Epsom Hospital reviews

I had a c-section at this hospital few months ago. The surgery team were amazing and the surgeon did great job. However, after that it was a bad experience in the maternity ward. I ve been left without lunch and dinner until I asked! They …

Came to get some blood test done. The booking was quite easy, then I got an email and text reminder the day before. Went in and the whole process took less than 5 minutes. The nurse was very nice and fast.

Omg! Epsom Maternity Unit is absolutely fantastic! I had the best care and support ever in the UK. Every single person in there was wonderful. Made my Baby delivery an amazing experience! I can’t believe how smooth everything was! Thank you …

With all the (mostly politically motivated) bad press the NHS is getting at the moment, I want to give a HUGE shout out to all at Epsom A&E. I had a little accident and fractured my wrist. I was booked in, seen, x-rayed, diagnosed, …

I was in day surgery for teeth removal. Everyone was fantastic, from the nurses to the anesthesians to everyone involved in my care. Excellent communication skills and empathetic practice which helped me feel a little more at ease.

I recently visited Epson Hospital A&E with my mum, who was suffering from a bad chest infection. From the moment we arrived, Dr Reena provided exceptional care and attention to my mum. She was incredibly attentive and compassionate, making …

My father’s just had his partial knee replacement at Epsom and is utterly delighted with the care he received and very grateful to all the amazing NHS nurses, physios, receptionists, the surgeon and supporting teams. Thank you!

Dreadful experience in A&E. Not seen for 5 hours despite projectile vomiting and intense pain. Staff not interested nor properly recording matters. Failure to provide proper pain relief. By time of admission developed sepsis and required ICU.

Terrible hospital very slow and has long waiting lists and always cancels my appointments for stupid reasons as therefore more and more health problems are being added on. Receptionist are not professional at their job, so rude and …

I was sent here after I rang 111, turned out all it was, was an infection in my foot. However I suffer badly from anxiety and the receptionist at the out of hours was amazing. She really calmed me down and understood me, I can’t praise and thank her enough. I hope she sees this and realises how good of a job she does.

Lovely experience giving birth here. All the doctors/ midwives/ carers are locket and I felt properly looking after. Thank you!

Lovely and amazing staff always willing to help.

Excep the Asian (Indian or Pakistani) female Pharmacist was very rude and disrespectful to her patients. I hope senior hospital management take a notice of this.

Kept waiting hours. Fractured collar bone finally diagnosed. Sent home. Called back after 30 minutes as blood test showed low sodium. Elderly patient kept in for 2 nights in side room. Uncomfortable & noisy environment. No breakfast on …

Staff are amazing.

I had my baby here 29/09 and I couldn’t have asked for better care. …

Although there are a few things that need to be improved, such as the waiting time, I must congratulate all the staff at Epsom hospital. They made me feel at ease and less nervous before and after surgery. Lucy and Kalpana did a wonderful …

Fantastic experience this morning – went to A&E and was seen by a really professional and approachable doctor, X-rayed , given diagnosis, meds and crutches all within 90 minutes. Very impressed

A lot of NHS facilities receive poor reviews (regrettably though understandably), but my experiences with Epsom General thus far have been overall quite positive.

I underwent surgery yesterday and was under the care of Mr Nigel Day and his amazing female Dr colleague ( so sorry that I can’t remember her name) along with the anaesthetist. …

Doctors and staff were fantastic.
The logistics are another story though.
I entered via the rear entrance and just as well I did because the main road was …

Day care Staff very good and caring. I deducted a star because of waiting over an hour for my appointment, but once seen got processed quickly and efficiently.

Antenatal, delivery and postnatal care has been outstanding at Epsom hospital. What an amazing team delivering 24/7 care

NHS 111 made me an appointment for 12pm. 3pm I still hadn’t been seen. Reception told me I didn’t have an appointment time but an arrival time, even though there is a clear Posting stating patients with NHS 111 appointments may be seen …

Very friendly and efficient staff, I was seen and sorted and sent on my way in about 75 minutes.

Was in yesterday with boy after a fall, the Dr’s and nurses on duty yesterday where amazing, and where so efficient, they did amazing at seeing kids as quick as they could and getting them home again, was so worried we would be waiting hours and hours, but we weren’t and it was great

I had to watch my sister be in really bad pain for 9.5 hours in a&e The night staff had one doctor and he kept ignoring us. When he said we where next, he disappeared for an hour and a half. I asked when she would be seen for the seventh …

To slow was there for mental health and they could of let me die the amount of time they take and I just wanted to go and no one would let me but wouldn’t see me so it’s pointless

If I had the option to give no star at all because of the terrible and inhumane midwives I would. I gave birth to my second son here after reading amazing reviews about the hospital online however, my personal experience was far from …

The John Kilner Unit (JKU) at Epsom District Hospital (EDH) is very good, very friendly and helpful staff. Photo is the waiting area as you can see the waiting area has a lot of information for Diabetic patients and a lovely fish tank to help patients relax

Taken me a while to write a review. My baby was born in August 2021, he’s my first born and I must say Epsom hospital were great. I had two midwife’s looking after me, Emily & Sarah. Both were amazing. I was in good hands from start to …

The staff are all very friendly and helpful at this hospital. Kudos to all the volunteers who help answer questions and point you in the right direction. …

My mother was given wrong medication that did not mix with other she was on caused blood clots which burst. She was left to bleed to death and none of us were notified until she had died all on her own

We are French and were just in England for a couple weeks but my bf had an emergency issue so we were told to go to the A&E at Epsom. All the people there were really nice and patient, willing to help and we saw the GPs we had to quite …

Just had a full hip replacement at Epsom hospital and I must say that it was the best possible hospital experience. Ok it did take a long time to get there but everyone was trying their best in clearly difficult times . From the the booking …

Went in yesterday for day surgical procedure and can only praise ALL the staff from Receptionist to Theatre and Ward staff for their kindness, help and efficiency. Nothing was too much trouble and I noted how busy they were all the time. WELL DONE ALL OF YOU AND THANK YOU

Improve on ur service, made a call for the women to tell me I will receive a call back.. bearing in mind I called at 8am so they have all that time.. just no sort of assistance at all, thanks for nothing.

Excellent service today from receptionists, nurse and consultant- a great experience .Thank you

Had my baby here. Great experience. Midwives, doctors, nurses took very well care of me and my baby. They are willing to take time to answer your questions and support you when you are struggling. Thank you to all of the maternity ward team.

Two weeks ago I had my first ever surgery at Epsom and St Helier University Hospitals NHS Trust. I was so stressed about the whole thing and I am so glad that I choose Epsom and St Helier University Hospitals NHS Trust. Sister Anne & her team from Epsom Day Case unit were absolute angels. Thank you so much for taking care of me.

I was admitted to the orthopaedic department to have a hip replacement procedure. I can honestly say the whole experience was truly fantastic. From when I arrived Saturday morning to when I was discharged Sunday pm the entire time I was …

I have chosen epsom maternity wing even though I’m living in Carshalton and I do not regret that decision at all! I have absolutely stunning team looking after me and supporting me throughout my whole pregnancy. I end up having cesarean …

Went into a&e for my newborn ended up Staying at the children’s ward for 3 days and I must say i loved my experience at Epsom hospital. The staff were incredibly amazing so kind and always there to help and so as the doctors. I would …

Had to take my daughter to hospital yesterday and she ended up staying over night and the staff on shift were amazing, they made sure my daughter was comfortable and made sure she wasn’t in distress. Kerry and Stephanie were the staff members who were looking after my little girl and honselty couldn’t have had anyone better!

I had my baby here in November 2021. I can’t say enough good things about the staff in the maternity/labour wards. We were in the hospital for 4 nights and they all took such good care of us and were such lovely people. Thank you

My son had an appointment today, the staff were amazing, the doctors, receptionist and nurses were so friendly, helpful and understanding. Thank you so much.

My son went to Epsom Hospital in agony with suspected appendicitis, they kept him waiting for hours and then told him there was nothing wrong. They said he could double check with a surgeon at St Helier but there was nothing else they could …

I have been a patient at Epsom hospital regularly now for 8 years! I have received amazing care from Swift Ward which is Surgical ward! I have to come in regularly for treatment and always treated with respect, care etc from each …

Absolutely disgusting the ae. I went in with severe pain in my calf and ankle saw nurse after 8 hours in pain got told had blood clot in leg gave me blood thinners didn’t even ddo ultrasound there to check had to come back again and got …

Not a great experience, I went to A and E at 18:15 pm and its 23:32and we haven’t been seen by any doctor, when I went to a nurse she advised there was a current wait time of 7 hours, …

Terrible experience of having my little boy here. Do not give birth here!
Shocking treatment by doctors and midwives. Aggressive behaviour and little kindness. Even though we were told Epsom has the best staffing, there seems to be a …

Have had to attend here both as an outpatient and via A & E and the treatment I have received has always been of the highest standard. Always friendly staff, helpful and understanding. Treat ALL the staff how you would like to be treated and you’ll not have a problem. Have saved my life twice to date.

Two weeks nearly and apart from a CT absolutely nothing has been done. Walking around with a wrist fracture without a cast for 2 weeks and lots of pain and not even in a backslab cast. In loads of pain in my wrist and scaphoid and nobody is bothering to do anything. Does nothing for my anxiety disorder.

I cannot recommend this hospital enough!!!
I had 4 of my 8 children in this hospital. The amount of care that I had was incredible during my pregnancy. The labour ward is the best thing the midwives, …

Every time I have been to Epsom hospital I have had no complaints the staff are always very friendly and helpful. I was very happy to be booked their for my antenatal care as I’m in between Epsom and Crawley. On a recent trip to A&E no …

After fall down stairs went to A & E Epsom. Thoroughly checked over. Staff caring and friendly.

I had to visit A&E yesterday afternoon (12/07) due to having very severe abdominal pain and was extremely impressed with how the situation was handled. I was very quickly given a bed as the nurse could see I was in a lot of pain and was …

My mum has been taken to A & E twice now and both times the staff have been caring and thorough. My mum has early stage dementia and everyone from the ambulance service through to the doctors and nurses have been great with her. I admit …

Just got back home from my hernia operation, at Epsom Hospital. Operation went well, surgeon + anesthetist + theatre staff were fantastic and coped well with a (coward) me !! Had to end up staying the night in “Swift Ward”. The service and …

We have just had our little baby in Epsom Hospital. We had many many good reviews about Epsom Hospital. We had a such a nice time in there. it was like private hospital 🙂 All the midwives were so kind , helpful and expert … amazing …

The Hand Therapy Unit is excellent. The therapists are knowledgeable, thorough and very helpful.

Having been here several times as a patient, the behaviour of staff here is a mixed bag, and the waiting times are usually long. The nurses are usually busy, and while some are attentive, they tend to give you unsuitable medication and …

The waiting time is mad because people go when they have something 3 weeks as they don’t want to take time of work to see a Doctor .the waiting time for a ambulance was 5 hours.after being at the hsp 13 hours we got told couldn’t do the drain there would have to go to St George’s hsp were we had to wait another 4 hours

Had a ultrasound booked for our little one. We were seen within a minute, staff were great and we back in the car less than 30 min after arriving

My father had a shoulder op and they were so efficient. The nurse made us all feel important and kept us informed every step of the way. It wasn’t just the nurses but every member of staff we came across. Everyone was so helpful. Best service I have experienced in an nhs hospital so far !!

I went with a suspected kidney infection on 5th June 2021 at 09:00am. Everyone from the receptionist to the consultant Dr Ahmed(hope i got the name correct) were very professional. The male nurse who did the canula was exceptional, no …

Amazing hospital. Had an hallux valgus procedure on 10-2-2022 I m so happy now the procedure went my foot looks amazing.hardly any scars. The staff doctors and nurses at the hospital were all amazing. So happy and helpful very glad I had my procedure there. Fantastic thank you very much.

My family have unfortunately had the misfortune to visit Epsom Hospital A&E on two (2) occasions in the last few months – on both occasions I found the service shockingly appalling ! …

Hi . I’m not happy with the way the nurses in these hospitals are talking .. and I’m writing at this time 00.18. that I should leave the hospital for not having done my medical care at the 3-month pregnancy. I went with great pains and let …

The most arrogant unhelpful hospital I have used.
After arriving crippled in pain with sciatica. I saw the triage nurse within minutes. After nearly 2 hours of waiting without any offer of pain relief, I …

My mother has just been discharged after being in 2 different wards for a period of 4 weeks. During that time Buckley Ward contracted the Noro Virus leaving my mother feeling very poorly. My mother has found the night time staff to be …

From Bobby Irani

I came into A&E Saturday 13th October 2018 at 8:30am, with chest pains. From …

My partner has been ill for 2 weeks, the last 2 days hasn’t been able to hold down water or food and the doctor felt it was fine to let her leave with anti sickness tablets. Tablets that you have to swollow and immediately she is sick …

Worst place to go if you suffer from suicidal ideation.

The staff there kept my friend for 4 hours made her talk to 4 different nurses …

Worst A&E, has to waitmore than 2 hours for my 23 months to be seen. Then I checked with the nurse how many people are in front of us and she said 10!! There was hardly 10 people in the waiting room and they all came after us. Apparently my …

I have been a regular outpatient at Epsom Hospital for many years and have always found the doctors and nurses to be very helpful, courteous and efficient. On the occasions when I have had procedures as a day patient, again I couldn’t …

Totally fantastic A&E attention and service, especially from (doctor) Katie, (physio) Sonja and ?Grace (radiographer). Badly bruised thigh not needing in-patient treatment, but confident that care would be excellent. A thoroughly well-run operation with superb staff.

I was in the Derby Ward from Oct 7-10th 2020. EVERYBODY I met, my surgeon, anesthetist, theatre doctors and nurses, pre theatre nurses, ward doctors, sisters, nurses, physios, dinner lady, porters, cleaners were smiling and kind, wonderful. The nurses and sisters are angels.I cannot thank them all enough.

The Delivery suite had a Midwife which is called Stephanie , she is old , this employee is bad and impolite because I pregnant and I had a pain 2 days ago .. when I entered the suite , she talked rudely with me and she didn’t like to help …

What fantastic service. From attending the local doctors and put on a 2 week pathway. He was rung up, given a date for a telephone assessment. A few days later he was given an MRI scan and another blood test. Two days later an appt with a …

My mother was taken into A&E by paramedics following a fall with other symptoms. Paramedics were caring and efficient and the A&E staff were brilliant. Ok, the A&E was busy and we were there for maybe 5 hours but mum had ECG, X-Rays, CT …

Thank you A&E for brilliant service this afternoon
Frances Agnew