East Hertfordshire District council (Housing Association) reviews

Came for an interview with my daughter in early march. As soon as we stepped foot through the door i can straight away feel the sour reception we received from Susan Armstrong and her mate Sara Saunder, I could clearly see the hatred in …

Practically non existent cleansing of main roads, slip roads and verges in East Herts. Passing the buck between themselves and HCC. An absolute disgrace of litter on roads throughout our county due to council negligence. Despite the …

Is there really any need for the housing team to be so rude and dismissive to customers when they are going through the worse time of their lives !
Disgusting attitude , if you don’t like your job then leave but don’t take it out on the people relying on your help and support !!!

Only East Herts Council would make Grange paddocks gym , where parking is already an issue into a polling station- making it totally impossible to park!

Planning Department is non-existent, over a year on waiting, communication with them is minimal. The ask for ETO, then they missed the deadline, still I have to chase, I wouldn’t be surprised if this Department gets outsourced. Heads would roll in the private sector for such poor service.

Absolute pisstakers now changed paying to park in kibes lane car park 7.30am to 8pm Monday to Saturday and charge u to park on a Sunday now aswell a absolute joke greedy no good council

Just the worst to be honest. Calling for the simplest things take an hour. Wait times to get through are an absolute joke it’s jarring!! Conflicting information always given, rude staff on more than 3 occasions. I dread when I need to call them! Just be prepared to take half a day of your time out to deal with this council.

Shambolic – ringing just before 1 pm on Thursday been holding on for nearly 10 minutes obviously out to lunch AND according to their website they are closed reopening at 10 am on Tuesday – give me strength. If you were in the private sector you would be out of business. Now abandoning call. Will be taking this is with my MP

The planning department do not stick to the timescales they are governed by. I have waited 3 months beyond and they do not have the staff to help. Sad that they have the monopoly as I would never recommend this organisation, I sadly have to sit and wait.

Waiting to get through for endless amounts of time and then when you do the person you speak to doesn’t seem to know the answer to basic questions. They then typically transfer you to another department where no one ever pics up. On the …

This council have no intentions of answering the phone no matter what department, time of day, or business to discuss….they are all working from home and out shopping! Absolute disgrace for PUBLIC service provider.

Would rather house dinghy arrivals than people who live, work and pay taxes

I’ve had two reasons to contact (one of them serious) in the last two months and each has failed to be acknowledged and answered by the appropriate department for weeks despite me chasing. They will plead staffing/covid but it’s funny how …

Waste department don’t do what they say they will then tell fibs about it.
Charge for garden waste removal, only recycle a fraction of what other councils do there’s a big list of what they don’t want. …

Amazing New Business Support.

I rarely do reviews but I have had such a positive experience with EastHerts …

This review is in relation to the council’s looking after of the roads on their patch: it’s awful. They don’t fix things when reported through their stupid website reporting system, it seems they don’t care. Photos attached of a 90mm deep pothole I’ve been trying to get fixed for ages. The metal rule is 30cm long for scale.

Litter spoiling a really lovely old town. Surprising in this era to see plastic bags being dished out in the market. So disappointing. This could be a residents issue but all the bins were full on a Saturday morning so the least the Council could do is provide somewhere to put litter

closed most of the week,closed during lunchbreak on the days they bother to open and hold time for calls is unacceptable (1hr 38mins this morning…had to end the call before i got an answer)….need Michael Gove to pop by and tell them to get back to work… asap

Awful council. Spending the money is all that they are doing. Litter everywhere, destroyed streets, increasing the coucil tax year by year without providing anything back. Now they stopped collectind the brown bin and ask for extra money to do it. Despicable.

Very difficult to get a bungalows of two bedroom for disabled. Anywhere in Hertfordshire as I am in a wheelchair we my wife are very unhappy where we are because it has change a lot in 10years as our friend has died and wrong people come …

Just so bad from all aspects!

East Herts planning have been fabulous to deal with. We asked for a super contemporary house and a super contemporary house was granted. 5 stars!

EHC planning department is in meltdown as of 2022.

Only open for council tax payment on a Tuesday morning

They don’t answer the phone! Beyond frustrating

pretty dreadful – no one answers phones, website links don’t work, when you do get through it will be the wrong department ……….

How lovely it was to speak to Alex from the waste and recycling team, she cheered me up on a wet Monday afternoon Thanks Alex

Customer services are always helpful and reply promptly.

Friendly and efficient events team!