delay tactics to avoid any responsibility. Currently in a dispute with PayPal to try and resolve the situation as this company are …

Bought a 28mm filter and they sent the wrong one. I asked them to refund me for this as I was on site and needed the correct one. Person on the phone was very rude and said I needed to email with pictures which I have but yet to have a response. Will not be buying from them again.

Product arrived damaged – radiator with all 4 corners damaged and packaging broken. Will not reply to any emails. Return actioned after several phone calls chasing this company. Refund still outstanding 15 days later prompting credit card dispute. Would not use again, I beg you to heed my warning and save yourself the trouble.

What a terrible company. I ordered parts for underfloor heating, they arrived in good time, however they were the wrong ones. After many phone calls, emails and sent pictures they have still not come back to me . I will NEVER use them again.

Ordered a radiator a week ago and had an email today to say its been delivered and order complete but my client hasnt recieved it. I;ve called the number stated and it just keeps going to answerphone stating call back when open between …

I purchased a number of parts for my boiler replacement was told various dates the would arrive. Originally purchased on 2-3 day delivery this took over 5 days and one of the items never arrived. This then didn’t turn up until 14 working …

This company is a joke. Should’ve read the reviews. Don’t even try be cautious with this company, avoid it compeletely and don’t order anthing here. …

Please avoid at all cost!! Please support your local plumbing shop as this company does not care about your business. I paid for premium delivery (23rd November) so that I could get it delivered on a certain day (28th November). It was …

Ordered a shower tray with with stated delivery 3-7 days, received email confirming order delivery in excess of 7 days and estimated to be 18 days.
Checked website, still offering 3-7 day delivery. …

Bought a part for my boiler. It arrived but was not as described. Now I am having trouble while trying to return it. They are very slow and keep on asking about photos. Please avoid if you do not want to have trouble. I will be claiming now on the credit card.

Tried to return bathroom sink that ( no fault of Plumbnation) was to small. However all response I had with customer services trying to return it was delaying tactics. Thanks to Paypal I was refunded 1 month and a day after my purchase.
Keep well away and don’t be tempted by their competive prices.

Just received a timer for my glowworm betacom boiler, estimated delivery was for a week, but arrived after 5 days, which was nice as there’s a global shortage on boiler parts apparently, really easy to fit and very happy with the overall service.

Bought a Grant Boiler from them yesterday. Read the reviews and had a mini Panic!!! …

ordered kitchen sink with taps and hoses, only the sink arrived, have raised the issue but they dont want to reply to me so have had to dispute the payment with paypal to try to claim some funds back and buy the taps etc elsewhere. very bad result, be warned.

They do not deserve the 1 star but cant give 0.
Shocking customer service, i cant count the amount of time i have been chasing a late delivery and they have hung up without notice. i won’t be using them going forward

DO NOT use PlumbNation for boiler parts. It is dreadful. Parts go missing for days and they refuse to send out replacements, they forgot to ask their courier to call me before arriving so I missed item delivery, they tell you that they are …

Absolute nightmare, promised paid for delivery date missed, phones not answered, unhelpful staff and now I’m fighting to get my money back via my credit card company for hundreds of pounds worth of materials that never arrived. Went elsewhere and got everything i needed within 2 days. Avoid this company at all cost!

I wish that I had read the reviews. They delivered the order but I ordered x2 flues by mistake.
Has take x4 emails to get a return request. Here is their return policy: …

Ordered a gas fire that was in stock on the website and from looking when ordering it would be delivered in a few days however the order confirmation stated more than 20 days wait. We were told a confirmation email would be with us but …

The worst company I have dealt with online, almost impossible to contact by phone, never received a reply to various emails – did not fulfil my order despite many promises – relieved to have secured a refund – AVOID and don’t be tempted (as I was) by cheaper prices – not worth the stress and phone calls

Beware of their other company Elecstore. Never answer the phone, never delivered my item after over 3 weeks. Still haven’t heard anything from them except a refund email. Waste of time, because of this I’ll never use Plumb Nation either. Terrible!

Avoid – this company is a joke. We have been trying to get a return on a defective Heatmiser product. We’ve even involved Heatmiser, who need input from Plumbnation to complete this return. Do you think PN has been helpful? No answer after …

One of the worst services I have ever experienced when purchasing online. I purchased what I thought was a pack of X2 items at a high cost, verified by PlumbNation over the phone. Only X1 arrived, and they blatantly denied they ever took my call. Absolute scam, do not buy from these people!

I refused to accept damaged goods off the truck. Had it returned immediately. Now not getting any response on returning my money or getting replacement goods.
There are multiple places that have reviews for PlumbNation, unfortunately I saw …

Placed an order on 30th with deliver due the 5th, phoned three times with no answer to why it hadn’t arrived being assured we will find out issue and contact you, no contact week later phoned again and told it was postcode issue, terrible customer service, terrible company avoid buy elsewhere

How are this company still trading avoid at all costs shocking, a customer ordered a salamander shower pump and salamander do not even deliver to them and wont refund, criminals…..

Rip off Merchants. Do not pay for chosen date and your item doesn’t show up. They put their delivery back day after day and don’t answer the phone. AVOID!!!!

Stay away from this company!

Bought two items on the 24’th of August and have not received one of them yet. …

Ordered a boiler that was emailed to be delivered on the 27th…but didnt arrive. …

I wish I had read the reviews before ordering from this company. Ordered a kick space heater which turned up with the wrong grille cover. Tried to contact PlumbNation but they just don’t answer. Avoid at all cost.

Communication was extremely poor – Items turned up when they wanted even though I had paid for a specific delivery date.

Utterly hopeless in every sense of the word – ordered an oil tank, 7 weeks later it still hadn’t arrived, multiple phone calls to their extremely ineffective customer services team. To make matters more frustrating, our order was then …

PlumbNation shared my personal information with third parties not involved in fulfilling the order. After that I started receiving spam messages.
I will not be ordering on their website again.

I ordered a toilet seat from them. It arrived with the right product but chipped in a corner. But the customer service was spot on to handle a replacement. A replacement arrived the next day. I was genuinely impressed how efficient they were in handling customer complaints.

NOT WORTH ONE STAR happy to take your money email a delivery date no tracking needles to say item never arrived left 150 out of pocket

Ordered a vital boiler component next day delivery and it took a week to arrive. The customer services department were very helpful but it didn’t speed things up. Also wasn’t the best price available and only ordered with them due to the speedy delivery claims!

I really wish I had looked at these reviewed before hand. Like others on here my delivery missed it’s expected data and they provide no tracking information. I should have just ordered from a competitor (SND) who I ordered another item from …

Awful. Took my money and never confirmed the order, the screen just continuously loads. Ignored emails
asking what was happening, tried phoning for the best part of the week to sort …

A really frustrating company to order from. Ordered a boiler but a completely different model and KW size was delivered. The boiler was picked up within a few days and then the person i was dealing with just stopped responding to me by …

Ordered and paid for item with 3-10 day delivery, but the delivery date has been postponed for over a month. Contacted them to see what was going on, but had to follow this up several times before finally receiving a response over 2 weeks …

Have been forced to allocate 1 star but not worth any
Ordered goods with 2 days delivery, told next day one of the items would be delayed by 2 weeks, requested refund on that item and amazingly got it (I assume it …

Absolutely atrocious company, the worst customer service ever. Should have looked at these reviews before purchasing. Abysmal incompetent people. 0 stars.

DIABOLICAL!! Do not use! One star is too good! I ordered a shower tray,paid £10 for express delivery, I was lied to about it’s whereabouts, had to call couriers up directly. …

Very disappointing service. Ordered parts for next day delivery. They were closed between Xmas and new year and this wasn’t clear online when I ordered. Call for confirmation on delivery abs was told 2 days then got an email with an estimate of 2 weeks. No stock of parts which wasnt what the website stated.

Shocking service once the item had been delivered. It arrived with a part missing. Numerous emails and no contact back at all after they confirmed they would look into it. I even requested a return and refund of the item with no further …

Discussed, item has not been packed properly, waist of time, they just ignore requests for return, awful avoid this place

Ordered a Gas fire .. It was faulty.. firstly they told me I had not installed it correctly ( Gas safe qualified) I know what I’m doing . …

no one answers the phone or emails…. placed an order 4 weeks ago. Took my money and then cancelled one week later. Still havent received the product.

Cylinder delivered on the day it was promised, my only issue was it took a long time to speak to someone who could confirm the delivery date.

Took the money but never delivered. Refund now on it’s way but only after I’ve chased over a month after the delivery date. No other communication was forthcoming.

Avoid like the plague, took just shy of £1k including express delivery for a boiler they don’t have in stock and didn’t bother telling me.
Apparently they don’t use live updates to monitor stock levels online!!!! Run for the hills.

Order a part on line with a 3 day delivery time. Only to get a email with an updated time of 2 weeks. Tried to phone multiple times no one picked up the phone. Or if they do hang up before you can even talk. Eventually when I got through to talk to someone got told its at least a 2 month waiting time.

After buying a boiler seller postpone delivery date three times despite that they advertising delivery in 3-10 days. They not informing that items you buying are out of stock. Very disappointed

Have had problems with a delivery initially but they did sort it all out in the end. I can recommend this supplier but be persistent if you come across any problems and they will sort it out.

Terrible company advtertising items they dont even have in stock they’re just a dropshipping company with no actual suppliers by the seems of it. Dont order with them unless you dont plan on using the item a year later when it might actually show up

Garbage, stay well away. Not even 1 star is warranted. Happy to take your money but then keep failing to deliver repeatedly. Phone lines constantly busy and they don’t bother replying to emails. Website looks professional but the reality is something different. *STAY AWAY*.

Been waiting 5 months for a replacement cistern. They do not even reply to emails. Do not buy from this company.

item showing in stock on website. few hours later, then send email saying out of stock and delivery in month

Appauling Service ordering a toilet, delayed every month since October to the point decided to cancel in January when seeing further delay to February. …

Awful customer service, don’t listen, do their own thing, send out goods to old addresses without talking to you, ignore simple requests.

I guess the problem seems to be the same here. You order the product that says is available you pay for a delivery date and you never get one😡😡. Even worse you have to call them time after time they call you just before 5 on delivery day. …

I’m really shocked to read the other reviews on here as I ordered a Rak tap for a good price and it arrived on the day that I was told it would. Thank you.

dont bother,, my first EVER bad online shopping experience since forever,, i never leave bad reviews but i had my delivery of items split into 2 seperate deliveries,, one delivery one part was missing but i blind sided it as it was easily …

Best price in the UK for an electric stove, quick delivery very happy with service received.

ordered 2 fridays ago..product was due the following Wednesday..I’m still waiting on product..noone available to speak to even once..no calls answered nothing!🤬🤬🤬 …

Wish I had read the other reviews before using this company …

Horrendous. Failed nominated day delivery, 4 hours later still no callback, phone line busy!